Doug Vogel

Doug Vogel
City University of Hong Kong | CityU · Department of Information Systems

PhD in Information Systems

About

250
Publications
86,177
Reads
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12,031
Citations
Additional affiliations
January 1998 - December 2012
City University of Hong Kong
January 1989 - December 2007
The University of Arizona

Publications

Publications (250)
Article
Background One-to-one online consultation is a common type of online health consultation. In choosing doctors for these consultations, patients rely on online reviews. Yet the deviation between online doctor reviews and the true quality of doctor-provided online services calls the usefulness of online doctor reviews into question, and the methods f...
Article
Objectives: Information and communication technology (ICT) has emerged as an appealing approach to address the changing life satisfaction of the aging population. This study explores the influence of perceived benefit and social support on the life satisfaction of elderly individuals via the mediation of their ICT use, from a motivation perspective...
Article
Full-text available
Background An online health community (OHC) is a novel sharing channel through which doctors share professional health care knowledge with patients. While doctors have the authority to protect their patients’ privacy in OHCs, we have limited information on how doctors’ privacy protection choices affect their professional health care knowledge shari...
Preprint
BACKGROUND An online health community (OHC) is a novel sharing channel through which doctors share professional healthcare knowledge with patients. While doctors have the authority to protect their patients’ privacy in OHCs, we have limited information on how doctors’ privacy-protection choices affect their professional healthcare knowledge sharing...
Article
Understanding how cultural differences affect the formation of users’ affective commitment (ACO) to social virtual world (SVW) services is a critical but understudied issue. Using a novel, norm-based cultural approach, we introduce cultural tightness (CT) to capture cultural differences in users’ collective environment and postulate a model that in...
Article
Full-text available
In this study we examine the contingent effects of two cultural values, indulgence and individualism, on the relationships between perceived benefits (utilitarian value, hedonic value, and relational capital), affective commitment, and continuance intention in social virtual worlds. We test our theoretical model in multi-group analyses using SmartP...
Conference Paper
Full-text available
Collaborative learning involves small groups of students working together to solve problems for the purpose of learning. A large number of studies have focused on the technical aspects of computer-mediated environments for collaborative learning. This research distinguishes from other studies by employing a social learning approach. In this researc...
Article
Full-text available
Business process integration has become prevalent as business increasingly crosses organizational boundaries. To address the issue of protecting organizations' competitive knowledge and private information while also enabling business-to-business (B2B) collaboration, past research has focused mainly on customized public and private process design,...
Article
The relationship between reward and knowledge sharing is complicated. Although several prior studies explained this relationship from economic perspectives, recent empirical studies find inconsistent results with different behavioural perspectives. One important reason is that most studies examine this relationship in one special organisational env...
Article
Full-text available
Collaborative technologies support group work in project-based environments. In this study, we enhance the technology acceptance model to explain the factors that influence the acceptance of Google Applications for collaborative learning. The enhanced model was empirically evaluated using survey data collected from 136 students enrolled in a full-t...
Article
Knowledge sharing visibility (KSV) is a critical environmental factor which can reduce social loafing in knowledge sharing (KS). This is especially true in ICT-based KS in learning organisations. As such, it is imperative that we better understand how to design technology enabled knowledge management systems (KMS) to support high KSV. This article...
Article
Internet-based social virtual world SVW services have aroused extensive interest among academicians and practitioners. The success of SVW services depends heavily on customers' continuance usage, a topic not yet adequately investigated in information systems research. It is unclear to what extent, and how, the existing theories can be extended to e...
Article
Full-text available
Collaborative learning involves small groups of students working together to solve problems for the purpose of learning. There are a large number of researches that focus on the technical aspects of computer-mediated environments for collaborative learning. Very few studies have examined the design of Web 2.0 technologies to support collaborative l...
Article
Task conflict is unavoidable, and cooperation is widely adopted to manage task conflict within work teams. Prior studies demonstrated that the effects of cooperative response to task conflict on team performance can be positive or none. To explain the inconsistent effects, based on cooperation and competition theory, this study explores how and whe...
Article
Full-text available
Social media has deeply penetrated workplace, which has affected multiple aspects of employees' lives. This paper aims to investigate the influence of social media on employees' work performance and the underlying mechanism for how they create value at work. Based on media synchronicity and social capital theories, we propose that social media can...
Article
Full-text available
Little is known about how individuals come to relate to settings in virtual worlds (VWs), which are defined as digital environments in which individuals, groups, and even organizations interact in virtual (that is to say, nonphysical) spaces. This research develops a theory of virtual space and place (VSP), specifically relating this to the setting...
Article
E-learning is now being used by many organizations as an approach for enhancing the skills of knowledge workers. However, most applications have performed poorly in motivating employee learning, being perceived as less effective due to a lack of alignment of learning with work performance. To help solve this problem, we developed a performance-orie...
Article
Full-text available
Doctoral graduate research performance (DRP) is recognized as one of the most critical indices for evaluation of the success of doctoral education. Doctoral graduates with high research performance directly reflect a higher ability in academic research and academic achievement. Consequently, identifying which factors influence DRP is potentially of...
Article
Full-text available
Web 3.0 or so called "Internet 3.0" is a popular 3D internet application. The emerging economics burgeoning Internet population will soon have an array of Web 3.0 in which to work and play. Although some strategies of web 3.0 platforms have been proven to be successful for attracting user acceptance in the developed countries, the effects of these...
Article
Full-text available
Emerging social virtual worlds (SVWs) are attracting attention from researchers and practitioners for the potential benefits they offer to many real-life domains such as business and education. The values of SVWs cannot be realized without a sufficient number of users; however, little research has been conducted to investigate the factors attractin...
Article
By integrating work-engagement theory with conflict framework, this paper presents a model to demonstrate how 2 types of conflict (task and relationship conflict) affect employees' knowledge sharing through 3 psychological states (experienced meaningfulness, experienced safety, experienced availability) and work engagement. Employees (N = 139) in 2...
Article
Full-text available
Relying on social integration theory, this paper develops a conceptual model to explain how college students' online social networking (i.e., using Facebook) influences their social and academic social integration, and learning outcomes. Several rounds of focus group discussions were conducted to explore college students' current online social netw...
Article
This research investigates the effectiveness of using Facebook to enhance the communications between teachers and students. Thirteen project groups from an advanced marketing research course were arranged to communicate via Facebook. Structured questionnaires, focus groups, as well as Facebook discussion groups were used to collect data for the res...
Article
Full-text available
In the first decade of the 21st century, China’s Research Community (CRC) is struggling to achieve better performance by increasing growth in knowledge quantity (e.g., publications), but has failed to generate sound growth in knowledge quality (e.g., citations). An innovative E-government project, Internet-based Science Information System (ISIS),...
Chapter
Hong Kong Netherlands Project Virtual Engineering Classroom Communication Assignments and Grades Portfolio of Technologies Cooperative Technologies References
Chapter
Facilitating group decision and negotiation is a broad topic and has received considerable attention (see chapters by Ackermann and Eden, and Richardson and Andersen, this volume). As research on Group Support Systems (GSS) has evolved over the past decades, a good deal of useful knowledge on group processes, idea generation and decision making has...
Article
As more retailers evolve into customer-centric and segment-based business, business intelligence (BI) and customer relationship management (CRM) systems are playing a key role in achieving and maintaining competitive advantage. For the past ten years, the authors have had the rare opportunity of observing and interviewing employees and managers of...
Article
There are several knowledge-sharing problems in knowledge-management system (KMS) contexts. Many organizations use rewards to motivate people to contribute knowledge, but there has been no conclusive evidence of the role of reward. We designed two game-theory models to explain why and how the different knowledge-sharing problems occur in a KMS and...
Article
There are several knowledge-sharing problems in knowledge-management system (KMS) contexts. Many organizations use rewards to motivate people to contribute knowledge, but there has been no conclusive evidence of the role of reward. We designed two game-theory models to explain why and how the different knowledge-sharing problems occur in a KMS and...
Conference Paper
Mobile and wireless technologies (MWTs), such as wireless laptop computers, personal digital assistants (PDA), mobile phones, smart phones, etc., have deeply penetrated our lives. Government agencies use MWTs to enhance their managerial effectiveness and provide high-level services to citizens taking advantage of its characteristics of mobility, ub...
Conference Paper
Full-text available
Advances in social virtual worlds, such as Second Life, create new opportunities for various applications in business, education, entertainment, and many other real-world domains. However, the benefits of social virtual worlds cannot be realized without sufficient user participation. There is thus far a paucity of research that has investigated peo...
Conference Paper
Full-text available
Online social networking has deeply penetrated university campuses, influencing multiple aspects of student life. We investigate the impacts of individual online social networking engagement (e.g., on Facebook) from a pedagogical standpoint. Based on social learning theory, we argue that online social networking engagement leads university students...
Article
The Chinese burgeoning Internet population will soon have an array of 3D virtual worlds in which to work and play. HiPiHi, Uworld and Novoking are considered as being the “Big3” local companies in this emerging market. Although some strategies of virtual worlds have been proven to be successful for attracting user acceptance in the western world, t...
Article
Modern businesses are facing the challenge of effectively coordinating their supply chains from upstream to downstream services. It is a complex problem to search, schedule, and coordinate a set of services from a large number of service resources under various constraints and uncertainties. Existing approaches to this problem have relied on comple...
Article
Among the numerous reasons for software project failure, coordination problems are especially salient. Prior studies on coordination in software development are confined to team internal coordination and do not explicitly differentiate team internal and external coordination processes. This study presents a research model to explain the antecedents...
Article
The IS discipline must shift its focus from current platforms, application areas, and comfort zones to societal engagement of technology.
Article
Full-text available
Instead of training users to accept and adopt new learning systems, the challenge nowadays is to retain users on a long-term basis. Instructors and students that have grown up in the digital age see IT as part of life which makes initial acceptance and adoption fairly easy but long-term retention more difficult. Therefore, the challenge on utilizat...
Article
The Chinese burgeoning Internet population will soon have an array of 3D virtual worlds in which to work and play. Second Life, a particularly well-known 3D virtual world, is also present in the Chinese market. However, Second Life faces some dilemmas in Mainland China; especially since its western model has not been widely accepted by Chinese user...
Article
Full-text available
Blogging is becoming increasingly popular as a global phenomenon. Individual blog traffic and blogosphere structure are of interest to academia and practice. Although it is difficult to get a snapshot of the blogosphere with enough blogs over a long enough period to capture the real situation, chaos theory finds underlying order in this apparent ra...
Conference Paper
Full-text available
This study aims to examine how individual difference variable (i.e. exchange ideology) influences the relationship between perceived economic and social benefits and knowledge sharing behavior in the context of global virtual teams (GVTs). This study draws on social exchange theory and proposes that exchange ideology would positively moderate the r...
Article
The objective of this study is to examine how individual Exchange Ideology (EI) influences the relationship between perceived economic and social benefits and Knowledge Sharing (KS) behaviour in the context of virtual teams. It draws on social exchange theory to test whether EI would positively moderate the relationship between three perceived bene...
Conference Paper
Although some strategies of virtual worlds (e.g. Second Life) have been proven to be successful for attracting user acceptance in the western world, the effects of these strategies are questionable in the Chinese environment. When western model based virtual worlds plan business operations in China, they may face challenges such as government polic...
Conference Paper
Full-text available
Knowledge sharing visibility is a critical environmental factor which can reduce social loafing in knowledge sharing. This is especially true in IT-based knowledge sharing. As such, it is imperative that we better understand how to design IT-based Knowledge Management Systems (KMS) to support high knowledge sharing visibility. This paper examines t...
Article
The vision of collaboration between government, academia and industry is one of great opportunity. Each stakeholder brings to the table talent, resources and differentiated perspectives that, together, create a robust whole in addressing problems and projects. Unfortunately, great opportunities do not always turn into reality. Collaboration success...
Article
Full-text available
Engineering teams are often globally distributed and comprise participants from multiple disciplines and cultures who rely on professional communication support. Companies, organizations, and institutions increasingly embrace these virtual teams and use a variety of information and communication technologies to support synchronous and asynchronous...
Conference Paper
Full-text available
Weblogs are becoming increasingly popular and bloggers desire traffic. This study seeks to give an overall view of weblog systems including factors that affect weblog traffic. Key concepts of chaos theory are used to construct an interpretive framework to illustrate weblog traffic dynamics where interactions between a number of factors and weblog t...
Conference Paper
Knowledge management literature offers inconsistent findings on the moderating effects of employee's exchange ideology (EI) on the relationship between organizational instrumentality (e.g. reward) and employee's knowledge sharing behaviour (KS). This study contributes to the literature by examining how interaction effect of EI and instrumentality (...
Conference Paper
Full-text available
Through the aegis of the National Natural Science Foundation of China (NSFC), China has embarked on an ambitious effort to regain prominence in innovation and academic contribution to knowledge after decades of relative neglect precipitated by the "cultural revolution." Unfortunately, initial efforts made during the last decade of the 20th century...
Conference Paper
Full-text available
Business process integration has become prevalent as business is increasingly crossing organizational boundaries. While workflow technology is a standard solution for business process management, it is imperative for workflow management systems to provide effective and efficient support for collaboration. To address the issue of protecting organiza...
Conference Paper
Mobility is an intrinsic property of learning encompassing spatial, temporal and developmental components. Students’ expectations on how and when they learn are creating increasingly heavier demands upon all aspects of their learning. Young people in particular have made mobile devices fundamental to their daily lives. However, educators and develo...
Article
Full-text available
Research has established that intrinsic motivation has a positive effect on learning and academic achievement. However, little is known about the impact of different technology-supported learning activities on student intrinsic motivation or whether such learning activities significantly enhance student intrinsic motivation compared to traditional...
Article
Intergroup coordination is critical for the success of large software projects. This paper examines the impact of national culture and organisational culture on intergroup coordination success factors (knowledge sharing, communication, mutual support and stakeholder commitment) through a qualitative analysis of semistructured interviews conducted i...
Article
Full-text available
Pedagogically-driven support for groups is a contin uing challenge as we move forward in em- bracing technology in an ever changing educational environment. SecondLife (www. SecondLife.com ) is a virtual environment that is receiving global attention and recogni- tion. In this paper, we compare SecondLife to other group support technologies through...
Conference Paper
Full-text available
Pedagogically-driven support for groups is a continuing challenge as we move forward in embracing technology in an ever changing educational environment. SecondLife (www. SecondLife.com) is a virtual environment that is receiving global attention and recognition. In this paper, we compare SecondLife to other group support technologies through an ex...
Article
Full-text available
Exposing students to real-world projects will encourage them to share, learn, and improve.The BOHKNet project began in 1998 with the universities of Eindhoven and Hong Kong. Each BOHKNet team typically consists of 8 to 10 students in two to four locations. The team is assigned a software-related topic such as TV on mobile phones or open source and...
Conference Paper
The Internet technology has changed the way software applications are designed, built, and distributed. The technology enables us to deliver applications easily and quickly, and provides more efficient methods to do maintenance and updates. Web application developments present specific challenges to developers, such as content-rich, security, volat...
Article
Drawing upon the choice models developed in the multiple criteria decision making (MCDM) area, this paper proposes an architecture for designing an intelligent decision support system (DSS) that is intended to aid in making choices among multiple alternatives along multiple dimensions. It argues that effective support can be provided to the decisio...
Article
Full-text available
Using a sample of students (N = 118) engaged in an 8-week project to build an e-book chapter, this study finds that cognitive absorption impacts interpersonal conflict and team performance. In particular, virtual teams with aggregated higher levels of focus immersion and temporal dissociation (dimensions of cognitive absorption) demonstrate higher...
Conference Paper
As globalization increases, firms that rely on intellectual assets have realized that their competitive advantage depends on the development and effective use of collaboration technologies. Today, teams within or across organizations often consist of individuals with diverse cultural backgrounds and skills, creating a pressing need to better unders...
Conference Paper
Full-text available
Mobile devices (e.g., PDAs and smartphones) are increasingly emerging as part of daily life, particularly with university students. The City University of Hong Kong has embarked on a long-term program to develop and integrate mobile learning activities into the context of undergraduate courses. This paper reports on the development, introduction an...
Conference Paper
Organizational systems and new information technologies continue to affect organizations in a number of ways and have opened a myriad of methodological challenges for academics in particular as to how to understand the effect of these technologies on organizations and for practitioners in general attempting to meet organizational needs. Papers in t...
Conference Paper
Full-text available
Among numerous reasons for software project failure, coordination failure is considered as especially salient. Prior studies on coordination in software development are confined to team internal coordination and do not explicitly differentiate team internal and external coordination processes. This study proposes a research model to explain the ant...
Conference Paper
Group support systems have been found useful for idea generation on the path to knowledge creation. However, the ability of groups to converge on the most worthy ideas to translate into knowledge has been generally neglected in the research literature. This empirical research assesses and validates the effects of task and time structure on the abil...
Chapter
In this article the approach adopted for the design of m-learning tools and infrastructure is predicated on the idea that there will be intermittent wireless connectivity with limited bandwidth (e.g., grainy video at best). Students in Hong Kong (like most places) lead busy lives, and access to always-on Internet connections may not be possible or...
Conference Paper
Mobility is an intrinsic property of learning encompassing spatial, temporal and developmental components. Students’ expectations on how and when they learn are creating increasingly heavier demands upon all aspects of their learning and young people, more than any other group, are making mobile devices extensions of their personal space and fundam...