Dorothy Riddle

Dorothy Riddle
Service-Growth Consultants Inc.

PhD

About

21
Publications
2,838
Reads
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278
Citations
Additional affiliations
September 1981 - August 1990
American Graduate School of Management
Position
  • Professor (Full)
Description
  • Taught courses on international services management, marketing, and trade
January 1976 - August 1979
The University of Arizona
Position
  • Clincial Adjunct
Description
  • Taught and supervised doctoral students in a community mental health practicum in a rural school district

Publications

Publications (21)
Article
Full-text available
Decisions regarding the attribution of personhood to nonhuman animals have implications not only for the rights held by a particular species but also for the moral obligations of humans as moral agents. Since humans decide which species are accorded moral standing, thus becoming candidates for legal standing as legal persons, we need to be aware of...
Article
Traditional economic theorists have argued that services in general, and public services in particular, are unproductive and parasitic. Data is presented from seven representative countries at varying levels of economic development to show that, in fact, services are productive and play a critical role both in enabling the production of goods and I...
Chapter
EVERY ORGANIZATION – whether public or private, for-profit or non-profit, large or microenterprise – has support functions that are critical to its survival and competitiveness, but that are not their core mandate or competency. Examples include accounting (in non-accounting firms), training (in non-training institutions), market research (in non-m...
Article
This workbook was created as a "do it yourself" tool for helping organizations and career counseling services develop policies and standards to enhance the quality of services. The process is aimed at helping articulate policies that are sensible for each organization and challenging and achievable by staff. It is intended to be a resource to agenc...
Article
What are the implications of the GATT talks on liberalizing trade in services? Here we examine six typical concerns of service firms as they go abroad and what the impact will be, if any, of the talks in Geneva on each situation.
Chapter
This chapter describes the critical roles played by clients and employees in service delivery, as well as the common constraints on optimal participation. The author argues that less-than-optimal productivity is attributable to the complex role of the client both as a ‘supervisee’, co-producing services in a high-contact service delivery environmen...
Article
Despite the present focus on manufacturing industries for development in the Pacific Rim, coordinated service industries development is more likely to provide the key for continued economic growth. Historical analysis, plus current economic data, show that there is an ongoing relationship between service sector activity and the high growth in the P...
Article
Psychotherapeutic work with lesbians is confounded by both sexist and heterosexist factors. This paper traces three aspects of women's socialization—self-concept, feminine sex-role behavior, and sexuality— which have particular implications for lesbians and discusses the implications of these three in therapy. The impact of women's conditioning to...
Article
Based on the view that same-sex sexual preference can be a positive outcome, the developmental aspects of sexual identity are traced. It appears that gender identity is fixed in early childhood, rigid sex-role identity has questionable effects while more flexibility in sex-role behaviors has definite advantages, and sexual preference choices contin...
Article
There are difficulties confronting gay parents when they seek custody of their children in a divorce suit. Court decisions are running about 50-50 in favor of the gay parent. Homophobia, the fear of same-sex intimacy or relationships, is rather strong in our society. The scant research done on gay families shows no negative effects on the children...
Article
Full-text available
With growing pressure to facilitate rapid work transitions and be accountable for results, there is an increasing need to accurately measure employment readiness. Using the online Employment Readiness Scale™ (ERS), it is now possible not only to assess initial client readiness, but also to measure client changes over time and generate roll-up repor...

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