Donghee Yvette Wohn

Donghee Yvette Wohn
New Jersey Institute of Technology | NJIT · Department of Informatics

PhD in Media and Information Studies

About

140
Publications
112,640
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3,787
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Introduction
Skills and Expertise
Additional affiliations
August 2013 - present
Northwestern University
Position
  • PostDoc Position

Publications

Publications (140)
Chapter
Social media feeds provide a lot of information that would be of great value to law enforcement. Previous research dedicated considerable attention to sharing large-scale public safety incidents on social media. However, little research focused on minor public safety incidents. According to collective action theory, rational people would not partic...
Article
Digital patronage is an emergent revenue model in which fans provide recurring financial support to a content creator, as exemplified through platforms like Twitch and Patreon. Whereas previous research has investigated creator-supporter relationships, the current study investigates creators’ multi-platform practices through in-depth interviews. We...
Conference Paper
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch --- a leading live streaming pl...
Preprint
Full-text available
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch - a leading live streaming plat...
Preprint
When people have the freedom to create and post content on the internet, particularly anonymously, they do not always respect the rules and regulations of the websites on which they post, leaving other unsuspecting users vulnerable to sexism, racism, threats, and other unacceptable content in their daily cyberspace diet. However, content moderators...
Article
Live streaming is a form of media that allows streamers to directly interact with their audience. Previous research has explored mental health, Twitch.tv and live streaming platforms, and users' social motivations behind watching live streams separately. However, few have explored how these all intertwine in conversations involving intimate, self-d...
Article
The latest advances in NLP (natural language processing) have led to the launch of the much needed machine-driven toxic chat detection. Nevertheless, people continuously find new forms of hateful expressions that are easily identified by humans, but not by machines. One such common expression is the mix of text and emotes, a type of visual toxic ch...
Article
Full-text available
Urban green space is thought to contribute to citizen happiness by promoting physical and mental health. Nevertheless, how urban green space and happiness are related across many countries with different socioeconomic conditions has not been explored. By measuring the urban green space score (UGS) from high-resolution satellite imagery of 90 global...
Conference Paper
Full-text available
Modern social media platforms like Twitch, YouTube, etc., embody an open space for content creation and consumption. However, an unintended consequence of such content democratization is the proliferation of toxicity and abuse that content creators get subjected to. Commercial and volunteer content moderators play an indispensable role in identifyi...
Article
Content moderation is an essential part of online community health and governance. While much of extant research is centered on what happens to the content, moderation also involves the management of violators. This study focuses on how moderators (mods) make decisions about their actions after the violation takes place but before the sanction by e...
Article
Full-text available
Cancel culture is a new catalyst for digital hate seen in various media platforms, in which large groups of people publicly criticize the victim’s actions and withdraw their support from that victim, leading to serious consequences for their livelihood and wellbeing. This study examines how political leaning and cultural values affect a person’s pa...
Preprint
Full-text available
While much work focuses on the impacts of the pandemic on people's psychological and physical health, it is still unclear about the practical changes and adaptations. In this work, we interviewed 46 participants who were forced to work from home. Results show that there is an increased reliance on asynchronous communication, which slowed communicat...
Preprint
Full-text available
Modern social media platforms like Twitch, YouTube, etc., embody an open space for content creation and consumption. However, an unintended consequence of such content democratization is the proliferation of toxicity and abuse that content creators get subjected to. Commercial and volunteer content moderators play an indispensable role in identifyi...
Article
The digital patronage model provides content creators the opportunity to receive sustained financial support directly from their fans. Patreon is a popular digital patronage platform that represents a prime site for the study of creators’ relational labor with their fans. Through in-depth interviews with 21 Patreon creators, this study investigated...
Conference Paper
Full-text available
With the flourish of collaborative and social technologies in the market since the pandemic, there is limited understanding of user's attitudes towards these technologies. We aim to understand teleworkers' perceptions of technology use during the pandemic and interviewed 46 teleworkers. We found that teleworkers generally hold a positive attitude t...
Article
Financial transactions play a critical role in people’s interpersonal relationships since money is a sensitive and complex component of everyday life. In particular, emerging digital peer-to-peer (P2P) payment applications further complicate how people deal with each other regarding money. Yet, there is a lack of empirical evidence on how and why s...
Article
Full-text available
Live streaming is a unique form of media that creates a direct line of interaction between streamers and viewers. While previous research has explored the social motivations of those who stream and watch streams in the gaming community, there is a lack of research that investigates intimate self-disclosure in this context, such as discussing sensit...
Article
Full-text available
Content moderation is a critical service performed by a variety of people on social media, protecting users from offensive or harmful content by reviewing and removing either the content or the perpetrator. These moderators fall into one of two categories: employees or volunteers. Prior research has suggested that there are differences in the effec...
Preprint
Full-text available
Urban green space has been regarded as contributing to citizen happiness by promoting physical and mental health. However, how urban green space and happiness are related across many countries of different socioeconomic conditions has not been explained well. By measuring urban green space score (UGS) from high-resolution Sentinel-2 satellite image...
Article
Social media feeds provide a lot of information that would be of great value to law enforcement. Previous research dedicated considerable attention to sharing large-scale public safety incidents on social media. However, little research focused on minor public safety incidents. According to collective action theory, rational people would not partic...
Article
Full-text available
The digital presentation of gender and sexuality has been a long-standing concern in HCI and CSCW. There is also a growing interest in exploring more nuanced presentations of identity afforded in emerging online social spaces that have not been thoroughly studied. In this paper, we endeavor to contribute towards this research agenda in yet another...
Article
Esports commentating, the practice of reporting, explaining, and elaborating live competitive gameplay to spectators, is a centerpiece of esports as a rapidly growing spectator sport and an essential component of today's growing gaming/live streaming ecosystem. In particular, esports commentators face three unique challenges: the preparation for co...
Article
Full-text available
Celebrities’ self-disclosures about their mental health issues can enhance public awareness of mental illness such as depression. As online live streaming becomes a popular choice for media entertainment, microcelebrities such as video streamers may have similar influence over their audience. Using an online survey (N = 474), this study examined ho...
Article
Research examining online social capital has grown since the introduction of information communication technologies (ICTs) into our everyday lives. This paper discusses recent trends in the research that examines how people are using ICTs to accumulate, increase, and utilize their offline and online social capital resources. These trends include th...
Chapter
Full-text available
This study examines gaming motivations for two different genres of multiplayer games—casual social network games (SNGs) and massively multiplayer online (MMO) games—and tests for gender differences in motivation after considering genre. We conducted a survey of 515 SNG players and 505 MMO players in the U.S. through Mechanical Turk, asking about th...
Article
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While the idea of the filter bubble, in which people are sheltered from challenging and disagreeable information online, is a valid concern for democracy, it requires much theoretical sophistication and empirical support. This paper explores the extent and scope of the filter bubble, employing the concept of "cross-cutting exposure," or exposure to...
Article
Full-text available
People often learn programming in face-to-face courses or online tutorials. Interactive computer tutors---systems that provide learning content interactively---are becoming more common in online tools such as those teaching computer programming. Studies have shown that teachers, interactive computer tutors, and the combination of both are efficient...
Article
The emergence of Facebook Reactions provides new opportunities to explore the nature of paralinguistic digital affordances (PDAs; lightweight one-click social media response cues). Guided by adaptive structuration theory and the concept of cognitive automaticity, a survey of 255 individuals aged 18–24 assessed the cognitive processes and communicat...
Conference Paper
Harassment is an issue in online communities with the live streaming platform Twitch being no exception. In this study, we surveyed 375 Twitch users in person at TwitchCon, asking them about who should be responsible for deciding what should be allowed and what strategies they perceived to be effective in handling harassment. We found that users th...
Conference Paper
Research on the governance of online communities often requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy enforcement, only a small number of studies have begun to explore the work of unpaid, volunteer communi...
Article
The safety of passengers of rideshare apps has received attention from researchers, yet there is a lack of research on safety of rideshare drivers in the context of CSCW and HCI. As drivers are also an important user in the ecosystem of the ridesharing systems, we conducted interviews with drivers in the U.S. to understand how they, individually an...
Conference Paper
Full-text available
Digital patronage is the act of delivering recurring direct support to content creators online. In this paper, we define digital patronage and examine why patrons engage in this behavior on the live streaming platform Twitch. Our mixed method research illustrates patrons' motivations, how patronage motivations differ from that of donations, and the...
Conference Paper
Full-text available
Charity streaming is a novel and increasingly popular form of fundraising where content creators stream content during a fixed period of time to raise money and awareness. Many charity streams involve people playing games for a prolonged period of time. In this study, we interviewed charity organizations about what this new form of fundraising mean...
Conference Paper
As a popular and free-to-play multiplayer online survival game, Fortnite not only offers novel game mechanics but also allows players to purchase special in-game items using real money. Based on an online survey of 215 Fortnite players, this paper investigates in-game behaviors that can be used to explain who is more likely to spend money in Fortni...
Article
Micro-news are abbreviated summaries or teasers of news content that are often accompanied with links to longer articles. We investigated motivations and habits of micro-news consumption through mobile social media platforms and how these variables relate to continuation intention. We surveyed 250 U.S. adults and identified six motivations using a...
Article
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Live streaming has enabled eSports to become more accessible, ranging from professionally organized tournaments to individuals hosting from their bedroom. While different aspects of eSports have been investigated in separate contexts, in this article, we report findings of two survey studies to explore eSports as a holistic media ecosystem that inc...
Article
Full-text available
Twitch is one of the largest live streaming platforms and is unique from other social media in that it supports synchronous interaction and enables users to engage in moderation of the content through varied technical tools, which include auto-moderation tools provided by Twitch, third-party applications, and home-brew apps. The authors interviewed...
Conference Paper
Full-text available
Rideshare drivers provide rides for strangers and are exposed to safety-related issues as much as passengers. We used a qualitative research approach to understand the safety concerns of rideshare drivers. The questions investigated were: What makes rideshare drivers feel unsafe? How do rideshare drivers ensure their safety? What are the factors re...
Article
Social media allows the readers of online news posts more engagement with the article through comments and comment Liking. Motivations for such actions are important because engagement around a comment increases the accessibility of that comment to other readers, leading to a far-reaching effect on the news post ground truth. Yet, motivations behin...
Conference Paper
People typically learn programming from teachers in in-person courses or online tutorials. Interactive computer tutors---systems that deliver learning content interactively---have become more prevalent in online settings for teaching skills such as computer programming. Research has shown the efficiency and effectiveness of learning programming fro...
Conference Paper
Full-text available
The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of stre...
Article
Full-text available
New features of social network platforms afford users the ability to navigate potentially sensitive situations in ways they could not before. This study surveyed 260 Facebook users to uncover how people are using this social media platform’s new “reaction” buttons to respond to others’ posts about negative topics such as traumatic life situations,...
Article
Full-text available
Team activities that were traditionally offline are increasingly incorporating mediated elements where there is a mix of physical and computer-assisted activities. In this study, we provide a preliminary insight into this understudied yet emerging genre of mixed-form CSCW. Specifically, we present a qualitative research of team formation and coordi...
Article
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In this paper, we present an interview study of 13 recent newcomers to New York City, focusing on their early experiences of exploration and use of mobile location services and other tools for getting to know their new city. We describe their reasons and intentions behind exploratory practices using digital tools and emphasize how they make meaning...
Article
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This article investigates whether knowledge of Internet usage among older adults is related to social capital as well as their expectations to obtain social support online. A U.S. national survey of adults aged 60 and older (n = 1,101) found that Internet literacy is significantly associated with their expected Internet support and bridging and bon...
Conference Paper
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In this paper, we introduce live streaming commerce-e-commerce integrated with real-time social interaction via live streams. Using a uses and gratifications framework, we identified four motivations (enjoyment of interaction, substitutability of personal examination, need for community, and trend setting) related to live streaming commerce, and ex...
Chapter
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This study examines the relationship between social motivations, pro-social relationship outcomes, and two types of game play—habitual and compulsive—in the context of simulation games on Facebook. Social motivations were significantly associated with compulsive game play, but not habitual game play. Compulsive play was a positive predictor of pro-...
Chapter
This study examines the relationship between social motivations, pro-social relationship outcomes, and two types of game play—habitual and compulsive—in the context of simulation games on Facebook. Social motivations were significantly associated with compulsive game play, but not habitual game play. Compulsive play was a positive predictor of pro-...
Conference Paper
Full-text available
Snapchat has quickly brought innovative features to the area of social media interactions, one being their Face Lenses, which are digital masks that add a different form of interaction to everyday pictures and videos using augmented reality. In this study, we interviewed 18 Snapchat users to understand their behavior with these Face Lenses, specifi...
Conference Paper
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This study reports screen-viewing practices in the social virtual reality platform Altspace, based on immersive observations. We identified what type of content is being watched and how the screen content facilitates, complements, or is the focus of social interactions.
Conference Paper
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Watching live streams as part of the online shopping experience is a relatively new phenomenon. In this paper, we examine live streaming shopping, conceptualizing it as a type of online shopping that incorporates real-time social interaction. Live streaming shopping can happen in two ways: live streaming embedded in e-commerce, or e-commerce integr...
Conference Paper
Full-text available
On live streams, viewers can support streamers through various methods ranging from well-wishing text messages to money. In this study (N=230) we surveyed viewers who had given money to a streamer. We identified six motivations for why they gave money to their favorite live streamer. We then examined how factors related to viewer, streamer, and vie...
Conference Paper
Full-text available
Extended periods of uninterrupted sedentary behavior are detrimental to long-term health. While prolonged sitting is prevalent among information workers, it is difficult for them to break prolonged sedentary behavior due to the nature of their work. This work aims to understand information workers' intentions & practices around standing or moving b...
Article
Full-text available
Social media users incidentally get exposed to news when their networks provide content that they would otherwise not seek out purposefully. We developed a scale of incidental news exposure on social media and conducted a survey to examine its antecedents. We found that information received through weak ties, rather than strong ties, was significan...
Article
This study investigated the factors that affect the relationship between cross-cutting exposure and political participation. It was found that cross-cutting exposure to politically disagreeable news on Facebook, overall, was associated with increased political participation both online and offline. The association was stronger when the cross-cuttin...
Conference Paper
Full-text available
This study examined the effect of touching a warm or cold surface while interacting with a chatbot to see if temperature contributes to feelings of closeness with the artificial conversational agent. Our two-group experiment (N= 44) found no differences between hot and cold conditions in people's liking of the chatbot, but found a main effect of ex...
Conference Paper
Full-text available
This study documents users' changes in psychological wellbeing across the lifecycle of their participation in an online community. Through in-depth interviews with 30 long-term users of Everything2.com, and content analysis of their posts, we found that psychological wellbeing plays a large role in the evolution of how users participate in the comm...
Conference Paper
Full-text available
In this study, we interviewed players of daily fantasy sports to understand their information management and decision-making behaviors. Due to the rapid cycle of decision-making that is required to play daily fantasy sports, we found that participants engaged in sophisticated and complex methods of information compilation and evaluation, using a wi...
Conference Paper
Full-text available
In this paper we report an empirical study of how and what types of social support eSports players can experience from their gameplay. Specifically, we interviewed 26 eSports players and sought out their first-person descriptions of experiences of social support. We found that even though most players started out as strangers, the context of eSport...
Conference Paper
Full-text available
This study examines the relationship between psychological wellbeing and perceived social support received from friends, differentiating groups of friends based on the communication modality the individual uses to communicate with them. Three communication modalities were examined: friends that communicate 1) only face-to-face, 2) only through comp...
Conference Paper
Amidst proliferation of online negativity and harmful content such as fake news and harassment on social media, this panel will be an active discussion of the potential roles of various actors in sociotechnical systems in curating, moderating, and studying content. Should companies intervene? Why or why not, and if so, to what extent? What role do...
Conference Paper
Full-text available
This paper represents our first endeavor to explore how to better understand the complex nature, scope, and practices of eSports. Our goal is to explore diverse perspectives on what defines eSports as a starting point for further research. Specifically, we critically reviewed existing definitions/understandings of eSports in different disciplines....
Article
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Responding to recent calls to transcend social media platforms when examining media effects, and using the social information processing model to predict and explain results, this multi-method study first uses a US national survey (N = 325) to examine perceived effectiveness of social support and relational closeness via paralinguistic digital affo...
Article
Many social media facilitate paralinguistic digital affordances (PDAs): one-click tools for phatic communication to which senders and receivers alike ascribe meaning. This research explores the nature of social support perceived from the receipt of PDAs within social media, seeking to understand how individuals ascribe supportive meaning to PDAs ba...
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Full-text available
A national survey asked 323 U.S. adults about paralinguistic digital affordances (PDAs) and how these forms of lightweight feedback within social media were associated with their perceived social support. People perceived PDAs (e.g., Likes, Favorites, and Upvotes) as socially supportive both quantitatively and qualitatively, even without implicit m...
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Given the diversity and complexity of education game mechanisms and topics, this article contributes to a theoretical understanding of how game mechanisms “map” to educational topics through inquiry-based learning. Namely, the article examines the presence of evolution through natural selection (ENS) in digital games. ENS is a fundamentally importa...
Article
Full-text available
Social network games-games that incorporate network data from social network sites-heavily rely on helping behavior between players as a central mechanism of play. Does this "faux social" behavior still generate expectations of social support among players? An experiment (N = 88) was conducted to examine the effect of helping on copresence and perc...
Conference Paper
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