Donatella Corti

Donatella Corti
University of Applied Sciences and Arts of Southern Switzerland · Department of Innovative Technologies

PhD

About

53
Publications
18,075
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371
Citations

Publications

Publications (53)
Research
Full-text available
In the first months of the KITT4SME project, SUPSI, WUT and Ginkgo Analytics collaborate to realise the KITT4SME report 2021. This report includes: - a sum-up of a methodology to assess AI readiness and maturity level in SMEs; - the results obtained through a survey investigating AI adoption that involved 36 European manufacturing companies; - a se...
Conference Paper
Over the last years, the flourishing of the B2B platforms led to the diffusion of business models inspired by the sharing economy. Manufacturing as a service (MaaS) is a paradigm that is often cited in this context, even though literature on the topic is still scarce as well as empirical evidence. This paper contributes to this field discussing the...
Conference Paper
Purpose: in this paper the step-wise design approach adopted by a company leader in the precision machine tools industry to internally develop an IoT device as a component of a modular digital platform is presented. The analysis covers the whole design process from strategic considerations to the service specification and validation. Design/Method...
Article
Full-text available
Industry 4.0 (I4) as a concept offers powerful opportunities for many businesses. The set of Industry 4.0 technologies is still discussed, and boundaries are not perfectly clear. However, implementation of Industry 4.0 concept becomes strategic principle, and necessary condition for succeeding on turbulent markets. Radio Frequency Identification (R...
Article
Over the last years, the flourishing of the B2B platforms led to the diffusion of business models inspired by the sharing economy. Manufacturing as a service (MaaS) is a paradigm that is often cited in this context, even though literature on the topic is still scarce as well as empirical evidence. This paper contributes to this field discussing the...
Article
Full-text available
Industry 4.0 (I4.0) has become a widely accepted manufacturing paradigm across a wide range of industries. It includes an array of various approaches, tools, techniques, and methods. They were known to researchers before, but when combined they build a new reality, which needs procedures for the assessment of technologies and manufacturing processe...
Chapter
Simulation has a pivotal role in the Industry 4.0 revolution as a tool to support the decision-making process in the production system. In this paper the model developed for an assembly line of EDM machines is presented and its use to improve the production management approach is described. In particular, simulation has been used to identify a bett...
Article
Full-text available
The enterprises to be competitive are constantly looking for continuous increase of productivity, quality and level of services. With the development of Industry 4.0 concept, manufacturers are more confident about new advantages of automation and systems integration. Lean management is well developed and empirically proven effective managerial appr...
Chapter
Full-text available
The increasing awareness towards sustainability issues from both practitioners and customers makes it necessary to adopt a lifecycle perspective since the design phase of PSSs. In this chapter, a tool aimed at carrying out the Life Cycle Assessment (called MaGA) and one for the Life Cycle Costing (called BAL.LCPA) are introduced starting from the a...
Chapter
Full-text available
The objective of Manutelligence platform is to manage manufacturing intelligence; all data, information and knowledge related to the Product Service (PS) and its lifecycle. The platform is based on two existing platforms and some analysis tools (for example LCA and LCC). It was developed according to the needs of four use cases in different industr...
Chapter
Full-text available
Product-Service Systems (PSS) and the Internet of Things (IoT) are two related concepts. This chapter describes an approach to manage PSS along its life cycle. It includes a design methodology for PSS and a systems modelling method. The former supports designers in defining PSSs that incorporate monitoring, control, optimization or autonomy. It inc...
Chapter
In recent years, bigger and bigger attention is addressed towards the sustainability concept at all levels of the fashion supply chain. One of the main triggers of this trend is the increased awareness of the final consumers whose needs and wishes are translated in new requirements for the supply chain actors, from downstream to upstream, in a life...
Article
Full-text available
Intervention costs in machine assembly increase rapidly with assembly progress. For early interventions, multivariate control charts or predictive quality management systems can be installed, yet they require large and high-quality datasets. In discrete manufacturing, data is limited by the quantity produced, making it cumbersome to obtain the requ...
Article
The increasing importance of PSSs as business solution and their link with sustainability issues make it important to develop proper IT tools aimed at supporting the evaluation of their environmental impact. In this regard, commercial tools feature two main drawbacks: (i) they are built around the product concept and can hardly be adapted to the in...
Article
Full-text available
Product-Service Systems (PSS) are unveiling innovative business models by proposing profitable and eco-friendly solutions to address customer needs. In promoting PSS alternatives companies are shifting from a product-sale business model towards the delivering of a result to the end user, given by an integrated combination of tangible products and i...
Conference Paper
Product-Service Systems are complex assemblies of tangible and intangible elements, such as hardware, software and business processes. Performing lifecycle cost and environmental impact analyses for PSS is a difficult task. Currently, each analysis task creates a model of the PSS lifecycle on its own. Inconsistencies between the different models ma...
Conference Paper
Full-text available
In the last years the world witnessed a new start-up renaissance driven by the agility of customer-oriented lean business models. Lean start-ups have demonstrated the opportunity to overcome the entry barriers of markets consolidated by large companies. The most innovative aspect of the lean start-up approach compared to one adopted by traditional...
Article
Full-text available
In this paper a new concept of manufacturing system enabling flexible manufacturing of green personalized furniture close to the customer in terms of features offered, place of fabrication, time to deliver, and price is described. The proposed system encompasses all the technological and organizational requirements enabling to bring design to manuf...
Article
Full-text available
This paper focuses on the evaluation of the environmental impacts of a PSS based on the Life Cycle Assessment methodology. Since current LCA tools are mainly product-oriented, solutions that allow an easy integration of the service component are needed. A reference architecture guiding the execution of the LCI phase is proposed both considering how...
Article
Full-text available
Nowadays social phenomena like ageing, the increase of obese people and diabetic people and the major sensitivity towards disabled introduce new social requirements for advanced products such as customized work and sport wear. This opens up opportunities for offering bundles of products and services that, relying on embedded sensors, allow the user...
Conference Paper
Full-text available
The internationalization of operations has been quite a common trend for Western companies over the last 20 years. The development of manufacturing networks is a more and more common solution also for SMEs. In order to make sure that the whole network evolves according to the business requirements, each single plant needs to be assigned a precise r...
Conference Paper
To face increasing competitive pressures, European industry must develop methods and enabling technologies towards a personalized, customer oriented and sustainable manufacturing. This statement is well understood by many companies, shared by policy maker at the European Commission (e.g. as per the "Factory of the Future" multi-annual road-map), an...
Conference Paper
This paper presents research gaps and challenges related to the use of simulation and forecasting technologies (S&FT) as a lever to increase performance of the manufacturing of the future. Gaps and challenges have been identified within the EU-funded Pathfinder project aimed at developing a roadmap for driving the research agenda in the S&FT field....
Conference Paper
In many sectors offering durable goods the extension of the service business is often seen as a possible key element in the current competitive context. Integration of services with an eye on sustainability issues is another aim that is considered for the servitization process, according to the so-called Product Service Systems. Product Service Sys...
Article
The introduction of new production paradigm often implies a comprehensive redesign of products and of the supply chain producing them. This paper presents a theoretical framework allowing to identify the challenges and requirements imposed by a certain paradigm, specify which supply chain actors are impacted by each enabling factor and finally to d...
Chapter
The sustainable mass customization – mass customization for sustainability (S-MC-S) assessment model is meant to measure the impact on sustainability of the decisions taken in the design phase of a mass-customized solution space. This chapter describes the development of the two building blocks constituting the assessment model: the sustainability...
Chapter
The integration of Mass Customization and Sustainable Development paradigms can lead to significantly benefits to companies. To harness their potentialities a suitable stable solution space, describing the product, the production system and the supply network, has to be defined. New structured design approaches are required for handling Sustainabil...
Conference Paper
This research aims at developing a business model for companies in the footwear industry interested in implementing Mass Customization with the goal of offering to the market products which perfectly match customers’ needs. The studies on mass customization are actually mostly focused on product development and production system aspects. This study...
Conference Paper
The paper deals with cross-functional disciplines affecting product industrialization in companies organized around an international production network. Aim of the paper is the development of a framework to support a company along the industrialization process taking into consideration that more than one plant located globally could be affected by...
Conference Paper
Full-text available
The current market interest for products tailored to individuals’ preferences along with customer fascination for being involved in production processes bring mass customization to be an efficient and flexible solution for manufacturers to not only satisfy customers’ needs, but also to take advantage of higher market share and profitability. Even t...
Conference Paper
The paper proposes a business modelling process for manufacturing firms to assist them in integrating sustainability into their business model. The process consists of four steps. Expected outputs and questions, driving the analysis and decisions carried along the process, are also included in each step. The proposal is grounded on the state of the...
Conference Paper
Full-text available
To adapt to global competitive pressures, European Industry must develop methods and enabling technologies towards a personalized, customer oriented and sustainable manufacturing [1]. To this end, a key question to be addressed is whether Mass Customization can be regarded as one of the main driving forces to achieve effective Sustainability, or a...
Conference Paper
Full-text available
Mass customization strategy is applied by firms in order to make them more customer-oriented and make each individual customer a source of opportunity and hence profit for the firm. Sustainability on the other hand brings not only eco-efficiency for the company, but also has a great impact on economic efficiency and social perspective of the firm....
Article
Lean thinking has been successfully applied to manufacturing and operations environments and many case studies and research papers have extensively been published. The same remark cannot be made for lean application to the New Product Development (NPD) process. Some efforts in Lean Product Development exist, but, until today, with the tools availab...
Conference Paper
Full-text available
The increasing importance of the service offer for manufacturing companies has lead to the development of different service chains and service package in different industries. The main aim of this paper is to provide a structured comparison of the service offer and configuration in the capital goods and durable consumer goods industries. Even thoug...
Article
The current competitive context puts manufacturers under increasing pressure to provide products and services that meet the particular requirements of individual customers, calling for high flexibility in business processes. The complexity and the uncertainty of demand are particularly high in customized contexts, such as the make-to-order (MTO) an...
Article
Purpose – The purpose of the paper is to provide a methodology aimed at improving the setting up of air-jet looms by clarifying the function which links different important variables involved in the setting procedure and by proposing a method to measure the quality of fabrics depending on the factor values. Design/methodology/approach – The propose...
Article
The importance of after-sales services for durable goods has increased over recent years. Nowadays product support is an essential part of the offer within many manufacturing sectors. Objective of this paper is to develop a classification scheme which depicts the state of the art of the service offer in the capital goods sector. It is derived from...
Article
After-sale service is a very topical theme in textile machinery sector as in other industries. A study carried out by the Management Engineering Department at the Polytechnic of Milan has highlighted some strengths and key points in the primary services.
Article
In MTO firms the production planning and control process is critical because of the various sources of uncertainty that distinguish such an environment from the MTS configuration. Product specifications are unknown until a customer formulates a request and, even after the order has been confirmed, they can vary during the processing phase. Furtherm...
Article
Over the last few years, an increasing number of companies have introduced or plan to adopt some kinds of e-Business solutions. They allow new forms of communication between buyers and sellers and they are expected to provide opportunities to create new marketplaces, whilst firm's productivity and efficiency should benefit. Because of the recent hi...
Article
During the last decade, integration between design and manufacturing has shown to be a major competitive weapon and much research work has been carried out about considering at the product design stage production process issues.Most of the literature on such techniques focuses on integrating the design of a product and the design of its manufacturi...
Article
Full-text available
An efficient management of after-sales activities should allow manufacturing companies to improve customer satisfaction and loyalty whilst guaranteeing a certain margin of profit. The main objective of this paper is to develop an architecture for measurement that may serve as a tool for assessing the after-sale process performance. This architectur...
Conference Paper
Full-text available
In recent years the increased competition within many industries has led firms to strengthen their customer service. In particular, the after-sales activities should assume a key role in the service strategy since they are both a way to increase customer satisfaction and loyalty and a considerable source of profit. As a consequence, an efficient af...
Conference Paper
Full-text available
An efficient after-sales service strategy can allow the firm to improve customer satisfaction and loyalty on the one hand, and to guarantee the profit on the other hand. Being able to evaluate this kind of service is thus becoming a critical task especially if the after-sales practice is still in the initial stage and guidelines for its development...

Projects

Projects (5)
Project
BRILLIANT aims to provide to SMEs turn-key solutions that they can leverage to autonomously replicate collaborative work cells in an intuitive and efficient way. BRILLIANT pursues two main objectives towards autonomous uptake of collaborative solutions by SMEs: 1) Developing smart, orchestrated and reconfigurable collaborative workcells to reduce adoption barriers of collaborative solutions for SMEs. For this reason, it introduces solutions for seamless connection of company equipment and digitisation of signals and parameters coming from legacy systems into a cloud platform. At the same time, it provides a stepwise procedure, with guidelines and quantifiable KPIs, for evaluating the potential of current industrial applications towards the adoption of collaborative approaches. 2) Combine flexibility and dexterity of humans with repeatability of cobots towards artisanal manufacturing 4.0.
Project
KITT4SME specifically targets European SMEs and mid-caps to provide them with scope-tailored and industry-ready hardware, software and organisational kits, delivered as a modularly customisable digital platform, that seamlessly introduce artificial intelligence in their production systems. Uptake of the resulting packages and of the provided services is strongly supported by the clear characterisation and market readiness of the individual components as well as by the platform grounding on the already established RAMP marketplace. Leverage on the network of Digital Innovation Hubs, four of which are represented in the consortium, ensures that KITT4SME are widely distributed to a wide audience of companies in Europe. Seamless adoption of the customised kits is made possible by a Powered by FIWARE infrastructure that flawlessly combine factory systems (such as MES and ERP), IoT sensors and wearable devices, robots, collaborative robots and other factory data sources with functional modules capable to trigger data-driven value creation. https://cordis.europa.eu/project/id/952119/it
Archived project
The S-MC-S project aims at supporting European manufacturing to adapt to global competitive pressures by developing methods and innovative enabling technologies towards a customer oriented and eco-efficient manufacturing. To this end, S-MC-S vision is to define and research a new production paradigm, Sustainable Mass-Customization, while also presenting Customization as one of the main driving forces behind the future success of Sustainability.