Dominik Siemon

Dominik Siemon
Lappeenranta – Lahti University of Technology LUT · School of Engineering Science

Dr.
MAY THE SCIENCE BE WITH YOU

About

88
Publications
34,680
Reads
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405
Citations
Introduction
I am a design-oriented researcher within the field of Information Systems. Working as Associate Professor at LUT University on research topics like: Collaboration with AI, collaboration technology, creativity, artificial intelligence, conversational agents, design science, action design research
Additional affiliations
September 2019 - January 2020
Jacobs University
Position
  • Lecturer
September 2019 - December 2019
Lappeenranta – Lahti University of Technology LUT
Position
  • Lecturer
March 2019 - present
Technische Universität Braunschweig
Position
  • PostDoc Position
Education
August 2011 - February 2012
Prague University of Economics and Business
Field of study
  • Business Information Systems, Marketing
August 2006 - September 2012
Technische Universität Braunschweig
Field of study
  • Business Information Systems

Publications

Publications (88)
Article
Full-text available
This article shows how the creative performance of start-ups or established organizations can be improved through the use of AI-based systems for actively promoting creative processes. With insights from two studies conducted with entrepreneurs, innovation managers and workshop facilitators, we provide recommendations for companies and entrepreneur...
Article
Individuals tend to hold back their ideas because they feel concerned about being evaluated. This leads to the untapped creative potential for organizations that depend on the creative abilities and ideas of their employees, as idea evaluation is essential for further developing and assessing creative ideas that inhibit the potential to turn into i...
Article
Full-text available
Millions of people experience mental health issues each year, increasing the necessity for health-related services. One emerging technology with the potential to help address the resulting shortage in health care providers and other barriers to treatment access are conversational agents (CAs). CAs are software-based systems designed to interact wit...
Article
Full-text available
Due to significant technological progress in the field of artificial intelligence, conversational agents have the potential to become smarter, deepen the interaction with their users, and overcome a function of merely assisting. Since humans often treat computers as social actors, theories on interpersonal relationships can be applied to human-mach...
Article
Full-text available
The increasing importance of artificial intelligence (AI) in everyday work also means that new insights into team collaboration must be gained. It is important to research how changes in team composition affect joint work, as previous theories and insights on teams are based on the knowledge of pure human teams. Especially, when AI-based systems ac...
Conference Paper
Full-text available
Design science research (DSR) has established itself as an integral and continuously evolving part of information systems research. Aspects that recently became apparent are what design knowledge is and how it should be communicated to achieve a high impact. However, the question remains, whether DSR contributions find their way into practice. In t...
Conference Paper
Full-text available
Many people globally experience the feeling of loneliness and struggle with its consequences. A modern way to deal with this loneliness and lack of companionship is to use empathetic and emotional conversational agents. Often referred to as virtual companions, these agents can engage in human-like conversations with their users and build relationsh...
Conference Paper
Full-text available
Stationary retail is suffering from both the digital transformation and the influence of the COVID-19 pandemic. Furthermore, the perception of stationary retail is strongly influenced by customer emotions. Thus, an important aspect of designing successful service interactions (SI) is the ability of the service personnel (SP) to recognize, understan...
Article
Full-text available
Purpose: The purpose of this paper is to use Twitter data to mine personality traits of basketball players to predict their performance in the NBA. Design/methodology/approach: Automated personality mining and robotic process automation was used to gather data (player statistics and big five personality traits) of n=185 professional basketball play...
Article
Full-text available
Citizen participation is a vital aspect for smart cities, as solutions developed by and with citizens promote transparent and participatory collaboration within a city and foster the development and construction of a meaningful living environment. However, design knowledge on citizen-initiated and at the same time ICT-supported participation projec...
Conference Paper
Full-text available
Education, retail, hospitality, arts and entertainment, and craftmanship are all examples of industries where personal services may be found. As of today, personal service firms lack the knowledge and expertise necessary to effectively develop digital business ecosystems. This creates barriers for these kinds of businesses, leading them to struggle...
Conference Paper
Full-text available
As next generation Creativity Support Systems (CSS) become increasingly complex, facilitators and virtual teams artificially limit themselves and work around features in order to prevent cognitive overload or spark creativity. Contrary to intuition, research shows that limited functionalities or interactions can be beneficial for creative collabora...
Conference Paper
Full-text available
Creativity is an important driver of innovation and corporate success. Due to the digital transformation, creative collaboration increasingly occurs in virtual teams. This raises the research question how to design digital work environments to foster creative virtual collaboration. Therefore, this paper aims to develop design knowledge in the form...
Conference Paper
Full-text available
What many personal services lack today is an appreciation of where they stand in terms of their own digitalization level. Maturity Models are strategic tools that help firms to assess their current digitalization stage and to manage and direct digitalization initiatives in a systematic manner. Until today, personal services are services being desig...
Conference Paper
Full-text available
Recently, blockchain and DevOps have received attention from the software industry as both offer number of benefits individually. Automation , measurement, and sharing are the core pillars of DevOps, and to securely manage these; blockchain can play an important role. This study aims to understand the role of blockchain technology in the DevOps par...
Chapter
Conversational Agents (CAs) provide the means to foster user experience design through seizing their interaction capability, knowledgeability, and human-like behavior. To support practice and academia in designing CAs, IS researchers have been creating design knowledge in the form of design principles (DPs) guided by the Design Science paradigm. Ho...
Chapter
Modern technologies, globalization, and deregulation have led to the development of organizational ecosystems heavily reliant on digital platforms. In these ecosystems, heterogeneous actors integrate knowledge and resources to their mutual benefit. This co-creation of value in complex ecosystems created some of today's most successful companies suc...
Chapter
Personal services can be found in sectors such as education, retail, hospitality, and craftsmanship. As of today, personal service firms lack the know-how and experience on how to implement processes and practices to effectively build digital business ecosystems (DBEs). This becomes an obstacle for these kinds of firms to overcome the challenges of...
Article
Full-text available
Artificial intelligence (AI) technologies enable Conversational Agents (CAs) to perform highly complex tasks in a human-like manner and may help people cope with anxiety to improve their mental health and well-being. To support patients with their mental well-being in an authentic way, CAs need to be imbued with human-like behavior, such as persona...
Conference Paper
Full-text available
A lack of measurement tools as well as a strategic and systematic approach for companies to achieve a high degree of human-centeredness is unknown in business and research discussions. This becomes an obstacle for companies when designing services, which are geared to improve humans’ lives. Based on the guidelines of Design Science Research (DSR),...
Article
Full-text available
People’s personality influences their behaviors, attitudes, beliefs, and feelings. Therefore, many scientific studies already benefit from easy ways of measuring personality. By analyzing the written text of a person, it is possible to derive Big Five personality traits. One approach for this is to apply the Global Vectors word embedding to English...
Conference Paper
Full-text available
Conversational agents (CAs)—software systems emulating conversations with humans through natural language—reshape our communication environment. As CAs have been widely used for applications requiring human-like interactions, a key goal in information systems (IS) research and practice is to be able to create CAs that exhibit a particular personali...
Conference Paper
Full-text available
To facilitate a synchronous communication with website users, numerous organizations have started implementing live chats on their websites. The current study asks whether and when the mere presence of live chats affects website users' disclosure of personal information on a website. The findings of two empirical studies reveal that the mere presen...
Conference Paper
Full-text available
New Creativity Support Systems (CSS) provide additional features but are also growing more complex and difficult to operate. Via new functionalities, CSS aim to facilitate virtual creative collaboration and enable better outcomes. However, research shows that, especially in the context of creativity, better outcomes are not always the result of mor...
Conference Paper
Full-text available
Innovation requires organizations to tap into the knowledge and creativity of teams. However, teams are confronted with massive amounts of data and information, necessitating a broad set of knowledge, methodologies, and approaches to solve problems and innovate. Consequently, team composition has become a critical challenge. Recent advances in arti...
Conference Paper
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This paper deals with the investigation of the preferred appearance of embodied conversational agents (ECA) in the context of knowledge management. ECAs are artificial intelligence-based systems that are used in different contexts and support scenarios to assist human users and jointly work with them. An important aspect is the design and especiall...
Conference Paper
Full-text available
New Creativity Support Systems (CSS) offer more functionalities but are also becoming increasingly complex and challenging to use. As CSS aim to mitigate the limitations of virtual communication and collaboration, reason suggests that more functionalities yield better outcomes. However, research shows that more options and functionalities do not al...
Conference Paper
Full-text available
Individuals tend to engage with reduced motivation and effort when working collectively in a group as opposed to when working individually on a task. In the conducted research, an artificial intelligence (AI)-based teammate is proposed to trigger this phenomenon called social loafing. An experimental study tests, if humans social loaf when collabor...
Conference Paper
Full-text available
In this empirical study, we present requirements and design principles for a virtual collaborator-an AI that acts like a virtual teammate in a physical creative workshop situation to promote creative work. Therefore, we consider relevant literature as well as insights from creative workshops in the automotive industry by conducting interviews with...
Conference Paper
Full-text available
Artificial intelligence (AI) technologies enable conversational agents (CAs) to perform highly complex tasks in a human-like manner. For example, CAs may help people cope with anxiety and thus can improve mental health and well-being. In order to achieve this and support patients in an authentic way, it is needed to imbue CAs with human-like behavi...
Conference Paper
Full-text available
Communication with conversational agents (CA) has become increasingly important. It therefore is crucial to understand how individuals perceive interaction with CAs and how the personality of both the CA and the human can affect the interaction experience. As personality differences are manifested in language cues, we investigate whether different...
Chapter
Kleine und mittlere Unternehmen im Bereich industrienaher Dienstleistungen werden durch den digitalen Wandel mit großen Herausforderungen konfrontiert. Anders als im klassischen Produktgeschäft besitzen diese Unternehmen für ihre Dienstleistungen häufig keine spezialisierte Forschungs- und Entwicklungsabteilung oder ein institutionalisiertes Innova...
Conference Paper
Full-text available
The increasing importance of artificial intelligence in everyday work means that new insights into team collaboration must be gained. It is important to research how changes in team composition affect joint work, as previous theories and insights on teams are based on the knowledge of pure human teams. Especially, when an AI-based system acts as th...
Conference Paper
Full-text available
While e-commerce is experiencing increasing sales, stationary retail is losing customers. One way to address this problem is to digitally support the advantages of stationary retail and offer new services to the customer. Following a Design Science Research approach, we present two consecutive design cycles in which we propose an emotion-based info...
Chapter
Continuous increase in computing power and more available data contribute to AI maturing, enabling an efficient and powerful human-AI collaboration. As a result, the nature of work will change and more and more AI will be involved in joint work. In this study we introduce the so-called virtual collaborator, an equal partner in digital collaboration...
Conference Paper
Full-text available
Conversational agents (CA) have emerged as a new type of dialogue systems, able to simulate human conversation. However, research suggests that current CAs fail to provide convincing interactions due to a lack of satisfying communication with users. To address this problem, we propose the idea of a personality adaptive CA that could enhance communi...
Conference Paper
Full-text available
Customers are increasingly interacting with intelligent technologies such as conversational agents (CA). While the majority of CAs process natural language and react in a human way, they however, do not adapt or react to their users' personalities. Responding appropriately to a user's behavior forms an important aspect for the interaction quality....
Article
Full-text available
Zusammenfassung Oft reichen die finanziellen Ressourcen und Personalkapazitäten bei KMU nicht für ein strukturiertes Innovationsmanagement aus, das mit denen von großen, multinational agierenden Konzernen mithalten kann. Doch ohne eine beständige und strategische Entwicklung von Innovationen wird die Wettbewerbsfähigkeit der KMU eingeschränkt und g...
Conference Paper
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Die zunehmende Bedeutung des Einsatzes von Systemen mit künstlicher Intelligenz auch im Arbeitsalltag führt dazu, dass neue Erkenntnisse über die Zusammenarbeit in Teams gewonnen werden müssen. Dabei gilt es herauszufinden, auf welche Art und Weise veränderte Teamzusammenstellungen einen Einfluss auf die gemeinsame Arbeit haben, da die bisherigen T...
Book
Full-text available
Digitalization is more than ever the top topic in economics, science and societal developments. Infrastructures and competencies are at the forefront of many debates. The question of which industry is or will be affected by digitization next and to what extent is not only driving executives around. While information Technology innovations were some...
Chapter
Die Relevanz von Dienstleistungsinnovationen hat in letzter Zeit erheblich an Bedeutung gewonnen. Dies gilt gleichermaßen für den spezifischen Fall industrienaher Dienstleistungen. Die dezidierte Entwicklung innovativer Dienstleistungen stellt gerade kleine und mittlere Unternehmen (KMU) vor besondere Herausforderungen, da sie häufig nur über einge...
Article
Full-text available
More and more people use virtual assistants in their everyday life (e.g., on their mobile phones, in their homes, or in their cars). So-called vehicle assistance systems have evolved over the years and now perform various proactive tasks. However, we still lack concrete guidelines with all the specifics that one needs to consider to build virtual a...
Conference Paper
Full-text available
Digital transformation adds new possibilities but also more complexity to people’s everyday life. To address complex problems within the field of Information System Research, it is advisable to include a variety of stakeholders into the research and design process. Therefore, it is not only necessary to locate the problem solution within the realm...
Thesis
Companies and organizations must constantly evolve in order to stay competitive in the marketplace. An important role is played by innovations that ensure this continuous corporate success. Producing innovations depends strongly on creativity, which is why active support makes sense and is worthwhile. Creativity can be supported by information tech...
Article
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Zusammenfassung Intelligentere Informationsverarbeitung sowie andere technologische Entwicklungen im Bereich der Informationstechnik führen zu Veränderungen in Organisationen und zunehmend kompetitiven Wettbewerbsbedingungen. Ein wesentlicher Schlüsselfaktor, die digitale Transformation, treibt dabei neue Formen der digitalen Zusammenarbeit an. Heu...
Article
The interdisciplinary research endeavor of computer-supported collaborative work has already investigated information technology that supports collaboration. With the rise of artificial intelligence (AI), new forms of collaboration need to be considered that involve AI as an active partner within a collaborative setting. Theories and design guideli...
Article
Full-text available
The successful application of innovation methods for multidisciplinary and decentralized team work is a decisive success factor for organizations. One approach that pursues this goal is Design Thinking, where the "How Might We" method is often used to create a Design Challenge, which serves the development of an initial problem for Design Thinking,...
Conference Paper
Full-text available
The Big Five personality traits, which provide a guide to the comprehensive assessment of individuals, have been found to be a valid predictor of behavior performance in the athletic context. However, traits have commonly been inferred via self-report questionnaires, which are criticized for reflecting only limited aspects of personality. Numerous...
Conference Paper
Full-text available
Not being constrained to a physical classroom or the time when it has to take place opens up several new possibilities to teachers. However, before a teacher is able to shift learning outside of the classroom it is necessary to know how students behave under these new conditions. This is why we implemented a mobile learning application that monitor...
Conference Paper
Full-text available
To remain competitive, businesses need to develop innovative and profitable products, processes and services. The development of innovation relies on novel ideas, which can be generated during creative workshops. In this context the Design Thinking approach, a problem-solving methodology based on collaboration, user-centricity and creativity, may b...
Chapter
In diesem Beitrag wird die systematische Recherche und Analyse des Design-Thinking-Prozesses aufgezeigt und eine Methodendatenbank mit über 400 identifizierten Methoden präsentiert. Dabei werden die spezifischen Eigenschaften von Methoden, die für Dienstleistungsinnovationen geeignet sind, dargelegt. So entsteht eine verfeinerte Methoden-Datenbank,...
Conference Paper
Full-text available
In an increasingly globalized world, it is possible to deploy project teams that operate intercontinental. The physical presence of the partners on site can be waived. However, as a result of this development, teams sometimes lack opportunities to get to know each other and to form a functioning unit. Possible consequences are, for example, the los...
Article
Full-text available
Entrepreneurship requires creative approaches to tackle many challenges faced in establishing a new business. A necessary precursor is the recognition and development of ideas in order to establish a beneficial business model. Recognizing opportunities and developing ideas requires entrepreneurs to be creative. Actively supporting the creative proc...
Conference Paper
Full-text available
This paper aims at examining whether the innovation approach Design Thinking (DT), which is usually performed in an analogue setting, can also be performed in a semi-virtual setting. We conducted an experiment comparing a fully analogue to a semi-virtual DT workshop with overall 59 participants from 27 different countries and 11 different disciplin...
Conference Paper
Full-text available
Optimal composition of teams is an issue most enterprises face. Research conducted on this topic has identified personality as one of the key factors influencing team performance. The Big Five model, a framework for assessing personality, has standardized five personality traits, of which openness is reported to have a positive relationship with cr...
Preprint
Full-text available
A high degree of innovation is becoming a decisive factor for companies aiming at sustainable competitive advantages. New methods of innovation have become increasingly important in practice. Using such methods in globally operating teams requires location-and time-independent solutions such as web-based collaboration tools. This paper evaluates th...
Conference Paper
Full-text available
A high degree of innovation is becoming a decisive factor for companies aiming at sustainable competitive advantages. New methods of innovation have become increasingly important in practice. Using such methods in globally operating teams requires location- and time-independent solutions such as web-based collaboration tools. This paper evaluates t...
Conference Paper
Full-text available
To achieve effective virtual teamwork, suitable ICT that effectively support the formation of virtual teams must be identified. This paper presents an experiment on testing how to use ICT to increase shared understanding, satisfaction, and perceived effectiveness in the forming phase of virtual teamwork. We applied the psychological construct of Sh...
Conference Paper
Full-text available
Nowadays music is ubiquitous in contemporary life. People listen to it wherever they are. However, there is the problem that listeners would like to have the right music for their current situation without much effort and interaction. Information systems can support this need by making use of ubiquitous and context-aware music recommendation system...
Article
To reach their goals, companies are on a never-ending search to find new methods for innovation. In order to tackle the complex problems, which cannot be solved by a single person, the implementation of teamwork is assumed to be applicable. With this paper, we propose a framework for Collaboration Support Systems, which aims to enhance team perform...
Conference Paper
Full-text available
Successful start-ups require a range of organizational and systematic activities. Not only do the acquisition and the successful use of resources play a decisive role in the success of a start-up, but also the development of a business idea. Creativity is an essential part in this context and both creativity techniques and creativity support system...
Conference Paper
Full-text available
Larger learning environments can be found especially in higher education. They represent a challenge to teachers as they do not only exceed regular class sizes but also demand another teaching approach of them. Keeping up interaction, which is considered the basis of all learning, is hard to keep up, due to the number of students. One approach that...
Conference Paper
Full-text available
In order to generate valuable innovations, it is important to come up with potential beneficial ideas. A well-known method for collective idea generation is Brainstorming and with Electronic Brainstorming, individuals can virtually brainstorm. However, an effective Brainstorming facilitation always needs a moderator. In our research, we designed an...
Conference Paper
Full-text available
In a globalized world, collaboration within geographically dispersed team members is becoming more important due to the possibilities given by in- formation systems and the increase in productivity of knowledge workers. Design Thinking is a creative innovation method that is originally performed to enable participants to collaborate successfully in...
Chapter
Spielerisches Erlernen von Fähigkeiten ist während des Heranwachsens eines Menschen, insbesondere im Kleinkindalter, ein wichtiger Bestandteil. Allerdings verändert sich das Verständnis des Lernens im Jugendalter von einem Lernen auf spielerische Art und Weise zu einer Auffassung des Lernens als ernsthafte Angelegenheit. Die Anwendung von Gamificat...
Conference Paper
Full-text available
This paper presents an experiment on the impact of Shared Mental Models (SMM) on creative virtual teamwork. We tested whether the usage of an online whiteboard influences the building of SMM in the initial phase of virtual teamwork. As SMM are the foundation for successful collaboration in teams, we transferred the construct on measuring the team t...
Article
Full-text available
Open innovation and crowdsourcing rely on online collaboration tools to enable dispersed people to collaborate on creative ideas. Research shows that creativity in online groups is significantly influenced by the interaction between group members. In this paper, we demonstrate how theory can be effectively used to design and evaluate a tool for cre...
Conference Paper
Through Online Social Networks, like Research Gate, Stack Exchange or Facebook, it’s easy to find a partner for cooperation, because Social Networks have the potential to connect thousands of people. To assist finding the right person for cooperation many of these networks have Recommender-Systems, but these systems mostly rely on the matching of k...