Dirk vom Lehn

Dirk vom Lehn
King's College London | KCL · King's Business School

PhD

About

151
Publications
65,287
Reads
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2,623
Citations
Citations since 2016
52 Research Items
1263 Citations
2016201720182019202020212022050100150200
2016201720182019202020212022050100150200
2016201720182019202020212022050100150200
2016201720182019202020212022050100150200
Additional affiliations
January 2008 - present
King's College London
Position
  • Lecturer
Education
January 1998 - September 2002
University of London
Field of study
  • Management/Sociology
September 1989 - June 1995

Publications

Publications (151)
Article
Non-lexical vocalizations are key interactional resources for novices learning joint embodied actions. We use ethnomethodological video analysis of a beginners’ partner dance workshop to explore how novices use non-lexical vocalizations to navigate unfamiliar dance movements together. These vocalizations often accompany apologies, accounts, and bod...
Article
Purpose This paper discusses a collaboration between sociologists and optometrists that involved, first, an investigation of communication and interaction in eye examinations and, second, a transformation of the findings into assessable impact. The purpose of this paper is to demonstrate how from the start of this project close cooperation between...
Article
Full-text available
Socializing and interaction are important aspects for families who visit museums. Mixed reality (MR) uses a set of technologies that museums employ to encourage this behavior, but they face challenges in maintaining family cohesion with experiences across different exhibitions and kiosks. In this paper, we explore these challenges broadly to provid...
Chapter
Full-text available
Harold Garfinkels 1967 erschienene »Studies in Ethnomethodology« gelten als Gründungsdokument der Ethnomethodologie und haben längst den Status eines soziologischen Klassikers. Doch so bekannt dieses Buch ist, so wenig wurde es tatsächlich gelesen. Angesichts radikaler Veränderungen der Lebenswelt unterziehen die Beiträger*innen des Bandes die »Stu...
Chapter
Harold Garfinkels 1967 erschienene »Studies in Ethnomethodology« gelten als Gründungsdokument der Ethnomethodologie und haben längst den Status eines soziologischen Klassikers. Doch so bekannt dieses Buch ist, so wenig wurde es tatsächlich gelesen. Angesichts radikaler Veränderungen der Lebenswelt unterziehen die Beiträger*innen des Bandes die »Stu...
Article
Coordination, communication and practice in a range of extreme and highly specialised work settings rest upon orientations to sensory resources. For researchers to collect interactional data and to make sense of the embodied conduct of participants in these settings, we therefore argue that particular forms of researcher competence are critical. Wh...
Article
Full-text available
In this introduction, we provide the scholarly background that motivates the special issue and briefly discuss its content. We touch on contemporary debates in symbolic interactionism, ethnomethodology and conversation analysis, and anthropology that inform the research undertaken by the contributors. We conclude by deriving six interrelated themes...
Chapter
Der Umgang mit Dingen und materiellen Strukturen gehört seit jeher zu den zentralen Erfahrungen ästhetischer Produktion. Zugleich eröffnen digitale Verfahren und ökologische Paradigmen aktuell neue Perspektiven. Die Beiträger*innen des Bandes untersuchen, wie Begegnungen mit dem Materiellen in Architektur, Kunst und Gestaltung theoretisch beschrieb...
Article
Full-text available
As scholars both in the UK and we discuss a distinctive approach to developing impact that rests upon close cooperation between academics and practitioners from the outset of a particular project. The approach draws upon ethnomethodology and conversation analysis and addresses the social and interactional foundations of work and organization, an ap...
Article
Full-text available
Socializing and interaction are important aspects for families who visit museums. Mixed reality (MR) uses a set of technology that museums employ to encourage this behavior, but they face challenges in maintaining family cohesion with experiences across different exhibitions and kiosks. In this paper, we explore these challenges broadly to provide...
Article
Full-text available
In this article I pursue Blumer's argument in Industrialization as an Agent of Social Change that social changes are the consequence of people's interpretation of technology. By examining oral history interviews with managers and other staff of the British supermarket chain Tesco I explore the relationship between “digitalization” and the organizat...
Article
Various forms of service work rely upon personnel undertaking activities that necessitate close, and in some cases potentially intimate, contact with a client’s body. In this paper, we consider the ways in which opticians place and position glasses on the head of their clients and how they avoid, or at least ameliorate, the problems and sensitiviti...
Article
Full-text available
Since the 1940s Harold Garfinkel developed ethnomethodology as a distinctive sociological attitude. This sociological attitude turns the focus of the analysis of interaction to the actor’s perspective. It suggests that interaction is ongoingly produced through actions that are organized in a retrospective and prospective fashion. The ethnomethodolo...
Article
Full-text available
The physical and material aspects of space, such as geographical distance or boundaries, have social and symbolic consequences that impact how people influence and are influenced by institutions. Social actors can however contest how space is conceived, perceived and lived, thus making space a crucial lever in the disruption and defense of institut...
Chapter
Harold Garfinkel war ein amerikanischer Soziologe, der als Begründer der Ethnomethodologie bekannt geworden ist. Die Ethnomethodologie bietet eine eigenständige Herangehensweise an die soziologische Frage nach der Möglichkeit ‚sozialer Ordnung‘ an, in deren Mittelpunkt die Handlungen der Teilnehmer in der sozialen Welt stehen. Garfinkel argumentier...
Chapter
Full-text available
Straßenmärkte erfreuen sich einer fortdauernden Beliebtheit bei Touristen wie Einheimischen. Diese Beliebtheit speist sich unter anderem daher, dass es Orte sind, an denen Menschen miteinander in Interaktion treten. Sie geben an, dass die informelle Kommunikation mit Händlern einer der Gründe ist, der ihre regelmäßigen Marktbesuche motiviert (de la...
Chapter
Full-text available
Work has been the subject of a range of social scientific disciplines, including anthropology, management studies, psychology and sociology (Drew/Heritage 1992; Hochschild 2003; Sarangi/Roberts 1999; Strangleman/Warren 2008). In light of the industrialisation and mechanisation, early social scientific research was largely concerned with theories of...
Book
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https://www.amazon.de/Ethnomethodologische-Interaktionsanalyse-standardisierter-nichtstandardisierter-Sozialforschung-ebook/dp/B07FN8X8WM
Article
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This paper introduces phenomenology‐based ethnography as a novel ethnographic approach for research in management studies and organizational analysis and describes three methods that have been developed from this approach: life‐world analytical ethnography, focused ethnography and go‐along ethnography. Phenomenology‐based ethnography has emerged fr...
Chapter
Full-text available
Der Beitrag stellt relevante Aspekte der Ethnomethodologie sowie der ethnomethodologischen Konversations- und Interaktionsanalyse dar. Anhand einer Interaktionssequenz, die ich bei einem Sehtest aufgezeichnet habe, führt er dann die Analyse von Videoaufnahmen von Interaktionssequenzen vor. Die Analyse zeigt, wie ethnomethodologische Forschung die K...
Article
Full-text available
In recent years, we have witnessed the emergence of large-scale centers of command and control that bring together a range of personnel from various services responsible for the management of day-to-day incidents and events. These multicenter control rooms stand in marked contrast to what Suchman termed ‘centers of coordination’ (Suchman 1997), whi...
Article
Full-text available
The paper discusses how visual research methods that draw on ethnomethodology and conversation analysis can help sociologists to reveal how optometrists' assess the clarity of their clients' distance vision. It argues that the detailed analysis of video-recorded interactions in optometric consultation rooms can help reveal the practical organizatio...
Article
The paper discusses how visual research methods that draw on ethnomethodology and conversation analysis can help sociologists to reveal how optometrists’ assess the clarity of their clients’ distance vision. It argues that the detailed analysis of video-recorded interactions in optometric consultation rooms can help reveal the practical organizatio...
Chapter
Full-text available
This chapter is concerned with Harold Garfinkel (1917–2011), the founder of ethnomethodology. When Garfinkel began the development of ethnomethodology in the 1940s the foundations for interactionist sociology had already been laid by the American pragmatists and the Chicago School of Sociology. At the time, he studied for a PhD with Talcott Parsons...
Article
Full-text available
In public and popular discourse Berlin is often ascribed a particular atmosphere, sometimes depicted in the idea of “Berliner Luft.” At the same time, people living and working and visiting Berlin are still aware of the city’s recent history. This history is embodied in the city’s architecture as well as in the discourse about the need to remove “t...
Article
Full-text available
Whilst we can observe a considerable increase in importance of arts and museum marketing, research of people’s engagement with art in exhibitions is relatively rare. This neglect of people’s action and interaction in exhibitions is somewhat surprising considering that it is in exhibitions where museums are in direct contact with their audience. Thi...
Research
Full-text available
Thomas Luckmann remained active in German and international sociology and in conversation with many neighbouring disciplines until very recently. On Tuesday, 10 May, he has died after a long illness in his mountain home in Carinthia, Austria (not far from the Slovenian boarder).
Article
Full-text available
Chapter
Harold Garfinkel war ein amerikanischer Soziologe, der als Begründer der Ethnomethodologie bekannt geworden ist. Die Ethnomethodologie bietet eine eigenständige Herangehensweise an die soziologische Frage nach der Möglichkeit ‚sozialer Ordnung‘ an, in deren Mittelpunkt die Handlungen der Teilnehmer in der sozialen Welt stehen. Garfinkel argumentier...
Article
Full-text available
There is growing interest within museums and galleries in enabling visitors to contribute thoughts, reflections and materials and to make these available to the wider public both within the museum space and beyond. It is widely recognised that digital technologies and developments provide unprecedented opportunities to facilitate engagement and pro...
Chapter
Interaction? is a sociological concept that describes relationships between two or more participants. It goes back to the studies by Georg Simmel and was elaborated upon by Erving Goffman, who has provided a range of observations and concepts that help systematize the organization of human relationships in social situations. At least since the 1960...
Article
Full-text available
Social media content can spread quickly, particularly that generated by users themselves. This is a problem for businesses as user-generated content (UGC) often portrays brands negatively and, when mishandled, may turn into a crisis. This paper presents a framework for crisis management that incorporates insights from research on social media users...
Article
How and why audiences consume films is a much-researched yet inconclusive area of film marketing. Film is an experiential product and qualitative research methods are a suitable way of gaining insight into how people choose between different film offerings and how they assess their film viewing experience. Before we can understand others' choices a...
Article
Full-text available
The article provides the background and rationale for the Special Issue. It explains the origins of phenomenology-based ethnography in Alfred Schutz’s analysis of the life-world and points to some recent development in this approach that is of particular importance in sociology in German-speaking countries. It finishes with a brief introduction to...
Chapter
Within marketing and consumer behaviour research, museums have been generally conceptualised as public consumption spaces where visitors benefit from a variety of affective, recreational, and cognitive experiences. As such, the social context has been largely subordinated to enhancing visitors' cultural consumption experience in the physical enviro...
Article
Full-text available
This article considers ‘pricing’, that is, offers and requests for the price of sales items, as a communicative practice deployed by vendors and customers during sales interaction on street markets. It examines the organisation of sales interaction by pursuing the question of how and when market participants, vendors and customers alike, embed offe...
Article
This article explores the role of transcripts in the analysis of social action. Drawing on a study of the interactional processes in optometry consultations, we show how our interest in the rhythm of reading letters from a chart arose serendipitously from our orientation to transcription conventions. We discuss our development of alternative transc...
Chapter
Full-text available
Das Kapitel geht aus einem Forschungsprogramm hervor, das ich in den vergangenen Jahren gemeinsam mit meinen KollegInnen am Work, Interaction & Technology Research Center, einem interdisziplinären Forschungsteam durchgeführt habe. Im Zentrum steht eine Interaktionssequenz, die ich mit einer Videokamera an einem interaktiven Ausstellungsstück, das i...
Article
Full-text available
Within marketing and consumer behaviour research, museums have been generally conceptualised as public consumption spaces where visitors benefit from a variety of affective, recreational, and cognitive experiences. As such, the social context has been largely subordinated to enhancing visitors’ cultural consumption experience in the physical enviro...
Article
Many of the procedures undertaken within healthcare require specialized forms of participation that may be unfamiliar, even disturbing, to patients or clients. The practitioner has to encourage and enable participation in the investigation in an appropriate fashion while preserving the structure and integrity of the procedure. In this article, we c...
Conference Paper
Full-text available
There has been a long-standing commitment within museums, galleries and science centres to deploy complex technologies to enhance engagement and participation amongst visitors. The design of these systems has proved highly challenging and tensions arise in enabling both, individual action as well as cooperation and collaboration. In this paper we d...
Article
Full-text available
This study aims to explore Turkish citizen-consumers' understanding of and reactions to censorship of websites in Turkey by using in-depth interviews and online ethnography. In an environment where sites such as YouTube and others are increasingly being banned, the citizen-consumers' macro-level understanding is that such censorship is part of a wi...
Article
This article contributes to conversation analytic understanding of openings in health-care consultations. It focuses on the case of optometry: a form of health-care practice in which an optometrist conducts checks of a patient's vision and eye health. Patients are advised to attend regularly for routine assessments and can also request a specific a...
Article
The paper explores the organization of the Distance Vision Test as a process through which optometrists derive an objective test score from subjective assessments of their clients' quality of reading out lines of letters. The analysis of video-recorded optometric consultations explores how the standard letter-chart features in the interaction betwe...
Article
https://docs.google.com/file/d/0BwGVSlgnfLoXbEVRWjhRbFZ0b1k/edit?pli=1
Chapter
Full-text available
Surprise is commonly understood as a response to the unexpected, even untoward, arising within the immediate environment, our reaction foreshadowing an associated emotion such as pleasure or fear. This chapter considers how our discovery of, and response to, the unexpected is constituted in and through our interaction with others, both those we are...
Conference Paper
Full-text available
This paper reports on an Economic and Social Research Council (ESRC) funded study that employed ethnography and video methods to analyse the processes of testing vision in optometry consultations. The analysis is based on the examination of more than 70 video recordings of one-to-one consultations between optometrists and patients. The paper presen...
Book
Full-text available
Article
Over recent years, the new sociology of knowledge has become increasingly interested in issues and debates about the ways in which the body features in people's actions and experience of the social world-debates that over the past two decades have also arisen within the sociology of the body. The edited collection reviewed here is based on the cont...
Conference Paper
Subjective refraction is one of key tests undertaken in optometric consultations. The test determines the performance of the eyes and the necessary features of any corrective lenses to be prescribed. The optometrist places a series of lenses in front of the patient’s eyes and asks the patient to report on how they affect his/her vision. Through the...
Article
Drawing on an ethnomethodological study of work practices in optometry, this paper provides an illustration of the processes involved in the analysis of video recordings of naturalistic data. The analytic perspective outlined here involves attempting to reconstruct the sense‐making resources that are used by participants in real‐world settings to c...