Dimitrios Chatzoudes

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• PhD
• Assistant Professor at Democritus University of Thrace

Purpose – The purpose of this paper is to explore the relationship between the acquisition of an ISO 9000 certification and the overall financial performance of the certified firms. More specifically, the study proposes a multidimensional conceptual framework, including “customers’ demand”, “ISO adoption”, “operation efficiency”, “market efficiency...

Purpose Intellectual capital (IC) shows a significant growing acceptance as a worthy topic of academic investigation and practical implication. The purpose of this study is to examine the impact of IC on firms' market value and financial performance. Design/methodology/approach The empirical data were drawn from a panel consisting of 96 Greek comp...

Purpose Enterprise resource planning (ERP) systems enhance productivity and working quality by offering integration, standardization and simplification of multiple business transactions. The present study seeks to introduce a conceptual framework that investigates the way that human inputs (top management, users, external consultants) are linked to...

Purpose – Nowadays, innovation appears as one of the main driving forces of organisational success. Despite the above fact, its impact on the propensity of an organisation to develop and sustain a competitive advantage has not yet received sufficient empirical investigation. The purpose of this paper is to enhance the existing empirical literature...

Purpose – Nowadays, small and medium enterprises (SMEs) are incrementally using e-business tools in order to compete in an extremely hostile market and gain global access. The importance of e-business adoption for the economic success and survival of SMEs creates a very interesting field of research. The purpose of this paper is to develop and empi...

Research background: Green logistics has become a focal point of interest for researchers and practitioners across diverse sectors, including operations, logistics, and supply chain management, over the past two decades. As global sustainability pressures intensify, the significance of green logistics continues to rise, driving a surge in empirical...

Purpose This study aims to examine how corporate social responsibility (CSR) affected the attitudes and behaviors of employees in the European aviation industry amidst the COVID-19 pandemic and to explore any moderating effect of empathetic leadership. Design/methodology/approach Based on the social identity and social exchange theories, a researc...

Purpose - This study aims to develop and test an original conceptual framework that examines the role of various factors borrowed from three theories (i.e. Institutional Theory, Resource-Based View and Diffusion of Innovation) in adopting Human Resource Analytics (HRA). Design/methodology/approach - A new conceptual framework (research model) is d...

Cyber incivility (CI) is a prevalent form of workplace mistreatment with deleterious consequences for individuals and organisations. Although research has established a clear distinction between active and passive forms of CI, a nuanced understanding of how these affect employee attitudes and behaviours is lacking. The absence of such studies poten...

Over the last decades, rigorous research has been carried out concerning the most appropriate leadership style of school principals and the two basic conceptual models of transformational and instructional leadership. However, the practices and behaviours of principals as they affect the successful implementation of cross-thematic integration have...

Purpose Incivility constitutes an increasing trend in different workplaces across the world. However, incivility has largely been overlooked in public organizational settings and mainly in the field of secondary education. The purpose of this paper is to provide a better understanding of the effects of supervisor incivility (SI) on psychological sa...

This paper presents the results concerning the evaluation of the processes of an Emergency Department (ED). Based on the analysis of both processes and data flow, a simulation model of patient throughput in the ED has been developed. Simulation results, obtained using the JaamSim software, pointed out the strengths and weaknesses of the departments...

Purpose During the previous two decades, “Green Supply Chain Management” (GSCM) has been gaining the attention of researchers and practitioners from various fields (e.g. operations, logistics and supply chain management). Its significance is constantly growing, and various studies are conducted in order to capture its overall organizational contrib...

The present study investigates the factors affecting consumer repurchase intentions in retail stores. More specifically, it emphasizes on the concept of in-store customer shopping experience. In that direction, a new conceptual framework (research model) is developed and empirically tested, using primary data collected from retail store customers....

Purpose: The purpose of the present empirical study is to examine the factors that have an impact on the turnover intention of European employees, with an emphasis on the mediating role of working conditions. Design/Methodology/Approach: This study follows a quantitative approach. An original conceptual framework (research model) has been developed...

E-government is an extremely interesting research field with numerous research (academic) and practical implications. Under this context, the present study proceeds in developing and testing an original conceptual framework that explores the factors influencing the use of e-government services. The proposed conceptual framework was tested using a n...

Purpose Looking back on the last 12 years, the whole planet went through two major economic crises (2008 and 2019), which both had a profound impact on the survival of businesses. The present study aims to develop and empirically test a conceptual framework that investigates the factors that have an influence on firm survival. More specifically, th...

This chapter investigates whether and how Greek oil and gas companiesOil And Gas Companiesapply the “Global Reporting InitiativeGlobal Reporting Initiatives (GRI)” (GRI) standards on their Corporate Social ResponsibilityCorporate Social Responsibility (CSR) Reporting. Based on the framework of the Global Reporting Initiative, this chapter provides...

Purpose One of the main questions about the future of print and electronic books is whether the second will replace the first. Although the electronic book was first introduced to the public in 1971, the trend of reading e-books did not gain popularity until the previous decade. The recent introduction of e-book devices has drastically changed the...

Background and objectives: This study attempts to (a) identify the main quality indicators that affect "service quality" and (b) examine the effect of "patient satisfaction" on patient "revisiting intentions." Methods: The sample includes patients of 2 hospitals, 1 urban and 1 provincial. The comparative analysis of 2 emergency departments (EDs)...

‘E-government’ is an extremely interesting research field, with numerous academic and practical implications. Its empirical investigation gives rise for significant observations, since the existing international literature offers several research gaps. The aim of the present study is twofold: (a) to develop an original conceptual framework (researc...

Selecting the appropriate plant location is among the most important decisions a company will ever make. The present study examines the criteria affecting investors’ decisions concerning the location of their plants. Its main purpose is to incorporate the most significant measures used in the international literature and develop a new decision mode...

Purpose Resistance to change is widely recognized as the main reason of failure, when it comes to change initiatives. Despite its importance, there is still a rather limited knowledge concerning the factors that trigger this behavior at the workplace. The aim of the present study is to identify the factors affecting resistance to change in healthc...

Purpose The present study attempts to bring together various organisational aspects that have never been collectively investigated before in the strategic management literature. Its main objective is to examine the relationship between ‘strategic orientation’ and ‘firm performance’, in the light of two firm-specific factors (‘distinct manufacturin...

Nowadays, all organisations are operating in a highly competitive environment that requires change in order to successfully adapt to new market conditions. In this environment, it is of vital importance to examine the role of various human factors in the successful management and implementation of change initiatives. After all, effective leadership...

Purpose: Corporate social responsibility (CSR) is a concept with increasing importance for global and local organisations. Despite its importance, there is still lack in the understanding of its complete role, within and outside organisational boundaries. The purpose of this paper is to develop and empirically test a conceptual framework (research...

Business process reengineering (BPR) supports the alignment of organizational processes with organizational goals while providing better services to customers. In the present study, the operations’ processes, used by two emergency departments (EDs) of different Greek hospitals, are analyzed using simulation models. All the necessary data were colle...

Resistance to change has greatly concerned researchers over the last 15 years, since it is proven to be the main failure cause of all change initiatives, especially when it comes to business process reengineering. The aim of the present study is to point out the major factors affecting managerial employees’ attitude toward change in healthcare orga...

The contemporary business environment is characterized by intense global competition, emphasis on the use of technology and need for integrating business processes. In that context, organizations are urged to reduce their costs, increase their productivity and improve customer satisfaction. Enterprise Resource Planning (ERP) systems represent state...

Enterprise Resource Planning (ERP) systems have transformed the way of doing business in the modern environment. More specifically, they integrate all functions of an enterprise, allowing seamless information dissemination and facilitating the decision-making process. However, the implementation of ERP systems is not always a prerequisite of operat...

Purpose –The present study examines the factors that have an impact on “customer satisfaction” in the context of private utility companies. The main purpose of the study is accomplished thought the development and the empirical testing of a conceptual framework (research model). The proposed framework includes six dimensions (research factors): (a)...

The beneficial role of entrepreneurship for an economy is multifold, as it promotes innovation, creativity and employment. Entrepreneurial innovation is acknowledged as a significant national competitive advantage and many governments worldwide adapt and adopt policies in order to stimulate it. The Greek entrepreneurial scene is struggling to follo...

‘E-government’ (electronic government / e-gov) is an extremely interesting research field, with numerous academic and practical implications. Its empirical investigation gives rise for significant observations, since the existing international literature offers several research gaps. Firstly, very few studies of the field are empirical in nature....

The highly competitive global environment of the last few decades has urged companies to rely on Information Systems (IS) in order to improve customer service, reduce costs and increase productivity. In that direction, Enterprise Resource Planning (ERP) systems are being used as significant strategic tools that provide competitive advantages and le...

Enterprise Resource Planning (ERP) systems have established a reputation in the world of business as indispensables tools that integrate all departments and functions across a company into a single computer system. However, implementing an ERP system does not always result in enhanced organizational performance. In order to ensure successful implem...

“Resistance to change” has significantly concerned the research community over the last 15 years, since it is proven to be the main failure cause of all change initiatives, especially when it comes to business process reengineering. The present study examines this phenomenon from a managerial point of view, pointing out the main factors affecting r...

‘Corporate Social Responsibility’ (CSR) is an extremely interesting research subject with numerous academic and practical implications. Its empirical investigation raises valuable lessons, since the existing literature offers several research gaps. More specifically, the role of CSR in economies under crisis has not been sufficiently investigated....

Η ‘Ηλεκτρονική Διακυβέρνηση’ (e-government) αποτελεί ένα σύγχρονο αντικείμενο, με αρκετά ερευνητικά κενά και πλούσιες ερευνητικές και πρακτικές διαστάσεις. H παρούσα μελέτη προχωράει στην ανάπτυξη και στον έλεγχο ενός πρωτότυπου εννοιολογικού πλαισίου, το οποίο διερευνά τους παράγοντες που επιδρούν στη χρήση των υπηρεσιών ηλεκτρονικής διακυβέρνησης...

Corporate Social Responsibility (CSR) is a concept with increasing importance for both global and local organisations. Despite its importance, there is still a lack in the understanding of its role by individuals within and outside organizational boundaries. The present study proposes a conceptual framework for examining the intention of management...

‘Corporate Social Responsibility’ (CSR) is an extremely interesting research subject with numerous academic and practical implications. Its empirical investigation raises valuable lessons, since the existing literature offers several research gaps. More specifically, the role of CSR in economies under crisis has not been sufficiently investigated....

Nowadays, more and more people are using Information and Communication Technologies (ICTs) in order to accommodate their daily needs. E-Government (e-Gov) adopts these technologies in an effort to provide prompt and secure services to citizens. However, the intention to use e-Government services has not yet been fully examined by the international...

Purpose – Knowledge Management (KM) is a contemporary research field of high interest for both academics and practitioners. For more than 15 years, successful companies have used KM as their most valuable source of competitive advantage. The purpose of this paper is attempt to extend the existing empirical approaches (research models), by focusing...

Purpose – The purpose of this paper is to examine the relationship between consumer perceptions about large companies and behavioral intention toward buying products from these companies. It is hypothesized that the better the perceptions, the higher the behavioral intention. Corporate social responsibility (CSR) policies are proposed as the perfec...

During the last ten years, Supply Chain Integration (SCI) has emerged as a key subject of the Supply Chain Management (SCM) literature. Despite its extended empirical investigation, very few studies have placed their focus on the information sharing perspective of supplier, internal and customer integration. On the one hand, numerous scholars theor...

Purpose – The purpose of this paper is to introduce a conceptual framework (research model) that investigates the linkages between “entrepreneurial orientation (EO)”, “entrepreneurial management (EM)”, “environmental factors (EF)”, “access to financial capital” and “firm performance”. In more detail, “EF” and “access to financial capital” are propo...

Η ‘Ηλεκτρονική Διακυβέρνηση’ (e-government) αποτελεί ένα σύγχρονο αντικείμενο, με αρκετά ερευνητικά κενά και πλούσιες ερευνητικές και πρακτικές διαστάσεις. H παρούσα μελέτη προχωράει στην ανάπτυξη και στον έλεγχο ενός πρωτότυπου εννοιολογικού πλαισίου, το οποίο διερευνά τους παράγοντες που επιδρούν στη χρήση των υπηρεσιών ηλεκτρονικής διακυβέρνησης...

In a global environment of intense competition and continuous change, companies need to focus on improving the level of their services and enhance the satisfaction of their customers in order to stay competitive and achieve long-term survival. This necessity underlines the need for developing measures that can estimate the current level of services...

The present study empirically investigates the shopping culture and behavior of Greek consumers, taking under consideration various factors that affect their purchase decisions. Consumer culture has become one of the most powerful characteristics that influence both individual and groups decisions. Even though consumer behavior and purchase intenti...

Purpose – The present study aims to investigate the impact of organizational capabilities in the successful implementation of e-business. More specifically, the study proposes a three-dimensional conceptual framework, including “organizational learning capabilities”, “knowledge management capabilities” and “organizational readiness”. Such a multidi...

Η πιο σύγχρονη και ταχύτατα εξελισσόμενη μορφή διαφήμισης είναι η διαδικτυακή. Σήμερα, η ραγδαία ανάπτυξη της τεχνολογίας θέτει προκλήσεις στις επιχειρήσεις προκειμένου να ανταπεξέλθουν στις απαιτήσεις του σύγχρονου επιχειρησιακού περιβάλλοντος με στόχο την επίτευξη ανταγωνιστικού πλεονεκτήματος. Η παρούσα έρευνα γεφυρώνει το χάσμα που παρατηρείται...

Η σταδιακή μετάλλαξη του κλασικού μάρκετινγκ σε άμεσο και στοχευόμενο κατάφερε να αναδείξει, εκτός του διαδικτύου, και την πολλαπλή χρησιμότητα διαφόρων φορητών συσκευών, όπως το κινητό τηλέφωνο. Επιπλέον, η ταχύτατη εξέλιξη της τεχνολογίας επιτρέπει στους διαφημιστές να στρέψουν το ενδιαφέρον τους σε άλλου είδους κανάλια επικοινωνίας µε τους καταν...

Η ‘Εταιρική Κοινωνική Ευθύνη’ (ΕΚΕ) αποτελεί ένα εξαιρετικά ενδιαφέρον αντικείμενο, με πλούσιες ερευνητικές και πρακτικές διαστάσεις. Η διερεύνηση της παρέχει την ευκαιρία για εξαγωγή συμπερασμάτων με σημαίνουσα βαρύτητα, μιας και η υπάρχουσα βιβλιογραφία (διεθνής και εθνική) παρουσιάζει αρκετά ερευνητικά κενά. Στο πλαίσιο αυτό, η παρούσα μελέτη πρ...

Η σταδιακή μετάλλαξη του κλασικού μάρκετινγκ σε άμεσο και στοχευόμενο κατάφερε να αναδείξει, εκτός του διαδικτύου, και την πολλαπλή χρησιμότητα διαφόρων φορητών συσκευών, όπως το κινητό τηλέφωνο. Επιπλέον, η ταχύτατη εξέλιξη της τεχνολογίας επιτρέπει στους διαφημιστές να στρέψουν το ενδιαφέρον τους σε άλλου είδους κανάλια επικοινωνίας µε τους καταν...

Η πιο σύγχρονη και ταχύτατα εξελισσόμενη μορφή διαφήμισης είναι η διαδικτυακή. Σήμερα, η ραγδαία ανάπτυξη της τεχνολογίας θέτει προκλήσεις στις επιχειρήσεις προκειμένου να ανταπεξέλθουν στις απαιτήσεις του σύγχρονου επιχειρησιακού περιβάλλοντος με στόχο την επίτευξη ανταγωνιστικού πλεονεκτήματος. Η παρούσα έρευνα γεφυρώνει το χάσμα που παρατηρείται...

Purpose The purpose of the present study is to measure the level of public service quality in a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece. CSC is a public service organization created in 2002, aiming at providing assistance to all citizens and reducing the bureaucracy of the Greek public administration....

Purpose The recent advances in the technology of electronic banking have helped develop new ways of handling banking affairs, especially through online banking. Moreover, the rapid development of the internet has stimulated the banking sector towards encouraging customers to make their transactions online. The purpose of this paper is to introduce...

The deep and extended recession of the Greek economy during the last six years had a serious effect on the employment rates of the country. More specifically, in 2013 the unemployment rate approached the extremely high level of 30% (official data), while the same percentage reached almost 65% among young citizens. This unpleasant phenomenon often d...

The technological evolution of the past 20 years has changed the way business is done. e-Βusiness is becoming a powerful tool that helps businesses create better relationships with vendors, suppliers and customers, lower transaction costs, improved information management etc., and gain a competitive advantage. Although the bandwagon effect has prob...

The personal computers era made advanced programming tasks available to end users. Spreadsheet models are one of the most widely used applications that can produce valuable results with minimal training and effort. However, errors contained in most spreadsheets may be catastrophic and difficult to detect. This study attempts to investigate the infl...

Η διαχείριση της γνώσης (knowledge management) (ΔΓ) αποτελεί ένα σύγχρονο ερευνητικό πεδίο με μεγάλο ενδιαφέρον για τον επιχειρηματικό και τον ακαδημαϊκό κόσμο. Δεν είναι τυχαίο ότι για περισσότερο από 15, περίπου, χρόνια αποτελεί μια κοινώς αποδεκτή πηγή διατηρήσιμου ανταγωνιστικού πλεονεκτήματος για τις περισσότερες επιχειρήσεις. Στην παρούσα μελ...

Η διαχείριση της γνώσης (knowledge management) (ΔΓ) αποτελεί ένα σύγχρονο ερευνητικό πεδίο με μεγάλο ενδιαφέρον για τον επιχειρηματικό και τον ακαδημαϊκό κόσμο. Δεν είναι τυχαίο ότι για περισσότερο από 15, περίπου, χρόνια αποτελεί μια κοινώς αποδεκτή πηγή διατηρήσιμου ανταγωνιστικού πλεονεκτήματος για τις περισσότερες επιχειρήσεις. Στην παρούσα μελ...

The fall of communism in the early 1990’s and the subsequent social and economical developments, placed the spotlight on the potential of the Balkan economies (Albania, Bulgaria, FYROM, Montenegro, Romania and Serbia). Nowadays, 20 years after the dramatic change in the economical status quo, the markets of the Balkan countries seem to be successfu...

Supply chain integration has been a topic of significant academic interest in the operational research discipline for the last few decades. Several scientists have conducted surveys investigating its relationship with operational and / or business performance. The present paper aims to explore supply chain integration on a 360 degree radius, sugges...

During the last five years Greece has witnessed the exposure of an unprecedented number of corporate related events that had a significant impact on the public opinion (huge financial scandals, various corruption accusations, etc). These events dramatically increased the negative perception of consumers towards large companies operating in Greece....

Since the beginning of the 90s, Greece has rapidly become a reception country of a significant number of immigrants. It is estimated that, nowadays, the number of immigrants, both legal and illegal, is approximately 1,2 million. At the same time, Greece is, moreover, being used as an intermediate, temporary station in the immigrants’ effort to reac...

Supply chain integration has been a topic of significant academic interest in the operational research discipline for the last few decades. Several scientists have conducted surveys investigating its relationship with operational and / or business performance. The present paper aims to explore supply chain integration on a 360 degree radius, sugges...

Τα διαδικτυακά παιχνίδια αντιπροσωπεύουν ένα νεοσύστατο τμήμα της αγοράς διασκέδασης με αρκετές προοπτικές οικονομικής ανάπτυξης. Ο έντονος ψυχαγωγικός χαρακτήρας των διαδικτυακών παιχνιδιών προσφέρει αξία στους χρήστες τους και οδηγεί στην αύξηση της συμμετοχής τους. Παρόλα αυτά, οι περισσότερες έρευνες που έχουν πραγματοποιηθεί στο παρελθόν έχουν...

Η αυξανόμενη χρήση του διαδικτύου ως μέσου πραγματοποίησης ηλεκτρονικών συναλλαγών έχει αυξήσει το ενδιαφέρον για την κατανόηση των βασικών παραγόντων που επηρεάζουν τον όγκο των αγορών που πραγματοποιούνται από τους χρήστες του. Παρόλα αυτά, οι περισσότερες μελέτες που διερευνούν τη χρήση του διαδικτύου για ηλεκτρονικές αγορές επικεντρώνονται σε ο...

Στην παρούσα μελέτη γίνεται μια προσπάθεια επιβεβαίωσης και επέκτασης της υπάρχουσας θεωρίας που αφορά στη Στρατηγική Παραγωγής. Μέσα από τη σύνθεση προηγούμενων θεωρητικών και εμπειρικών δεδομένων δημιουργήθηκε ένα Εννοιολογικό Πλαίσιο που εξετάζει τις αιτιώδεις σχέσεις ανάμεσα στην εφοδιαστική αλυσίδα, τις ανταγωνιστικές ικανότητες του Τμήματος Π...

Τα διαδικτυακά παιχνίδια αντιπροσωπεύουν ένα νεοσύστατο τμήμα της αγοράς διασκέδασης με αρκετές προοπτικές οικονομικής ανάπτυξης. Ο έντονος ψυχαγωγικός χαρακτήρας των διαδικτυακών παιχνιδιών προσφέρει αξία στους χρήστες τους και οδηγεί στην αύξηση της συμμετοχής τους. Παρόλα αυτά, οι περισσότερες έρευνες που έχουν πραγματοποιηθεί στο παρελθόν έχουν...

Η διαχείριση της γνώσης (knowledge management) αποτελεί ένα σύγχρονο ερευνητικό πεδίο με μεγάλο ενδιαφέρον για τον επιχειρηματικό και τον ακαδημαϊκό κόσμο. Σήμερα, ο τρόπος με τον οποίο οι διάφοροι οικονομικοί οργανισμοί διαχειρίζονται την επιχειρησιακή γνώση καθορίζει το πλαίσιο της επιτυχίας ή της αποτυχίας τους. Παράλληλα η επιτυχής εφαρμογή των...

Η αγορά υπηρεσιών outsourcing έχει σημειώσει τα τελευταία χρόνια ραγδαία ανάπτυξη, μιας και η εμπειρία αποδεικνύει πως ολοένα και περισσότερες επιχειρήσεις αναγνωρίζουν τα οφέλη της συγκεκριμένης επιχειρηματικής στρατηγικής και την υιοθετούν. Η παρούσα έρευνα προχωράει στον σαφή προσδιορισμό της στρατηγικής του outsourcing, καθώς και στην ανάλυση τ...

The present paper attempts an approach on the immigration phenomenon in Greece and examines the size of the demand for health services by foreign citizens in the General Hospital of Kavala (G.H.K.), at the period from 2002 to 2006. On this context, an attempt to estimate the medical costs of the health services offered to foreign citizens is being...

Η διαχείριση της γνώσης (knowledge management) αποτελεί ένα σύγχρονο ερευνητικό πεδίο με μεγάλο ενδιαφέρον για τον επιχειρηματικό και τον ακαδημαϊκό κόσμο. Σήμερα, ο τρόπος με τον οποίο οι διάφοροι οικονομικοί οργανισμοί διαχειρίζονται την επιχειρησιακή γνώση καθορίζει το πλαίσιο της επιτυχίας ή της αποτυχίας τους. Παράλληλα η επιτυχής εφαρμογή των...

Η αγορά υπηρεσιών outsourcing έχει σημειώσει τα τελευταία χρόνια ραγδαία ανάπτυξη, μιας και η εμπειρία αποδεικνύει πως ολοένα και περισσότερες επιχειρήσεις αναγνωρίζουν τα οφέλη της συγκεκριμένης επιχειρηματικής στρατηγικής και την υιοθετούν. Η παρούσα έρευνα προχωράει στον σαφή προσδιορισμό της στρατηγικής του outsourcing, καθώς και στην ανάλυση τ...

The further enlargement of the European Union (EU) evolves around the controversial accession of Turkey. The possibility of a future accession is expected to have a significant influence on the economic relations between Turkey and other countries of the EU. For both Greece and Turkey, the possible accession of the second offers the basis for the i...

Οι έντονες διατροφικές κρίσεις των δέκα τελευταίων ετών έχουν αυξήσει σημαντικά την ανησυχία των Ελλήνων καταναλωτών σχετικά με την ασφάλεια και την ποιότητα του κρέατος. Παράλληλα, η μεταβολή του επιχειρησιακού, οικονομικού και κοινωνικού περιβάλλοντος τείνει να οδηγήσει ένα ολοένα και μεγαλύτερο τμήμα καταναλωτών μακριά από τις παραδοσιακές πηγές...

The further enlargement of the European Union (E.U.) evolves around the controversial accession of Turkey. The possibility of a future accession is expected to have a significant influence on the economic relations between Turkey and other countries of the E.U. For both Greece and Turkey, the possible accession of the second offers the ground for t...

Στην παρούσα μελέτη γίνεται μια προσπάθεια επιβεβαίωσης και επέκτασης της υπάρχουσας θεωρίας της «Στρατηγικής Παραγωγής». Μέσα από την σύνθεση προηγούμενων θεωρητικών και εμπειρικών στοιχείων, προχωρήσαμε στη δημιουργία ενός εννοιολογικού πλαισίου που εξετάζει τις αιτιώδεις σχέσεις ανάμεσα στην εφοδιαστική αλυσίδα, τις ανταγωνιστικές ικανότητες του...

Η χρήση του διαδικτύου ως μέσου πραγματοποίησης ηλεκτρονικών συναλλαγών έχει αυξήσει το ενδιαφέρον για την κατανόηση των βασικών παραγόντων που επηρεάζουν τον όγκο των αγορών που πραγματοποιούνται από τα διάφορα ηλεκτρονικά καταστήματα. Η εμπιστοσύνη των χρηστών του διαδικτύου προς αυτά τα καταστήματα αποτελεί, για πολλούς, ένα βασικό παράγοντα που...