Diane Ferry

University of Delaware | UDel UD · Department of Business Administration

Britt, Shen, Sinclair, Grossman, and Klieger (2016) discuss employee resilience trajectories, noting that only a few studies taking this approach have been conducted in the workplace. They recommend that with such an approach it is essential to assess baseline functioning, document adversity, and gather longitudinal data. They also point out the ne...

The current study used a time-lagged design to examine the effects of Metacognitive and Motivational Cultural Intelligence (CQ) prior to studying abroad on the experiential behavior of students during their study abroad trip and their future interest in work and study abroad opportunities. Using Hayes’ conditional process analysis, results indicate...

Business people in multinational environments must deal with a variety of situational barriers and cultural differences, such as time zones, languages, and common practice differences. Learning to accommodate these barriers and differences effectively often takes years of practice. Students who experience some of these barriers and become aware of...

A framework for using Group Support Systems (GSS) to aid learning about group problem-solving processes is presented. The authors describe a typical group problem-solving process and GSS. A framework for matching GSS tools to stages of the group problem-solving process is presented. The authors then detail how two simulations were developed for use...

Current research regarding media richness has concluded that richness is an emergent property of the media and its context. The notion that media richness is an emergent property of the environment implies that it should be measured through perceptions as a psychological reaction to the media and its context. Recent studies have suffered from the l...

The use of video conferencing systems (VCS) for meetings that transcend geographical dispersion in the workplace has increased significantlu in recent years. But, where do video conferencing systems fit in relation to traditional communication media used in the workplace? Research suggests that VCS is somewhere between the telephone and face-to-fac...

The research study described measures the media richness of one communication medium, electronic mail (E-mail), by comparing the extent of use of E-mail in the job to the levels of uncertainty and equivocality present in the job. The major findings of the study are (1) E-mail is moderately rich rather than low rich as would be predicted by the defi...

Computer viruses pose a real threat to businesses in terms of their potential for wreaking havoc with one of a company's most valuable resources, its information. The responses of firms to this threat have varied widely from doing almost nothing to greatly enhancing their computer security measures. Most people view the probability of a computer vi...

An evaluation is given of the successes and failures of computer supported cooperative work tools in terms of a behavioral theory which suggests that information processing occurs during group work to: reduce uncertainty and resolve equivocality. Matching the situation with the appropriate tool is important to implementation success. If uncertainty...