Devika Nadarajah

Putra Business School · Quality and Business Processes

Purpose Underpinned by Social Cognitive Theory (SCT), this study aimed to examine the mediating role of employees' adaptability in the relationship between the five managerial climate factors (i.e., trust, supportiveness, openness, clarity of goals and participative) and change readiness in public sector organisations. Design/methodology/approach...

Purpose This study aimed to investigate the mechanisms through which organisational justice influences counterproductive work behaviour (CWB). This relationship was explained using a moderated mediation model where organisational embeddedness is a mediator between organisational justice and CWB, while psychological ownership (for the organisation)...

The study argues that the role of export promotion programs (EPPs) is indirectly exhibited by enhancing the influence of managerial and organizational resources on the internationalization of SMEs. This study proposes that the dimensions of international entrepreneurial orientation (innovativeness, pro-activeness and risk-taking) will show varied s...

The study argues that the role of export promotion programs (EPPs) is indirectly exhibited by enhancing the influence of managerial and organizational resources on the internationalization of SMEs. This study proposes that the dimensions of international entrepreneurial orientation (innovativeness, pro-activeness and risk-taking) will show varied s...

There is no denying the fact that operations of manufacturing organisations have had adverse impact on the global environment and Ghana is no exception. Factors such as climate change, depletion of natural resources, environmental pollution and increase in carbon footprint as well as violation of human rights which have characterized the activities...

This paper provides an empirical evidence based on conservation of resources theory that how organisational justice (OJ) forms the public employee’s embeddedness in community and how community embeddedness (CE) leads to counterproductive work behaviour (CWB). Evidence is based on 279 responses gathered from public sector employees in Malaysia. Stru...

Purpose - Surviving in the face of growing globalization, competition and rapid changes in consumer expectations would mean that, firms have to adopt modern business strategies that are flexible and capable of sustaining performance improvements among firms. The aim of this paper is to establish the effect of lean supply chain management (LSCM) app...

In the Sustainable Development Goals Summit in September 2019, world leaders addressed current and future sustainability challenges faced by the world, including poverty, inequality, climate change, environmental degradation, peace, and justice. However, the Covid-19 pandemic has shocked and dampened global sustainable development efforts. Malaysia...

Purpose: In the absence of positive environmental strategies, manufacturing activities have depleted natural resources, generated significant waste, and overutilized energy. However, the implementation of sustainable management systems in Malaysia is still in its infancy. From the research perspective, previous studies on sustainability have found...

The purpose of this research was to identify and validate the antecedents and outcomes of the Knowledge Management Process (KMP) in the context of Malaysian SMEs. The antecedents (knowledge management (KM) enablers) in this study were internal collaboration, trust, small and medium enterprise (SME) network, transformational leadership, and informat...

Abusive supervision is a phenomenon that attaches many drawbacks to itself. Supervisory abuse may take many forms, such as mocking or making fun of subordinates, verbally abusing or yelling at subordinates, taking undue credit and withholding benefits. Consequently, organisations pay a heavy price for such abusive behaviour, including but not limit...

This conceptual paper aims to explore the link between leadership styles and SMEs’ knowledge management strategy. While previous studies have explored different leadership styles’ impacts on knowledge management strategy, they have not illuminated ‘why’ a specific style is more effective. Therefore, this paper fills the gap in the literature by ans...

This paper discusses the relationship between quality of work-life and job satisfaction among employees at the fitness centre in Klang Valley. Questionnaire data were collected from a crosssectional survey administered to 194 employees working at a fitness centre in Klang Valley. The key finding of this study shows that a significant positive relat...

Business Process Management or BPM is the blueprint of how work is performed in any organisation to deliver customer requirements. Sustainable Competitive Advantage or SCA pushes organisations to adopt flexibility and dynamism into their systems, processes and culture. A study was carried out to determine the influence of BPM on SCA, and to identif...

Previous studies in Malaysia concerning Industry 4.0 focused mainly on cloud manufacturing, advanced robotics and intelligent manufacturing. Field studies conducted were focusing predominantly on the beverage and electrical equipment industry. Industry 4.0 is considered as a new industrial revolution. In contrast to the previous publications, the p...

This study aimed to investigate intention to stay among officers in the City Traffic Police Lahore in relation to their perceptions of organisational justice and career growth. Using a quantitative research approach, a sample of 224 traffic wardens working in 30 sectors in the city of Lahore were selected through stratified random sampling. Data we...

In this paper, we examine how servant leadership may enlighten our understanding of leadership behavior that affect follower outcomes. Servant leadership style as penned by Robert Greenleaf that servant leaders guide followers to adopt the behavior of their leaders by putting others needs above their own. From emerging research on servant leadershi...

This paper presents the conceptual framework of intention to stay among City Traffic Police, Lahore. The high turnover rate among city traffic police officers in Lahore has drawn the attention of the Government as well as academicians. It is believed that city traffic police in Lahore may feel there is limited prospects of career growth and may hav...

Knowledge management is the process of identifying, creating, assimilating and applying corporate knowledge to take advantage of new opportunities and enhance organizational performance. It involves both internal and external organizational capabilities. This study fo-cuses on information capability, knowledge acquisition and relationship quality a...

This paper presents the conceptual framework of intention to stay among City Traffic Police, Lahore. The high turnover rate among city traffic police officers in Lahore has drawn the attention of the Government as well as academicians. It is believed that city traffic police in Lahore may feel there is limited prospects of career growth and may hav...

In the early of 21st century, mobile payment became a hot topic after the burst of the internet, however its services are considered in their infancy stage and still quite new to the consumers in Malaysia. Therefore, there is a need to investigate the factors affecting consumers’ intention especially among the millennials to use mobile payment serv...

Purpose Past research examining Business Process Management (BPM) mainly focussed on either process alignment, business process orientation (BPO) or process improvement initiative (PII) constructs. However, based on the definition of BPM by Zairi (1997) and Lee and Dale (1998), BPM comprises all the elements of process alignment, BPO and PII. Hence...

Purpose – In today's height of competition, business process management (BPM) is regarded as best practice management principle that can assist companies in sustaining competitive advantage. The purpose of this paper is to strengthen theory building of BPM in fostering sustainable competitive advantage based on dynamic capability theory. Design/me...