Desiree Joy Cranfield

• PhD MSc BSc Hon BSc PGCert SFHEA
• Senior Lecturer/Deputy PG Programme Director at Swansea University

The research paper studies the effect of innovation and technology on the in-ternationalization of Saudi Arabian Small and Medium Enterprises. This studyemployed various conventional theorists of internationalization and attempteda comparative analysis of ongoing innovation, technology and its implementa-tion in Small and Medium Enterprises (SMEs)....

Conversational Artificial Intelligence has disrupted higher education by fundamentally altering its landscape. Fuelled by natural language processing and machine learning this technology has gained widespread adoption particularly since the release of ChatGPT in November 2022. As universities embrace digital transformation, assessment practices mus...

The aim of this study is to investigate the effects of disruptive technologies such as social media, big data, and artificial intelligence (AI) on the business models in Saudi Arabia. Thus, the study is set with the view of assessing the probable impacts of disruptive technologies and exploitation of competitive advantage by organizations. Disrupti...

Reflecting on the impact of COVID-19 on teaching and learning, this study investigates the possible shifts from short-term reactive educational delivery approaches to a more strategic, innovative, and sustainable approach to teaching and learning. This study aimed to understand the evolution of perceptions and experiences of academics during, and a...

Knowledge, both tacit and explicit, has become a valuable commodity for any organisation's survival and competitive advantage within the age of the fourth industrial revolution. The organisational culture within HEIs, however, can be quite hierarchical, highly individualistic, and self-directed, with the focus for advancement being the main driver...

The COVID-19 pandemic and the subsequent emergency measures had a fundamental and disruptive impact on societies and, in particular, on the educational sector. The transition of the modality of educational delivery from face-to-face to online occurred within days; this research study considered the concepts of digital trust and digital access, usin...

In 2020, a global pandemic led to lockdowns, and subsequent social and business restrictions. These required overnight implementation of emergency measures to permit continued functioning of vital industries. Digital technologies and platforms made this switch feasible, but it also introduced several cyber related vulnerabilities, which students mi...

The pandemic and subsequent ‘lockdowns’ dramatically changed the educational landscape of higher education institutions. Before-COVID-19, traditional universities had choices in pedagogical practice, which included a variety of teaching delivery modes. Overnight, a single mode of delivery became the only option for traditional higher education inst...

This research study focuses on innovation and the Human, Structural, and Relational components of Intellectual Capital, using Santos‑Rodrigues et al. (2011) research proposal as a framework. It aims to investigate the influence of Intellectua l Capital on a public Healthcare organisations capability for innovation. Sixty five of the sixty eight qu...

Santos-Rodrigues, H.; Lousinha, L., Cranfield, D. (2013) Product Innovation Building, the Relevance of Human Capital: a Case Study. Paper apresentado na 5th European Conference on Intellectual Capital (11th and 12th April 2013), Bilbao, Spain. E-Book ISBN: 978-1-909507-15-9; E-Book ISSN: 2049-0941; Book version ISBN: 978-1-909507-13-5; Book Version...

Santos-Rodrigues, H.; Faria, J.; Morais, C.; Cranfield, D. (2013) The Intellectual Capital and the Innovativeness: a Hospital Case Study. Paper apresentado na 5th European Conference on Intellectual Capital (11th and 12th April 2013), Bilbao, Spain. E-Book ISBN: 978-1-909507-15-9; E-Book ISSN: 2049-0941; Book version ISBN: 978-1-909507-13-5; Book V...

Knowledge has become the primary ingredient of a company's performance and its competitive advantage. Knowledge assets therefore, and the potential of what it represents, has become an increasing concern for companies, and as a consequence, the concept of Intellectual Capital arises. If a company aims to succeed at developing its competitive advant...

Higher Education Institutions (HEIs) in general, and universities in the UK in particular, are complex organisations, each characterised by a distinctive ethos, particular history, mission, size, and shape, being highly autonomous, yet bound together by the identical challenges of massification, the emergence of greater accountability imposed by th...

This paper presents the initial findings of a case study conducted at seven Higher Education Institutions within the United Kingdom. The Case Study utilizes Stankosky's Knowledge Management (KM) pillars to enterprise learning - leadership, organization, technology and learning - as a lens to investigate and understand Knowledge Management practices...