Denis Dennehy

Denis Dennehy
Swansea University | SWAN · School of Management

PhD (Business Information Systems)

About

75
Publications
55,486
Reads
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897
Citations
Citations since 2016
62 Research Items
876 Citations
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Introduction
My research focuses on the mediating role of technologies and its implications for people, organisations, and society. This research has been published in leadings journals including, International Journal of Operations & Production Management, European Journal of Operational Research, Information Systems Frontiers, Information & Management, Government Information Quarterly, & IEEE.
Additional affiliations
June 2015 - December 2021
National University of Ireland, Galway
Position
  • Professor (Assistant)
September 2008 - March 2015
University College Cork
Position
  • Research Assistant

Publications

Publications (75)
Article
Full-text available
Artificial Intelligence (AI) has been claimed to offer transformational power across industries and sectors. To date, research has largely focused on the technical characteristics of AI and its influence on organisational capabilities. Despite the hype surrounding AI, there is a scarcity of rigorous research that examines the organisational and beh...
Article
Full-text available
Purpose The purpose of this paper is to understand the nomological network of associations between collective mindfulness and big data analytics in fostering resilient humanitarian relief supply chains. Design/methodology/approach The authors conceptualize a research model grounded in literature and test the hypotheses using survey data collected...
Article
Full-text available
Artificial Intelligence (AI) has been suggested to have transformative potential for public sector organizations through enabling increased productivity and novel ways to deliver public services. In order to materialize the transformative potential of AI, public sector organizations need to successfully assimilate AI in their operational activities...
Research Proposal
Full-text available
SI Cfp - Inclusive and Sustainable Social Development and Environmental Sustainability (Communications of the Association for Information Systems) Submission deadline: October 31, 2022
Article
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The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the...
Article
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The popularity and use of cloud computing has largely been driven by the reported benefits on firm performance. Despite this technology providing a paradigm shift in information technology (IT) services, the process through which the adoption of cloud computing effects organizational performance in the context of developing countries is still uncle...
Article
Full-text available
Artificial Intelligence (AI) and Big Data Analytics (BDA) have the potential to significantly improve resilience of supply chains and more effective management of supply chain resources. Despite such potential benefits and the increase in popularity of AI and BDA in the context of supply chains, research to date is dispersed into research streams t...
Conference Paper
Full-text available
Over the past two years, scholars have increasingly paid attention to firms’ capability to adapt to their increasingly turbulent business ecosystem environments. This study embraces the dynamic capabilities theory, uses ideas from the accelerated corporate transformation, and posits that adaptive transformation capability, driven by ambidextrous ar...
Article
Artificial Intelligence and Analytics (AI&A) are used in various application areas ranging from online entertainment to healthcare. The goal of this Special Issue is to focus on how AI&A are used in practice to assist organisations to create economic value, support decision making, transforming them, and enhance employees’ skills such as communicat...
Chapter
Over the past two years, scholars have increasingly paid attention to firms’ capability to adapt to their increasingly turbulent business ecosystem environments. This study embraces the dynamic capabilities theory, uses ideas from the accelerated corporate transformation, and posits that adaptive transformation capability, driven by ambidextrous ar...
Article
Purpose This paper aims to identify, prioritise and explore the relationships between the various barriers that are hindering the machine learning (ML) adaptation for analysing accident data information in the Indian petroleum industry. Design/methodology/approach The preferred reporting items for systematic reviews and meta-analysis (PRISMA) is i...
Article
Purpose The purpose of this paper is to identify, classify and analyse temporality in information systems development (ISD) literature. Design/methodology/approach The authors address the temporality and ISD research gap by using a framework – which classifies time into three categories: conceptions of time, mapping activities to time and actors r...
Article
Full-text available
Anecdotal evidence suggests that artificial intelligence (AI) technologies are highly effective in digital marketing and rapidly growing in popularity in the context of business-to-business (B2B) marketing. Yet empirical research on AI-powered B2B marketing, and particularly on the socio-technical aspects of its use, is sparse. This study uses Acti...
Conference Paper
Full-text available
This paper examines the challenges related to integrating machine learning (ML) development with software development lifecycle (SDLC) models. Data-intensive development and use of ML are gaining popularity in information systems development (ISD). To date, there is little empirical research that explores the challenges that ISD practitioners encou...
Article
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Inclusion in Information Systems (IS) has received significant attention in recent years, but inclusion in IS curriculum design and delivery is comparatively underdeveloped. Understanding and working with diversity in IS student groups has implications for how we prepare students for a diverse workplace and the design and development of IS systems....
Article
Full-text available
Purpose The study aims to map the links between Industry 4.0 (I-4.0) technologies and circular economy (CE) for sustainable operations and their role to achieving the selected number of sustainable development goals (SDGs). Design/methodology/approach The study adopts a systematic literature review method to identify 76 primary studies that were p...
Article
Full-text available
Flow development tools and metrics are the latest in a long line of approaches designed to control and improve software development productivity and the overall quality of software produced. While there are many claims regarding the value of flow to control development activity, there is a lack of rigorous research on this topic. In this study, we...
Article
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Social media has played a pivotal role in polarising views on topics including politics, climate change, and more recently, the Covid-19 pandemic. Social media induced polarisation (SMIP) poses serious challenges to societies as it could enable ‘digital wildfires’ that would wreak havoc worldwide. While the effects of polarisation of online social...
Article
Full-text available
Advances in Artificial Intelligence (AI) are giving rise to a multitude of AI-embedded technologies that are increasingly impacting all aspects of modern society. Yet, there is a paucity of rigorous research that advances understanding of when, and which type of, individuals are more likely to question AI-based recommendations due to perceived raci...
Book
This volume constitutes the proceedings of the 20th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2021, held in Galway, Ireland, in September 2021.* The total of 57 full and 8 short papers presented in these volumes were carefully reviewed and selected from 141 submissions. The papers are organized in the following topical s...
Conference Paper
Artificial Intelligence (AI) has received significant attention in recent years, with claims of unlimited potential across sectors and industries. Despite the media hype about AI, there is limited understanding of how governments can utilize AI for the delivery of value to citizens and what are the barriers and trade-offs that need to be addressed...
Chapter
The goal of this experience report is to study and advance our understanding on visit and shopper segmentation in retail. Current segmentation studies mainly use customers as unit of analysis to identify shopper segments and mine patterns in their behaviors. Another stream of studies utilizes shopper baskets or visits to perform basket/visit segmen...
Chapter
Artificial Intelligence (AI) has been claimed to provide transformational powers in developing efficient and sustainable supply chains. Despite this, the supply chain industry is grappling with a number of challenges related to the implementation of AI. Additionally, AI and supply chain research to date has largely focused on the technical elements...
Chapter
In an older version of this paper, only one of Devinder Thapa’s two affiliations was listed. This has been corrected.
Article
Full-text available
Understanding student sentiment plays a vital role in understanding the changes that could or should be made in curriculum design at university. Learning Analytics (LA) has shown potential for improving student learning experiences and supporting teacher inquiry. Yet, there is limited research that reports on the adoption and actual use of LA to su...
Conference Paper
Fake news has been associated with major global events such as Covid-19 and the political polarisation of the US presidential election in 2016. This paper investigates how fake news has affected society and advance understanding of the nature of its impact in the future of democratic societies. Taken from large datasets consisting of over 23,000 fa...
Article
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AI has received increased attention from the information systems (IS) research community in recent years. There is, however, a growing concern that research on AI could experience a lack of cumulative building of knowledge, which has overshadowed IS research previously. This study addresses this concern, by conducting a systematic literature review...
Article
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One realm of AI, recommender systems have attracted significant research attention due to concerns about its devastating effects to society’s most vulnerable and marginalised communities. Both media press and academic literature provide compelling evidence that AI-based recommendations help to perpetuate and exacerbate racial and gender biases. Yet...
Article
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This paper explores the temporal complexity of remote working within information systems development (ISD). Traditional remote working literature is ill-equipped to deal with the COVID-19 context. An interpretive research approach is used to generate a qualitative data set, based upon the results of field interviews with key ISD professionals. The...
Conference Paper
Full-text available
Understanding students’ sentiment is valuable to understanding the changes that could or should be made in curriculum design at third level. Learning analytics has shown potential for improving student learning experiences and supporting teacher inquiry. Yet, there is limited research that reports on the adoption and actual use of learning analytic...
Article
Creating high quality software requirements is critically important in the complex, and dynamic and often pressurized context of contemporary software development. Poor quality may lead to misinterpretation of requirements which can lead to poor quality software, missing release cycles, high defect rates, project overruns, and project failure. This...
Article
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Sustaining open source (OS) communities is fundamental to the long-term success of any open source software (OSS) project. An OSS project consists of a community of software developers who are part of a larger business ecosystem involving hardware and software companies. Peer review of software code, known as patch review comments, is an important...
Chapter
While organizations are seeking new approaches to improving system development, methods are often designed and tailored in a less than rigorous manner. There is a tendency to blindly adopt the latest fad in methodology and to measure success in terms of adherence to these methods without understanding why they are better or how they create value. P...
Conference Paper
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Data analytics has become an important part of companies in industry, leading to an increase in the demand for analytics experts. Data analytics is also a central aspect of trends such as “Big Data”, “Data Science”, “Artificial Intelligence”. As such, for potential analytics professionals to have relevant job skills, educational institutions need t...
Conference Paper
Full-text available
Open Source Software (OSS) mailing lists have become popular targets for mining sentiment and emotions, as they provide a centralized communication hub between the distributed OSS community. Sentiment and emotions within communities can provide insights into how a community responds to certain events, who are the key members and how their behaviour...
Conference Paper
Open source software has become increasingly popular with companies looking to create business value through collaboration with distributed communities of organizations and software developers who rely on mailing lists to review code and share their feedback. This preliminary study reports on the sentiment analysis of the Data Plane Development Kit...
Chapter
Full-text available
Interactions in open source communities are often informal, and enacted through online discussion forums. While discussion and associated sentiment is critical to sustaining open source communities, they have not been studied to date. To address this gap in knowledge, this study uses sentiment analytics to illuminate the frequency of 2,364 discursi...
Article
Full-text available
Purpose The purpose of this paper is to examine contradictions (specifically tertiary and quaternary contradictions) that can disrupt the flow of work in contemporary systems development methods. Design/methodology/approach This study uses Activity theory (AT) as a theoretical lens to: examine ISD flow as an interrelated activity system; and ident...
Article
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The minimum viable product (MVP) is a fundamental concept of the Lean Start-up approach as it enables a company to quickly start the learning process by integrating feedback from early adopters. Although the MVP concept has evolved over the years, its application is most often reported in a start-up context, even though established companies strugg...
Article
While the topic of analytics is rapidly growing in popularity across various domains, there is still a relatively low amount of empirical work in the field of operations research. While studies of various technical and business aspects of analytics are emerging in OR, little has been done to address how the OR community can leverage business analyt...
Article
Full-text available
Flow and its associated tools and metrics are increasingly being reported as an approach used to achieve continuous deployment of software and delivery of value in software development projects. Yet, the extant literature on flow tools to date is rather limited. Also, what does exist tends to largely focus on the generic version of flow, rather tha...
Article
Time is central to the purported business value of analytics. Yet, research has adopted a simplistic, ‘clock’ interpretation of time, ignoring its complex and socially embedded nature. There is also an overemphasis on analytics software and not on the people using them. Although analytics may be ‘fast’ to realise business value, it must cater to te...
Conference Paper
Full-text available
While time is central to the way we work and live our lives, it is often viewed overly simply or overlooked completely. Time is highly complex, polymorphous, socially constructed and context dependent. Time is also experienced differently across cultures, sub-cultures, organisations, teams and individuals. Many researchers have attempted to classif...
Article
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Following a well-established track record of success in other domains such as manufacturing, Kanban is increasingly used to achieve continuous development and delivery of value in the software industry. However, while research on Kanban in software is growing, these articles are largely descriptive, and there is limited rigorous research on its app...
Conference Paper
Full-text available
Anecdotal evidence suggests that use and effectiveness of flow tools and analytics is rapidly increasing across the software community. The differentiating feature of flow methods is their speed, epitomised by terms such as lead-time, cycle time, and cost of delay. Yet, existing research tends to largely focuses on the textbook version of flow, rat...
Conference Paper
Full-text available
Anecdotal evidence suggests flow techniques in information systems development (ISD) are highly effective and rapidly growing in popularity. Despite this, empirical research on ISD flow and particularly on the negative aspects of these methods is sparse. This research applies Activity Theory (AT) to examine the early adoption of flow techniques in...
Article
Full-text available
Software startup companies develop innovative, software-intensive products within limited time frames and with few resources, searching for sustainable and scalable business models. Software startups are quite distinct from traditional mature software companies, but also from micro-, small-, and medium-sized enterprises, introducing new challenges...
Article
Managing flow is fundamental to continuous development, particularly in knowledge intensive work activities such as software development. However, while numerous articles describe flow tools and practice there is little research on their application in context. This is a significant limitation given that software development is a highly complex and...
Chapter
Full-text available
Advances in mobile technology and the shift from product-based economies to service-based economies are forcing companies to create new value propositions which inevitably impact the design of their business model. In response, companies are seeking new approaches to adapt to this ever changing complex environment. Design thinking is increasingly b...
Chapter
Advances in mobile technology and the shift from product-based economies to service-based economies are forcing companies to create new value propositions which inevitably impact the design of their business model. In response, companies are seeking new approaches to adapt to this ever changing complex environment. Design thinking is increasingly b...
Article
Over the past decade, the mobile payment (m-payment) phenomenon has been approached by researchers from diverse backgrounds, each providing a new perspective to this complex topic. Yet, the search for a universal m-payment solution remains elusive. The authors have adopted a design science research approach as it is a problem solving research parad...
Article
Full-text available
Mobile payments (m-payments) are increasingly being adopted by organisations as a new way of doing business in the 21 st century. During the last few years, the use of m-payments as a new payment channel has resulted in an increase in the volume of literature dedicated to the topic. For this reason, this paper presents the findings of a review of l...
Article
Full-text available
International development policies inevitably encounter a conflict in their implementation, representing the gap between universal goals and grass-roots practice. The aim of this study was to explore and understand the significance of this gap, and to apply knowledge management principles as a lens to suggest bridging solutions. The research focuse...
Chapter
The pervasive use of mobile technologies has challenged how organisations can achieve competitive advantage when designing innovative business models which can deliver a compelling value proposition to the end consumer. It is widely accepted that business model innovation plays an essential role to achieve competitive advantage. The potential benef...
Article
Over the past decade, the mobile payment (m-payment) phenomenon has been approached by researchers from diverse backgrounds, each providing a new perspective to this complex topic. Yet, the search for a universal m-payment solution remains elusive. The authors have adopted a design science research approach as it is a problem solving research parad...
Conference Paper
Full-text available
As the delivery of an m-payment solution requires the collaboration of multiple stakeholders, each bringing their own expertise, motivations and expectations, partnership management has emerged as an influencing factor in determining the successful delivery of an m-payment solution. The purpose of this research is to represent the activities and d...
Conference Paper
Full-text available
The provision of mobile phoned based payments (m-payments) services to the general public requires the cooperation of a number of specific stakeholders, each contributing part of the overall solution, but also each with their different motives, resources and capabilities to deliver compelling value propositions to consumers. The need to combine the...
Article
Full-text available
This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralise...
Conference Paper
Full-text available
Payment systems are on the cusp of being revolutionised by the advent of ubiquitous computing. The smartphone is capable of bridging the gap between traditional and new payment instruments, supporting on demand purchase and payment processes in a manner heretofore not conceivable. The transition to mobile phone driven payment processes has been slo...

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