David Valle-Cruz

Autonomous University of the State of Mexico

This volume discusses the latest scientific results and technological innovations related to emerging technologies that support electronic governance. It serves as a forum for academics, scholars, and practitioners from academia and industry to share and exchange recent developments in the domain of e-government and e-governance of digital organiza...

Purpose This study aims to examine the perception of public works experts on the application of artificial intelligence (AI) as a tool to potentially increase the rationality and transparency of public works. Design/methodology/approach This paper is based on an exploratory quantitative design. It uses an original survey on the use of AI in public...

The year 2024 stands out as a pivotal year marked by significant political transformations across the globe. Some countries, such as Mexico and the United States, could be deeply affected by political polarization and echo chambers. This study employed sentiment analysis and machine learning techniques to investigate political polarization on Twitt...

Cette recherche propose un cadre pour analyser les impacts négatifs de l’intelligence artificielle (IA) au sein de l’administration en classant 14 aspects appartenant à sa face cachée en cinq catégories sociotechniques. Le cadre est basé sur une analyse systématique de la littérature et met en évidence le fait que la face cachée est principalement...

Tecnología 62 Resumen: ¿Por qué son tan importantes los datos? En la era de la cuarta revolución industrial y con la aparición de tecnologías emer-gentes como la inteligencia artificial, los datos tienen el potencial de brindar ventajas competitivas y de automatización a sus usuarios en diversas aplicaciones. Lo anterior permite descubrir patrones...

Artificial intelligence is growing exponentially, revolutionizing society, and approaching a virtual point called the “Singularity.” This chapter explores the complex relationship between artificial intelligence, human rights, and their impact on social behavior and ethos. By proposing a framework and analyzing international cases, the authors prov...

Call for papers 2024 EGETC

This study contributes to the literature on AI-based stock market forecasting by highlighting the potential of AI-based stock market forecasting in identifying investment opportunities in uncertain times. Globalization and internet access have facilitated portfolio diversification across regions and this paper examines the application of artificial...

Artificial intelligence (AI) has become an integral component in organizational processes, generating several business models that have revolutionized the way companies operate. These advancements have the potential to enable organizations to respond with more agility, achieve greater productivity, and provide superior stakeholders experiences. To...

Lexicons are a fundamental resource for sentiment analysis, offensive language identification, trend detection, and document classification. Lexicons have the advantage of being easy to use, but most of the existing lexicons have been created manually. Recently, researchers have been interested in extending the use of lexicons to different fields....

Palabras clave: threading, python, sincronización de hilos, portapapeles mejorado Resumen Este artículo presenta un análisis del «threading» en Python, abor-dando su implementación, optimización y aplicaciones prácticas en el desarrollo de software moderno. Partiendo de los fundamentos de la programación concurrente, se examina el modelo de concurr...

Public works generally have very low productivity, from the conception of the project. An example is the Billinghurst Bridge, also called the Continental Bridge, in Madre de Dios, which connects Peru with Brazil. It took more than half a century to materialize, from the conception of the project to its start-up [1]. In this regard, artificial intel...

This research proposes a framework for the negative impacts of artificial intelligence (AI) in government by classifying 14 topics of its dark side into five socio technical categories. The framework is based on a systematic literature review and highlights that the dark side is predominantly driven by political, legal, and institutional aspects, b...

Governments worldwide are beginning to implement AI-based services to exploit data and seek solutions that provide value to citizens and assist in decision-making. AI-driven transformation and smart data management can replace the workforce or enhance it. This paper focuses on exploring AI-driven transformation and smart data management in the publ...

Resumen: El desarrollo de la inteligencia artificial (ia) ha tenido grandes aplicaciones en la automatización de pro-cesos, pero uno de los más polémicos es el ChatGPT, capaz de generar textos a la par que un ser humano, además de que es muy fácil de utilizar. Sin embargo, esta herramienta puede verse de dos formas, la primera es que nos facilita l...

Lexicons are a lexical resource that has been used successfully in sentiment analysis and other areas of natural language processing. Although there are several unweighted lexicons and weighted lexicons, they all achieve poor performance in many applications. This is because they are created in general contexts, and adding more terms to an existing...

La entrega de servicios es fundamental para brindar valor a los ciudadanos. A lo largo y ancho del mundo han aumentado la cantidad de servicios digitales que se ofrecen, así como la cantidad de personas que los utilizan. La interacción con los ciudadanos representa una estrategia importante para garantizar la calidad de los servicios y la confianza...

The metaverse is not just about gaming. It encompasses a wide range of activities, including socializing, education, entertainment, and commerce. It represents an exciting opportunity for companies, as well as consumers, to interact and engage in new ways. It is important to understand the implications of this emerging trend on consumer behavior. T...

El presente articulo plasma los resultados de una investigación basada en la implementación de técnicas de aprendizaje profundo para la detección de emociones en textos, tomando como referencia la recolección de datos de la red social Twitter considerando que, según diversos estudios, es una fuente de información donde muchas personas expresan sus...

Public resources are always limited and must be sufficient to meet a country’s needs in the short term. The budget process is reflected in the structure of the Revenue Law Initiative based on the question: of how much money must be raised, and in the federal spending bill: how will these resources be distributed? Regarding these seminal ideas, this...

Public budgeting is a complex process that depends on multiple factors, including the consideration of scarce resources and the quality of available information. Artificial intelligence (AI) has the potential to discover models that help explain complex social phenomena, such as the budget planning. However, currently there is little work exploring...

El Programa Jóvenes Construyendo el Futuro surge como una política para combatir el desempleo, subempleo y los bajos salarios en la población joven. El programa pretende capacitar y vincular a los jóvenes con el sector productivo, con la finalidad de que encuentren empleos estables y mejor remunerados. Algunos de los efectos potenciales de esta pol...

Affective polarization is a phenomenon that has invaded the political arena empowered by social networks. In this chapter, the authors analyze the Capitol riot posts on Twitter. To achieve this, the authors use affective computing introducing the multi-emotional charge combined with statistical analysis based on the t-student test and Welch's t-tes...

La inteligencia artificial (IA) ha comenzado a adentrarse en diferentes ámbitos y sectores. Actualmente, existen aplicaciones de IA en nuestros teléfonos, las plataformas de streaming y para el servicio al cliente, lo que representa una actividad estratégica fundamental en las organizaciones. En este documento se presenta el estado del arte de los...

This work is twofold. First, it presents the state of the art of deep learning applied emotion analysis and sentiment analysis, highlighting the convolutional neural networks behavior over other techniques. Second, it presents experimentation on a convolutional neural network performance in the emotion analysis for the Mexican context, considering...

Este estudio se centra en identificar los factores que influyen en la percepción de la calidad del consumidor en restaurantes de servicio a mesa en el pueblo mágico Real del Monte, Hidalgo, México. La metodología se basa en dos perspectivas, en primer lugar, en el análisis de los factores más importantes de los resultados de una encuesta de 22 ítem...

Las tecnologías emergentes tienen el potencial de transformar la administración pública de una forma inimaginada. En este sentido, este documento se enfoca en analizar a las tecnologías emergentes en gobiernos locales usando la metodología PRISMA. Las preguntas que guían la investigación son: ¿cuáles son las tecnologías emergentes utilizadas por lo...

The COVID-19 pandemic led to changes in consumer behavior, where social commerce played a relevant role. Through the theory of protection motivation as a theoretical basis, this chaptersps purpose is the analysis of consumer sentiment in the evolution of panic buying for which the authors identified the trend themes and some important influencers d...

This paper aims to examine the competences of transformational leadership to face the COVID-19 contingency by the teachers of a higher education institution in Mexico. The approach of the study is qualitative, and transversal based on a case study in which semi-structured in-depth interviews were applied to teachers and the institution’s leader. Th...

One of the pillars of connected government is citizen centricity: an approach in which citizen participation is essential. In Mexico, social networks are currently one of the most important means by which citizens express their needs and provide opinions to the government. The goal of this chapter is to contribute to citizen centricity by adapting...

This paper is twofold. First, the authors analysed the state of the art on the explainable artificial intelligence (XAI) applied to affective computing, emotion analysis, and sentiment analysis. Second, based on Kaptein's approach and using the personality, emotion, and mood model proposed by Egges, the authors tested an Emotion-aware XAI framework...

Artificial intelligence (AI) opens many fronts in the public sector. Two main issues that have emerged are AI governance and the potential use of AI in the public policy cycle. AI techniques can improve the quality and efficiency of government decision-making by altering the perspective of public administration. This chapter aims to analyze public...

This handbook is currently in development, with individual articles publishing online in advance of print publication. At this time, we cannot add information about unpublished articles in this handbook, however the table of contents will continue to grow as additional articles pass through the review process and are added to the site. Please note...

During the COVID-19 pandemic, online education represented a serious alternative to continuing working life in higher education institutions (HEIs). Teachers around the world embraced a new role, adopting and using a wide range of technological and virtual tools to continue performing their activities and with the aim to interact with students and...

Investors are constantly aware of the behaviour of stock markets. This affects their emotions and motivates them to buy or sell shares. Financial sentiment analysis allows us to understand the effect of social media reactions and emotions on the stock market and vice versa. In this research, we analyse Twitter data and important worldwide financial...

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and...

Artificial intelligence has become an important tool for governments around the world. However, it is not clear to what extent artificial intelligence can improve decision-making, and some policy domains have not been the focus of most recent studies, including the public budget process. More specifically, budget allocation is one of the areas in w...

Government communications typically use social media for federal agencies, national policies, and emergency cases. However, it is crucial to understand the use of these platforms within local government agencies. This investigation fills this gap and includes social media data during three months of the COVID-19 pandemic and compares it with previo...

El objetivo del presente artículo fue analizar la perspectiva actual de las pymes ante la crisis de la COVID-19, así como analizar la asociación e incidencia de la resiliencia organizacional en su desempeño durante este periodo crítico. Para probar las hipótesis, se realizó un estudio transversal con una muestra de 112 responsables de pymes en dos...

One of the pillars of connected government is citizen centricity: an approach in which citizen participation is essential. In Mexico, social networks are currently one of the most important means by which citizens express their needs and provide opinions to the government. The goal of this chapter is to contribute to citizen centricity by adapting...

This article presents a study about artificial intelligence (AI) policy based on the perceptions, expectations, and challenges/opportunities given by chief information officers (CIOs). In general, publications about AI in the public sector relies on experiences, cases, ideas, and results from the private sector. Our study stands out from the need o...

Artificial intelligence (AI) has become the focus of interest for governments throughout the world. The aim of this paper is to assess the public-policy cycle in the age of AI, regarding the actual and expected changes that this emerging technology will bring during the different moments of the policy-making process. The cornerstone of this investi...

Backgroud:Investors are always playing with the fears and desires of buyers and sellers. Stock exchange markets are not the exception. Financial sentiment analysis allows us to understand the effect of reactions and emotions on social media in the stock market. In this research, we analyze Twitter data and financial indices to answer the question:...

Junto a la epidemia de COVID-19 surgió la infodemia: sobreabundancia de información, la mayoría errónea o falsa que se transforma en viral a través de las redes sociales. Al igual que la enfermedad, es altamente contagiosa y por ello es necesario hacer una gran campaña de prevención y combate. La propuesta para ello es difundir y confiar en la cien...

Public budgeting is at the core of any government, since decisions about how to use resources affect all areas of public policy and government programs. With emerging technologies like artificial intelligence, new opportunities may exist to improve the public budgeting process. Although recent research has focused on many topics related to public b...

A recent trend in political campaign studies is the use of sentiment analysis to understand users’ decisions. The scandal of Facebook and Cambridge Analytics is an example of efforts to use social media platforms to impact citizens’ will. This research aims to answer the question: Did the Facebook reactions of users in Mexico reflect the outcomes o...

Cloud computing is a revolutionary technology for businesses, governments, and citizens. Some examples of Software-as-a-Services (SaaS) of cloud computing are banking apps, e-mail, blog, online news, and social networks. In this chapter, we analyze data sets generated by trending topics on Twitter that emerged from Mexican citizens that interacted...

The purpose of this chapter is to describe the technological adoption by state governments, based on a longitudinal study of technology in Mexico for which the authors analyzed data from all the local governments from 2010 to 2018. With this data, they proposed a ranking to classify adoption technology, using the diffusion of the innovation theory....

Los inversionistas buscan maximizar el rendimiento de sus acciones con el mínimo riesgo, situación que se torna compleja. El objetivo del trabajo de investigación, es generar portafolios de inversión conformados por acciones de las empresas nacionales emisoras que participan en la Bolsa Mexicana de Valores para el segundo semestre de 2018. La metod...

The research question that leads this effort is: How do Twitter messages impact the polarization of emotions in the presidential election in Mexico in 2018? We collected 6,515 tweets posted by the five candidates that stood for the presidency of Mexico in 2018. We developed a methodology based on artificial intelligence techniques using machine lea...

Artificial intelligence (AI) is the latest trend being implemented in the public sector. Recent advances in this field and the AI explosion in the private sector have served to promote a revolution for government, public service management, accountability, and public value. Incipient research to understand, conceptualize and express challenges and...

Open Government (OG) is a term increasingly used in public administrations. The public managers seem to be interested in modernizing their models of public management and they find in the idea of OG strategies to respond to citizen demands. However, there seems to be a dispersion of what public managers understand as OG. This work is a comparative...

Por primera vez en México se realizó una encuesta sobre inteligencia artificial, organizada por universidades e instituciones nacionales y extranjeras, así como por 50 asociaciones y expertos en el tema. Entre los resultados destaca que alrededor de la mitad de los participantes considera que esta tecnología reducirá el empleo y disminuirá la segur...

Purpose The purpose of this paper is to identify the factors that generate public value in e-government services through emerging technologies and to answer the following question: Which are the factors that generate public value, in the e-government services, through emerging technologies? Design/methodology/approach Based on a multivariate linea...

La inteligencia artificial está alcanzando un impacto inevitable en el desarrollo de la vida cotidiana. Los robots y otros avances científicos han ayudado a crear un nuevo lenguaje que antes sólo podía apreciarse en el cine o en la literatura de ciencia ficción. La pregunta central es si la inteligencia humana será desplazada por esta tecnología, q...

The use of social media platforms in political campaigns has widely been studied. Many scholars have provided evidence about the impact of Twitter, Facebook and YouTube. So far; some of them have argued on the uselessness of these technologies about changing vote decisions, candidates' perception or political information efficacy. Most recently, th...

The purpose of this paper is to conceptualize Artificial Intelligence and applications used by the government through a meta-analysis to identify definitions, techniques, and applications for government. We found that Artificial Intelligence is useful for the decision-making process, cost reduction, changes in the environment, biomedics, disaster p...

Infectious diseases are a threat to human population. Governments around the world invest a lot of money on research of health area. Artificial intelligence techniques are useful to simulate real scenarios and save in public spending. In this paper, the authors present an agent based model of behavior and activities of individuals, according to a s...

Open government is a worldwide trend. Many countries started implementation process a few years ago in different topics such as: information access, transparency, accountability and open data. However, this process has different outcomes and meanings related to the Open Government concept. The purpose of this panel is to discuss the use of the feas...

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and...

The use of social media by public administration has been growing steadily, and fostering important transformations in organization, costs, citizen interaction and efficiency. Citizens are increasingly more informed about government activities, performance, and claims solutions. Citiizens and non-profit organizations are in greater communication wi...

El trabajo de los inversionistas generalmente se encuentra inmerso en un ambiente de incertidumbre. Ya que no pueden evitar los cambios repentinos en la volatilidad de los instrumentos financieros. A pesar de esto el inversionista busca maximizar el rendimiento a un mínimo riesgo. El objetivo es generar portafolios de inversión conformados por acci...

Most of the research about how state governments use social media focuses on services, comparative perspectives or assessment of e-governments. The authors' focus is on the adoption of social media by state governments in Mexico. Many state governments may be slow to adopt social media due to a lack guidance on where their efforts may lead. The pur...

This poster analyzes the Twitter trend in México #justicierodelamarquesa (in English Justice of the Marquesa), using text mining techniques. We collected 10,000 tweets related to the hashtag #justicierodelamarquesa. Then we generated a radial word cloud based on data collected in order to analyzed it. We proposed a classification of the topics base...

Technologies have evolved very fast in the last years and the use of these new technologies (emerging technologies) have been widely adopted in public administrations. The research reported in this paper follows a qualitative approach applied to three municipalities, focusing on current events in order to answer two question: Which emerging technol...

Public managers face new challenges to their decision making that extend beyond their current knowledge and prior experiences. To answer these challenges, they need help from actors outside government, including expert citizens. Gamification and innovation labs are emergent strategies to address these knowledge gaps in public administrations, which...

Public officials around the world are aware that solutions on public problems need a closer relation to citizens. The era of a government in isolation that has all the answers is ending. More and more co-production, collaboration and peer production concepts are emerging on public management conversations. But there is very little evidence of these...

Online Social Networks (OSN) are the new tools that students are using to interact, communicate and collaborate for school work. The impact on school activities, as well as the communication mechanisms among students, have just started to be studied. This research focuses on this issue, trying to answer the question: How do college students use OSN...

The implementation of information technologies in government could have significant effects on efficiency, transparency, and corruption. However, it is not clear whether and how citizens perceive these effects. Based on a survey conducted in 2015, this study examines the role of technology use and its effects on transparency, efficiency, and corrup...

El trabajo de los inversionistas generalmente se encuentra inmerso en un ambiente de incertidumbre. Ya que no pueden evitar los cambios repentinos en la volatilidad de los instrumentos financieros. A pesar de esto el inversionista busca maximizar el rendimiento a un mínimo riesgo. El objetivo es generar portafolios de inversión conformados por acci...

Social media platforms have been widely spread across by politicians and public officials. Recent studies have focused on content analysis looking for sentiment analysis, other scholars' work has been oriented on the descriptive use and adoption of Online Social Media (OSM). Finally, the last trend has tried to understand content analysis by wordin...

Citizens' perception is important for all in governments around the world. Technology boost evolution of governments in terms of transparency, efficiency, corruption and other different issues. Furthermore, governmental agencies use more technology to interact with citizens and transform traditional services. So, governments provide services and ci...

The Ministry of Communications and Transportation of the Federal Government in Mexico adopted the principles of the Strategy of Opening Government data. So in this poster we describe "Follow Public Works and Infrastructure", an initiative for Public Administration, based on a web application that foster transparency, accountability, collaboration,...

Information technology has reached the judiciary branch, we knowvery little about the impact, challenges and pitfalls of this new adoption. The purpose of this paper is to explore this impact on a different government branch: the judiciary. And focus on the open justice new field of research using some metrics approach at the website portals in the...

This study is based on the conceptualization of Electronic Government (E-Government) as the use of Information and Communication Technologies (ICTs) applied in Government. However there is a lack of studies on areas of emerging technologies. In particular, this research is situated in the field of E-Government, often called digital government or vi...

Academic research about how local governments use social media platforms are scarce. Most of the research is focused on services, comparative perspectives, or assessment. Little is known about the impact of Twitter and Facebook on communication means or strategic use for promoting a conversation with citizens. Despite these facts, the majority of l...

The idea that government transparency is directly related to the use of technology was boosted when Barack Obama's Transparency Memorandum was published in 2009. According to this view, the implementation of information technologies in government has significant effects on efficiency, transparency, and corruption, among other variables. However, it...

The majority of local governments implement social media into their web sites and means of communications without any strategy or knowledge about their advantages or perils. Academic research about how local governments use social media platforms is scarce. Most of the research is focused on services, comparative perspectives or assessment of e-gov...

Social media tools have been the main tool in many municipal portals. Municipalities have used Twitter and Facebook platforms to improve communication and speed services provisions as an initial step to become a smart city. The purpose of this research is to explore such goals in eight Mexican municipalities of the Central State of Mexico. Through...

Social media for university marketing has become the new fad. Students, teachers and administrative personnel of different campuses use these new tools to promote their university achievements and to introduce communication within or outside campus. However, are social media tools improving communication among students and staff? Can the use of Twi...

E-government (E-Gov) has evolved along side Information and Communication Technologies (ICTs) and different models have been developed to understand this field. At the same time web mobile technology (MT) with artificial intelligence (AI) have been improving the services that government agencies (GA) provide to citizens and businesses. The purpose...

Electronic government (E-Gov) has been developing contingently in relation to information and communication technologies (ICTs), but there is also research in the computing area where evolutionary techniques allow developing intelligent systems. This poster presents a proposal for a new stage of E-Gov, glimpsing an intelligent government supported...

Facial expressions and emotions are two major processes underlying human behavior. They allow humans to manage their internal resources on relevant elements in the environment as well as to evaluate the emotional significance of such elements. Moreover, multidisciplinary evidence shows that these two processes interact extensively in the human brai...