David King

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Describe the major electronic commerce (EC) activities and processes and the mechanisms that support them.

Describe electronic retailing (e-tailing) and its characteristics.

Define electronic commerce (EC) and describe its various categories.

Describe the EC strategy phases.

Understand the reasons for intelligent e-commerce systems

Understand the concept of the social enterprise and its variants.

Describe factors that influence online consumer behavior.

Describe cross-border EC and the issues that arise in EC payments.

Understand the foundations of legal and ethical issues in EC.

Define EC order fulfillment and describe the EC order fulfillment process.

Discuss the value-added attributes, benefits, and fundamental drivers of m-commerce.

Describe various e-government initiatives.

Understand the importance and scope of security of information systems for EC.

Define social commerce and describe its roots and evolution.

This new Edition of Electronic Commerce is a complete update of the leading graduate level/advanced undergraduate level textbook on the subject. Electronic commerce (EC) describes the manner in which transactions take place over electronic networks, mostly the Internet. It is the process of electronically buying and selling goods, services, and inf...

This paper presents an overview and history of the knowledge, innovation, and entrepreneurial systems (KIES) track and the knowledge and related systems research community at the Hawaii International Conference on System Sciences (HICSS). This community began as a task force that examined organizational memory in HICSS-27. It has since evolved into...

Upon completion of this chapter, you will be able to:1. Describe the need for justifying EC investments. 2. Evaluate the issues involved in global EC. 3. Describe the reasons for success and failure of EC. 4. Describe how small and medium-sized businesses can use EC. 5. Understand the foundations for ethical issues in EC. 6. Describe intellectual p...

Upon completion of this chapter, you will be able to:1. Describe electronic retailing (e-tailing) and its characteristics. 2. Classify the primary e-tailing business models. 3. Describe how online travel and tourism services operate and how they influence the industry. 4. Discuss the online employment market, including its participants and benefits...

Upon completion of this chapter, you will be able to:1. Understand the importance and scope of security of information systems for EC. 2. Describe the major concepts and terminology of EC security. 3. Understand about the major EC security threats, vulnerabilities, and technical attacks. 4. Understand Internet fraud, phishing, and spam. 5. Describe...

Upon completion of this chapter, you will be able to:1. Understand the concept of the social enterprise and its variants. 2. Describe business-oriented public social networks, their characteristics and benefits. 3. Describe the major social commerce activities that can be conducted within and by enterprises and the characteristics of such private s...

Upon completion of this chapter, you will be able to:1. Discuss the value-added attributes, benefits, and fundamental drivers of m-commerce. 2. Describe the mobile computing infrastructure that supports m-commerce (devices, software, and services). 3. Discuss m-commerce applications in banking and financial services. 4. Describe enterprise mobility...

Upon completion of this chapter, you will be able to:1. Describe cross-border EC and the issues that arise in EC payments and fulfillment. 2. Describe the major changes in retail and their impacts on EC payments. 3. Discuss the different payment cards used online and processing methods. 4. Discuss the different categories and potential uses of smar...

Upon completion of this chapter, you will be able to:1. Describe factors that influence online consumer behavior. 2. Explain how consumer behavior can be analyzed for creating personalized services. 3. Understand consumer market research in e-commerce. 4. Describe the objectives and characteristics of Web advertising. 5. Describe the major advertis...

Upon completion of this chapter, you will be able to:1. Describe various e-government initiatives. 2. Describe e-government activities and implementation issues including government 2.0 and m-government. 3. Describe e-learning, virtual universities, and e-training. 4. Describe e-books and their readers. 5. Describe knowledge management and dissemin...

Upon completion of this chapter, you will be able to:1. Describe the major electronic commerce (EC) activities and processes and the mechanisms that support them. 2. Define e-marketplaces and list their components. 3. List the major types of e-marketplaces and describe their features. 4. Describe electronic catalogs, search engines, and shopping ca...

Upon completion of this chapter, you will be able to:1. Define social commerce and describe its roots and evolution. 2. Describe the scope, drivers, and content of the social commerce field. 3. Summarize the benefits and limitations of social commerce. 4. Describe the major models of social shopping. 5. Explain how advertising and promotions are co...

Upon completion of this chapter, you will be able to:1. Describe the B2B field. 2. Describe the major types of B2B models. 3. Discuss the models and characteristics of the sell-side marketplace, including auctions. 4. Describe sell-side intermediaries. 5. Describe the characteristics of the buy-side marketplace and e-procurement. 6. Explain how rev...

Upon completion of this chapter, you will be able to:1. Define electronic commerce (EC) and describe its various categories. 2. Describe and discuss the content and framework of EC. 3. Describe the major types of EC transactions. 4. Describe the drivers of EC. 5. Discuss the benefits of EC to individuals, organizations, and society. 6. Discuss soci...

This is a complete update of the best-selling undergraduate textbook on Electronic Commerce (EC). New to this 4th Edition is the addition of material on Social Commerce (two chapters); a new tutorial on the major EC support technologies, including cloud computing, RFID, and EDI; ten new learning outcomes; and video exercises added to most chapters....

Compass Group ( compass-group.com ) is a UK-based major provider of food and support services worldwide. The support services including security, janitorial services, building operations and maintenance, and project management. (See compass-group.com/Support-Services-wwd.htm and compass-group.com/about-us.htm .) According to their financial stateme...

The e-book market is booming while the brick-and-mortar book market is rapidly declining. In 2013, Amazon. com released the 6th generation of the Kindle reader – the “Kindle Paperwhite” (also known as‘Paperwhite 2’).” Kindle books can also be read on virtually every PC or tablet device. Barnes & Noble has a Kindle competitor called the Nook. The re...

Starbucks is the world’s largest coffee house chain, with about 20,800 stores in 63 countries (see Loeb 2013). Many people view Starbucks as a traditional store where customers drop in, enter an order, pay cash or by credit card for coffee or other products, consume their choices in the store, and go on about their business. The last thing many peo...

Sony, the giant consumer electronics producer, has been struggling during the last few years.

Del Monte operates in a very competitive global food industry. In addition to manufacturing canned fruits and vegetables for human consumption, Del Monte produces pet food such as Gravy Train, 9 Lives, and Meow Mix. Therefore, using market research, the company constantly looks for innovative ways to increase its competitive edge. The company notic...

The car rental industry is very competitive, and Hertz Corporation ( hertz.com ), the world’s largest car rental company, competes against hundreds of companies in approximately 10,400 locations in 150 countries. The strong competition negatively impacted profits. For Hertz Global Holdings, Inc. business profile and statistics, see hoovers.com/comp...

With traditional retailing, customers go to a physical store and purchase items that they then take home. Large quantities are delivered to each store or supermarket; there are not too many delivery destinations. With e-tailing, customers want the goods quickly and to have them shipped to their homes. Deliveries of small quantities need to go to a...

Procter & Gamble Company (P&G) is the world’s largest multinational company of consumer goods. With over 121,000 employees and over $84 billion in sales (in 2014), the company is considered one of the world’s best. Its products include some of the most well-known brands such as Tide, Crest, Pampers, Old Spice, Gillette, and Charmin. The company is...

Alibaba Group is a collection of Internet-based e-commerce companies, some of which are B2B (notably Alibaba.com); the others are B2C and EC services (e.g., payments). For a company overview, see news.alibaba.com/specials/aboutalibaba/aligroup/index.html . The company started as a portal for connecting Chinese manufacturers with buyers from other c...

In 2006, Disney’s funding arm, Steamboat Ventures, invested $10 million in one of the largest Chinese video- and file-sharing site called 56.com ( 56.com ). The site is very popular in China, Taiwan, Singapore, and Hong Kong.

Telstra Corp. is Australia’s major telecommunication company, which provides fixed line and mobile communications as well as digital TV and Internet access services. The company operates in a competitive market (e.g., against Vodafone and Optus Corp.). Telstra has expanded its services to several countries in Asia and Europe.

In the early 1990s, entrepreneur Jeff Bezos saw an opportunity rather than a business problem. He decided that books were the most logical product for selling online. In July 1995, Bezos started Amazon.com ( amazon.com ) and began selling books online. Over the years, the company has continually improved, expanded, changed its business model, and e...

The State University of New York (SUNY) College at Old Westbury ( oldwestbury.edu ) is a relatively small U.S. university located in Long Island, New York. The college has 3,300 students and 122 full-time faculty. Internet access is essential for both faculty and students.

Upon completion of this chapter, you will be able to:

There are many e-commerce startup success stories such as Facebook (the closing case) and Alibaba (Case 16.2), among others. However, failure can constitute a large part of entrepreneurship. According to di Stefano (2010), over 70 % of online businesses fail within 10 years. I Am Hungry is not a success story and the company is not in operation any...

An e-commerce site talked about a great deal since 2011 is Pinterest.

Brief introduction to the minitracks in Internet and Digital Economy track.

Web Mining is the application of data mining and information extraction techniques aimed at discovering patterns and knowledge from the Web. This minitrack encompasses papers of a quantitative, theoretical or applied nature whose content focuses on either Web Content Mining, Web Structure Mining or Web Usage Mining.

The 6th Edition of the best selling textbook in electronic commerce.

There have been substantial changes in the technology available to support executive decision making. Perhaps the most visible change has been the rapid development of the Internet and the World Wide Web. In addition, this network infrastructure has facilitated and promoted the growth of enabling technologies, such as databases and artificial intel...

The Internet offers managers and executives a vast array of untapped data that can be applied to issues of competitive intelligence. The exponential growth in the Internet has made it virtually impossible for managers and executives to track these data with even the best Windows-based Internet tools. What is required is a proactive system that auto...

"A Wiley Press Book" Incluye bibliografía e índice