David Earl Johnson

Beacon Therapy Associates

Thanks for posting the full article. After reading about your experience, I share your frustration with the lack of cooperation with 911 dispatchers. However, I have to wonder if there is more to the story. I've visited the local call center recently on a number of occasions and find the tension in the room palatable. I noticed my arrival in the room raised a half dozen heads instantaneously, with a few looks that seemed to indicate annoyance. I have to wonder if what you experienced had anything to do with the high stress of the position who use the least trained and paid staff, with "civilian" status in an environment where psychological support is not readily available, even frown upon as a sign of weakness. So perhaps their lack of cooperation was instead a "cry for help" or a protest message to management.