David Boyd

• Northeastern University

As firms expand their global footprint, they face questions about the extent to which they should replicate their corporate culture in overseas markets. Concurrent desires for global consistency and local adaptability can result in a delicate, potentially perilous balancing act. International human resource managers often walk a tightrope in this s...

This paper examines the interactive effects of apology source (i.e., whether an apology is given by a chief executive officer or employee) and apology components (i.e., acknowledgment, remorse, and compensation) on forgiveness. Results revealed a significant source by component interaction. A remorseful employee apology was more successful than a r...

The case recounts an incident of theft at a CEOs home during a company party. The rogue may well be an employee, and the CEO considers his options: should he let the matter pass and preserve the good will generated by the party, or should he stand on principle and engage the issue frontally? Three commentators provide perspective on an optimal resp...

The purpose of this article is threefold: to examine the elements of an artful apology; to sequence them in a comprehensive configuration; and to use the taxonomy for assessing the effect of public apologies. The model identifies seven sequential components of an apology: revelation, recognition, responsiveness, responsibility, remorse, restitution...

Eight hundred randomly selected members of the Smaller Business Association of New England were mailed the Jenkins Activity Survey (JAS) and a biodata questionnaire. A total of 368 chief executive officers completed both instruments, representing a response rate of 46***.0 per cent. Based on the JAS, 82 per cent of the respondents were characterize...

It was clear that top management was seriously pondering the long-term viability of Robert Mitchells manufacturing groupat least as it was currently structured. Robert sat at his desk wondering what he could do to keep his job as manager and maintain control of the group. He concluded that he needed to do more than develop some kind of cost savings...

Purpose Environmental uncertainty threatens many companies. This paper seeks to offer a strategic model to help imperiled firms overcome employee inertia, counter competitive forces, and speed organizational renewal. Design/methodology/approach The paper presents a change model which outlines five major steps, each comprised of three elements. Exa...

In their quest for economic efficiency, American firms are increasingly outsourcing their processes as well as their products. Companies may outsource operations themselves or use the services of special outsource firms such as contract manufacturers and external service providers (ESPs). The present study focuses on evolving dynamics within these...

According to the entertainment industry, the digital revolution is usurping its product and undermining its profit. Internet Service Providers have shown reluctance to interfere in the private domain of their users so at the behest of Hollywood, Congress in 1998 passed the Digital Millennium Copyright Act. Nonetheless, the Recording Industry Associ...

Morningstar has assigned a Stewardship grade to 1165 mutual funds. This comprehensive construct can showcase funds that serve as stewards of investor capital and therefore warrant public trust. This study suggests that such funds may also preserve and augment shareholder return.

Previous research has shown that the historical appreciation of Morningstar wide-moat companies exceeds that of benchmark indices. In the case of mutual funds, prior work has also demonstrated the significance of Morningstar's stewardship grade in partially explaining such out performance. The present study examines 181 wide-moat companies and asse...

This exploratory study examines technically educated middle managers performing ad hoc projects in flat organizations and develops a typology for examining the behavioral patterns associated with their effectiveness. Initial findings indicate the greatest success was achieved by "Type 1" managers (the Leaders) who were able to integrate collaborati...

Properly conceived and conducted, organizational mentoring can bestow benefits on the suppliant, the mentor and the firm. If prospective protégés assess the context of a mentoring relationship before they enter into one, they can enjoy a bonding experience that facilitates psychological satisfaction and furthers professional advancement. The movie...

In today's organizations, the impetus for employee empowerment remains strong. By developing an internal talent base, companies increase the likelihood of comprehensive contributions and also engender loyalty within the ranks. A proclivity for power dispersion is evident among many pundits, with some even decreeing it an ethical mandate. Yet, if ra...

The present study examines student perception of protagonist behavior in three case vignettes. One demographic group consists of professionally employed MBA students who show characteristics of Generation X. The second cohort consists of Generation Y business undergraduates. Differences emerge between the groups. Even when they propose similar acti...

It's not enough for a few executives at a multinational to have a global mind-set. All employees should excel at balancing global consistency with local responsiveness. That's why many organizations are testing ways to embed a corporate global mind-set in companywide policies. Research shows that managers universally recognize the imperative, but o...

In its fiduciary role, the board of directors should select a CEO who mirrors the desired ethos of the company. If the board remains cognizant of cultural compatibility as a central criterion in the hiring process, it may engage in strategic oversight without undue interference in the internal operations of the business. Once the board has fulfille...

It's not enough for a new executives at a multinational to have a global mind-set. All employees should excel at balancing global consistency with local responsiveness. That's why many organizations are testing ways to embed a corporate global mind-set in companywide policies. Research shows that managers universally recognize the imperative, but o...

Both the context and content of management education are changing as new providers compete for market share. As education goes increasingly online and offcampus, many traditional universities will feel the effects of consolidation within their own ranks. Business schools will face additional pressure as corporate universities and Internet universit...

The university is a logical locus for discussionof the role race has played in our society. Perhaps noAmerican institution is more committed to free andopen dialogue than the university. Higher educationcan thus provide a context for the recognition ofissues as well as a forum for the resolution ofinitiatives. To date, however, university attempts...

Given the promise of technology,and the proliferation of competition, the very essence of the academic enterprise is poised for dramatic change. Higher education might undergo an evolution similar to that of other industries — through mergers and acquisitions, standardization, and ultimately consolidation into a few leading ‘brand name’companies. I...

Enrollment declines will change the nature of business administration education. Business schools' status within their institutions, their internal cultures, demand for faculty, and relationships with students and the corporate community will undergo major change. The most successful schools will be those that address the varied needs of stakeholde...

This paper examines personal orientations as anodynes for work stress and illness. Structural equation modelling indicates that mastery and religious beliefs lessen work stress, anxiety, and depression. Mastery also lessens somatic complaints. In addition, the interaction between optimism and work stress affects anxiety, depression, and somatic com...

This article examines the prevalence of five psychological attributes in a sample of established entrepreneurs. These attributes are need for achievement, locus of control, risk-taking propensity, tolerance of ambiguity, and Type A behavior. These characteristics are widely regarded as hallmarks of the entrepreneurial personality.The focus of the s...

Controversy has arisen over the usefulness and reliability of the Jenkins Activity Survey (JAS) as a measure of Type A behaviour. Ray & Bozek (1980), Jenkins & Zyzanski (1982) and Ray (1984) have exchanged contrasting views. Our data show low internal consistency scores for the four components of the JAS: i.e. the Type A scale itself and factors sp...

This study explores the relationship between entrepreneurship and small business management. Business founders are classified as entrepreneurs and nonfounding chief executives are classified as small business managers. Findings indicate that (a) on personal and firm characteristics, eight variables differentiate the groups; (b) onfinancial performa...

The Jenkins Activity Survey (JAS) is a widely used instrument to assess the Type A behavior pattern. The present study examines the internal structure of the JAS through (1) factor analysis of the 52-item questionnaire, (2) comparison of the results of this factor analysis with work previously reported, and (3) factor analysis of the 21-item Type A...

Psychosocial variables, characterized by the well-known “Type A” behavior pattern, have recently been implicated in conjunction with coronary heart disease (CHD). This study identifies the incidence of Type A behavior among a sample of small business executives and relates the behavior pattern to organizational characteristics. Findings suggest tha...

Most employment interviewers ask essentially the same set of questions. The author identifies the ten most frequently recurring questions and suggests what inferences are likely to be drawn from giving certain answers. Consequently, the potential interviewee is advised to prepare responses to each before the job interview. Other suggestions include...