David S Baker

University of Louisiana at Lafayette | ULL · Department of Marketing

This exploratory study builds on previous research in the area of e-government implementation within the context of the emerging market economy of Lebanon. Because of ongoing advances in e-government, many governments intend to serve all citizens, including the marginalised, with available and efficient electronic services. Design of these e-servic...

Cross-cultural selling has become an important factor in sales education. In the current competitive business graduate market, students who enter the workforce in frontline customer service positions are expected to perform sales at a higher level. Students that have acquired an education in sales during their undergraduate program have been found...

The adoption of e-government has remained below expectations and the efforts of many countries have remained vain. The low adoption of e- services has left marginalized citizens out of the system and not using e-services. The aim of Intelligent government (i-government) is to serve intelligently all citizens including the marginalized one with serv...

This research investigates important issues related to e-government services utilization and adoption in a developing country. The purpose was to investigate the primary antecedents related to intention to use e-government services within the context of an emerging market. Lebanon is a small developing market that is making significant investments...

This research investigates important issues related to e-government services utilization and adoption in a developing country. The purpose was to investigate the primary antecedents related to intention to use e-government services within the context of an emerging market. Lebanon presents a particularly good representation of a small developing em...

Building from related interdisciplinary theories, this research identifies social influence–related variables that are linked to customer relationship management (CRM) technology utilization within an international business-to-business field sales force. Field sales employees (n = 147) in a multinational organization from Australia, Canada, New Zea...

Purpose – The purpose of this research is to assess the impact of espoused individual cultural traits on proactive behaviors within an organizational environment. While there have been many reports about the positive outcomes of proactivity, there is much less known about the antecedents, particularly those related to culture. Design/methodology/a...

This study examines a model that discriminates between internalized collective performance expectancy (ICPE) and evaluative individual performance expectancy (EIPE) related to utilization of sales force automation (SFA) technology in an international setting. A field study was conducted with a sample of 141 sales representatives utilizing SFA techn...

The study examined outcomes associated with the proactive individual by analyzing the responses of employees who worked in the health and human services sector primarily providing direct care to patients/clients. Of the 271 respondents, 242 completed the entire online survey which tapped, in addition to proactivity, the constructs of work-group coh...

Business schools are currently being criticized for lacking relevance to the applied working environment in which students are supposed to be prepared to make immediate contributions and reasoned independent decisions in a fluidly changing market (Haskell and Beliveau, 2010, and Michlitsch and Sidle, 2002). While technical skills (accounting, marke...

The authors used a sample of 155 field sales personnel from the United States, Canada, United Kingdom, Australia, and New Zealand to examine attachment and adaptation as two ways of addressing individual uncertainty avoidance. Results suggest that both attachment and adaptation are used to reduce uncertainty avoidance in the workplace. Individuals...