Danijela Gracanin

University of Novi Sad

In recent years, digital transformation has gained increasing interest from researchers and practitioners, putting efforts towards developing a better understanding, resulting in emerging independent research areas. Consequently, the research under the digital transformation, even though becoming a hotspot, remains very fragmented. This study has t...

The pandemic of the Coronavirus 19 disease (COVID-19) has had significant impact on healthcare systems worldwide. The present study aims to investigate the service providers’ quality dimensions in public sector hospitals in the Republic of Serbia during the COVID-19 pandemic and to propose a sustainable model for healthcare improvement. The study w...

Customer churn is a problem virtually all companies face, and the ability to predict it reliably can be a cornerstone for successful retention campaigns. In this study, we propose an approach to customer churn prediction in non-contractual B2B settings that relies exclusively on invoice-level data for feature engineering and uses multi-slicing to m...

Methodologies for identifying and measuring inherent and residual risk already exist for business risk management and business process management. Existing methodologies are in most cases descriptive, and the descriptions are based on subjective knowledge of business processes and internal control systems. If the focus of managers and internal audi...

Manufacturing firms engage in various innovation activities to achieve a sustainable competitive advantage. Although technological innovation is considered one of the key performance drivers, organizational innovation has become increasingly prominent. This study analyzes the relationship between organizational and technological innovation and exam...

Purpose This research aimed to explore whether different project management approaches (traditional, agile or hybrid) differentiate concerning their impact on project success, taking project success as multidimensional phenomena. In addition to this, the authors wanted to explore if specific project characteristics moderate these effects. Design/m...

Digital transformation in the manufacturing industry, termed Industry 4.0, has become of strategic importance under exponential technological development. Industry 4.0 is redefining production by aiming to build smart factories through cyber-physical collaboration systems. While Industry 4.0 focuses on the technical aspects, the 4th industrial revo...

Although agile-related topics are primarily discussed in IT and software related literature, ability to manage changing priorities, team productivity, customer satisfaction, effectiveness in resolving unexpected risks, as building blocks of Agile Project Management (APM), are for sure something that is desirable beyond software industry but still t...

The main objective of this study was to examine if agile project management (APM) is applied beyond software industry and what are the main reasons for introduction of APM and also challenges encountered in its application. In 15 years since APM has been in use, it has become a cutting-edge approach practiced, primarily although not exclusively, in...

In many industries innovation has become the most important driver of competitive success. Along with the current imperative for innovation comes the necessity for it to be adequately measured in order to boost innovation performances. Innovation is a wide concept that has many dimensions making it hard to have a clear picture on how it could be me...

The main objective of this study was to examine if agile project management (APM) is applied beyond IT domain and what are the main reasons and motivation to use APM in and beyond IT domain. With the increased use of APM, it is of utmost importance to clarify if and how this concept translates outside of software domain. The study is based on empir...

Aligning the project management approach to a particular project is considered to be essential for project success. Based on the literature review, in this research, the project management approach is analyzed through differentiation between agile and traditional approaches within the specific managerial aspects. This research aimed to contrast the...

Information and Communications Technology (ICT) integration in the entire process of manufacturing management is necessary and obliging from the perspective of efficient resource allocation, time-saving, broadening the variety of products, reducing waste, and increasing the productivity and economy of production. Delivering competitive advantage ne...

Changes in business environment, customers behaviour, competition and fast technological development demand the new approaches to organization management. Monitoring the effects of business processes enable and initiate retroactive actions, but identification of critical success factors should enable proactive actions and ensure the adequacy of fut...

Agile project management grew up around technical practice, with roots planted in software development. Agile project management has emerged from application of principles and values expressed in Agile manifesto. Every software development organization today seems to practice the agile software development methodology, or a version of it. It goes w...

Technology development is reshaping different types of communication – including business, marketing and corporate communication. In this paper we investigate the adoption of the latest technologies in corporate communications of the most valuable companies in the world. The usage of new technology trends in corporate communication was analyzed in...

This book presents the conference proceedings of the 25th edition of the International Joint Conference on Industrial Engineering and Operations Management. The conference is organized by 6 institutions (from different countries and continents) that gather a large number of members in the field of operational management, industrial engineering and...

Innovation is seen as a critical driver of economic performance and essential instrument for business performance improvement of companies especially for emerging economies and economies in transition. Serbia is a country with innovation performance well below the EU27 average, and now it is challenged to keep the growth. To enhance innovation pote...

Globalization, competition, the intensity of changes, flexibility, agility, efficiency and effectiveness, profit, market share, cost reducing are imperatives of modern business. Efficient and successful company is the one that manages to produce as much output as possible with less investment. Costs and investments within the production process sho...

Agility is a very topical issue today, however, it can be found most frequently in literature related to software development. The agile software development methodology is based on a gradual approach that is repeated. It focuses on the flexibility, acceptability of change, continuous advancement and strong interaction. There is a slowly emerging r...

The concept of cultural heritage has been increasingly enlarged over decades. Many professions are invited to work together in a holistic attempt to preserve inherited tangible and intangible assets. This complexity brings more challenges in organization of collaborative conservation works. Since 1960s project management approach has become prevale...

—Since the inception of Agile Manifesto and in the 15 years since agile project management (APM) has been in use, it has become a cutting-edge approach practiced, primarily although not exclusively, in the software industry. APM is slowly breaking through into other domains as well. Therefore, the objective of this study is to summarize and critica...

Innovativeness has been identified as a key success factor in todays’ increasingly competitive and complex environment. It is considered to have a key role as a driver of economic growth and essential instrument for business performance improvement of enterprises especially for emerging economies and economies in transition. Innovation readiness of...

This study is a first step towards solving the parking search time optimization problem in urban area. By using adaptive multi-criteria optimisation model with system feedback for simulation of parking choice behaviour and drivers’ preferences, presented by adequate utility function, we shown on real case that parking search time can by reduced by...

To achieve the long-term competitiveness companies are invited to a continuous process of innovation. When talking about innovation we are dealing with opportunities that offer the promise of new growth platforms. This high impact level comes with a set of challenges which lead us to the question how to build innovation capability and make these pr...

Value stream optimization is very important for lean manufacturing efforts. This paper introduces the framework for value stream optimization by combining value stream costing and cost-time profile. Value stream mapping represent very efficient tool for visualization of activities within production flow focused on activity duration with the purpose...

Manufacturers have to look constantly for new strategies and tools to improve processes, decrease cost and increase productivity and efficiency. Production scheduling is one of the crucial elements in manufacturing and has an impact on delivery deadlines and also on the production process in terms of its utilization. On the other hand, the value st...

The overhaul of railway braking devices is a complex process. It relies on many supporting processes such as spare parts production and supplying. In order for the overhaul to proceed smoothly and all the required work to be accomplished efficiently, an appropriate planning system has to be applied. It must be accompanied by good process coordinati...

The recent economic crisis poses a threat and opportunity for global companies; organisations became more dependent on knowledge than on physical resources. Serbian economic growth wasn't balanced, and is mostly based on service sector. Eastern Europe vendors are expected to double their share in global outsourcing. Having in mind demographic situa...

E-business strategy as a part of general business strategy is becoming key element for effective and cost efficient market penetration. This paper analyses the main factors that must be taken into account when developing and redesigning a web store. Authors conducted a research of 479 websites in Serbia that are providing electronic commerce servic...

A brief overview of the development of systems for production planning and control is given in this paper, as well as an example of the development information system for the overhaul process of braking devices for train wagons. Modern market conditions are characterized by a very unstable, unpredictable and changing business environment. These req...

This paper gives a review of literature related to project management, which is in this context analysed as a tool for adding value on global market. Organizations must accept flexible management structures in order to respond to constant market changes. In such circumstances, the practice of project management becomes a deliberate choice for organ...

Тематски научни зборник: Иновације и предузетништво: алати за успех на тржишту ЕУ настао је као резултат истоиме- не, шесте годишње конференције Факултета за економију, финан- сије и администрацију (ФЕФА) организоване поводом Дана Европе маја 2012. године, уз подршку Делегације Европске уније у Србији, Канцеларије за европске интеграције и Центра з...

Twenty first century has influenced companies of all kinds. Many of them turn to project organization of their business, or decide to outsource. In cruel market conditions and raising competition, it is necessary to keep up step with contemporary technology and modern business practices from domain of project management and monitoring of all aspect...

Companies are constantly asked to improve performances in order to get the chance to retain or to improve own market position and financial situation. Encouragement to join companies into clusters is an effective instrument for strengthening of competitiveness of companies and regions. Major advantages of clusters lies in the multidimensional close...