Daniel Hefft

Fraunhofer Institute for Material Flow and Logistics IML | IML · Department of Asset and Service Management

Maintenance, repair, and operation (MRO) related services for industrial machinery represent a crucial factor in ensuring smooth operations in manufacturing companies. However, the complex interrelationships between a range of factors in the MRO service delivery process often pose significant challenges for industrial service providers, especially...

Value co-creation has become a widely used concept in various domains due to its broad applicability. However, the lack of a consensus among researchers regarding the underlying concepts and related processes has resulted in disparate definitions, leading to misunderstandings both within and across disciplines. Moreover, the abundance of literature...

Integrating digital technologies offer companies a range of potentials for optimizing business processes, exploring new business models and collaborating along value chains to co-create value. However, this integration increases complexity, especially within SMEs that lack extensive resources to drive data transformation. GAIA-X offers potential so...

In complex supply chains, digital platforms play an emerging role as an infrastructure for network-based collaboration of industrial companies to stay competitive. Participating in a platform business offers a range of new potentials, while also introducing new challenges. Awareness of these is crucial for both users and providers to make informed...

In Zeiten zunehmender Vernetzung und Digitalisierung stehen kleine und mittelständische Unternehmen vor der Herausforderung, neben den bisherigen Produkten digitale Zusatzleistungen anzubieten. Es fehlt vor allem an praxisnahen Leitfäden, die aufzeigen, wie sich diese digitale Transformation tatsächlich verwirklichen lässt. Dieser Beitrag vereint a...

In diesem Whitepaper wird ein Überblick über wichtige Grundlagen in Bezug auf die plattformbasierte Wertschöpfung gegeben. Folgend wird eine Studie ausgewertet, die sich mit den Kernthemen Services und Plattformen befasst. Schließlich wird die Infrastruktur der Wertschöpfungsplattform des Forschungsprojektes SealedServices vorgestellt und mögliche...

The ongoing shift to solution-oriented business models and growing digitalization lead to an increasing importance of services in manufacturing industry. Machine manufacturers in particular struggle to grasp the extent of transformational impact enabled or required by service developments. This is due to a narrow perspective on specific service cha...

Recent technical achievements in the areas of cloud and edge computing, distributed ledger technology, and artificial intelligence are strengthening the culture of innovation and leading to profound changes in many industrial business areas. Small and medium-sized companies in particular are facing increasingly complex market requirements that can...

In the face of globalized markets and increasing service orientation, companies are faced with the challenge of realigning their value creation processes and, in particular, exploiting the potential of digitization. Digital networking and increasing efforts to create platform-based business models are not merely side effects, but are regarded as an...

In der Ko-Produktion industrieller Dienstleistungen verbergen sich enorme Potenziale. Es fehlt jedoch an einer einheitlichen Sprache, die eine effiziente und sichere Vernetzung von unterschiedlichen Unternehmen auf Netzwerkebene ermöglicht. Der Beitrag präsentiert den Lösungsansatz der Sealed Services. Unter Wahrung der Datensicherheit, -souveränit...