About
7
Publications
1,932
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
38
Citations
Citations since 2017
Publications
Publications (7)
Informe 2022 de Sostenibilidad del Turismo de Canarias elaborado por un equipo de investigación de la Universidad de La Laguna (ULL) y la Universidad de Las Palmas de Gran Canaria (ULPGC), en el contexto de los convenios de cooperación firmados por ambas universidades con la Consejería de Turismo, Industria y Comercio del Gobierno de Canarias. Dich...
Despite the rich body of empirical research on organizational citizenship behavior (OCB) and job attitude, little is known about citizenship targeted at clients and its attitudinal predictors. Drawing on customer-oriented behaviors (COBs) and conventional citizenship directed at individuals (OCB-I), this article first elaborates on the idea of clie...
Today's travel agency is the most important tourist intermediary but is going through a difficult situation, in both its structure and its core business. In this wide descriptive study, the Spanish outgoing travel agency industry as a whole has been analysed. The empirical work, using data gathered from leisure travellers' perceptions, provides inf...
El presente trabajo analiza el nivel de satisfacción de los clientes que viajan por medio
de un paquete turístico ofertado por un turoperador. Se estudian los diferentes servicios
relacionados con las actividades de ocio y el proceso de disfrute del tiempo libre en el destino;
disponiéndose así de la satisfacción obtenida respecto a los principales...
