Dag H. Olsen

Dag H. Olsen
University of Agder | UIA · Department of Information Systems

Prof. Dr.Ing., MBA, Cand Scient.

About

77
Publications
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1,905
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Publications

Publications (77)
Article
Enterprise architecture (EA) is a systematic approach used for designing and implementing changes in technological systems and processes to improve organizational performance and align technology with business. This paper unpacks the process through which EA moves from strategic-level endorsement to diffusion across organizations. The insights prov...
Chapter
Full-text available
AI applications are increasing in the field of education, from laboratory set-ups to contemporary and complex learning systems. A great example of such systems is AI-enabled adaptive learning systems (AI-ALS) that promote adaptive learning. Despite its promised potential, there are challenges such as design issues, highly complex models, and lack o...
Article
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The most significant enterprise system topic over the last decade is business intelligence and analytics. Big data analytics is now viewed as a disruptive technology that will significantly transform business intelligence and analytics. Therefore, big data technology, as a way to analyze and comprehend turbulent environments, has attracted huge int...
Conference Paper
Full-text available
The main aim of this study is to review the literature relating to the factors that contribute to the business digital divide. A systematic literature review was conducted using two databases (Scopus and Web of Science). A total of 28 articles were selected and analyzed. The selected studies are conducted in various developing and developed countri...
Conference Paper
Full-text available
The organisational adoption and use of Enterprise Architecture (EA) are pursued by enterprises aiming to improve their digital services and overall performance by aligning IT with processes. Nevertheless, despite the increasing interest in EA, it is still not widely used. Prior research provides explanations of institutional elements enabling or in...
Article
Mobile internet, cloud computing, big data technologies, and significant breakthroughs in Artificial Intelligence (AI) have all transformed education. In recent years, there has been an emergence of more advanced AI-enabled learning systems, which are gaining traction due to their ability to deliver learning content and adapt to the individual need...
Conference Paper
Digital transformation has become an increasingly important topic among enterprises and in research. The adoption of enterprise systems is such an investment, and it usually requires significant change management activities to realize the potential benefits. One important issue is how firms should go about to make investments in appropriate digital...
Conference Paper
The conceptual process-model for establishing networks for SMEs co-creating joint services and products, by the help of digital technologies.
Article
Full-text available
Digital transformation has become an increasingly important topic among enterprises and in research. The adoption of enterprise systems is such an investment, and it usually requires significant change management activities to realize the potential benefits. One important issue is how firms should go about to make investments in appropriate digital...
Article
Full-text available
The ability to adopt new digital technology is a very challenging endeavour, especially for small and medium-sized enterprises (SMEs), who because of resource poverty are dependent on external input and cooperation with other companies. Recent research has indicated that co-creation among SMEs is a promising way to overcome such limitations. Howeve...
Article
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The United Nations’ goal of generating sustainable industry, innovation, and infrastructure is the point of departure for our reflective paper. The paper elaborates on the concepts of digital infrastructure, service-oriented architecture, and microservices. It emphasizes the benefits and challenges of creating a sustainable infrastructure based on...
Conference Paper
Full-text available
The main aim of this study is to review the literature relating to the factors that contribute to the business digital divide. A systematic literature review was conducted using two databases (Scopus and Web of Science). A total of 28 articles were selected and analyzed. The selected studies are conducted in various developing and developed countri...
Preprint
Full-text available
Note: This paper was presented at the Centeris conference Oct 22 2020. The paper is forthcoming in Procedia Computer Science, Elsevier. Abstract: The United Nations' goal of generating sustainable industry, innovation, and infrastructure is the point of departure for our reflective paper. The paper elaborates on the concepts of digital infrastruc...
Chapter
Education has been transformed by significant breakthroughs in AI, mobile internet, cloud computing and Big Data technologies. More personalized educational settings are developed by increasingly integrating contemporary learning environments with new technologies. However, few examples of executed AI enabled learning interventions have been identi...
Conference Paper
Full-text available
Contemporary learning environments are gaining traction due to their ability to deliver learning content and adapt to individual student needs. However, few examples of implemented contemporary learning interventions have been identified. Also, updated literature on the new generation of AI-enabled adaptive learning systems is lacking. Therefore, a...
Article
Full-text available
Enterprise architecture (EA) is a widespread approach for the development of new digital solutions in a planned and controlled way for large and complex organisations. EA is also viewed as a prerequisite for the digitalisation of the public sector. However, public sector organisations struggle to implement EA programmes, and research has demonstrat...
Conference Paper
Full-text available
There is a growing emphasis on digitalization in research and business practice. The rapid progress in digital technologies compel firms to innovate and transform their businesses. One way to improve the capacity to innovate and transform is to cooperate with others. However, there is a general lack of research on how co-creation among businesses c...
Chapter
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This paper explores an overly optimistic and tenacious claim in the literature that robotic process automation (RPA) will only free knowledge workers from mundane tasks and introduce more interesting work. We explore this claim and other consequences for knowledge workers using data from a sequential quantitative-qualitative, mixed-method study in...
Chapter
Full-text available
There is a growing emphasis on digitalization in research and business practice. The rapid progress in digital technologies compel firms to innovate and transform their businesses. One way to improve the capacity to innovate and transform is to cooperate with others. However, there is a general lack of research on how co-creation among businesses c...
Article
Full-text available
This paper explores an almost axiomatic claim in the literature that robotic process automation (RPA) represents no threat to knowledge workers who will get fewer routine tasks and more interesting and cognitively challenging work. We explore this claim with data from a sequential quantitative-qualitative, mixed-method study in Norway. 88 RPA users...
Chapter
Full-text available
This qualitative study focuses on how small- and medium-sized enterprises (SMEs) can realize benefits and create information technology (IT) value by investing in cloud enterprise resource planning (ERP) systems. We interviewed 19 respondents from cloud providers and cloud clients and found that their SMEs experienced both benefits and challenges w...
Conference Paper
Full-text available
The field of business intelligence (BI) has become increasingly important in both research and practice in recent years. However, research on the business value of BI is still scarce. This study investigates the factors influencing how BI creates business value. Through an exploratory study, we conducted interviews with 16 BI experts from different...
Article
Full-text available
There is a growing emphasis on digital transformation in research and business practice. The creation of value from IT investments is a critical factor in digital transformation. Research has documented that the ability to realize IT-value is a very challenging endeavor, especially for small enterprises who because of resource poverty are dependent...
Conference Paper
Full-text available
This paper reports from an exploratory study that examines utilization of Business Intelligence and Analytics (BI&A) in Small-and-Medium-sized Enterprises (SMEs). In total, 24 semi-structured interviews of BI&A experts were conducted. The experts highlighted several critical issues that SMEs should consider: (1) to "start Small, think Big" was emph...
Conference Paper
Full-text available
Big data has managed in a very short time to dominate the interest of researchers and managers, vastly changing the way information is generated and used in decision making. Nevertheless, there has been disproportionate focus on the technical aspects of this emerging technology, and limited attention on other relevant organizational elements. Past...
Conference Paper
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This paper reports from an empirical study that focuses on cloud computing (CC) adoption in various contexts. The findings build upon 25 interviews conducted in both Norwegian and Egyptian organizations. We utilized a neo-institutional lens as a guide to understand the internal and external factors, and their various influences on shaping CC adopti...
Article
Full-text available
Enterprise Architecture (EA) is instrumental to align ICT and business strategy, and many organizations carry out substantial efforts to implement EA. It is therefore seen as imperative to drive the digital strategy, identifying innovative new business models and technologies, and realizing more business value of technology investments. However, re...
Article
Full-text available
IT is a challenge to implement Enterprise Architecture (EA) in an organisation. This is also the case in the public sector, like public universities and colleges. There is a very limited research on such issues. It is therefore important to investigate how AE is implemented in various sectors, which benefits are realised and which challenges are mo...
Article
This research paper reports on a Delphi study focusing on the most important issues enterprises are confronted with when making cloud computing (CC) adoption decisions. We had 34 experts from different domain backgrounds participated in a Delphi panel. The panelists were IT and CC specialists representing a heterogeneous group of clients, providers...
Conference Paper
Full-text available
Enterprise Resource Planning (ERP) systems are increasingly being implemented in organizations around the world. Scholars and practitioners consider the ERP system to be one of the most important technological products in an organization. Such systems have the potential to support organizations in their business operations and business growth, and...
Chapter
Full-text available
This study examines a failed enterprise resource planning (ERP) implementation in a small-and-medium-sized enterprise (SME). The improper handling of critical success factors (CSFs), particularly those relating to support from top management, project management, and the use of consultants, led to severe problems. This placed stress on the organizat...
Conference Paper
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This paper explores how a company in the Palestinian territories managed to realise substantial benefits from an ERP system. The Palestinian context is quite challenging, with uncertainty and frequent changes in regulations. This study investigates what the company achieved from the system and what the company did to ensure such successful benefits...
Article
Full-text available
The paper reports on a multiple case study conducted in five Small-and-Medium-Sized Enterprises (SMEs). These companies have implemented ERP systems and the focus is on the critical issues, activities and key actors across different stages of the ERP life cycle in these enterprises. SMEs have less resources and competencies about complex ERP system...
Article
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This research paper reports on the iterative design of a teaching framework developed for teaching Enterprise Systems (ES) classes for Information Systems (IS) graduates. These systems embed technical complexity and create organizational challenges when implemented in organizations. Therefore, teaching good ES classes is pedagogically challenging f...
Article
This exploratory study focuses on ERP post-implementation issues in Small-and-Medium-Sized Enterprises (SMEs). The authors conducted a case study in a small Norwegian retail company, which experienced a performance dip that lasted longer than expected. The case demonstrates how overwhelming the ERP competence requirements can be for an SME. Errors...
Article
Small and medium-sized enterprises (SMEs) are increasingly implementing enterprise resource planning (ERP) systems. Compared to large enterprises, SMEs differ in a number of inherent characteristics, which are likely to impact the ERP system implementations. The purpose of this study is to explore these influences of the SME context on the ERP syst...
Article
The implementation of ERP may create new routines and roles for employees, including extensive training and preparation for changes. In many ways, ERP systems structure and discipline the organization, providing increased control for management and fewer dynamics for employees. Thus, it can be challenging and risky to implement an ERP system in a k...
Article
Full-text available
Purpose The purpose of this paper is to address a theoretical gap in the business process management (BPM) literature on factors that influence the acceptance and use of business process modelling (PM) in organisations. The paper seeks to contribute to theory building and practice in BPM through better understanding of important determinants of PM...
Conference Paper
The purpose of this paper is to investigate the issue of Enterprise Resource Planning (ERP) system implementation in the context of Make-To-Order (MTO) Small and Medium-size Enterprises (SMEs). No prior study has investigated the whole ERP implementation process in MTO SMEs. Because of the special requirements of both the SME and the MTO context, E...
Chapter
This article examines the relationship between training, competence and performance of small and medium-sized enterprises (SMEs) in the context of e-business. Literature review combined with a triangulation of qualitative and quantitative methods were used to investigate these relationships. Data about e-business competences and performance in 339...
Conference Paper
Full-text available
This article addresses a theoretical gap in the BPM literature on factors that influence the acceptance of process modeling (PM) in organizations. Literature review on PM and 34 qualitative interviews were combined into a PM acceptance model and empirically tested with data from 74 companies showing that PM is to a large extent a mandated activity,...
Article
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The low e-Business implementation in small and medium-sized enterprises (SMEs) is an important issue in most countries. This chapter examines the relationship between training, competence and performance of small and medium-sized enterprises (SMEs) and discusses the implications for practice and further research. The study combined data about e-bus...
Article
Full-text available
This article examines the relationship between training, competence and performance of small and medium-sized enterprises (SMEs) in the context of e-business. Literature review combined with a triangulation of qualitative and quantitative methods were used to investigate these relationships. Data about e-business competences and performance in 339...
Article
Full-text available
This article examines the relationship between training, competence and performance of small and medium-sized enterprises (SMEs) in the context of e-business. Literature review combined with a triangulation of qualitative and quantitative methods were used to investigate these relationships. Data about e-business competences and performance in 339...
Article
Full-text available
The paper revises an existing model of process-modelling practice and uses it in a survey of Norwegian model-based process-change projects. In particular, management support and in-project training are robust predictors of project outcome. Practical and theoretical implications are presented and discussed. Important paths for further work include i...
Conference Paper
Full-text available
Despite the importance of process modelling for business process management and related tasks, there are few theories and empirical studies of process-modelling practice available that can serve as the basis for understanding and improving this important practice. To contribute to the development of better theory, this paper proposes a model of pro...
Conference Paper
Full-text available
The paper revises an existing model of process-modelling practice and uses it in a survey of Norwegian model-based process-change projects. A central hypothesis is confirmed: There is a positive relationship between modelling processes in terms of management support, lack of resistance, in-project training, model types, and project outcome. Further...
Article
Full-text available
With enterprise systems being a natural part of any business environment, they are becoming an integrated part of educational environments. With the systems having the potential to illustrate, visualize and simulate business and decision-making processes to students of both business and IT, they hold vast potential for playing a crucial role in fut...
Article
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In the last decade there was growing interest in strategic management literature about factors that influence a company's ability to use IT. There is general consensus that knowledge and competency are necessary in developing an IT capability, but there is very little understanding of what the necessary competencies are, and how they influence IS u...
Conference Paper
Full-text available
Process modelling is a central topic in the information systems field. This paper reports from an empirical study of 34 Norwegian process change projects where process modelling was used. The paper investigates which factors that were most important for effective process modelling: project-specific factors or modelling-related factors? By comparing...
Conference Paper
Full-text available
This article examines the relationship between e-business competence, training, and the performance of e-business in small and medium-sized enterprises (SMEs). E-business competencies and e-business performance were investigated based on survey data from a sample of 339 SMEs in three European countries. In addition, data of the training supply rela...
Conference Paper
Full-text available
Process change, in various incarnations, has been a central topic in the IS field for several decades. This paper presents an overview of Norwegian model-supported process-change practice, based on in-depth interviews of 33 informants, each describing a different process-change effort in one of 30 Norwegian enterprises. The overview focusses on use...
Article
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Recent studies indicate that e-government initiatives have not held their promise of improving government services. The majority of efforts to benchmark e-government have had central government as the unit of analy- sis. This study employs the MeGAP-3 (The Municipal E-Government Assess- men Project) assessment tool to assess the status of municipal...
Conference Paper
Full-text available
This article examines the relationship between co- opetition, the simultaneous cooperation and competition, and the success of e-business in small and medium-sized enterprises (SMEs). In this context co-opetition is understood and operationalized as a combination of sourcing and alignment capabilities of the SMEs and the cooperative orientation of...
Chapter
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This paper reports on an ongoing project that aims to assist SMEs in the strategic use of e-business technology. We present the first stage of this project, where the goal is to identify critical types of competence that can enable or inhibit the successful use of e-business technologies. We start by describing the conceptual model of competencies...
Chapter
The purpose of this work is to investigate the proposition that sourcing and alignment competencies are positively related to e-business success for small and medium sized enterprises (SMEs). We review and operationalize critical competencies in sourcing and alignment related to the use of e-business i SMEs, and we report the exploratory empirical...
Chapter
In this paper, we propose a model of deployment of systems development methods (SDMs). SDMs are stated to be developed based on particular assumptions and on specific paradigms. We trace the process of how SDMs are first developed, then may take on different versions as they are adapted and used in an organizational setting. We explore how these ve...
Conference Paper
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This paper presents the results of a survey used to collect data about media choice from 228 respondents in Norwegian organizations. In this study, we focus on the role of three factors in influencing media choice: (a) task type, (b) experience with different media and (c) users perceptions of media. Results indicate that traditional media (such as...
Article
Full-text available
This article presents an empirical study of key IS issues among Norwegian IS managers. We look at which issues the IS managers perceive as most important. In addition we test how the perception of key issue importance is moderated by industry type and position. We find that four issues are significantly correlated with industry type or IS manager p...
Article
This paper discusses the contribution and use of the value chain component within a prototype decision support system (DSS). Here, the authors focus on the inclusion of Porter's value chain within the general design of the DSS for a purchasing manager in the Norwegian wood processing industry. They discuss the value chain and cost driver parameters...
Article
In this paper we focus on the practical and conceptual design factors and implementation features of a prototype decision support system for a typical 'administrative man'. We discuss the parameters and design principles that we found significant for the creation, inclusion and visualisation of mental models to aid the change management process for...
Article
In the experiment R704 at the CERN Intersecting Storage Rings, the two p-wave charmonium states χ1 and χ2 were formed directly in proton-antiproton annihilation, and detected through the decay chain χj→γ+J ψ→ψ+e+e-. The angular d istributions of the events found are studied here. A maximum likehood analysis shows that χ1 radiative transition to the...
Article
In an experiment performed at the CERN-ISR the direct formation is observed of the χ1 and χ2 charmonium states in proton-antiproton annihiliation. A novel technique provided excellent energy resolution together with small background and reduced systematics. The following values for the masses and total widths of the states were obtained: Λχ1 <3 MeV...
Article
This experiment has been performed at the CERN Intersecting Storage Rings to study the direct formation of charmonium states in antiproton-proton annihilations. The experimental program has partly been devoted to an inclusive scan for in the range 3520–3530 MeV/c2. A cluster of five events has been observed in a narrow energy band, centred on the c...

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