D. Harrison Mcknight

D. Harrison Mcknight
Michigan State University | MSU · Department of Accounting and Information Systems

PhD

About

80
Publications
106,136
Reads
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17,892
Citations
Introduction
D. Harrison McKnight is a Professor Emeritus from the Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University. Harrison primarily conducts behavioral field research, focusing on initial trust, trust in technology, Sharing Economy trust, trust building, trust change over time, trust repair, Expectation Disconfirmation Theory, and technical employee retention.
Additional affiliations
August 2001 - present
Michigan State University
Position
  • Research Assistant
August 1997 - July 2001
Florida State University
Position
  • Professor (Assistant)
Education
September 1992 - August 1997
University of Minnesota Twin Cities
Field of study
  • Management Information Systems
September 1979 - April 1981
Brigham Young University - Provo Main Campus
Field of study
  • General Business and Economics

Publications

Publications (80)
Article
Full-text available
Purpose The research aims to addresses the limitations of previous literature regarding choosing the appropriate conceptualization of trust (i.e. interpersonal trust or system trust) and the role of design aesthetics in generating system trust and intention to adopt mobile banking. Design/methodology/approach The research conducts two studies. Stu...
Article
Full-text available
This study seeks to broaden our understanding of the popular, yet under-researched, concept of micromanagement in the IT workforce by exploring IT professionals' trust in the competence of their supervisor as an antecedent to their perceptions of being micromanaged. The study also explores whether felt responsibility is the mechanism via which micr...
Article
Full-text available
Trust-in-technology is an emerging research domain that examines trust in the technology artifact instead of trust in people. While previous research finds that trust-in-technology can predict important outcomes, little research has examined the effect of unmet trust-in-technology expectations on trusting intentions. Further, both trust and expecta...
Preprint
Full-text available
We examine why trust change occurs when potential users first encounter news about a specific technology. We propose personal perceptions and three cognitive outcomes-attention, sensemak-ing, and threshold-affect trust change in educated young adults 10 surveyed regarding a technology product. We find the outcomes of attention, sensemaking, and thr...
Article
Full-text available
Abstract While the information systems (IS) community,has examined,the role of interpersonal trust in e-commerce acceptance, IS researchers are just beginning to examine the role of humantechnology trust in technology acceptance. Trust in technology is an increasingly important concept as systems become,more complex,and harder for any one human,to...
Article
Full-text available
Trust in technology is an emerging research domain that examines trust in the technology artifact instead of trust in people. Although previous research finds that trust in technology can predict important outcomes, littleresearch has examined the effect of unmet trust in technology expectations on trusting intentions. Furthermore, both trust and e...
Article
Full-text available
Information systems (IS) research has demonstrated that humans can and do trust technology. The current trust in technology literature employs two different types of trust in technology constructs. Some researchers use human-like trust constructs (e.g., benevolence, integrity, and ability), while other researchers use system-like trust constructs (...
Article
Full-text available
Prior research has shown that proximal states are important mechanisms through which distal states relate to IT usage. In particular, the influence of distal traits tied to social activity has not been incorporated into the nomological network surrounding information technology (IT) use. Addressing this literature gap, the authors develop their res...
Article
Full-text available
Existing trust research typically uses a variance theory approach and studies trust over one or perhaps two time periods. By contrast, this article uses a process theory approach and addresses how trust changes over a longer period of time. We introduce a social psychology-based Information Processing Model (IPM) that explains how events may or may...
Conference Paper
Full-text available
Existing trust research typically uses a variance theory approach and studies trust over one or perhaps two time periods. By contrast, this article uses a process theory approach and addresses how trust changes over a longer period of time. We introduce a social psychology-based Information Processing Model (IPM) that explains how events may or may...
Conference Paper
Full-text available
This study empirically tests a social psychology-based Information Processing Model (IPM) that explains how events may change trust over time based on three cognitive mechanisms or “gears”: attention, attribution, and judgment. We briefly describe the IPM, and then empirically validate its assumptions and extensions. The IPM is contrasted with the...
Article
While some online social networking (OSN) websites, such as Facebook, have reported sustained growth, others, such as Bebo, have not. This study investigates the factors that influence users' intentions to continue using these websites. We adapt the theory of reasoned action and develop a model depicting how trusting beliefs, habit, attitude, and s...
Conference Paper
Full-text available
This article addresses how trust changes over time. We introduce a social psychology-based Information Processing Model (IPM) that explains how trust changes over time based on three cognitive mechanisms: attention, attribution, and judgment. This model is contrasted with the traditional incremental progression model of trust change. We also explai...
Article
Full-text available
Expectation Disconfirmation Theory (EDT) posits that expectations, disconfirmation, and performance influence customer satisfaction. While information systems researchers have adopted EDT to explain user information technology (IT) satisfaction, they often use various EDT model subsets. Leaving out one or more key variables, or key relationships am...
Article
Full-text available
Not all individuals log into an online social networking (OSN) website because they have deliberately reflected on how useful and fun it will be. For some users, this post-adoptive use decision requires a less deliberate process based on past experience. For still others, the decision is automatic and requires little, if any, reflection on beliefs...
Article
Full-text available
Oftentimes researchers may not only generalize across a population, but may also extrapolate research findings across time. While either assumption can introduce difficulties, generalizing results in one time frame to another time frame may be especially perilous. We study a data exchange, and find that interventions designed to improve exchange fe...
Article
Full-text available
Studies of information technology (IT) use have focused on numerous antecedents to behavioral intent to use. Although some antecedents (such as subjective norms) reflect aspects of the organizational environment, most antecedents reflect beliefs or attitudes about the technology itself. Using TAM, social exchange theory, and social information proc...
Article
Full-text available
This essay attempts to describe the potentially positive or negative outcomes of a research methods issue. I draw upon three lessons for scientists found in the field of medical science. These three lessons are applied to the Accounting Information Systems (AIS) field. Finally, I suggest a few ways by which AIS researchers can collectively make the...
Article
Full-text available
Trust plays an important role in many Information Systems (IS)-enabled situations. Most IS research employs trust as a measure of interpersonal or person-to-firm relations, such as trust in a Web vendor or a virtual team member. Although trust in other people is important, this paper suggests that trust in the information technology (IT) itself als...
Article
Full-text available
Researchers have recently studied technology trust in terms of the technological artifact itself. Two different kinds of trusting beliefs could apply to a website artifact. First, the trusting beliefs may relate to the interpersonal characteristics--competence, integrity, and benevolence. Second, they may relate to corresponding technology characte...
Article
In this study, we examine trust in information technology's (IT) relationship with postadoption exploration of knowledge management systems (KMS). We introduce and distinguish between trust in IT and trust in IT support staff as object-specific beliefs that influence technology's infusion into organizations. We suggest that these object-specific be...
Conference Paper
Full-text available
This paper tests a privacy calculus model for Facebook users. The model posits that both the costs and benefits related to privacy will influence users' information disclosure and their usage continuance intention. In a sample of business college students, we find that the privacy calculus model is not well-supported. Instead, two factors (privacy...
Article
Full-text available
Trust plays an important role in many Information Systems (IS)-enabled situations. Most IS research employs trust as a measure of interpersonal or person-to-firm relations, such as trust in a Web vendor or a virtual team member. Although trust in other people is important, this article suggests that trust in the Information Technology (IT) itself a...
Chapter
Full-text available
Studies of information technology (IT) use have focused on numerous antecedents to behavioral intent to use. Although some antecedents (such as subjective norms) reflect aspects of the organizational environment, most antecedents reflect beliefs or attitudes about the technology itself. Using TAM, social exchange theory, and social information proc...
Article
Full-text available
Studies have shown that positive perceived job characteristics, such as job significance and task autonomy, tend to decrease IT personnel turnover intention. In addition, employee perception of their workplace characteristics may affect turnover. Few studies have examined this. We tested whether workplace characteristics – structural fairness, trus...
Article
Full-text available
Studies of information technology (IT) use have focused on numerous antecedents to behavioral intent to use. Although some antecedents (such as subjective norms) reflect aspects of the organizational environment, most antecedents reflect beliefs or attitudes about the technology itself. Using TAM, social exchange theory, and social information proc...
Conference Paper
Full-text available
This paper examines trust’s role in predicting Facebook continuance intention. We examine the relative influence of two types of trusting beliefs including interpersonal-related trust beliefs and technology-related trust beliefs on technology trusting intentions. Interpersonal trusting beliefs include integrity, competence, and benevolence. Technol...
Conference Paper
Full-text available
This paper builds a model showing how people relationships affect job satisfaction and organizational commitment in IT workers. The relationship predictors are trust in management and perceived harmonious teamwork. The effects of these predictors are contrasted with the effects of job characteristics. The general research testing steps are also out...
Article
Full-text available
Researchers have found computer self-efficacy (CSE) to be important to technology adoption. Past research has treated CSE as a unitary concept. This paper proposes that CSE has two dimensions-internal and external. The idea that CSE has internal and external dimensions is based on attribution theory, which identifies the human tendency to attribute...
Article
Full-text available
Purpose – This study aims to examine how two types of trust affect five key franchisee attitudes/behaviors within a setting where franchisees have strong contractual ties to the franchisor. The five attitudes/behaviors are: identification and satisfaction with the franchisor, compliance and non-compliance with franchisor directives, and perceived r...
Conference Paper
Full-text available
Several researchers have studied technology trust in terms of the technological artifact of the technology. Two different types of trusting beliefs could apply to websites. First, the trusting beliefs may relate to interpersonal characteristics such as benevolence, competence, and integrity. Second, they may relate to technology characteristics suc...
Article
Full-text available
Research has provided little evidence that trust in an offline bank can encourage adoption of the bank's online business. Yet, more and more brick-and-mortar banks and other businesses are investing in online Web sites that supposedly ldquoleveragerdquo positive consumer impressions of their offline business. The main purpose of this study is to te...
Conference Paper
Full-text available
Website success hinges on how credible the consumers consider the information on the website. Unless consumers believe the website's information is credible, they are not likely to be willing to act on the advice and will not develop loyalty to the website. This paper reports on how individual differences and initial website impressions affect perc...
Article
Full-text available
We examined sources of Internet anxiety; specifically modeling the ties from broad dispositional traits (computer anxiety, computer self-efficacy, and personal innovativeness with IT), beliefs about the work environment (about the adequacy of resources and trust in technology), and two forms of social support for IT (leader and peer support) to ind...
Article
Full-text available
This study examines the antecedents of turnover intention among information technology road warriors. Road warriors are IT professionals who spend most of their workweek away from home at a client site. Building on Moore’s (2000) work on turnover intention, this article develops and tests a model that is context-specific to the road warrior situati...
Chapter
Full-text available
This study examines a model of factors influencing system troubleshooter trust in their supervisors, contrasting experiential and nonexperiential factors. System troubleshooters keep important organizational systems operating. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial int...
Article
Full-text available
This study examines the role of information quality in the success of initial phase interorganizational data exchanges. We propose perceived information quality as a factor of perceived risk and trusting beliefs, which will directly affect intention to use the exchange. The study also proposes that two important system design factors, control trans...
Conference Paper
Full-text available
Information credibility is important to Internet advice site vendors because they primarily build a revenue stream based on how credible consumers consider the information on the website. Unless consumers believe the website’s information is credible, they are not likely to be willing to act on the advice. This paper reports on an empirical study o...
Article
Full-text available
The information technology professional is regularly expected to work with colleagues in both IT and other areas of the organization. During these interactions, the IT employee is expected to conform to occupational or organizational norms regarding the display of emotion. How do these display norms affect the IT professional? This study examines a...
Conference Paper
Full-text available
Researchers have not studied e-commerce distrust as much as e- commerce trust. This study examines whether trust and distrust are distinct concepts. If trust and distrust are the same, lack of distrust research matters little. But if they are different, the lack of distrust research could be problematic because distrust may have a unique B2C impact...
Article
Full-text available
Trust has been proposed to develop quickly rather than slowly. When it develops rapidly, trust forms through disposition, cues and contextual perceptions rather than through interpersonal interaction. Specifically, one initial trust building model proposes that trust forms initially by means of social categorization processes, institution-based tru...
Chapter
Full-text available
This study examines a model of factors influencing system troubleshooter trust in their supervisors, contrasting experiential and nonexperiential factors. System troubleshooters keep important organizational systems operating. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial int...
Article
Full-text available
System troubleshooters keep important organizational systems operating. This study examines factors influencing system troubleshooter trust in their supervisors, contrasting experiential and non-experiential factors. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial interpersonal...
Article
Little empirical research has addressed how trust building occurs across the early stages of a consumer's web experience. This paper tests the effects of privacy assurance and industry endorsement seals, reputation advertising by a web business, disposition to trust, and structural assurance on consumer trust across two early stages: the introduc-...
Article
Full-text available
This study examines whether some types of dispositional trust/distrust concepts are better than other types at inducing consumers to trust a Web advice provider. We propose and test a model in which dispositional trust and distrust concepts are given separate roles. This unique approach is based on the growing, but untested theoretical consensus th...
Conference Paper
Full-text available
Significant work has been initiated on trust in e-commerce settings, but little research has addressed distrust. Because of its connection to the insecurities that are found in risky situations, disposition to distrust is particularly suited to addressing issues of high risk, while disposition to trust is better suited for low risk issues. High ris...
Article
Full-text available
This paper develops and tests a model of consumer trust in an electronic commerce vendor. Building consumer trust is a strategic imperative for web-based vendors because trust strongly influences consumer intentions to transact with unfamiliar vendors via the web. Trust allows consumers to overcome perceptions of risk and uncertainty, and to engage...
Article
Full-text available
vidence suggests that consumers often hesitate to transact with Web-based vendors be- cause of uncertainty about vendor behavior or the perceived risk of having personal information stolen by hackers. Trust plays a central role in helping consumers overcome per- ceptions of risk and insecurity. Trust makes consumers comfortable sharing personal inf...
Conference Paper
Full-text available
The study proposes that work-family conflict, autonomy, and workload influence work exhaustion and job satisfaction. Exhaustion is also thought to influence satisfaction. The model further proposes that work exhaustion and job satisfaction will affect organizational commitment, which, in turn, will influence turnover intention. The study was conduc...
Article
Full-text available
Trust is a vital relationship concept that needs clarification because researchers across disciplines have defined it in so many different ways. A typology of trust types would make it easier to compare and communicate results, and would be especially valuable if the types of trust related to one other. The typology should be interdisciplinary beca...
Article
Full-text available
Trust is a vital relationship concept that needs clarification because researchers across disciplines have defined it in so many different ways. A typology of trust types would make it easier to compare and communicate results, and would be especially valuable if the types of trust related to one other. The typology should be interdisciplinary beca...
Conference Paper
Full-text available
While researchers have said that trust is vital to customer-vendor relationships, they have said little regarding distrust, the flip side of trust. Further, although many researchers agree that distrust is separate from trust, they have not clearly defined and distinguished distrust from trust. We discuss the negative emotion-laden nature of distru...
Conference Paper
Full-text available
A typology of trust concepts would enable researchers to compare results and communicate results more clearly. The typology would be especially valuable if the types of trust are shown to relate to each other. This paper justifies such an interdisciplinary typology and relates the trust constructs to e-commerce actions. It defines both conceptual l...
Chapter
Full-text available
Researchers have remarked and recoiled at the literature confusion regarding the meanings of trust and distrust. The problem involves both the proliferation of narrow intra-disciplinary research definitions of trust and the multiple meanings the word trust possesses in everyday use. To enable trust researchers to more easily compare empirical resul...
Conference Paper
Full-text available
Trust is a vital relationship concept that needs further conceptual analysis, not just empirical testing. Trust has been defined in so many ways by so many different researchers across disciplines that a typology of the various types of trust is sorely needed. This paper justifies and develops such an interdisciplinary typology and defines the cons...
Conference Paper
Full-text available
This study investigates the development of trust in a Web-based vendor during two stages of a consumer's Web experience: exploration and commitment. Through an experimental design, the study tests the effects of third party endorsements, reputation, and individual differences on trust in the vendor during these two stages.
Article
Full-text available
Arguably, the most critical time frame for organizational participants to develop trust is at the beginning of their relationship. Using primarily a cognitive approach, we address factors and processes that enable two organizational parties to form relatively high trust initially. We propose a model of specific relationships among several trust-rel...
Conference Paper
Full-text available
1. ABSTRACT Since 1980, when Couger and Zawacki called computer operations an information systems “stepchild,” relatively little research has been done on computer operators. Almost no research has addressed the motivation of critical systems operators (CSOs), who run computer systems on which thousands of people depend to accomplish their daily bu...
Conference Paper
GSSs have the potential to help autocratic groups significantly improve their decision making processes. However, the same autocratic power t8ructms seem to rliscourage GSS use. Ifthis is true, the overall effectiveness of GSS for groups will be very limited. Ur&xtunately, not enough is known about why groups use or don’t use GSSs (Kraemer and King...
Article
Full-text available
Thesis (Ph. D.)--University of Minnesota, 1997. Includes bibliographical references (p. 172-190). Photocopy.
Technical Report
Full-text available
What does the word ‘trust’ mean? Scholars continue to express concern regarding their collective lack of consensus about trust’s meaning. Conceptual confusion on trust makes comparing one trust study to another problematic. To facilitate cumulative trust research, the authors propose two kinds of trust typologies: (a) a classification system for ty...
Presentation
Full-text available
ABSTRACT: Trust is a key enabler of cooperative human actions. Three main deficiencies about our current knowledge of trust are addressed by this paper. First, due to widely divergent conceptual definitions of trust, the literature on trust is in a state of construct confusion. Second, too little is understood about how trust forms and on what trus...

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Projects

Projects (8)
Project
understand the interplay and differences between trust and distrust
Project
To understand what causes trust to change over time