Craig M. Parker

Craig M. Parker
Deakin University · Department of Information and Business Analytics

PhD

About

103
Publications
64,611
Reads
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1,229
Citations
Citations since 2016
5 Research Items
519 Citations
2016201720182019202020212022020406080
2016201720182019202020212022020406080
2016201720182019202020212022020406080
2016201720182019202020212022020406080
Additional affiliations
January 1998 - present
Deakin University
Position
  • Professor (Associate)
July 1997 - December 1997
Monash University (Australia)
Position
  • Research Associate

Publications

Publications (103)
Article
Full-text available
This paper presents a framework on how Small and Medium Enterprises (SMEs) can proactively incorporate content relating to their ecological responsibility (or green) activities in their websites. SME studies offer limited guidance on, and conceptualisation of, how organisations can incorporate different types of content into their website designs....
Article
Full-text available via: https://dro.deakin.edu.au/view/DU:30067653 Landfill waste has a negative impact on the environment and small and medium sized enterprises (SMEs) are believed to be significant contributors. There is little government or scholarly research, however, quantifying the collective volume of waste SMEs send to landfill. Where stud...
Article
A common method for measuring the quality of large firms' communication of environmental improvement (changes in business processes or practices to reduce ecological impact) in their reports and websites involves: looking for many environmental indicators; scoring the description of each indicator on the basis of the level of quality (e.g. vague or...
Article
Full-text available
b>Purpose – The paper critiques a range of theories and evaluates their ability to provide a lens for explaining the idiosyncratic nature of small firms and their e-business adoption decisions. Design/methodology/approach – This literature review firstly summarises the existing research evidence that shows that small firms are idiosyncratic when i...
Article
Full-text available
Small and medium-sized enterprises (SMEs) are an important part of the world economy but they are thought to be responsible for around 60% of all carbon dioxide emissions and 70% of all pollution. SMEs often have major problems with limited resources, limited knowledge, and limited technical capabilities to deal with their own negative environmenta...
Article
Local sporting clubs make a major contribution by encouraging sport participation. Whilst digital technologies assist clubs to achieve their objectives, many face challenges with their implementation due to limited resources. This paper extends the Valuable, Rare, Imitability and Organisation (VRIO) framework in resource-based theory to examine the...
Article
Full-text available
The contribution of local (“grassroots”) sporting clubs to their economies amounts to billions of dollars. These clubs typically rely on volunteers who use Internet platforms (such as websites and social media) to support their roles. Use of the Internet can assist these volunteers by facilitating improved information access, communication, and eff...
Article
Full-text available
It can be difficult for organisations which develop an information system (IS) for use by many small and medium enterprises (SMEs) to recruit SME personnel during IS design. The paper addresses this problem by exploring the nature of relationships that organisational stakeholders can use to recruit SME personnel during IS design, which has received...
Article
Full-text available
Inter-organizational information systems (IOIS) offer many potential benefits to organizations, and IOIS adoption has increased in the last few decades. However, IOIS adoption varies significantly across different contexts, and little research has investigated how contextual factors affect IOIS-adoption variances at the inter-organizational (IO) le...
Article
Full-text available
This paper identifies novel approaches to future small and medium enterprise (SME) research from a review of articles, and then introduces the papers in this AJIS special section which evidence these approaches. More specifically, the paper makes an important contribution by reviewing 61 articles in high ranked IS journals (2000-2014) and introduci...
Article
Full-text via: http://hdl.handle.net/10536/DRO/DU:30073804 Purpose – The aim of this paper is to report on an exploratory, qualitative study of how small and medium enterprises (SMEs) describe their firm’s relationships with or impact on stakeholders when communicating corporate social responsibility (CSR) on their websites. Design/methodology/ap...
Article
The literature offers a fragmented view of design options with the potential to affect the prominence of selected content (e.g., privacy information) on organizational websites. This article contributes to knowledge by consolidating the design options into a single framework. It argues that future research should consider how the design options in...
Article
Full-text available
This article integrates typically separate SME research on e-commerce, business networking, and knowledge management into a model explaining factors influencing the willingness of SME owner-managers to share knowledge online in business networks in rural districts. This is important because e-commerce can assist owner-managers, often dispersed in r...
Chapter
Full text available at: https://dro.deakin.edu.au/view/DU:30049520 This chapter contributes to green ICT/IS research by presenting a content analysis method for analysing the environmental sustainability descriptions on small and medium enterprise (SME) websites. Past research focuses on large firms, and few past studies have explored how firms of...
Article
Full-text available
This paper considers how the IS discipline can engage with discourse on the institutions and their interventions which influence and regulate green IS innovation. To consider possible responses, we apply King et al.'s (1994) taxonomy, based on Institutional Theory, to frame a research agenda to guide future exploration and debate on the interventio...
Article
Full-text available
This paper reports on a qualitative study aimed at investigating whether Australian Information Systems (IS) students undertaking a team-based capstone subject with real clients believed the subject had enhanced their employability skills. This research is important because UK and Australian governments and industry are increasingly pressuring univ...
Conference Paper
Full-text available
There is growing IS research concerning SME use of websites and limited but growing research on corporate social responsibility (CSR) by SMEs. However, to-date these two bodies of literature have remained largely separate. This paper links these fields by presenting an SME website content analysis method. Melville in his seminal MIS Quarterly artic...
Article
Full-text available
IS research on social media (e.g. Facebook, Twitter, blogs) has so far used user surveys or quantitative content analysis (QuantCA) research methods almost exclusively. There is considerable potential for social informatics research to use qualitative content analysis (QualCA) to explore social media discourse and its appropriation by people "in si...
Conference Paper
Full-text available
Generic skills are increasingly the focus of universities worldwide and are often developed in professional practice courses. This paper presents qualitative findings from students regarding their perceptions of the generic skills they developed during a capstone course in an Information Systems program. The study found that the capstone course imp...
Conference Paper
Full-text available
There has been almost no IS related corporate social responsibility (CSR) research on small and medium enterprises (SMEs), and most non-IS research does not examine how SMEs use websites to communicate their CSR initiatives. This paper develops and applies a framework to report on the results of an exploratory content analysis of 33 Australian SME...
Conference Paper
There has been almost no IS related corporate social responsibility (CSR) research on SMEs, and most non-IS research does not examine how SMEs use websites to communicate their CSR initiatives. This paper develops and applies a framework to report on the results of an exploratory content analysis of 33 Australian SME websites in the Information Med...
Article
Full-text available
This paper presents a framework on how Small and Medium Enterprises (SMEs) can proactively incorporate content relating to their ecological responsibility (or green) activities in their websites. SME studies offer limited guidance on, and conceptualisation of, how organisations can incorporate different types of content into their website designs....
Conference Paper
Full-text available
In this paper we contribute to an understanding of how small and medium sized enterprises (SMEs) can be encouraged to participate in the management of environmental common pool resources. We do this by applying ideas from general theories about collective actions and, using evidence from interviews of people with experience dealing with SMEs, show...
Article
Full-text available
We are pleased to present this AJIS featured theme on Small Business and Information Systems, which is the result of a merger between AJIS and the Journal of Information Systems and Small Business. The co-editors of both journals felt that the merger would help raise the profile of small business research in Australia (since AJIS is more highly rec...
Article
Full-text available
Blogs appear to be gaining momentum as a marketing tool which can be used by organisations for such strategies and processes as branding, managing reputation, developing customer trust and loyalty, niche marketing, gathering marketing intelligence and promoting their online presence. There has been limited academic research in this area, and most s...
Article
Full-text available
Online information seekers increasingly utilise the online encyclopaedia Wikipedia as a key reference source. Wikipedia's special feature is that it is based on the collective intelligence (CI) of lay citizens. Its consensus-building participatory knowledge-building processes replace traditional encyclopaedia processes founded on the knowledge of e...
Conference Paper
Full-text available
Much of the existing research on Corporate Social Responsibility (CSR) focuses on large firms, with comparatively little on Small and Medium Enterprises (SMEs). The SME research focuses on barriers and drivers to CSR and neglects how SMEs communicate their CSR activities. This paper addresses this gap by reporting on a content analysis of 443 Austr...
Conference Paper
Full-text available
Small businesses are' estimated to contribute a significant proportion of global pollution, yet there is little empirical evidence to support this claim. The main aim of this research was to conduct an exploratory analysis of small business's environmental impact in terms of waste, water and energy.
Article
Full-text available
b>Purpose – This paper proposes the concepts of Communities of Enterprise (CoEs) and Virtual Communities of Enterprise (VCoEs) to describe business networking patterns in regional areas where there is no central organisational or industry focus and small and medium enterprises dominate the economy. Design/methodology/approach – Based on analysis of...
Conference Paper
Full-text available
Small and medium sized enterprises (SMEs) are an important part of the world economy but they are thought to be responsible for around 60% of all carbon dioxide emissions by businesses in the UK and 70% of all pollution. SMEs often have major problems with limited resources, limited knowledge and limited technical capabilities to deal with their ow...
Article
Full-text available
The Web offers a powerful tool for knowledge-sharing among small and medium sized enterprises (SMEs). Such online initiatives have, however, frequently been unsuccessful. This paper examines factors motivating SMEs to share knowledge online. It reports data from a telephone survey of 192 SME members of two successful regional business networks comp...
Article
Full-text available
The economic sustainability of regional areas is dependent on cross‐industry innovation and knowledge‐sharing among Small and Medium Enterprises (SMEs). The web‐based initiatives deployed in regions worldwide to facilitate SME knowledge‐sharing have typically been unsuccessful. This paper argues that the main reason for these failures is the lack o...
Chapter
This article provides a conceptual argument that the knowledge management (KM) approach of communities of practice (CoPs), and their virtual equivalents (VCoPs), can create value for clusters of regional small and medium enterprises (SMEs). The article firstly shows that value creation in regional clusters occurs by encouraging collective learning...
Chapter
The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can b...
Conference Paper
Full-text available
Existing research concerning the adoption of Electronic Business (eBusiness) by small firms has primarily investigated the factors influencing their adoption decisions, with firms being the unit of analysis. In addition, the research assumes that it is primarily small firm owners, employees, trading partners, eBusiness product/service providers, go...
Article
Full-text available
A major challenge facing firms competing in electronic business markets is the dynamic integration of knowledge within and beyond the firm, enabled by internet-based infrastructure and emergent fluid socio-technical networks. This paper explores how social actors dynamically employ intranets to integrate formal and informal knowledge within evolvin...
Article
Full-text available
Previous research which consolidates the growing body of academic literature on small and medium enterprises (SMEs) and electronic business (eBusiness) has taken the form of meta-analyses which focus on analysing adoption factors, pre-2000 articles and a small number of journals. This paper makes a valuable contribution to the analysis of SME-eBusi...
Article
Full-text available
eBusiness research typically questions why small firms do not adopt these powerful technologies and suggests explanatory factors for these perceived shortcomings. This paper argues against the technological expansionist view by questioning why small firms should adopt eBusiness. Specifically, it proposes a new conceptualisation showing that each sm...
Conference Paper
Full-text available
It is challenging to teach supply chain management (SCM) practices and technologies to tertiary students. This is because the back-end and highly dynamic processes can be difficult to visualise and because many students only have experience as a consumer. This paper reports the authors' experiences using a variety of multimedia and interactive enha...
Chapter
The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can b...
Conference Paper
Full-text available
The IS education field has made increasing use of computerised experiential simulations, but few attempts have been made to create an authentic learning environment that combines and balances elements of video-based computer simulation with real-life learning activities. This paper explores the design principles used to develop a CD-ROM simulation...
Article
Full-text available
With organisational work increasingly performed by the collaboration of distributed groups, an improved understanding is needed of the co-creation of knowledge in emerging virtual structures. We explore the potential of the ubiquitous organisational tool, electronic mail (e-mail), for supporting collaborative knowledge creation in such settings. Th...
Conference Paper
Full-text available
Many regional economies have pursued a strategy of stimulating the development of regional clusters. Such clusters typically include small and medium enterprises (SMEs) as a core component of those economies. Effective cluster development in that context depends on SMEs sharing knowledge and generating innovation. ICT networks can be an important r...
Article
Full-text available
Virtual communities of practice (VCoPs) are online business networks which are increasingly used by large organisations as a key strategy for creating value in the knowledge-based economy of the 21 st Century. This paper examines the applicability of VCoPs to cross-industry regionally clustered small business networks. Interviews conducted with gov...
Conference Paper
Full-text available
Previous meta-analyses of SME-eBusiness journal research focuses on analysing adoption factors, pre-2000 articles and a small number of journals. This paper departs from this research by analysing 100 articles published between 2003 and 2006 in 41 journals on the basis of the research approaches employed, countries and eBusiness technologies studie...
Conference Paper
Full-text available
An increasing challenge for contemporary businesses is to be able to respond to perceived opportunities and threats by dynamically integrating knowledge dispersed across and beyond the organisation. This paper provides findings from two interpretive case studies that illustrate how corporate intranets can be dynamically interwoven with other knowle...
Chapter
Full-text available
This article provides a conceptual argument that the knowledge management (KM) approach of communities of practice (CoPs), and their virtual equivalents (VCoPs), can create value for clusters of regional small and medium enterprises (SMEs). The article firstly shows that value creation in regional clusters occurs by encouraging collective learning...
Article
This article provides a conceptual argument that the knowledge management (KM) approach of communities of practice (CoPs), and their virtual equivalents (VCoPs), can create value for clusters of regional small and medium enterprises (SMEs). The article firstly shows that value creation in regional clusters occurs by encouraging collective learning...
Article
The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can b...
Conference Paper
Full-text available
This paper considers the need for knowledge management (KM) in regional clusters comprising many small and medium enterprises (SMEs) and the appropriate KM techniques for this form of economic organisation. Information and communication technologies offer a range of tools to help such clusters develop into electronically- linked eClusters, making K...
Conference Paper
Full-text available
Existing research on B2B iMarketplaces (and the intermediaries which operate them) has tended to focus on viewing US iMarketplace web sites or conducting case studies. This paper builds upon this work by conducting a survey of the total identifiable population of Australian B2B iMarketplace intermediaries to determine whether the classifications of...
Conference Paper
Full-text available
Existing research on B 2B iMarketplaces (and intermediaries operating them) focuses primarily on viewing US iMarketplace web sites or conducting case studies. This paper extends this work by presenting survey findings of the total identifiable population of Australian B2B iMarketplace intermediaries to describe the iMarketplace characteristics and...
Article
this paper we will explore these supply chain management approaches, beginning with an overview of the enabling technologies: traditional EDI and various complementary technologies such as barcoding and eCommerce gateway systems. EDI standards EDI document translation standards define the rules for expressing business documents (or messages or tran...
Article
This paper will provide an overview of various electronic payment systems: interbank clearing systems, electronic funds transfers, financial EDI, retail payments (ATMs, EFTPoS, card payments, smart cards), home banking and Internet payment systems. Interbank clearing systems The global nature of eCommerce necessitates mechanisms by which payments c...
Article
Full-text available
For an organisation to undertake a Customer Relationship Management (CRM) implementation program it needs to consider a multitude of requirements. Some authors have hinted at viewing CRM within a wider perspective than just customer centric perspectives. The aim of this paper is to discuss the domain and conceptualise some of the requirements of CR...
Article
Full-text available
Electronic Data Interchange (EDI) – or the application-to-application exchange of structured business documents such as invoices and purchase orders – has been in use for many decades. During the late 1980s and 1990s in particular the push by industry and academics for widespread EDI use led to what could arguably be called the origins of supply ch...
Article
this paper is to discuss the domain of CRM from an organisation's point of view. However, CRM needs to be identified as the whole organisation, including its internal and external environments. Undertaking CRM in any organisation needs to be preceded by a sequence of stages. An organization needs to develop a roadmap outlining the path to become CR...
Article
Full-text available
The IS research community has moved away from concentration upon the technical issues associated with IS and now tends to focus on more behavioural issues. This paper discusses the evolution of IS research themes and summarises the methodologies which illustrate this shift in emphasis and the current trends in IS research. The paper then argues tha...
Article
Electronic commerce technologies have many potential applications in the health and human services sector. Implementation of these techniques is growing and assisting the administration and delivery of these services. There are a number of aspects of eCommerce in human services delivery which distinguish it from commercial transactions. This paper...
Article
Full-text available
For an organisation to undertake a Customer Relationship Management (CRM) implementation program it needs to consider a multitude of issues. Some authors have hinted at viewing CRM within a wider perspective. The aim of this paper is to discuss the domain of CRM from an organisation’s point of view. However, CRM needs to be identified as the whole...
Data
Full-text available
In this paper we will explore these supply chain management approaches, beginning with an overview of the enabling technologies: traditional EDI and various complementary technologies such as barcoding and eCommerce gateway systems. EDI standards EDI document translation standards define the rules for expressing business documents (or messages or t...
Chapter
Full-text available
Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential benefits of reorganizing an organization’s processes to take advantage of the characteristics of electronic information exchange. As the Internet and other proprietary networks expand, however, organizations...
Chapter
Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential benefits of reorganizing an organization’s processes to take advantage of the characteristics of electronic information exchange. As the Internet and other proprietary networks expand, however, organizations...
Article
Full-text available
Effective Electronic Commerce (e-Commerce) education for students in such disciplines as Management Information Systems, Accounting and Marketing is paramount. This is because organisations globally need people who are skilled in e-Commerce, from a technical and/or organisational perspective, so that the firms can take advantage of such technologie...
Chapter
Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential benefits of reorganizing an organization’s processes to take advantage of the characteristics of electronic information exchange. As the Internet and other proprietary networks expand, however, organizations...
Chapter
Full-text available
This chapter describes the use of a graphical humane interface - a Virtual Salesperson. The face of the Virtual Salesperson is a generic Facial Animation Engine developed at the University of Genova in Italy and uses a 3-D computer graphics model based on the MPEG-4 standard supplemented by Cyberware scans for facial detail. The appearance of the h...
Chapter
This chapter describes the use of a graphical humane interface—a Virtual Salesperson. The face of the Virtual Salesperson is a generic Facial Animation Engine developed at the University of Genova in Italy and uses a 3-D computer graphics model based on the MPEG-4 standard supplemented by Cyberware scans for facial detail. The appearance of the hea...
Conference Paper
Full-text available
This paper reports on a consumer-focused research and development project aimed at investigating the online communication requirements of people with disabilities in Australia. Results are informing the development of an accessible email software package with word prediction.
Conference Paper
Full-text available
This paper outlines the results of a literature survey and a case study in which factors enabling and impeding the development of Agricultural Internet Virtual Communities (AgIVCs) were identified. These factors were incorporated into a model which extends the work of Romm and Clarke (1995).
Article
The Internet, including the World Wide Web and electronic commerce, is transforming the nature of economies and communities globally. The fundamentals of these changes are impacting on industry, communities and governments alike. Governments in many western nations are under pressure to develop and implement strategic policies encompassing the pote...
Article
Web Commerce (or WC) and its use by small business in particular has been receiving increasing attention by eCommerce researchers. This is not surprising because the Web has the potential to provide small businesses with opportunities to engage in global (as well as domestic) trade. It is presently unclear, however, what factors motivate and inhibi...
Article
Full-text available
TREAT (Teaching Realistic EDI and Telecommunications) is a practically-based education approach which uses a simulation/business game to teach participants how to use EDI for international trade. The TREAT approach has been tested initially in a university environment and, in this paper, the authors describe the process of moving TREAT into a comme...
Article
Full-text available
Telecommunications addresses the tyranny of distance for international and domestic trade communities by providing information linkages both internally and externally to an organisation. These global networks give firms the opportunity to gain strategic advantages such as the strengthening of trading partner relationships and the redesigning of int...
Article
Full-text available
A challenge for e-Commerce educators is the development of teaching tools and environments which provide tertiary students and business people with practically-based opportunities for learning about the business potential of e-Commerce. Business simulation approaches to e-Commerce education are a particularly effective way in which to provide stude...
Article
Full-text available
Small and medium enterprises (SMEs) have been particularly slow to adopt EDI for such reasons as the perceived high cost of implementing EDI, the lack of willing trading partners, the evolutionary nature of the document translation standards and the lack of awareness of the benefits of EDI. Despite a growing understanding of the factors which influ...
Article
Full-text available
This paper analyses the problems which are being faced by small and medium-sized enterprises (SMEs) in particular when integrating EDI with their internal systems. For example, multiple document translation standards (and the various implementations which exist for each) must often be supported by a single company; and each of these EDI subsets mus...
Article
Full-text available
The slow rate of acceptance of telecommunications applications - Electronic Data Interchange (EDI) in particular - can be attributed, at least in part, to a lack of understanding of the strategic benefits which can accrue from their effective utilisation. This paper describes the design of an international laboratory called TREAT (Teaching Realisti...
Article
Full-text available
Established supply chain management techniques such Just-In-Time inventory (JIT), Quick Response (QR) and Efficient Consumer Response (ECR) have proven that re-organising a business' processes to take advantage of the characteristics of electronic information exchange can yield significant results. IT support for these approaches is critical, and h...
Article
Full-text available
A challenge for eCommerce educators is the development of teaching tools and environments which provide tertiary students and business people with practically-based opportunities for learning about the business potential of eCommerce. Business simulation approaches to eCommerce education are a particularly effective way in which to provide students...
Article
Full-text available
Electronic commerce technologies have many potential applications in the health and human services sector. Implementation of these techniques is growing and assisting the administration and delivery of these services. There are a number of aspects of e-commerce in human services delivery which distinguish it from commercial transactions. This paper...
Article
Full-text available
Effective Electronic Commerce (e-Commerce) education for students in such disciplines as Management Information Systems, Accounting and Marketing is paramount. This is because organisations globally need people who are skilled in e-Commerce, both from a technical or organisational perspective, so that the firms can take advantage of such technologi...
Article
Full-text available
Electronic commerce (eCommerce) is the conduct of business by electronic means (which includes the Internet) and is rapidly becoming a competitive necessity rather than just a business opportunity for organizations worldwide. It is therefore essential that university students and business professionals be given the opportunity to learn about and ex...
Article
Electronic commerce (eCommerce) is the conduct of business by electronic means (which includes the Internet) and is rapidly becoming a competitive necessity rather than just a business opportunity for organizations worldwide. It is therefore essential that university students and business professionals be given the opportunity to learn about and ex...
Article
Full-text available
The TRECS (Teaching Realistic Electronic Commerce Solutions) Laboratory is a practicallybased education approach which uses a business simulation to teach small and medium enterprise (SME) owner/managers about how EDI can be applied in their organisations. This paper analyses the findings resulting from its use with business participants and discus...