Cosimo Barbieri

University of Florence | UNIFI · Dipartimento di Ingegneria Industriale

The shift from product to service-centric manufacturing companies has been considerably fostered by technological advancements and Smart Connected Product (SCP) adoption. In particular, the data collected at customers' locations supports the definition of innovative Product-Service System (PSS) solutions, defined as Data-Driven PSSs (DDPSSs), which...

The provision of advanced services becomes a relevant differentiation for manufacturing companies, in particular for SMEs (small and medium-sized enterprises). These services, also referred to as smart services, require the collection and processing of data from equipment, customers, and processes, as well as the development of analytics models and...

An end-to-end approach for near-real-time decision support services constructed of different elements from the fields of digital twins, decision support systems, data analytics, symbiotic simulations, and product-service systems is proposed based on a literature review. Parts of the concept have been validated based on two practical cases in an ear...

Despite the growing availability of data retrieved by connected products and the recognition of the value that data may provide into the servitization domain, the understanding of data-driven PSS (DDPSS) remains poorly covered from both the academic and the practitioners' perspectives. Notably, a univocal definition of the characteristics of data-d...

Purpose: The aim of the paper is to investigate the role played by KIBS firms in the digital servitization of SMEs. Design/Methodology/Approach: The paper is based on a retrospective case-study of an Italian small manufacturing SME that undertook digital servitization, with the facilitation of a KIBS firm. Findings: The paper shows how the firm dev...

The digital transformation of industrial firms is providing opportunities to improve efficiency, design new value propositions and re-engineer their business models. With the adoption of digital technologies in combination with the use of data, firms can develop new smart services for their internal or external customers, enabling new value co-crea...

This paper investigates the concept of the digital twin as an enabler for smart services in the context of the servitization of manufacturing. In particular, a concept is developed and proposed for the derivation of appropriate simulation models starting from the model of the service ecosystem. To do so, smart industrial services are analyzed from...

This paper describes the application of the Data2Action (D2A) framework for the development of Smart Print Services. The context for the development was printing-as-a-service in Italy. The firm in this study wanted to create new Smart Services to improve customer experience and drive out waste. The analysis in this paper is based on an Action Resea...

The attention of practitioner and research on the concept digital twin is constantly growing: many companies have already in their offer a so-called digital twin and literature have seen in the recent years a strong increase of contributions on the topic, nevertheless, none of them ever stated if it is the same thing to which the professionals are...

Purpose: The purpose of this paper is to review the lessons learnt from the application and development of the Data-to-Action Methodology from its use in four different industrial cases. Three of the cases are based on projects with durations from four months to one year with one example from a 24-hour duration hackathon. The methodology was develo...

Today, most practices used for capacity planning and operations management in field service systems are outdated and overly simplistic. This paper presents an innovative method for the development of a performance management system (PMS) to plan and control the work of large and dispersed field force. We rely on data mining techniques such as suppo...