Claudine Bonneau

Claudine Bonneau
Université du Québec à Montréal | UQAM · Department of Analytics Operations and Information Technology

PhD

About

35
Publications
16,973
Reads
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279
Citations
Citations since 2016
21 Research Items
261 Citations
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Introduction
Claudine Bonneau currently works at the Department of Analytics, Operations and Information Technology, Université du Québec à Montréal.
Additional affiliations
July 2011 - present
Université du Québec à Montréal
Position
  • Professor (Associate)
Education
September 2006 - September 2012
Université du Québec à Montréal
Field of study
  • Communication

Publications

Publications (35)
Article
Our article answers the call for renewing the theoretical bases of project management in order to overcome the problems that stem from the application of methods based on decision-rationality norms, which bracket the complexity of action and interactions in projects. By grounding our reflection in the practice perspective and by adopting Nicolini's...
Article
This article examines an emergent communicative practice called working out loud (WOL), defined as a process of narrating work during the course of its realisation, by studying instances of WOL on Twitter. Anchored in a relational ontology, our inquiry aims to investigate what these tweets, defined as sociomaterial agents, accomplish. Our results s...
Chapter
Full-text available
The algorithmic processing of very large sets of “traces” of user activities collected by digital platforms – so-called “Big Data” – exerts a strong appeal on social media researchers. In the context of a computational turn in social sciences and humanities, is qualitative research based on small samples and corpuses (“small data”) still relevant?...
Article
Learning the effects of proximity and distance in collaborative work and understanding the challenges and possibilities of information technology use in distributed teams can be challenging for students. This paper describes a LEGO® simulation-based training program and shows how the use of LEGO bricks and a videoconferencing platform can help stud...
Chapter
Through the metaphor of the inhabited workspace, this chapter explores the practices of recreating the various workspaces deployed by remote workers. To do so, it draws on an exploratory qualitative study conducted in Montreal with 13 people who were already working remotely before the Covid‐19 pandemic. After developing the concepts of remote work...
Article
Meta-work – the work that makes work possible – is an important aspect of professional lives. Yet, it is also one that remains understudied, in particular in the context of work activities characterised by continuous and global mobility. Building on a qualitative approach to online content analysis, this article sets out to explore the meta-work un...
Article
Full-text available
Par son côté soudain et inédit, la pandémie de COVID-19 a causé un effondrement des repères traditionnels du travail, une situation jamais vue auparavant, ce que Karl Weick appelle un « vu jàdé ». Certaines organisations, dans l’obligation de fonctionner à distance lors des périodes de confinement sanitaires, ont pu résister, voire se réinventer. C...
Chapter
Full-text available
This chapter presents the qualitative method we developed to document a phenomenon that we have called ‘working out loud’ (WOL) on social media. Working out loud is a mundane practice where workers of all kinds communicate something about their daily experience of doing their work and being at work. This character makes WOL simultaneously widesprea...
Article
Digital work is organizationally, interpretively, spatially, and temporally complex. An array of innovative methodologies have begun to emerge to capture these activities, whether through re-purposing existing tools, devising entirely novel methods, or mixing old and new. This book brings together some of these techniques in one volume as a sourceb...
Chapter
In this chapter, we argue that paying attention to the mundane aspects of work enriches our understanding of individuals’ lived experience in organizations. While capturing these mundane aspects can be carried through video-ethnography, we propose that mundane data found on social media might also lead to such investigation. Using examples from our...
Chapter
Social media platforms are more than virtual spaces for banal interactions or personal content sharing. In this chapter, we present empirical examples of ‘working out loud’ (WOL) practices, in which individuals voluntarily turn to mainstream social media platforms (such as Instagram and Twitter) to share what is part of their daily work. We highlig...
Chapter
Full-text available
Exploring the different facets of the new world of work (including the hacker and maker movements, platform work, and digital nomadism), this edited volume sets out to investigate and theorise how these new work practices are experienced by various actors. It explores such changes at both the micro and macro levels and sets out to link them back to...
Article
The objective of this panel is to examine the analytical and empirical relevance of the “visibility lens” for Internet research. In the past decade, researchers have started to take a specific interest in the constitutive role of online visibility in the organization of social reality. Studies have underlined the fundamental role of visibility affo...
Article
Full-text available
Le travail mobile ne peut pas être simplement exécuté « n’importe où, n’importe quand », puisqu’il implique aussi du méta-travail afin de mobiliser les ressources nécessaires à son accomplissement, et de faire face aux contraintes liées à l’environnement et aux contextes temporel et social dans lesquels il s’insère. Bien que la littérature antérieu...
Technical Report
Full-text available
This second RGCS white paper is focused on a new research practice and method co-designed by members of our network: Open Walked Event-Based Experimentations (OWEE). The protocol consists in a free, several day long learning expedition in a city, which brings together different stakeholders (academics, entrepreneurs, activists, makers, journalists,...
Poster
Full-text available
Most of the studies that focused on social media for knowledge sharing in organizational context have dealt with “corporate” versions of these platforms, designed for internal audiences (Leonardi, 2014; Leonardi & al., 2014; Zhang & al., 2010; Zhao & al, 2011). However, the private nature of corporate SNS platforms limits their cross-disciplinary a...
Conference Paper
Full-text available
The computer-supported collaboration (CSC) LEGO® simulation-based training (SBT) described in the present paper shows how LEGO® bricks and a videoconferencing platform can help management students learn first-hand about the effects of proximity and distance in collaborative work and understand the challenges and possibilities of information technol...
Article
Full text available at: https://www.cairn-int.info/article-E_MANA_185_0363--pursuing-the-legacy-of-aaron-swartz.htm
Conference Paper
Full-text available
À partir de l’analyse qualitative d’un corpus de 200 messages tweets publiés par des professionnels de divers secteurs, nous décrivons les différentes formes adoptées par le travail à haute voix sur Twitter. Ces micro-événements communicationnels ont différentes propriétés performatives selon ce qu’ils permettent d’exprimer et de mettre en visibili...
Chapter
Full-text available
De plus en plus d’entreprises, de gouvernements et d’institutions choisissent les logiciels à code source ouvert comme outil de travail. L’accès aux lignes de programmation du logiciel leur permet de le personnaliser pour qu’il réponde mieux à leurs besoins. Bien que la philosophie de développement de ces logiciels soit que le fruit des modificatio...
Article
Full-text available
Nowadays, a growing number of organizations implement corporate social network tools intended for internal use. However, work-related conversations also circulate on “public” (i.e. external) social media sites. Scholars studying collaborative practices in the workplace need to take this public channel in consideration, even if it is neither recogni...
Article
Full-text available
In this article, we show how the concept of contradiction developed in Activity Theory (Engeström, 1987) can be mobilized to analyze simultaneously the transformation of a tool and the work practices as they unfold through time. The application of this conceptual model is illustrated by a case study concerning the co-configuration of an open source...
Article
Full-text available
The expansion of technologies within the workplace has been paralleled with the growth of literature regarding organizational interactions and practices, including those concerned with the use of artefacts. Such analyses need to account for both social and material aspects. In this talk with Carole Groleau, associate professor at the Université de...
Conference Paper
Full-text available
The currently available frameworks for describing and classifying video games rely mainly on game studies hierarchies of concepts focusing on specific research interests. These methods are not taking into account the multiplicity of internal and external video games components and their relationships, and can not be used to establish similarity or...
Conference Paper
Even though usability research done in the past 10 years have contributed to the design of more easy-touse websites, few methods exist for the analysis of ressources deployed by user performing a task on Internet. In this paper we explain how Abraham Moles' generalized cost method can be adapted to Internet usages field in order to take into consid...

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Project
Ce projet vise à répondre à la question générale suivante : Quels sont le potentiel, les limites et les obstacles associés à l'adoption et aux usages d'un wiki lors de la réalisation d'activités pédagogiques liées au domaine de l'analyse d'affaires? Ce projet permettra d'identifier à la fois les mécanismes techniques (fonctionnalités, configuration, scaffolding, etc.) et les pratiques d'un point de vue organisationnel et pédagogique (stratégies, consignes, rôles de l'enseignant, niveau de visibilité/confidentialité, etc.) favorisant l'instauration d'un mode de collaboration wiki ainsi que la réussite des étudiants.