Claudia Loebbecke

• PhD (Dr. rer. pol.)
• Head of Department at University of Cologne

The digitization provides mass media with various means to personalize their online offerings. By better meeting user preferences, personalization theoretically allows mass media to counteract declining circulations and revenues. While past research has extensively addressed approaches to personalization, it is unclear to what extent mass media use...

With this explorative research, we investigate if and how farmers in Rwanda adopt mobile money, or m-money, and integrate it into their everyday life to foster their economic development and social well-being. To this end, we adapt a domestication perspective and base our research on qualitative evidence from 72 semi-structured interviews with farm...

E-commerce platforms prominently advertise low levels of inventory (“only three units left”) for 'long tail' goods in physical or digital formats. Thus, they wish to trigger consumer perceptions of scarcity and ultimately promote sales. In this paper, we develop a model on how in scarcity messages, the inventory level affects the online sales goods...

Technological advancement has fueled various new mobile payment (m-payment) services, which transform the payment industry and help develop established and newly created tourism businesses. However, in emerging markets, users who adopt m-payment services are rare – slowing down the tourism sector’s development. In this paper, taking a multi-stakeho...

Header bidding refers to an innovative, smart service for online advertising. It facilitates concurrent, automatic real-time bidding for ad spaces on online publishers’ websites and thereby supports online publishers’ in their efforts to tackle Google’s dominance in the online advertising market. Interdisciplinary service science research on the op...

Sensor technology is gaining ground as data source and increasingly allows for uncovering information about so far untapped phenomena. Along this line, however, the quality of the new data sources is crucial for the development of adequate insight. In this paper, we explore the potential of deploying innovative sensor technology for collecting data...

The ongoing globalization tears down geographical barriers to knowledge sourcing, leaving cultural ones intact. Past research on developing innovations has largely neglected national culture or solely relied on cultural values. A recent body of research has emerged around cultural looseness – the strength of social norms and the degree of sanctioni...

Globally, high costs and loan defaults are the biggest threats to microfinance profitability and sustainability. This explorative study investigates how and to what extent mobile banking can foster the performance of microfinance institutions (MFIs). It expands the traditional dimensions of Transaction Cost Economics (TCE) by adding a loan default...

In an era of accelerating digitization and advanced big data analytics, harnessing quality data and insights will enable innovative research methods and management approaches. Among others, Artificial Intelligence Imagery Analysis has recently emerged as a new method for analyzing the content of large amounts of pictorial data. In this paper, we pr...

In their article, Cuellar, Truex, and Takeda (2019) criticize the “process for evaluating scholarly output, “counting articles in ranked venues’ (CARV)” (p. 188). In their view, CARV limits the open exchange of ideas and, thereby, democratic discourse, which leads to unwanted performative effects and, ultimately, inhibits the growth of the informat...

Knowledge portals (KPs) are highly integrative knowledge management systems (KMSs) that promise to improve the efficiency and effectiveness of the use of organizational knowledge. KPs have the potential to stimulate the processes of knowledge management and knowledge integration; improve communication and collaboration; and to increase the competit...

This paper investigates how technological innovations such as broad-band mobile Internet and the development to performance- and search-based online advertising determine the corporate scope of established Internet players. Theoretically grounded in the resource-based view and the theory of dynamic capabilities and complemented by a contingency per...

What was meant as congratulation for his 85th birthday now has sadly become an obituary. Nobert Szyperski was an extraordinarily benign and resourceful person who put into action what he believed in: he was a gifted speaker and teacher with a rich repertoire of captivating stories, an always curious intellectual who consciously crossed disciplinary...

Although scientometrics is seeing increasing use in Information Systems (IS) research, in particular for evaluating research efforts and measuring scholarly influence; historically, scientometric IS studies are focused primarily on ranking authors, journals, or institutions. Notwithstanding the usefulness of ranking studies for evaluating the produ...

Corporate knowledge is considered a crucial determinant of sustainable competitive advantages. Recent resource-leveraging strategies emphasize inter-firm collaboration and knowledge sharing across firm boundaries, however. This strategic paradox of protecting versus sharing knowledge suggests the need for new paradigms that reconcile intra- and int...

It is widely agreed that standards provide numerous benefits when available and enforced. Company-internal Information Systems (IS) management procedures and solutions, in the following coined IS ‘standards’, allow for harmonizing operations between company units, locations and even different service providers. However, many companies lack an organ...

The advent of the digital economy and the increasingly important role of various types of elec- tronic market places provide unprecedented opportunity for suppliers of products and services to experiment with new pricing mechanisms and subsequent pricing models. Economic appropriate- ness, technical feasibility, and purposes of such pricing mechani...

This article explores how pay TV piracy in Europe affects the legal providers of pay TV services. It describes the main players in the European pay TV market, the Conditional Access Systems (CAS) used in the European Union (EU 15), the European pay TV piracy market, and the most important technologies used. The authors then discuss the effects of p...

We investigate price finding of buyers and sellers of Internet domains. We develop a hedonic model for domain prices, controlling for differences in domain quality along multiple dimensions and test the model empirically on a large dataset of domain transactions observed at secondary domain markets. We document differences in the implicit prices fo...

Current literature lacks a coherent framework for analyzing how organizations can effectively deal with tensions arising in their dyadic interorganizational relationships. Our objective is to develop such a framework, focusing on two common strategic tensions: value creation and distribution. Extending the tension management literature, our framewo...

Design science research (DSR) has staked its rightful ground as an important and legitimate Information Systems (IS) research paradigm. We contend that DSR has yet to attain its full potential impact on the development and use of information systems ...

Following a Design Science approach, at the core of this paper we propose a technically innovative parallel platform for Big Data analytics. The design of the proposed platform allows for analyzing and filtering billions of records, querying data structures with 1,000s of columns, getting answers in milliseconds without cubes, continuously importi...

Innovations in Information, Media and Communication Technologies (ICMT) not only promote economic growth; they also influence political decision-making and public behavior. In this context, we investigate how and with what consequences ICMT will transform political decision-making processes and institutions. Where are the similarities to radically...

Only a few studies have analyzed the indirect effect that different levels of requirements uncertainty have on the effects of established flexible development techniques. Whereas much of what we know relates to the development of commercial off-the-shelf software (COTS), in this empirical study, we investigate contract software development projects...

The trend of the Internet 'going mobile' is irreversible and proceeding. Many established Internet players are experimenting with extending their business models to the mobile Internet. In this paper, we explore such business development process for the domain parking business of Sedo-a global leader in domain trading and domain parking. With the c...

This paper investigates the changes along the 'TV' value chain driven by the launch and growing impact of broadcasters' VOD platforms. Firstly, it analyzes the situation in Germany, the world's 4th largest TV market, and relates it to the developments in the Unites States. Secondly, the paper compares the findings to insights gained from other medi...

Despite the growing attention being given to cloud computing by researchers and practitioners, the deployment of cloud computing is still in its infancy. For this to change, client companies need to know which of their IT services are appropriate for cloud computing. They often lack a sufficiently specific, yet applicable method to determine their...

Knowledge Portals (KPs) are highly integrative Knowledge Management Systems (KMSs) that promise to synthesize widely dispersed knowledge and to interconnect individuals in order to provide a 'one-stop knowledge shop'. Yet, KPs face major challenges in practice, as the intricacies of knowledge exchange are subject to varied individual and social fac...

Whereas recently cloud computing has gained enormous interest in research and practice, the deployment of cloud computing in larger companies and multi-nationals is still in its infancy. Practice often lacks a sufficiently specific, yet applicable method to determine a company’s cloud readiness and to identify and assess IT services to be taken to...

In this exploratory case study, we examine Sedo, one of the world's leading domain trading and parking companies in its efforts of going mobile. We introduce domain parking services and investigate the opportunities and challenges resulting from the company's innovation efforts due to the trend towards the mobile Internet. Based on Henderson and Cl...

This paper examines the potential for preserving Europe’s cultural heritage in a digital world. After an extensive literature review on the economics of museums and the digitization of cultural heritage, it highlights national and international political initiatives to create cooperative cultural heritage systems. As a mean of achieving global inte...

Differential auction-barter (DAB) model augments the well-known double auction (DA) model with barter bids so that besides the usual purchase and sale activities, bidders can also carry out direct bartering of items. The DAB model also provides a mechanism ...

The success of Information Systems (IS) projects is of great relevance in IS research and practice. However, scholars barely agree on a definite set of IS project success factors. In order to gain insights into such success factors, we conducted an empirical qualitative study. We interviewed eleven experienced project managers concerning the factor...

Will the future of book reading be digital? Is the printed book dead?' Questions like these have been found in various newspapers reporting on the Frankfurt Book Fair 2009. eBooks have existed for more than 20 years; their emergence has been discussed for more than a decade. The Association of American Publishers (AAP 2010a) reports that eBook sale...

Using the example of Amazon's Kindle 2 launch, this exploratory case study research investigates an emerging mobile business model in the eBook market that closely connects an innovative device with access to content. Reflecting on the business model and innovation literature, the paper points to the potential of an emerging mobile business model t...

In relation to the German trade eBook market, this paper presents results from an exploratory survey into eBooks consumers' attitudes to Digital Rights Management (DRM). Thereby, this paper illuminates the effects of DRM implementation on usability and the resulting marketability of eBooks. Findings suggest that eBooks are perceived as being genera...

Online auctions, connecting sellers and buyers on the Internet, are a specific type of eMarketplaces. eMarketplaces rely on repeat business in order to build scale, yet little is known about the drivers of repeated use by sellers. Based on an empirical investigation of individual, private sellers, this paper identifies the determinants of their rep...

We study the impact of dynamic environment of eBay auctions on bidding behavior. Due to high-speed Internet and practically costless search possibilities, bidding behavior is no longer a function of characteristics of a single auction but depends on ...

Organizations are increasingly turning to large, enterprise-wide software systems as potential solutions to managing complex business-to-business (B2B) relationships. These systems become so embedded into the business that they are best understood as socio-technical. The procurement process for such systems needs to be better understood. The purcha...

The goal of this study is to stimulate a broader and deeper application of scientometric theory in information systems (IS) research, specifically to emphasize the benefits of scientometrics in the conceptual development of the IS field. The study reviews the underlying theories of scientometrics, specifically how they combine both quantitative and...

Partially due to increasing requirements uncertainty, flexibility has been in the focus of many software development activities for many years. Only few studies have analyzed the indirect effect that different levels of requirements uncertainty have on the effects of established flexible development techniques. This study analyzes how requirements...

This article deals with Knowledge Management under Coopetition and, in this context, illustrates the concept of Coopetitive Learning and Knowledge Exchange Networks (CoLKENs). It investigates the setting for inter-organizational knowledge management initiatives focusing on issues related to cooperation-competition-dilemmas and intentional/unintenti...

Community on the Watch: Making Sense of IS Research through the Lens of Espoused Theories of IS In the IS field there has been an ongoing tradition to study the publication output of the community in order to evaluate the current and potential situation of IS research. In this work, we follow a different strategy and study what IS research claims t...

Managers increasingly face netsourcing decisions of whether and how to outsource selected software applications over the Internet. This paper illustrates the development of a netsourcing decision support system (DSS) that provides support for the first netsourcing decision of whether to netsource or not to do so. The development follows a five-stag...

Understanding of consumer experienced value in mobile services continues to be a strategic issue in the information systems literature. This is no different with Mobile TV that has become feasible with the convergence of telecommunication infrastructures, computer technology, and media content services. Mobile TV offerings are defined as real-time...

Participatory design (PD) and its derivative distributed participatory design (DPD) are examples of collaborative research methods that have been successfully applied to in - formation systems problems. Yet, there are other collaborative research methods such as action research and design science that have also been used in the same context. This p...

Design Science has, in the past few years, become a topic of increasing importance especially in the North American academic IS community. Some observers see a new hegemony in the process of forming. Others dispute that, but suggest that Design Science is merely the latest bandwagon rolling through the IS domain. The panel includes supporters of al...

Over the past decade, several industries have considered RFID technology for improving supply chain efficiency. The Japanese Ministry of Economy, Trade and Industry (METI) initiated and sponsored a number of RFID trials between 2003 and 2006. METI selected the Japanese publishing industry, one of the largest publishing industries in the world, for...

We investigate whether greater market competition improves or inhibits the ability of feedback systems in Internet markets to deliver trust and trustworthiness to the marketplace. Our investigation is grounded in the theory of signaling from information economics. Using methods from experimental economics, we create a laboratory online market where...

With the convergence of telecommunication infrastructures, computer technology, and media content services, mobile TV offerings have become feasible. Mobile TV offerings are defined as real-time broadcast transmissions of content to mobile devices. Research on early adopters suggests that 3Italia's mobile tv offerings, the world's first nationwide...

This paper describes the early weeks of a live pilot of item level RFID by METRO Groups German department store, Kaufhof. The RFID Enabled Sales Floor utilizes UHF Gen2 RFID tags on fashion items, combined with RFID enabled dressing rooms, intelligent displays, and smart mirrors. The pilot represents a pioneering attempt to conduct end to end UHF i...

Many companies are considering implementing Radio Frequency Identification (RFID) technology to enhance supply chain management through better coordination and collaboration. However, until recently, the incompatibility of RFID systems hindered RFID adoption and impeded coordination and collaboration among adopters. Hence, companies demanded RFID s...

A recent wave of Internet-related entrepreneurship focused on virtual communities. It produced User-Community-Driven Internet ventures (UCDI-ventures), characterized by (1) user-contributed content, (2) network effects, and (3), an interactive community. Whereas light pole examples such as YouTube, MySpace, or Facebook have received high capital ma...

Online gaming has been the most rapidly growing segment of the video game market within the last ten years. Its market penetration has increased steadily attracting consumers worldwide. Even though, it occurs in a particular environment of competitive social networks, its adoption has gained only little scientific interest. To fill that gap, we sug...

Organizations offshore knowledge intensive Information Technology (IT) tasks for a labor cost arbitrage via the Internet. We empirically examine criteria reflecting organizational concerns with regard to offshoring knowledge intensive IT tasks and the accompanying software applications via the Internet. Organizations pay attention to negative impli...

Behind the emerging digital façade, companies have started to operate in a distributed fashion. The intricate connectivity among these firms implies the exchange of valuable resources like knowledge and information. Such cooperation or collaboration is what enables organizations and individuals to make decisions collectively, learn from one another...

In the IS field there has been an ongoing tradition to study the publication output of the community in order to evaluate the current and potential situation of IS research. In this work, we follow a different strategy and study what IS research claims to be. We look at those so-called 'espoused theories of IS' as found in the General Editorials St...

Bargaining between different groups, which differ in objectives, preferences and interests, is at the core of political decision-making. Yet, it is logical to presume that negotiations involving more parties will lead to inertia and a slow pace in the legislative process. According to this hypothesis, political systems involving many veto-players s...

Technology vendors increasingly praised RFID technology to improve tracking and replenishment in supply chain management (Vervest et al. 2004). Many companies, especially retailers, announced plans for quick RFID adoption. Despite obvious technology advantages, RFID adoption made only little progress in todays supply chains. This paper explores the...

Previous research on the use of information technology (IT) in retail environments has mainly focused on inter-organizational or even intra-organizational contexts, such as the implementation of EDI. There has been far less research on the use of IT by customers, including technology at the point of sale (POS). The provision of customer-oriented IT...

To counteract application software piracy, software publishers have been implementing preventive technical copy protections into their software products. However, scientific research has not yet empirically investigated to what extent technical copy protections avoid illegal copying. Investigating this question, the paper studies the influence of t...

The paper examines a project utilizing Radio Frequency Identification (RFID) systems between a department store chain (Kaufhof) and a fashion goods manufacturer (Gerry Weber). It analyses the project according to the ‘5 Ps’ of RFID, a concept, proposed by Loebbecke and Palmer (2006b16. Loebbecke , C. and Palmer , J. ‘A Real‐World Pilot of RFID in...

Three examples of collaborative research methods, Action Research (AR), Design Science (DS), and Participatory Design (PD), have been applied successfully in Information Systems (IS) research. This paper invest igates whether research projects which are prominently published under one method also meet the characteristics of the respective 'other tw...

Over the past decade, several industries considered RFID technology to improve supply chain efficiency . In Japan, the national Ministry of Economy, Trade and Industry (METI) initiated and sponsored a number of RFID trials between 2003 and 2006. METI selected the Japanese publishing industry , one of the largest publishing industries in the world,...

Many Internet trading platforms rely on 'feedback systems' to increase trust and trustworthiness and thus gains-from-trade in anonymous transactions. Competition creates incentives that arguably may enhance or curb the effectiveness of these feedback systems. We investigate how competition for trading partners or for price - compared to the absence...

IS research can serve two goals: improve practice or make a research contribution. Since the early days of the Information Systems (IS) discipline, researchers have criticized the limited practical relevance of their work. In the case of research contributions, new research typically builds on important prior research. This study investigates the p...

The shrinking student numbers in IS programs in developed countries has created a crisis for the IS profession. In this paper we explore how offshoring is affecting the IS discipline both directly and indirectly and show some of the major causes behind the re-location of IS work. Our primary message is that while offshoring has impacted the locatio...

The second wave of e-ventures, i.e., newly founded companies offering community- driven services via the Internet, is characterized by user content contribution, network effects, and altering business models due to the dynamic environment. This paper investigates issues relevant in the early stages of second wave of e-ventures. The paper describes...

With North-America facing a situation of evolving from too few IS jobs to too few IS students [Ives05], this paper discusses the causes and consequences of decreasing IS enrolments in North-American universities. It specifically examines the offshoring trend and illustrates how offshoring changes companies' requirements regarding young professional...

Behind the emerging digital façade, companies have started to operate in a distributed fashion. The intricate connectivity among these firms implies the exchange of valuable resources like knowledge and information. Such cooperation or collaboration is what enables organizations and individuals to make decisions collectively, learn from one another...

Netsourcing, a rather innovative form of web-enabled value creation, describes outsourcing of selected software applications to external service providers via the Internet. It promises flexibility and cost advantages over operating software applications in-house. However, it also raises the question which software applications corporate users shoul...

Among the broad range of outsourcing offerings, netsourcing presents an emerging opportunity in the e-business context. Netsourcing allows companies to selectively source software applications from external providers via the Internet. External providers claim cost advantages over in-house development and operations of software applications. Several...

Digital V ideo Recorders (DVRs) as innovative media te chnology are expected to have a maj or i mpact o n the TV industry. This paper analyzes the impact of DVRs on the business model of Ad-TV program providers. It introduces the approach of program choice models which are well established in the media economics literature and enhances the traditio...

The paper reports on the results of a five-month project utilizing Radio Frequency Identification (RFID) along a fashion retailing supply chain. The supply chain included the fashion manufacturer Gerry Weber and department store retailer Kaufhof. The project identified numerous issues that should be addressed in a successful implementation of RFID...

Netsourcing describes an eBusiness subset of overall IT outsourcing, in which companies can selectively source software applications from external providers via the Internet. Companies which netsource seem to enjoy cost and flexibility improvements compared to those which develop and operate software applications in-house. For investigating netsour...

The case examines a project between a leading European retailer, Kaufhof Department Stores, and fashion merchandise manufacturer Gerry Weber utilizing RFID (Radio Frequency Identification). It shows how both players experienced significant cost, time, and inventory management improvements over the course of the 5-month project. These performance im...

Behind the emerging digital façade, companies have started to operate in a distributed fashion. The intricate connectivity among these firms implies the exchange of valuable resources like knowledge and information. Such cooperation or collaboration is what enables organizations and individuals to make decisions collectively, learn from one another...

This paper examines an inter-organizational network, composed of direct competitors, where each organization has much to gain, or lose, from sharing knowledge with its competitors. The specific management problem being examined is the knowledge transfer issue. The dilemma is whether an organization should indeed share its knowledge, especially with...

Software publishers use digital rights management, specifically copy-protection techniques, to prevent unauthorized and illegal copying of their software products. Common forms of prevention are copy-protection techniques based on physical tokens. While physical tokens provide better protection from unauthorized copying than intangible ones, the pr...

This paper focuses on the influence that Digital Video Recorders (DVRs) are expected to have on the business models and in particular the programming choice of TV stations and cable / satellite TV service providers. After presenting the theoretical underpinnings with respect to programming choice modeling for the TV industry, this work examines DVR...

Pay-TV piracy in Europe is affecting the legal providers of Pay-TV services. This paper describes the main players in the European Pay-TV market, the Conditional Access Systems (CAS) used in the European Union (EU 15), the European Pay- TV piracy market, and the most important technologies used. The paper then discusses the effects of Pay-TV piracy...

This case study covers the Metro Group's Future Store, an example of emerging information systems applications in brick-and-mortar supermarkets and the retailing supply chain. We illustrate the main functionalities of various content provision devices fed from structured and unstructured data sources as they provide content to the shoppers at their...

Software piracy has recently gained enormous attention, not only in the context of P2P-networks. As one countermeasure against software piracy, publishers have been implementing Digital Rights Management systems such as technical copy protection measures into their software products. This paper examines the impact of different technical copy protec...

This primarily conceptual paper introduces 'Co-opetitive Learning and Knowledge Exchange Networks' (CoLKENs) as a specific context for decision making. CoLKENs play a pivotal role within our global, increasingly knowledge based society and shape knowledge sharing processes among their members and organizations. The inherent balancing act between co...