Cihan Cobanoglu

Cihan Cobanoglu
University of South Florida Sarasota Manatee | USFSM · College of Hospitality and Tourism Leadership

PhD

About

132
Publications
169,736
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
4,687
Citations
Citations since 2016
77 Research Items
3635 Citations
20162017201820192020202120220200400600
20162017201820192020202120220200400600
20162017201820192020202120220200400600
20162017201820192020202120220200400600
Introduction
Dr. Cihan Cobanoglu is the McKibbon Endowed Chair Professor of the College of Hospitality and Tourism Leadership (CHTL) at the University of South Florida Sarasota-Manatee (USFSM), who also serves as the Director of the M3 Center for Hospitality Technology and Innovation and Coordinator of International Programs for the College of Hospitality and Tourism Leadership. He is a renowned hospitality and tourism technology expert. Dr. Cobanoglu is a Fulbright Specialist commissioned by the Fulbright Commission which is part of the U.S. Department of State’s Bureau of Educational and Cultural Affairs (ECA) and World Learning (2018-2021). He is a Certified Hospitality Technology Professional (CHTP)
Additional affiliations
September 2014 - present
University of South Florida Sarasota Manatee
Position
  • Director of M3 Center for Hospitality Technology and Innovation
August 2010 - June 2016
University of South Florida Sarasota Manatee
Position
  • McKibbon Endowed Chair Professor
September 2001 - August 2010
University of Delaware
Position
  • Professor (Associate)

Publications

Publications (132)
Article
Purpose The aim of this research, which is based on a literature review and bibliometric analysis, is to reveal the development of green technologies in hotels, based on the articles published in tourism and hospitality journals between 1999 and 2020. Design/methodology/approach Based on five conditions and five databases, 64 journal papers were r...
Article
The current study explored customers' psychological responses caused by biophilic design in the context of hotels and investigated the relationship between self-image congruity, delight, and subjective well-being of hotel guests. Based on a 2 × 2 between-subject experimental design, 390 participants were randomly assigned to different manipulated c...
Article
The impact of the pandemic is driving the recent upsurge in service automation and the adoption of service robots in the hospitality industry. As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such customer orientation may favor using service robots...
Article
Full-text available
This study develops a measurement scale to assess cruise traveler experience. Based on the data collected from 341 respondents (Sample 1), exploratory factor analysis resulted in 15 items under four dimensions: Hedonics & escapism, social interaction, recognition & self-esteem, and activities and facilities. This factorial structure was then subjec...
Article
Purpose Adopting a public-management perspective, this study aims to conduct a meta-ethnography to discern local government’s role in city hospitality in terms of promoting the welcome the city gives its guests, filling a gap in research into the subject. Design/methodology/approach The authors used the seven-step iterative approach of Noblit and...
Chapter
Digital marketing and online social media platforms have become the cornerstones to the success of places and accommodation. This edited volume investigates the current status of digital marketing and social media utilization by both travellers and service providers and explores future digital marketing and social media research trends. - Explores...
Chapter
Digital marketing and online social media platforms have become the cornerstones to the success of places and accommodation. This edited volume investigates the current status of digital marketing and social media utilization by both travellers and service providers and explores future digital marketing and social media research trends. - Explores...
Article
Full-text available
The challenges facing the tourism industry and tourism educators call out for a new paradigm of tourism education. This requirement for this study is illustrated in the results obtained from the sector professionals and tourism graduates. This qualitative research has taken place in North Cyprus, through in-depth, face-to-face interviews with twent...
Article
Full-text available
Purpose-The purpose of the study is to examine the effect of value co-destruction on customer citizenship and negative electronic word of mouth (e-WOM) behaviors. In addition, the study aims to determine the mediating role of tourist citizenship between value co-destruction and negative e-WOM behaviors. Design/methodology/approach-By using a conv...
Article
We propose an online impression-management conceptual model and present a two-step approach to unfold the importance of multiple attributes on a restaurant marketplace mobile app. First, our study uses OpenTable platform data to provide insights into the visual attractiveness of restaurant images. In total, 92,934 images were scraped and further la...
Article
Through multiple studies, this research examines Gen Zers’ perceptions and acceptance of working with service robots in the hotel industry. Study 1 used interviews with 30 respondents and extensive literature to generate a list of items to measure determinants of Gen Zers’ acceptance of working with service robots. Study 2 purified and refined the...
Article
Full-text available
Purpose-This study aims to examine the factors influencing tourists to share their travel experiences on social media (SM). Design/methodology/approach-An online questionnaire was administered to 1,280 American travelers, and the data were analyzed using partial least squares structural equation modeling (PLS-SEM). Findings-The PLS-SEM results...
Article
Purpose: JHTT completed a decade of active publication in 2020. This endeavor aims to provide a bibliometric overview of the Journal of Hospitality and Tourism Technology (JHTT) by tracking its publications, influential articles, methodological trends, and collaboration status. It also examines the intellectual structure and the drivers of research...
Chapter
Full-text available
The use of robotics and artificial intelligence have created a shift in the ways the service-based hospitality and tourism industry can fulfill the needs and wants of consumers that were earlier fulfilled only by humans. Robots have added the automation and self-service experience that play a vital role in the improvements of efficiency, speed, and...
Article
Full-text available
This review paper aims at providing a systematic analysis of articles published in various journals and related to the uses and business applications of big data. The goal is to provide a holistic picture of the place of big data in the tourism industry. The reviewed articles have been selected for the period 2013-2020 and have been classified into...
Article
This study conducts a systematic review and examines 156 articles of workplace mistreatment in hospitality and tourism industry, published from Web of Science and Scopus. The findings reveal six main concepts of mistreatment with several research themes from the existing literature, and further explicates their triggers and consequences. It also de...
Article
Purpose This study aims to focus on inter-firm collaboration, exploring the main capabilities that can make a business more or less open to collaboration; it also considers the role of both firm-specific and relationship-specific capabilities. The paper proposes a model that can be used to study how the combination of the two categories of capabili...
Article
Purpose This study aims to analyze low-cost-carrier (LCC) passengers’ comments about their flight experience on Asian LCCs. Design/methodology/approach A netnography approach was used to review and content analyzed 230 LCC passengers’ negative feedback on the TripAdvisor website. Findings LCC service failures generated 17 different negative emoti...
Article
Purpose This study aims to examine the impacts of employee wellness programs on employee and organizational outcomes in the hospitality industry. Design/methodology/approach A survey was distributed on Amazon Mechanical Turk, targeting hospitality employees who have access to employee wellness programs. Descriptive statistics, confirmatory factor...
Article
The aim of this paper is to identify differences between the people of Generation Z and Non-Generation Z and a potential demand for sea cruises. Data were collected during the period of May-June 2017 in the State of Minas Gerais (Brazil) through a survey of 312 respondents who had never taken a sea cruise. Data were analysed with exploratory factor...
Article
This study investigates the effect of hotel website quality, social presence, affective commitment, and e-trust on travelers’ online hotel booking intentions. Smart-PLS software was applied to test the hypotheses. The results of this study explain how hotel website quality, social presence, affective commitment, and e-trust have a significant relat...
Book
Although many countries have created effective strategies to recruit more international students due to proven economic and social benefits, recruiting international students as a field of research lacks coherence. Filling this gap, this book provides a holistic and comprehensive overview of this emerging research area.
Article
Full-text available
Introduction Researchers around the globe are utilizing crowdsourcing tools to reach respondents for quantitative and qualitative research (Chambers & Nimon, 2019). Many social science and business journals are receiving studies that utilize crowdsourcing tools such as Amazon Mechanical Turk (MTurk), Qualtrics, MicroWorkers, ShortTask, ClickWorker,...
Article
This study conducts a literature review and thematically synthesizes 71 OTC articles published from 2002 to 2020, primarily from the leading hospitality and tourism journals. The findings reveal four topical clusters with several topics from the existing literature and further analyze the main variables and theories used in each cluster. It also pr...
Chapter
Events are creating huge demand, have a vital role, and contribute to the tourism industry considerably. Whatever the objective or topic of the event, they are popular attraction to achieve diverse outputs. There are different types of events such as mega-events, special events, festivals, conventions, exhibitions, fairs, concerts, sporting events,...
Article
The objective of this study is to investigate the effect of shopping mall attributes in predicting tourist shopping satisfaction and behavioral intentions. More specifically, to test the different perceptions of generation X and Y on the relationship between shopping mall attributes, tourist shopping satisfaction and behavioral intentions. A system...
Article
Full-text available
Purpose – Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry which facilitates the integration of the digital and real world. This paper aims to explore academic research and practical applications of IoT in the hospitality domain to help identify opportunities and challenges with implementing the technology f...
Experiment Findings
Full-text available
Cihan Cobanoglu 2:35 AM (18 hours ago) to bcc: me Dear Colleagues, M3 Center for Hospitality Technology and Innovation at the University of South Florida and Bob Billingslea School of Hospitality Management at Bethune-Cookman University joined forces to organize a think tank on “Social Injustice Impact on Hospitality & Tourism Education – Creati...
Preprint
Full-text available
It is common for hotel employees to receive several benefits tied to their workplace; in some cases, these benefits are in a nonmonetary form. Several hotel companies, in both developing and developed countries, offer employee meals as a nonmonetary form of benefits. By using secondary data on employee satisfaction prior to and post staff cafeteria...
Article
Full-text available
At the time of writing this editorial, the tourism industry is at a standstill due to the COVID-19 outbreak. Airlines are being crippled, hotels and leisure services are barely trading and small businesses, which comprise the majority of the hospitality and tourism industry in many countries, are strategising new modes of survival. This is a direct...
Article
The objective of this study is to determine the effects of service quality, perceived value and customer satisfaction on behavioral intention. The study also introduces a new integrated structural model that combines service quality’s dimensions of food quality, employee service quality, timeliness, esthetics, facility comfort and cleanliness. An e...
Article
Full-text available
In this paper, we examine published research in six top-tier hospitality journals to explore response rates for different survey distribution methods across specific characteristics like research context, respondents, and geographical regions. Data were analyzed from 1,389 papers published from January 2001 to December 2019. By looking at a large s...
Article
This paper aims to understand what elements of the hotel lobby design influence guest booking intentions. Lobbies are the first point of face-to-face communication between guests and staff upon arrival, impacting the initial guest perception of the property as well as playing an essential role in creating first impressions. Building on the Stimulus...
Article
Purpose This study aims to identify different approaches to conceptualize value co-creation and analysing firms’ co-creation strategies aided by various advancing technologies. This study further discusses the strengths and weaknesses of these strategies and suggests solutions to overcome the limitations. Design/methodology/approach Following a cr...
Article
Purpose The purpose of this study is to further explore the effects of customer participation (CP) and service personal values (SPVs) on cruise customer satisfaction (CS) and customer loyalty (CL) by applying the empirical research approach. Design/methodology/approach A self-administered questionnaire was prepared and used to collect data. Explor...
Article
Purpose The purpose of this study is to investigate the associations among hotel website quality, telepresence, websites’ utilitarian and hedonic performance and customers’ behavioral intentions. Design/methodology/approach An online survey was used to collect the data from 683 respondents. Data was analyzed by using the two-stage modeling techniq...
Research
Full-text available
The globalisation of markets and production presents challenges for managers due to the growing intensity and complexity of global competition. Thus, many companies are increasingly recognising the important role of efficient international marketing activities and innovation in reaching growth and prosperity (Leonidou and Hultman, 2019). Digital m...
Article
Technological developments and globalisation have led to a significant change in the competitive environment in which companies operate. Companies that are successful at acquiring maximum benefits from their employees will gain a competitive advantage over other companies. Therefore employees, especially qualified ones, are important assets for org...
Article
Full-text available
There isn´t a consensus about the impact of a first time or a repeat tourist on local economy since that the findings of studies comparing the amount of money spent by the two categories of tourists are inconclusive. We interviewed 500 people who went to any tourist destination more than once through a virtual platform in Brazil. This article uses...
Conference Paper
Full-text available
Augmented Reality (AR) applications are among the most prominent elements of technological developments. In addition to many implementations that we can see in PCs, tablets and mobile phones, nowadays, AR applications are more visible in educational applications. The most fundamental purpose of AR usage in education is to improve traditional method...
Article
This study examines the effect of favoritism on job embeddedness and the mediating influence of organizational justice dimensions, underpinned by social identity and social exchange theories. Survey instruments were distributed to non-favoritism beneficiary employees of three- and four-star family-run hotels in North Cyprus. The findings suggest th...
Article
Full-text available
Tourism has been identified as a key economic sector vulnerable to climate change, yet direct empirical evidence is still lacking on the economic gain and loss of the tourism industry due to climate change. Here we find that temperature significantly affects the profits of the hotel industry with both spatial and seasonal heterogeneity. By using a...
Article
Purpose This study aims to report the descriptive statistics of cost-system obsolescence (CSO) in the Turkish hotel industry and contingent factors that affect the CSO. Design/methodology/approach To validate the reflective measurement model, first, an exploratory factor analysis in statistical package for social sciences was conducted. Then, a co...
Article
Full-text available
In recent years, the shared housing rental platform (hereafter, the short-term rental platform), designed to serve the Peer-2-Peer (P2P) market, has flourished and received extensive attention from the business community and academia. However, few studies have focused on the effect of hosts’ personal information on consumer purchase behavior. This...
Article
Purpose The purpose of this paper is to explore how Americans choose a country and medical facility to travel abroad for medical treatment based on the following factors country environment, tourism destination, medical tourism costs and medical facilities and services. Design/methodology/approach Online survey with the help of Amazon Mechanical T...
Article
Purpose The purpose of the study was to discover the relative importance of influencing factors toward booking a cruise vacation. Based on a review of literature, this study focused on exploring the relative importance of six influential factors in cruise customers’ decision-making process: cruise vacation price, cruise duration, distance from the...
Book
Full-text available
Partial least squares-structural equation modeling (PLS-SEM) is a multivariate statistical technique and its usage in various disciplines is increasing. Considering this increase in the application of PLS-SEM, numerous scholars have reviewed its usage in accounting, business research, strategic management, marketing, management information system a...
Article
Full-text available
Food and beverage (F&B) sales is one of the core elements of hotel sales revenue. From a financial perspective, the F&B department has high cost-low profit indicators. This study aims to explore the relationship between the level of importance of F&B cost-control measures given by F&B managers and their frequency of use in F&B departments. It measu...
Article
Full-text available
This study aims to analyze the effect of the IAAF World Indoor Track and Field Championships on high school students’ awareness of the sports of track and field in the host city, Istanbul Turkey. Descriptive statistics and logistic regression were applied to the data collected from total 5,262 high school students before and after the event. Two gr...
Article
Theme parks face stiff competition in local and international markets. Theme parks tend to create competitive advantages in the market by investing in different factors which influence visitors’ selection of a theme park. Theme parks attract visitors from all nationalities. The purpose of this study was to explore six influencing factors on U.S. th...
Article
Purpose – Structural equation modelling (SEM) has increasingly been used by hospitality and tourism researchers to examine complex relationships. This paper aims to highlight the benefits and limitations of SEM for hospitality and tourism research and compare its two main approaches i.e., CB-SEM and partial least squares-SEM (PLS-SEM). Design/meth...
Article
Purpose The purpose of this paper is to compare customer perceptions of hotel and peer-to-peer (e.g. Airbnb) accommodation advantages and disadvantages and examine their influence on customer satisfaction and repurchase intentions. The advantages of each accommodation type are conceptualized through perceived travel experience authenticity, whereas...
Article
Purpose The purpose of this study is to investigate what people with different demographic characteristics such as age and gender expect from hotel room design and examine how design preferences affect purchase intent and desire to stay and word-of-mouth behavior. Design/methodology/approach The study was based on a quasi-experimental design condu...
Article
Purpose A Hobson's choice is a free choice in which only one option is offered. The objectives of this study are to examine dimensions of “Hobson’s choice” servicescape and their effect on affective responses and to understand how affective responses drive consumer decisions in “true choice” and “Hobson’s choice” servicescapes. Design/methodology...
Article
With the increase in the volume and complexity of air travel, the air transportation industry is undergoing a period of rapid evolution. Airports, as key players in the industry, are increasingly rebranding themselves as destinations, instead of just thoroughfares. In the post-9/11 world, travelers tend to spend more time in airports due to changes...
Article
Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental sampling technique was employed in this study. A total of 25 (four- and five-star) hotels were selected in four cities in Malaysia. A total...
Article
Full-text available
Purpose This paper aims to explore the factors that influence Generation Y’s positive or negative electronic word-of-mouth (eWOM) behavior via social media and mobile technology in the foodservice sector. Three types of dining experiences were examined: positive and negative customer experiences and negative customer service followed by a satisfact...
Conference Paper
Full-text available
The purpose of this study was to identify differences that impact international graduate student performance in the first semester compared to the subsequent semesters. This study was a qualitative study focused on the factors associated with international graduate student academic performance between the first semester and their subsequent semeste...