Christy MK Cheung

Christy MK Cheung
Hong Kong Baptist University · Department of Finance and Decision Sciences

PhD

About

183
Publications
208,052
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Citations

Publications

Publications (183)
Article
Full-text available
Employees' nonwork use of information technology (IT), or cyberslacking, is of growing concern due to its erosion of job performance and other negative organizational consequences. Research on cyberslacking antecedents has drawn on diverse theoretical perspectives, resulting in a lack of cohesive explanation of cyberslacking. Further, prior studies...
Article
Bystanders Join in Cyberbullying on Social Networking Sites: The Deindividuation and Moral Disengagement Perspectives Cyberbullying on social networking sites escalates when bystanders join in the bullying. Bystanders’ joining-in behaviors reinforce the abuse, expose victims to a larger audience, and encourage further abuse by signaling their appro...
Article
Full-text available
Most information systems (IS) research takes for granted that consumers' adoption and the use of mobile payment (MP) applications are motivated by generic factors such as perceived usefulness and perceived ease of use. Challenging this assumption, we argue that the salient contextual characteristics of MP applications compel a reconsideration and p...
Chapter
A new generation has grown up with computers. The use of information technologies has become a part of their daily routine. Integrating technologies into students’ teaching and learning activities is widely recognized as a fundamental strategy for the next generation of learners. Despite the growing interest in advanced learning technologies and th...
Article
Envy is an ancient theme of interest and various academic disciplines researched the topic in the last decades. With the advance of technologies and the popularity of social networking sites (SNSs), there is a need to comprehend what is new and unique about envy in the SNS environment. To contribute to an improved understanding of this phenomenon,...
Article
Full-text available
Cyberbullying on social networking sites is an emerging societal issue that has drawn significant scholarly attention. The purpose of this study is to consolidate the existing knowledge through a literature review and analysis. We first discuss the nature, research patterns, and theoretical foundations. We then develop an integrative framework base...
Article
Full-text available
Abstract Purpose: This paper reports the panel discussion on the topic of artificial intelligence (AI) and robots in our lives. This discussion was held at the Digitization of the Individual (DOTI) workshop at the International Conference on Information Systems in 2019. Three scholars (in alphabetical order: Ting-Peng Liang, Lionel Robert, and Supr...
Article
Full-text available
Massively multiplayer online role‐playing game (MMORPG) addiction presents a serious issue worldwide and has attracted increasing attention from academic and other public communities. This article addresses this critical issue and fills research gaps by proposing and testing a research model of MMORPG addiction. Building on the conceptual foundatio...
Article
Purpose Online disinhibition is one of the key factors leading to the occurrence of cyberaggression, cyberbullying and various forms of deviant behaviors in the online environment. To understand the composition of online disinhibition, this study aims to conceptualize online disinhibition and develop a measurement instrument for online disinhibitio...
Article
Given the intense competition in the mobile payment market, researchers have been exploring strategies to maintain brand equity and consumer loyalty. By considering the characteristics of mobile payment, we incorporate cross-side network effects (CNEs) and the complementarity actions (i.e., platform-application, application-service, and service-str...
Article
The current COVID-19 crisis has seen governments worldwide mobilising to develop and implement contact-tracing apps as an integral part of their lockdown exit strategies. The challenge facing policy makers is that tracing can only be effective if the majority of the population uses the one app developed; its specifications must therefore be careful...
Conference Paper
With the growing popularity of professional social networking sites (PSNS), many users rely on PSNS, such as LinkedIn, to develop and maintain professional relationships with other individuals and companies. Most users create dedicated personal profiles and share their achievements and professional experiences on PSNS. With the frequent exposure to...
Article
As social distancing and lockdown orders grew more pervasive, individuals increasingly turned to social media for support, entertainment, and connection to others. We posit that global health emergencies - specifically, the COVID-19 pandemic - change how and what individuals self-disclose on social media. We argue that IS research needs to consider...
Article
Full-text available
Social media harassment, a cyberbullying behavior, poses a serious threat to users and platform owners of social media. In this paper, we contextualize the bystander intervention framework and reporting literature to social media in order to understand why bystanders report social media harassment. Our contextualized intervention framework focuses...
Article
Drawing from status quo bias theory and coping theory, this study examines how the inertial use of incumbent web payment (WP) services influences users’ intention to use new mobile payment (MP) services. By conducting an online survey (n = 491), this study reveals that inertia demonstrates triple effects on intention to use MP services: direct, bia...
Article
Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitiv...
Article
Purpose Drawing on the control agency theory and the network effect theory, the purpose of this paper is to examine the effect of privacy assurance approaches, network externality and technology complementarity on consumers’ self-disclosure in mobile payment (MP) applications. The authors identify four types of privacy assurance approaches: perceiv...
Article
Purpose Drawing on the social learning theory, the purpose of this paper is to examine the antecedents and consequences of users’ excessive online social gaming. Specifically, the authors develop a model to propose that observational learning and reinforcement learning mechanisms together determine excessive online social gaming, which further fost...
Article
Drawing on dual-system theory, this study examines the role of desire for online group gaming in online social game addiction. By conducting a longitudinal online survey, we show that attitude, anticipated enjoyment, group norm, and social identity contribute to the development of desire for online group gaming. Such desire facilitates habit and se...
Article
Cyberbullying on social networking sites (SNS bullying) is an emerging societal challenge related to the deviant use of technologies. To address the research gaps identified in the literature, we draw on crime opportunity theory and the affordance perspective to propose a meta-framework that guides our investigation into SNS bullying. The meta-fram...
Article
Full-text available
Digital technologies have diffused into many personal life domains. This has created many new phenomena that require systematic theorizing, testing and understanding. Such phenomena have been studied under the Digitization of the Individual umbrella and have been discussed in the Digitization of the Individual (DOTI) pre-ICIS workshop for the last...
Article
Full-text available
Social networking sites (SNSs) are central to social interaction and information sharing in the digital age. However, consuming social information on SNSs invites social upward comparisons with highly socially desirable profile representations, which easily elicits envy in users and leads to unfavorable behaviors on SNSs. This in turn can erode the...
Article
Full-text available
Cyberdeviance, intentional use of information technology (IT) in the workplace that is contrary to the explicit and implicit norms of the organization and that threatens the well-being of the organization and/or its members, is an important research stream that has gained attention in academia and industry. Prior studies have treated different form...
Article
Detailing the opportunities and challenges of omnichannel business, this paper serves as an editorial note to the corresponding special issue. We advance a framework that delineates extant literature on omnichannel business into four predominant research streams according to their perspective (i.e., consumer versus retailer) and research orientatio...
Article
Purpose Existing research has long considered e-loyalty as a key to the success of online shopping. The purpose of this paper is to advance the theoretical understanding of e-loyalty by exploring the roles of coupon proneness and value consciousness in the context of online shopping platforms. Design/methodology/approach The authors empirically...
Conference Paper
Personal informatics technologies (PITs) have become popular tools that enable people to monitor and track themselves. By providing self-knowledge, PITs increase self-control, foster insight, and promote positive behavioral changes. The pursuit of knowledge about self, excellence, and self-growth is eudaimonic because it makes a person more capable...
Article
Although gamification in the workplace is burgeoning, organizations frequently have difficulty sustaining user engagement with a gamified information system (IS). The focus of this study is how a gamified IS in the workplace engages users and encourages them to continue system use. By proposing the concepts of flow experience (FE) and aesthetic exp...
Article
Social commerce sites (SCSs), a new model of social media, provide fertile ground for customers to communicate their opinions and exchange product- or service-related information. Given the significant opportunities related to the use of social media data for customers' insight, we explore the factors driving information sharing behavior on SCSs. I...
Article
Online impulse buying has drawn increasing scholarly attention across disciplines. However, little effort has been made to evaluate the status of research and consolidate the findings in the literature. To address this research gap, we conducted a systematic review of studies of online impulse buying, and used the stimulus–organism–response framewo...
Article
Full-text available
This special theme of Electronic Markets focuses on research concerned with the use of social technologies and “2.0” principles in the interaction between organization (i.e., with “inter-organizational systems [IOS] 2.0"). This theme falls within the larger space of Enterprise 2.0 research, but focuses particular on inter-organizational use (betwee...
Conference Paper
Internet provides youths with a new breeding ground for misbehavior. Cyberbullying is one of the most prevalent online misbehavior that has recently received public attention due to its potentially devastating consequences. Drawing on I3 theory, we develop a research model to investigate the driving and mitigating forces of cyberbullying perpetrati...
Conference Paper
Social networking sites (SNSs) have evolved as the centre for daily social interactions. However, some users experience difficulties in managing their incessant urges to use the site, and result in spending excessive amount of time on the platform. While the research on the dark side of SNS use is gaining momentum, the theoretical understanding of...
Conference Paper
Full-text available
Social networking sites (SNSs) have evolved as the centre for daily social interactions. However, some users experience difficulties in managing their incessant urges to use the site, and result in spending excessive amount of time on the platform. While the research on the dark side of SNS use is gaining momentum, the theoretical understanding of...
Article
Microblogging is growing in popularity and significance. Although many researchers have attempted to explain why and how people use this new medium, previous studies have produced relatively inconclusive results. For instance, in most of these studies, microblogging has been considered a social networking activity; however, quantitative analyses of...
Article
Purpose – The purpose of this paper is to examine the relative impacts of perceived cost, perceived benefits, and social influence on self-disclosure behaviors in social networking sites under an integrated theoretical framework. Design/methodology/approach – Building upon social exchange theory and privacy calculus theory, an integrated model was...
Article
With the advance of information technologies and widespread deployment of data services, users can access social networking sites (SNSs) almost anytime and anywhere, resulting in an incessant urge to check SNSs. Till now, little is known about the precursors of urge and its role in the development of SNS excessive use. Therefore, we proposed and te...
Article
【Full-text available on request】With keen competition in the online game industry, game developers and publishers are finding new ways to induce players’ to spend money on subscriptions and virtual items. As the online game itself provides a highly engaging environment, this study examines online sales from the perspective of customer engagement. W...
Article
Full-text available
Purpose – The purpose of this paper is to explore the concept of user engagement in the context of online brand communities. A research model is proposed to explain how brand loyalty is developed through user engagement. Design/methodology/approach – The research model was empirically tested with an online survey study of 185 current Facebook user...
Article
Full-text available
Purpose – The purpose of this paper is to examine the factors associated with user satisfaction in the social network sites (SNSs), and to explore the moderating effects of gender on user satisfaction. Design/methodology/approach – A research model was built upon the expectation disconfirmation model (EDM) with a focus on SNSs specific motivations...
Article
Online social shopping communities are transforming the way customers communicate and exchange product information with others. To date, the issue of customer participation in online social shopping communities has become an important but underexplored research area in the academic literature. In this study, we examined how online social interactio...
Article
The primary objective of this paper is to develop and validate an instrument for massively multiplayer online game (MMOG) addiction. Three stages of instrument development were undertaken to achieve this objective: item generation, scale development, and instrument testing. The results of a confirmation factor analysis confirmed the existence of se...
Article
The rise of social media has facilitated consumer social interactions. Many product-focused online social platforms have included design features that can convey more information about product quality as well as the credibility of the members of the social community. Drawing on information signaling theory, we empirically examine how the two social...
Article
Full-text available
Today, organizations require additional efforts to develop new streams of revenue as competition is intense and new customers are hard to secure at a mature stage. The advent of social networking sites serves as an alternative tactic for organizations to form online brand communities, engage customers and hence foster brand loyalty. This article pr...
Article
The prevalence of social media has provided consumers with many opportunities to post online reviews on a wide range of products on the Internet. In this study, we attempt to investigate the moderating effect of inconsistent reviews (i.e., a mix of positive and negative reviews) on consumers’ purchase decision. We further examine whether the effect...
Conference Paper
Full-text available
With the keen competition in C2C e-marketplaces, C2C online shopping platform providers are finding ways to keep and maintain customer relationship. In this study, a research model that examines the role of customer engagement in customer loyalty to C2C online shopping platforms is proposed and empirically tested with 385 customers who have used Ta...
Conference Paper
Despite a rising concern over this emerging global issue, theoretical understanding of the excessive use of massively multiplayer online games (MMOGs) is lacking in the mainstream IS literature. In this study, we proposed a research model to theoretically explain the development of the excessive use of MMOGs with the positive-negative reinforcement...
Article
Full-text available
Social networking sites (SNSs), combined with the rapid growth trajectory of mobile devices, and widespread deployment of mobile data services, have evolved as a primary platform for daily social interaction. While the majority of users enjoy frequent interactions with their friends and family members, some users suffer from incessant urges to chec...
Article
Online gaming has become one of the most popular forms of online leisure activity today. Massively multiplayer online game (MMOG), being highly persistent and immersive, is however often presented as being potentially dangerous of leading to problematic use. Despite a rising concern over this emerging societal challenge, the theoretical understandi...
Chapter
Full-text available
With the advent of the Internet, so too came several new means by which people share and acquire information. One such method is the use of virtual communities. Virtual communities are steadily becoming a valuable resource for today’s organizations. However, a large number of virtual communities fail because their members withdraw from using them....
Article
【Full-text available on request】The increasing popularity of Web 2.0 has dramatically changed the way in which people communicate with others in their daily life or work. However, the use of social media is fundamentally different from that of traditional information technologies. Specifically, it requires collective efforts and interdependence bet...
Article
Web 2.0 creates a new world of collaboration. Many online communities of practice have provided a virtual Internet platform for members to create, collaborate, and contribute their expertise and knowledge. To date, we still do not fully understand how members evaluate their knowledge-sharing experiences, and how these evaluations affect their decis...
Article
【Full-text available on request】With the prevalence of the Internet, it has become increasingly easy and common for students to seek information from various online sources. Wikipedia is one of the largest and most popular reference websites that university students may heavily rely on in completing their assignments and other course-related projec...
Conference Paper
Full-text available
One of the most recent advancements in the use of the internet for customer-level business management is the ability to track individual customers' activities, approach them proactively, provide customized offerings and manage customer lifecycles. The shift from managing the community to managing its individual members is a common denominator in ma...
Conference Paper
Social shopping communities, a special form of social media, have offered fertile ground for customers to communicate their opinions and exchange product information. Although social shopping communities have the potential to transform the way online customers acquire knowledge in everyday life, research in information systems has paid little atten...