Christopher Peter Lueg

University of Illinois, Urbana-Champaign | UIUC · School of Information Sciences

Providing urgent and emergency care to migrant children is often hampered or delayed. Reasons for this are language barriers when children, and their care givers, don’t speak any of the languages commonly spoken in Switzerland, which include German, French, Italian, and English. By a participatory design process, we want to develop a novel image-ba...

In this paper we present first findings of the Digi-Care project, a multidisciplinary, multi-stakeholder research project investigating the impacts of digitization on nursing work practices and in particular the transmission of patient care information within and beyond nursing work practices. We completed the initial data collection of the funded...

Language barriers hamper or delay delivery of urgent and emergency care to migrant children when they or their parents don’t speak any of the languages commonly spoken in Switzerland. In such situations, nurses often fall back to use ad hoc communication aids, including translation apps and visual dictionaries, to collect information about a patien...

We demonstrate that Mobile Remote Presence systems (MRP) aka telepresence robots can be successfully used in certain types of medical consultation such as consultation from a distance with residents of nursing homes. We argue that MRP afforded media richness also allows for supporting social connectedness during medically recommended isolation regi...

We present a new paradigm to address the persistence of difficulties that people have in accessing and using information. Our idea consists of two main aspects: engaging wider society with usability and distributing the topic across disciplines. We claim that bad usability is a social justice issue. Primarily, we propose that usability should becom...

More than ever, Information Science needs a coherent, powerful, integrated vision of itself and the value proposition it delivers in this Information Age. Complex and multifaceted uncertainties like pandemics and climate change do not yield to narrow or piecemeal solutions. Holistic visions of Information Science existed at our field's formation a...

Interviews with nursing home residents and medical practitioners who used a telepresence robot aka mobile remote presence bot (MRP) for medical consultation suggest that consulting via MRP is viable option for certain types of consultations. Participants perceived communication via the MRP as generally positive and the interaction felt natural even...

Mobile remote presence bots (MRP) have emerged as a potential way of addressing the “tyranny of distance” when having to attend meetings at far away locations. In this contribution we report on how we used an MRP to share with two cohorts of postgraduate students at a regional university the formal “conferencing” and the informal “mingling” that ta...

Emergency medical situations are characterized by high physical, cognitive and mental demands on the paramedics on the ground. Studies suggest that crucial information such as treatments administered to patients is often documented retrospectively, during patient transport or once a patient is handed over to an emergency department. Information acc...

Two articles in a recent special issue on Information and the Body published in the journal Library Trends stand out because of the way they are identifying, albeit indirectly, a formidable challenge to LIS. Bates in her contribution warns that understanding information behavior demands recognizing and studying "any one important element of the eco...

Control of robot arms is often required in engineering and can be performed by using different methods. This study examined and symmetrically compared the use of a controller, eye gaze tracker and a combination thereof in a multimodal setup for control of a robot arm. Tasks of different complexities were defined and twenty participants completed an...

We posit that the well-established interaction type "toolbox" currently providing the four interaction types Instructing, Conversing, Manipulating, and Exploring should be expanded to include a fifth interaction type, Responding, that accounts for user engagements in response to a system-initiated engagement request. This expansion reflects that in...

There is growing interest in embodiment in information seeking, which we use as an opportunity to reconsider what we as designers of information interfaces aim for. While we have become quite good at developing interfaces that are effective at supporting specific needs or needs that have been rendered specific, we are still not good at providing in...

Information Science researchers have been relatively slow to consider the role of the body in understanding the relationship between people, information and technology. This panel will discuss how a consideration of the body can enrich information researchers' understanding of the complex relationship between people, information and technologies, o...

Brief video demonstration of Tagger software in action.

Geoscientists are required to analyze and draw conclusions from increasingly large volumes of data. There is a need to recognise and characterise features and changing patterns of Earth observables within such large datasets. It is also necessary to identify significant subsets of the data for more detailed analysis. We present an innovative, inter...

TaggerVR' is a work-in-progress immersive VR implementation of the 'Tagger' interactive software tool designed to visualize, characterize, sample and tag geoscientific datasets hosted in local and cloud-based repositories via a THREDDS Data Server and OPeNDAP. TaggerVR implements a VR GUI using Human Interface Devices (HID), providing data to the u...

A renaissance in the development of virtual (VR), augmented (AR), and mixed reality (MR) technologies with a focus on consumer and industrial applications is underway. As data becomes ubiquitous in our lives, a need arises to revisit the role of our bodies, explicitly in relation to data or information. Our observation is that VR/AR/MR technology d...

There is a class of complex problems where solutions must satisfy multiple subjective criteria, while meeting specific quantifiable constraints. Route planning for leisurely travel is an example of a problem in this class. Constraints including total available time, transit times, and one's budget and subjective interests determine whether a potent...

This paper reports on the use of mobile technology?specifically, smartphones and tablet computers?in outdoor public markets in Australia and the United States, based on a survey and interview (n=44) conducted with attendees in public markets. After noting that past research in a variety of disciplines is deficient in regards to its assessment of te...

Pattern-recognition in scientific data is not only a computational problem but a human-observer problem as well. Human observation of - and interaction with - data visualization software can augment, select, interrupt and modify computational routines and facilitate processes of pattern and significant feature recognition for subsequent human analy...

In this brief contribution we argue that an apparent dichotomy between information behavior seen as the behavior of individuals and their respective information styles and information behavior considered a social practice may be resolved by considering the under-researched corporeality of the human body aka embodiment which is a fundamental aspect...

It is widely recognized that knowledge sharing and learning are most effective when occurring in an appropriate and supportive context. As a consequence when designing an educational process the context has to be carefully considered. Implementing 'situated learning' is straightforward in traditional apprenticeship models that inspired the communit...

There is a class of complex problems where solutions must satisfy multiple subjective criteria, while meeting specific quantifiable constraints. Route planning for leisurely travel is an example of a problem in this class, where constraints including total available time, transit times, and budget constraints determine whether a potential solution...

There is a class of complex problems where solutions must satisfy multiple subjective criteria, while meeting specific quantifiable constraints. Route planning for leisurely travel is an example of a problem in this class, where constraints including total available time, transit times, and budget constraints determine whether a potential solution...

When conducting in situ wayfinding experiments we observed that for a variety of reasons, subjects failed to consider information that was relevant to the navigation task at hand even though that information appeared to be readily available. Likely reasons for the failure to notice include location of the subject, the orientation of the subject's b...

Special Edition: http://journals.tdl.org/jvwr/index.php/jvwr/issue/view/356

In an ideal world, physical museum artefacts could be touched, handled, examined and passed between interested viewers by hand. Unfortunately, this is not always possible – artefacts may be too fragile to handle or pass around, or groups of people with mutual interests in objects may not be in the same location. This can be problematic when attempt...

Literature to date has treated as distinct two issues (a) the influence of pornography on young people and (b) the growth of Internet child pornography, also called child exploitation material (CEM). This article discusses how young people might interact with, and be affected by, CEM. The article first considers the effect of CEM on young victims a...

Purpose – The purpose of this paper is to highlight findings regarding human perception in allied disciplines and to argue that information behaviour research needs to find ways to address human characteristics that imply that: first, subjects are likely to fail to recognize information that is present in an environment and potentially relevant to...

Regular physical activity is essential for maintaining good health. Unfortunately due to the increasingly sedentary nature of modern life many people are not active enough. Although most have the ability to be more active they lack sufficient motivation. Persuasive technology could help to address this problem. We discuss the use of persuasive ambi...

Location-centric information sharing means that information can be shared at a specific geographic location by any person, regardless of the person's actual geographic location. Conceptually, we position location-centric information sharing as a contribution P3 (People to People to Geographic Place) research which is about understanding the (new) m...

This paper presents preliminary results from components of a larger research study which explores the processes and challenges of information workers conducting personal information management (PIM) within offices. Here, we focus on the findings specific to users of iPad-style tablet computers with the Evernote PIM software; data reported was colle...

Recent research has indicated that cybercrime thrives when a corrupt social, economic, and political environment emerges such that law enforcement impact is minimised and key elements of crime prevention are absent. In this paper, using a snowball methodology we analyse patterns of ownership of “child model” sites which generate profits from advert...

Utilizing interactive visualizations of data sets as a way of helping users explore and understand complex relationships in data has a long tradition in Human Computer Interaction, dating back at least to dynamic queries and starfield displays developed in the early Nineties. In this paper we discuss how interactive visualizations can be used to he...

How and why people interact with information or, more precisely, representations thereof, is a research area that is of interest to a number of disciplines including, including Human Computer Interaction (HCI) and Library and Information Science (LIS). Better understanding information behaviour means we can design better systems in terms of usabili...

Personal information management (PIM) is of considerable interest to the information science community. Traditionally the domain of paper, desktop computers and laptops, we have seen the widespread introduction of tablet computers in PIM. In this paper we discuss the findings of the first stage of a multi year study into the emergent role of tablet...

When using a mobile device to control a cursor on a large shared display, the interaction must be carefully planned to match the environment and purpose of the systems use. We describe a ‘democratic jukebox’ system that revealed five recommendations that should be considered when designing this type of interaction relating to providing feedback to...

Many tools, techniques and devices have been developed to support people traversing their environment. In this paper we report findings from a series of realistic outdoor experiments conducted to understand the comparative, task-specific strengths and limitations of a GPS-enabled navigation map and egocentric navigation systems. These tasks include...

In this paper we discuss the use of low-complexity interfaces to encourage users to increase their level of physical activity. We present ActivMON - a wearable device capable of representing a user's individual activity level, and that of a group, using an ambient display. We discuss the results of a preliminary usability evaluation of ActivMON.

There are many situations in which physical interaction with real-world objects is not possible - for example, museums contain many objects or artefacts which are too fragile or expensive for the public to handle. Augmented Reality (AR) has the potential to offer an alternative in these situations, but most of our current interactions with virtual...

Context-aware artifacts can be seen as an important class of socially adept technologies. In this paper, we focus on the fact that disregarding trivial notions of context, context-aware artifacts are far from being capable of recognizing situations. Similarly, we are not aware of any other technologies that are able to understand social settings in...

Public health education is an important part of national health systems that is intended to have a positive impact on the health behaviours of citizens and prevent health problems developing that require costly interactions with the acute health care system. In this paper we report findings from a twelve month ethnographic case study that collected...

Tag clouds are relatively new, visual representations of tags - and are becoming increasingly popular on the web today. They have shown great potential for use as visualisation or interaction techniques; however, at the same time they have also been shown to be somewhat limited in regards to capabilities and usefulness. In contrast to many popular...

Tag clouds are becoming increasingly popular visualisation and interaction techniques used on the web today. At the same time, tag clouds have been shown to have somewhat limited capabilities and usefulness. The generation of personalised tag clouds provides the ability to test how the enjoyment and engagement of an online social environment can be...

Many shared group activities, such as determining the range of different foods offered at a market, require that group members know which parts of the market will be covered by which people. In this paper we report findings from evaluating ReGroup, a mobile distributed information system that enables group members to "see" the current and immediate...

The email communication system is threatened by unsolicited commercial email aka spam. Spam filters help reduce the amount of spam users have to cope with but often, users have difficulties understanding how these filters actually assess messages to be spam or ham. We conducted a number of user experiments using a simulated email interface providin...

In light of the financial crisis, it has become even more critical for financial service providers to remain competitive. This paper discusses new perspec-tives on the problems of today's advisory services, including the customer's dissatisfaction with personalization and individualization. Thereby we draw on research in human information behavior,...

This paper outlines early results from ethnographic research examining the ways people organise and manage their personal documents in an office, with a focus on people who engage in piling. The study encompassed in-depth interview data, questionnaire data and explorations of technology prototypes with participants. We build upon existing personal...

Interactivity as a way to help users understand and/or explore complex information issues has been utilized successfully in information science areas such as information retrieval. In this paper we report experiences with utilizing interactivity in a different albeit related context: informing users about spam filtering processes. Spam filters that...

The color pink plays a crucial role in breast cancer awareness information delivery as the “pink ribbon” is established as an international symbol of breast cancer awareness. One commonly understood purpose of using a specific color is related to the marketing concept of “brand recognition”: instant recognition of the messenger and also the message...

Online communities have emerged as a topic of particular interest to information behavior researchers. When studying how information is shared and distributed in online communities we found that the informational capacity of online communities is not limited to providing specific information but may also include helping the information seeker under...

This study aimed to understand the complexity of community knowledge brokering through a case study of the work practices and information management processes of a community recruitment and education officer within Breast Screen Tasmania (BST). More specifically, this research aimed to produce a set of design principles and guidelines for the devel...

One of the open questions in information behavior research is as to how, and to what extent, the human body 'mediates' exposure to and interaction with the complex information environment that is the real world. In this paper we contribute a relevant observation made during field experiments with mobile guides. We also provide possible explanations...

The email communication system is threatened by unsolicited commercial email aka spam. In response, spam filters have been deployed widely to help reduce the amount of spam users have to cope with. This paper describes work towards helping users better understand the often complex decision making that is spam filtering. An investigation of a number...

In order to protect email users from receiving unsolicited commercial email or spam, anti-spam measures building on technologies, such as filters and block lists, have been deployed widely. However, there is some evidence that certain anti-spam measures based on the purported origin of the spam cause unintended consequences related to issues of equ...

The ludic experience of exploring wilderness in gameworlds may be compromised by either the negative affects of disorientation or the conspicuous application of architectural principles known to support wayfinding. We use a novel device, inspired by insect navigation, to examine players' situated acquisition of spatial knowledge to enable them retu...

In 1989 Bates introduced berrypicking as a powerful metaphor highlighting that searching is not a linear process but is more accurately described as an activity that is distributed in time and space. From an information seeking perspective there are interesting similarities between berrypicking and real world wayfinding. Wayfinding is also distribu...

Email filters removing or tagging messages suspected to be “spam” have become ubiquitous. Presumably, spam filters identify spam messages but a closer look at the filtering process suggests there is a conceptual gap between user-referential definitions of spam (“unsolicited email”) developed in relevant discourse and (often implicit) definitions of...

First experiences with a mobile information system aimed at supporting reflective exploration suggest that the device's visualization of past activities and, in particular, the routes taken helps participants orientate themselves and plan the next steps of their explorative activity. Drawing from insect navigation research we provide a preliminary...

Enabled by Information & Communication Technologies (ICT), online tourism communities are in the process of revolutionizing the way information is shared and distributed in the travel industry. Interpreting online tourism communities as a particular kind of information system, previous research in this area has argued that tourism communities may e...

Supporting people "on the move" introduces a number of constraints that are not present in traditional human-computer interaction settings. In this paper, we describe first experiences with a mobile information device supporting tourists during w hat we call reflective exploration of areas of interest. T he modified mobile game client provides info...

Proliferation of unrestricted Internet access has brought the community unsolicited commercial email, better known as spam. Underestimated for quite some time, spam is now recognized as a problem costing the community billions of dollars per annum. One of the direct impacts of the spam flood is the widespread deployment of anti-spam measures, such...

It has been shown that people encounter difficulties in using representations and devices designed to assist navigating unfamiliar terrain. Literature review and self-reported visual and textual data from field experiments are presented. This suggests usability may be limited by assumptions about landmarks implicit in designing representations. Fir...

Preliminary themes to scaffold an investigative framework sup-porting human navigation from a egocentric (viewer-centered) perspective are described. These emerge from prototyping a mobile information appli-ance that supports, and is ecologically compatible with, human vision-based navigation and acquirement of spatial knowledge during movement thr...

Connecting geographically dispersed communities, public transport plays an important role in rural and remote areas. As bus service frequency tends to be lower than in metropolitan areas, availability of reliable scheduling information is a prerequisite to successfully using public transport services. A persistent issue associated with providing sc...

This demonstration reports results from the EU-funded project Ambient Agoras, investigating future applications of ubiquitous and ambient computing in workspaces. Instead of presenting underlying system technologies or evaluation findings, this demonstration ...

Virtual communities have shown to be rich sources of knowledge if community members are sharing what they know. A look at virtual communities related to traveling in Australia suggests that often members are more than happy to share what they know about certain locations. In this paper, we outline, from a Location-oriented Knowledge Management (LoK...

In this paper, we discuss foundations, requirements and first experiences with a mobile informa- tion system that supports, and is ecologically compatible with, human vision-based navigation and acquirement of spatial knowledge during movement through the physical world. The appli- ance assists a person finding his/her way from an origin to a desti...

In this paper, we discuss foundations, requirements and first experiences with a mobile information system that supports, and is ecologically compatible with, human vision-based navigation and acquirement of spatial knowledge during movement through the physical world. The appliance assists a person finding his/her way from an origin to a destinati...

Virtual communities have shown to be rich sources of knowledge if community members are sharing what they know. A look at virtual communities related to traveling in Australia suggests that often members are more than happy to share what they know about certain locations. In this paper, we outline, from a Location-oriented Knowledge Management (LoK...

Proliferation of network access in the age of the internet has enabled information and knowledge sharing to an extent that was beyond thought a few years ago. In this paper we discuss the impacts of two heavily intertwined trends that have emerged, especially during the past few years. On the one hand, an increasing number of business-to-customer r...

The proliferation of unrestricted Internet access has brought the community spam which has become a serious problem costing companies billions of dollars per annum. Typical anti-spam measures, such as filtering and blocking techniques, exist but focus on solving the spam problem on the message transportation level. Using such techniques may have im...

Proliferation of network access in the age of the internet has enabled information and knowledge sharing to an extent that was beyond thought a few years ago. In this paper we discuss the impacts of two heavily intertwined trends that have emerged, especially during the past few years. On the one hand, an increasing number of business-to-customer r...

Spam hat sich in den letzten Jahren von einem „Ärgernis“ zu einem wirtschaftlich bedeutenden Problem entwickelt. In diesem Beitrag werde ich aufzeigen, daβ zur Erforschung der Probleme, die durch Spam verursacht werden, und der Maβnahmen, die gegen Spam ergriffen werden können, eine interdisziplinäre „Brille“ notwendig ist, da neben eher technische...

The proliferation of unrestricted Internet access has brought the community spam which has become a serious problem costing companies billions of dollars per annum. Typical anti-spam measures, such as filtering and blocking techniques, exist but focus on solving the spam problem on the message transpor-tation level. Using such techniques may have i...

This book provides an overview of interfaces to social information spaces, illustrated by several contemporary systems including Usenet News and CoWebs. Beginning with a general outline of those systems and a history of Usenet News, it looks at the problems of exploring virtual communities and distributed information systems, and of finding informa...

In this paper we discuss some of the tasks administrators of Usenet news servers are dealing with. Although significant progress has been made in regard to server technology (both hardware and software) most news server administration tools still are unixoid, text- based tools. Traffic visualizations are commonly used but graphical interfaces as th...

Proliferation of unrestricted Internet access during the Nineties has brought the community loads of unsolicited commercial email, commonly referred to as spam. Underestimated for quite some time, spam is now recognized as a problem costing companies billions of dollars per annum. On the mail transportation level, anti-spam measures (typically comb...

The amount of information available in electronic information spaces, such as Usenet or the World Wide Web, exceeds by far what a person could look at in a reasonable amount of time. Having access to this amount of information offers opportunities that were unimaginable a few decades ago. However, the sheer quantity involves the practical problem o...

The proliferation of unrestricted Internet access has brought the community spam which has become a serious problem costing companies billions of dollars per annum. Typical anti-spam measures, such as filtering and blocking techniques, exist but focus on solving the spam problem on the message transportation level. Using such techniques may have im...

Technological progress allows for the development of “intelligent“ gadgets that are much smaller and more powerful than the bulky desktop computers that were around just a few years ago. Technology-oriented research communities understand these gadgets as enablers of scenarios that were widely considered science fiction just a few years ago: the ex...

The idea behind pervasive computing is that embedded and invisible technology calms our lives by removing the annoyances. Everyday life, however, is shaped by what people do, how they do it, and how they perceive what they are doing. As a consequence everyday life is difficult to grasp in computational terms. A look at the pervasive computing liter...

Information appliances, user interfaces, and context-aware devices are necessarily based on approximations of potential users and usage situations. However, it is not an unusual experience for developers that in some areas, appropriate approximations are extremely difficult to realize. Often, these difficulties are not apparent from the beginning....