Christopher Clegg

Christopher Clegg
University of Leeds · Socio-Technical Centre (STC)

About

135
Publications
78,020
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8,601
Citations
Citations since 2017
0 Research Items
2797 Citations
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20172018201920202021202220230100200300400500
20172018201920202021202220230100200300400500

Publications

Publications (135)
Article
Job crafting research has typically examined the antecedents and outcomes of individual-level crafting. In this study, we test a model of team-level or collaborative job crafting using data collected from 242 call centre teams and supervisors' ratings of team performance. The focus on teams with narrowly defined tasks and limited decision-making re...
Article
Full-text available
There is an increasing focus on improving the pro-environmental attitudes, behaviour and habits of individuals, whether at home, in education, travelling, shopping or in the workplace. This article focuses on the workplace by conducting a multi-disciplinary literature review of research that has examined the influence of organization-based behaviou...
Book
Full-text available
https://www.gov.uk/government/publications/future-manufacturing-factory-of-the-future
Article
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Unlabelled: In this article, we offer a new, macroergonomics perspective on the long-debated issue of function allocation. We believe thinking in this domain needs to be realigned, moving away from the traditional microergonomics conceptualisation, concerned predominantly with task-based decisions, and towards a macroergonomics approach, viewing f...
Article
Socio-technical systems thinking has predominantly been applied to the domains of new technology and work design over the past 60 years. Whilst it has made an impact, we argue that we need to be braver, encouraging the approach to evolve and extend its reach. In particular, we need to: extend our conceptualization of what constitutes a system; appl...
Article
Full-text available
We validate, extend, and empirically and theoretically criticize the cultural dimension of humane orientation of the project GLOBE (Global Leadership and Organizational Behavior Effectiveness Research Program, House et al., 2004). Theoretically, humane orientation is not just a one-dimensionally positive concept about being caring, altruistic, and...
Data
We validate, extend, and empirically and theoretically criticize the cultural dimension of humane orientation of the project GLOBE (Global Leadership and Organizational Behavior Effectiveness Research Program). Theoretically, humane orientation is not just a one-dimensionally positive concept about being caring, altruistic, and kind to others as di...
Article
Agent-based modelling and simulation (ABMS) has been used by researchers from a variety of disciplines to study a range of phenomena. At present, ABMS is vastly underutilized in organizational psychology, yet we believe it offers a range of potential benefits that are currently not well catered for by existing tools. In this paper, we introduce ABM...
Article
Clegg and Spencer's (2007) model of job design synthesizes and extends recent conceptions of the job design process by incorporating variables such as knowledge, motivation, and trust into a cyclical and dynamic system. The objective of this study was to examine the sequential organization of variables that comprise the model, as a basis from which...
Article
Full-text available
We present a socio-technical systems framework and underlying principles to help understand a sample of crowd-related disasters. Our approach is founded on the premise that disasters result from complex systems failures, wherein a series of interdependent factors combine in such a way as to cause problems. We explore the explanatory power of our ap...
Article
Some problems of investigating causal relationships when undertaking field research are outlined. The potential of cross-lagged correlation analysis in this context is assessed by describing the technique, its underlying assumptions and its previous use in applied occupational research. A method for evaluating the technique using simulated data is...
Article
Many authors have emphasized that new technology implementations in organizations are predominantly ‘technology led' (e.g. Blacker & Brown, 1986; Clegg & Kemp, 1986). However, few analysts have attempted to account for this approach or, indeed, to spell out its consequences. In this study, we describe the implementation of a CADCAM system in a ligh...
Article
This paper examines the relative merits of main and interactive explanations of the effects of assembly-line work on the job satisfaction, absence and mental health of a sample of women operators. In an empirical study, it was found that assembly-line work had a direct effect on job satisfaction thus confirming previous findings for men. No effect...
Article
This paper replicates an earlier study testing the hypothesis that relatively poor mental health is associated with simplified jobs, but only for those employees who see their work as not using their skills, and who at the same time report high levels of cognitive failure. The hypothesis is confirmed in two separate samples.
Article
This paper reviews a range of psychological research into the development and use of information technology (IT) at work. The overall purpose is to use this field of inquiry to argue the need to study cognition in organizations. The paper includes reviews of the literatures on human–computer interaction, the wider organizational aspects of IT, meta...
Article
Examined the validity of the Job Characteristics Model within a job redesign context. The findings on which the model is based (J. R. Hackman and G. R. Goldman; see record 1975-22031-001) were closely replicated with an homogeneous group of 47 shop-floor employees. However, path analyses showed that the evidence, both for the present investigation...
Article
We present a model of the process of job design that attempts to develop theory in five ways. First, critical variables in the model include performance, perceived competence, trust, knowledge and self-efficacy. Second, job design is proposed to be a dynamic and circular process, with the variables acting as both predictors and outcomes. Third, the...
Article
Full-text available
The aim of this study was to gather and collate information from the major researchers and consultancies in the UK regarding the performance of Information Technology (IT) and the role of human and organizational factors. The findings are based on the experience of 45 of the leading experts in the UK, drawing on a collective sample of approximately...
Article
This paper uses a generic dynamic model of a supply chain to quantify the consequences for supply chain dynamics of the distortion of information flows as they are processed by humans and then propagated along the supply chain. An important factor influencing these flows is the level of trust between supply chain partners. The dimensions of such tr...
Article
Full-text available
Often models for understanding the impact of management practices on retail performance are developed under the assumption of stability, equilibrium and linearity, whereas retail operations are considered in reality to be dynamic, non-linear and complex. Alternatively, discrete event and agent-based modelling are approaches that allow the developme...
Book
The PDF of this book is available to download for free at this link: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/192606/understanding_crowd_behaviour-supporting-evidence.pdf
Book
The PDF of this book is available to download for free at this link: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/62638/guidancelessons1_0.pdf
Article
Full-text available
Multi-agent systems offer a new and exciting way of understanding the world of work. We apply agent-based modeling and simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between people management practices on the shop-floor and retail performance. Despite the fact we are work...
Article
Full-text available
Intelligent agents offer a new and exciting way of understanding the world of work. Agent-Based Simulation (ABS), one way of using intelligent agents, carries great potential for progressing our understanding of management practices and how they link to retail performance. We have developed simulation models based on research by a multi-disciplinar...
Article
Full-text available
Agents offer a new and exciting way of understanding the world of work. In this paper we describe the development of agent-based simulation models, designed to help to understand the relationship between people management practices and retail performance. We report on the current development of our simulation models which includes new features conc...
Article
There is much research identifying factors that lead to a creative outcome, but little on what leads employees to begin the creative process in the first place. This research used semi-structured interviews with 65 engineers to explore the factors and processes involved in this phenomenon. We found that general work motivation, creativity requireme...
Article
This research developed an agent{based computer model to simulate the behaviours, cognitions, and working processes occurring within engineering teams engaged in product design. The research constituted Work Package 3 of the HIPARSYS Project. A preliminary model was �rst developed based on a review of the research literature. Further research was t...
Article
This paper presents a multi-method analysis of the implementation of an enterprise resource planning system. It argues the majority of research treats these systems as having essential technical properties that enable them to bring about positive organisational effects. In contrast, we adopt a post-essentialist perspective that understands discours...
Article
Within the strategic human resource management (SHRM) perspective, psychology-based practices, especially empowerment, extensive training, and teamwork, are seen as vital to sustained competitive advantage. Other approaches, such as those of integrated manufacturing and lean production, place greater emphasis on operational initiatives such as tota...
Article
This paper examines the effectiveness of human factors initiatives and addresses some difficulties reported in calculating the value of such interventions. Company representatives and researchers applied a novel probabilistic assessment tool to estimate the financial impact of two macro-ergonomic projects. Key benefits of the company intranet proje...
Chapter
Definition and DescriptionUptake and Related ActivitiesBarriers to, and Enablers Of, ChangeAnticipated EffectsPerformance IssuesSummary and Ways ForwardReferences
Article
Full-text available
We apply Agent-Based Modeling and Simulation (ABMS) to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents d...
Article
Full-text available
Intelligent agents offer a new and exciting way of understanding the world of work. In this paper we apply agent-based modeling and simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are...
Article
Full-text available
There is no doubt that management practices are linked to the productivity and performance of a company. However, research findings are mixed. This paper provides a multi-disciplinary review of the current evidence of such a relationship and offers suggestions for further exploration. We provide an extensive review of the literature in terms of res...
Article
Full-text available
This paper introduces two ongoing research projects which seek to apply computer modelling techniques in order to simulate human behaviour within organisations. Previous research in other disciplines has suggested that complex social behaviours are governed by relatively simple rules which, when identified, can be used to accurately model such proc...
Article
Full-text available
Intelligent agents offer a new and exciting way of understanding the world of work. In this paper we apply agent-based modeling and simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are...
Article
Full-text available
Agent-based modelling and simulation offers a new and exciting way of understanding the world of work. In this paper we describe the development of an agent-based simulation model, designed to help to understand the relationship between human resource management practices and retail productivity. We report on the current development of our simulati...
Article
Full-text available
There is no doubt that management practices are linked to the productivity and performance of a company. However, research findings are mixed. This paper provides a multi-disciplinary review of the current evidence of such a relationship and offers suggestions for further exploration. We provide an extensive review of the literature in terms of res...
Chapter
Full-text available
There is no doubt that management practices are linked to the productivity and performance of a company. However, research findings are mixed. This paper provides a multi-disciplinary review of the current evidence of such a relationship and offers suggestions for further exploration. We provide an extensive review of the literature in terms of res...
Article
Full-text available
Intelligent agents offer a new and exciting way of understanding the world of work. We apply agent-based simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Our multi-disciplinary research team draws upon exp...
Conference Paper
Full-text available
Intelligent agents offer a new and exciting way of understanding the world of work. In this paper we apply agent- based modeling and simulation to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are...
Article
Purpose – The purpose of this research is to present the empirical findings from a case study in knowledge sharing with the aim of understanding knowledge sharing in a strategic context through a socio-technical approach. Design/methodology/approach – Knowledge sharing facilitators and barriers were examined in a UK owned multinational engineering...
Article
Full-text available
In this paper we offer a critique of ‘The National Programme for Information Technology’ (NPfIT) currently being undertaken in the National Health Service (NHS) in the UK. We begin by offering a brief introduction to the project. Next, we review the lessons learned from a wide range of experience with IT and business change projects and comment on...
Article
John Kelly examines and rejects the claim that job redesign satisfies the mutual interests of workers and employers through its provision of improved job satisfaction and performance. He investigates the costs to the parties involved which have been almost invariably neglected.
Article
This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 7...
Article
There is little systematic survey evidence so far on the attitudes and beliefs of those involved with new technology in small batch manufacturing. Here the authors present findings on the responses of management, trade unions and employees in an Advanced Manufacturing Technology (AMT) work environment.
Article
Purpose The purpose of this paper is to introduce an integrated three‐phase methodology for forecasting future competency requirements more effectively than existing methods. Design/methodology/approach The methodology is demonstrated with reference to empirical research conducted by the authors. The methodology consists of three phases: phase 1 –...
Article
Full-text available
Insights into how management practices and other factors impact upon company productivity in the UK retail sector. Creating a sound base of applied knowledge and understanding to inform other components of our project.
Article
Full-text available
The organizational practice of user participation in IT system development remains problematic. Two of the major issues identified are establishing the most effective strategy and selecting the most appropriate user representatives. Opinions on these issues vary according to theoretical perspective and empirical evidence does not provide definitive...
Article
This paper seeks to address omissions in previous research by identifying a future competency profile for design engineers. A three-phase methodology using both quantitative and qualitative methods was employed. A competency profile for the future design engineer, 10 years hence, was generated. The profile consisted of 42 competencies divided into...
Article
This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 7...
Article
A survey of UK manufacturing companies in 1996 (Waterson et al., 1999) found modest levels of use and success of modern management practices, such as total quality management, just-in-time, teamworking, and empowerment. However, the large majority of companies planned increased use of the practices. In this paper we report the results of a follow-u...
Article
Full-text available
Subjective measures of company performance are widely used in research and typically are interpreted as equivalent to objective measures. Yet, the assumption of equivalence is open to challenge. We compared the use of both types of measure in 3 separate samples. Findings were consistent in showing that: (a) subjective and objective measures of comp...
Article
Full-text available
The article relates the findings of two studies regarding the validity of the reported financial performance of companies. The measurement of company financial performance is of considerable importance in many areas of management research, as investigators examine whether different organizational practices and processes affect the bottom line. Inte...
Conference Paper
Full-text available
This paper presents a future vision for the working practices of designers within a manufacturing organisation. By its very nature the engineering design environment is highly distributed in nature and is characterised by a large number of information sources, which together with the designers forms a complex sociotechnical system. In discussions w...
Article
No This paper reports on empirical work recently conducted about the use and effectiveness of HRM practices in small and medium sized enterprises (SMEs). A telephone survey was conducted with 100 senior managers of SMEs to ascertain their use of a range of human resource practices and the extent to which they had found those practices successful in...
Article
Assuming that work contexts are changing and becoming ever more diverse, questions have been raised about the current state and relevance of job design theory. In this paper we review the field of job design from three paradigmatic perspectives, namely, functionalism, interpretivism and critical theory. We point out that the core of job design theo...
Article
This article describes a longitudinal study of how openness to change, job satisfaction, anxiety and depression are affected by exposure to a change situation - in this case, the implementation of new technology and work practices. Measures were taken before the change was fully implemented and again several months later. Employees fell into two gr...
Article
In this paper we describe the development of two new measures of innovation trust, ‘trust that heard’ and ‘trust that benefit’. We report the findings from their use in a survey of design engineers in two large aerospace companies. We test a range of hypotheses covering different plausible roles for trust and confirm a ‘main effects’ model, whereby...
Article
L’accession au pouvoir est présentée comme une recette universelle pour améliorer la performance au travail. On défend ici l’idée qu’il existe déjà des arguments forts pour penser que cette conviction est des plus discutables, et que l’impact de la participation dépendra du degré de l’incertitude opérationnelle qui prévaut. Notre point de vue s’app...
Article
We describe a survey of the use and effectiveness of 12 manufacturing practices. The survey was administered to a random, stratified sample of companies with 150 or more employees in the United Kingdom, Australia, Japan, and Switzerland, yielding a total sample of 898 companies. We report findings on the extent of use of the practices, when they we...
Article
The paper describes a new method for allocating work between and among humans and machines. The method consists of a series of stages, which cover how the overall work system should be organized and designed; how tasks within the work system should be allocated (human-human allocations); and how tasks involving the use of technology should be alloc...
Article
This paper considers the application of the technology acceptance model (TAM) in explaining intranet usage in two organizations. The TAM was originally developed for explaining technology acceptance and has since been successfully applied to a number of technologies. Its suitability for modelling intranet use is considered here. The model is tested...
Article
Full-text available
This essay offers some propositions and predictions about the future conduct and effectiveness of e-business. It is argued that successful e-business activity will require the effective management of certain core 'building blocks'. These are concerned with new technology, supply chain relationships, business processes and empowered employees. It is...
Article
This article describes some tools that provide practical help for organizations when planning and evaluating new forms of work organization within modern working environments. Although tools exist for this purpose, they are not widely adopted. Methods need to be accessible to organizations and more descriptive examples of their application are requ...
Article
This paper describes the first phase of a study of knowledge management in design from a multi-disciplinary perspective, using a socio-technical approach. The prime objective is to understand the human, social, organisational and technological aspects of current knowledge capture, sharing and reuse activities. Designers from a range of contexts, ac...
Article
This paper offers a set of sociotechnical principles to guide system design, and some consideration of the role of principles of this kind. The principles extend earlier formulations by Cherns (1976, Human Relations, 29, 783-792; 1987, Human Relations, 40, 153-162). They are intended to apply to the design of new systems, including those incorporat...
Article
Analytical modelling of supply chains has tended to focus on the material flows whist neglecting the study of information dissemination across the supply chain. An important factor influencing these flows is the level of trust between supply chain partners. The dimensions of such trust are examined here and a brief review of research aimed at evalu...
Article
The aim of this research was to examine the change and innovation capabilities of U.K. manufacturing companies across a range different sectors, and with regard to a variety of modern manufacturing practices. This was achieved by interviewing experts drawn from research, consultancy, professional bodies, and manufacturing companies. The findings in...
Article
We discuss the “Charge of the Byte Brigade”, manifest in the over-emphasis on technological solutions to system design and a set of criticisms levied against humans. Function allocation is central to these issues. We identify a number of different perspectives on the meaning and status of function allocation and outline our own position. This is cr...
Article
In this paper we describe a survey of the current use and effectiveness of key modern manufacturing practices within the UK. The findings from the survey are based upon a ten-percent sample of British manufacturing companies employing more than 150 people. The most common practices in use are supply-chain partnering, total quality management, team-...
Article
This paper is concerned with finding practical ways of incorporating human and organizational concerns during the development and use of new information technologies (IT). It is structured in four parts. First, we outline the work of the Institute of Work Psychology at the University of Sheffield. One major interest is with the human and organizati...
Article
Outlines a comprehensive taxonomy of modern manufacturing practices. Previous attempts have tended to be partial in coverage and to concentrate on performance issues, rather than explain the reasons why a particular practice may have been adopted. In order to overcome these problems, the new taxonomy categorizes manufacturing practices according to...
Article
Full-text available
We argue that the software development process can be interpreted as a knowledge-intensive system, incorpor- ating the expertise and skills of many different people over extended periods of time and facing high levels of internal and external uncertainty. Such a perspective enables us to question some current fashions, challenge some powerful and p...
Article
This paper is concerned with various problems that can impede the implementation and practice of user participation in the software development process. We describe a case study of a user centred design method in an in-house project. Taking a work organization perspective, we highlight several problem areas, relating to human and organizational iss...