Christoph Rosenkranz

Christoph Rosenkranz
University of Cologne | UOC · Information Systems

Dr., MScIS

About

130
Publications
41,152
Reads
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1,108
Citations
Introduction
My research interest and expertise focuses on the subjects of informaton systems development, IT project management, enterprise systems, business process management, and IT outsourcing. In particular, I am interested in the questions of how firms can develop information systems successfully, in business process vaibility, and the successful management of IT projects. My research approach is either behavioral or design-oriented, using both qualitative and quantitative research methods.
Additional affiliations
January 2014 - present
University of Cologne
Position
  • Professor (Full)
May 2006 - September 2009
Goethe-Universität Frankfurt am Main
Position
  • Mind-Bau
Education
May 2005 - October 2009
Goethe-Universität Frankfurt am Main
Field of study
  • Wirtschaftsinformatik
October 2000 - April 2005
University of Münster
Field of study
  • Wirtschaftsinformatik

Publications

Publications (130)
Article
Data warehouses (DW) form the backbone of data integration that is necessary for analytical applications, and play important roles in the information technology landscape of many industries. We introduce an approach for addressing the fundamental problem of semantic heterogeneity in the design of data integration requirements during DW development....
Article
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The building of shared understanding between project stakeholders in the requirements elicitation phase is necessary for knowledge sharing and a key factor for successful information systems (IS) development. However, the processes that lead to shared understanding and successful knowledge sharing are still not well understood. We examine how stake...
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Research on IS success and IT adoption has shown that object-based beliefs about IT systems have a profound impact on subsequent IT usage. However, we still lack knowledge on and need to identify antecedents and determinants of object-based beliefs in order to understand how the belief formation process works and how it can be influenced. Our resea...
Article
Methods for Agile information systems development (ISD) are widely accepted in industry. One key difference in comparison to traditional, plan-driven ISD approaches is that Agile ISD teams rely heavily on direct, informal face-to- face communication instead of indirect and formal documents, models, and plans. While the importance of communication i...
Article
Knowledge transfer, communication, and shared understanding between project stakeholders are important factors in requirements development and in the information systems development process. Nevertheless, the impact and analysis of language and linguistic communication during requirements development is still an open issue. In our research, we clai...
Conference Paper
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Digital artifacts increasingly support actors in carrying out organizational routines. These artifacts leave digital trace data, that is, time-stamped data about what actions actors performed. While extant research on routines largely builds on qualitative methods, the increasing ubiquitousness and prevalence of trace data enables novel methodologi...
Article
Digital ventures must navigate a key tension as they design new digital market offerings—that is, products or services that are embodied in digital technologies or enabled by them. On one hand, digital ventures pursue a vision that builds on what might be possible through the generative potential that digital technology offers, but on the other han...
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Research suggests the relationship between time pressure and software quality to be more complex than presumed. While software developers can adjust their output to improve observed performance at the expense of software quality, the latter has been found to increase with time pressure in case of work-pace dependent incentives. An untested, but wid...
Article
One constitutional part of project management is the management of teams, their actions, and their social mechanisms. Team processes, behavior, and agile practices used by team members play important parts in the success of projects. To reap benefits from these highly interactive and social-focused practices, team members need to feel safe to speak...
Conference Paper
Agile methods are increasingly popular-in information system development and in general. The process of transformation hard and the inherent barriers for successful transformation are high. To successfully transform a team or a whole organization, the threats, barriers and the overall process have to be known. In this paper, we derive a lifecycle m...
Conference Paper
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Agile software development (ASD) strongly relies on social interaction and teamwork. Team processes and agile practices adopted by team members play an important part for the outcome of software development projects. Agile practices promise teams to be able to respond to change by granting them autonomy. Existing studies, however, imply that these...
Conference Paper
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In recent years enterprises have observed that a holistic approach to agile information systems development and a closer integration of information systems development with information systems operations is essential to maximize the probability of success, leading to the emerging DevOps phenomenon. While past research delivers insights about succes...
Conference Paper
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Open source software is increasingly becoming platform-based, thereby evolving and depending on an ecosystem of third-party developers and their contributions in the form of modules. Thus, platform-based open source software ecosystems (POSSE) are structured based on social networks formed by the relationships between third-party developers as well...
Article
Service platforms make available software applications as a service to end-users. Platforms enable noticeable economic benefits for scaling and transforming a business. Their long-term competitiveness is ensured in controlled cooperation with channel intermediaries and network partners. Hence, service platforms must be designed to harness self-enfo...
Chapter
Humans structure the unknown in scientific endeavors and in design/development projects; they interact in social structures using the human ability to communicate meaningfully. These capabilities give humans the power to control our world. Recent technological advances in artificial intelligence (AI) prompt proponents to argue that they lead to uto...
Conference Paper
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After more than 15 years since the Agile Manifesto and extensive research on agile software development (ASD) for nearly three decades, a comprehensive body of knowledge is available and is constantly growing. ASD is considered an effective way for managing software development projects in environments characterized by rapidly changing requirements...
Article
In their article, Cuellar, Truex, and Takeda (2019) criticize the “process for evaluating scholarly output, “counting articles in ranked venues’ (CARV)” (p. 188). In their view, CARV limits the open exchange of ideas and, thereby, democratic discourse, which leads to unwanted performative effects and, ultimately, inhibits the growth of the informat...
Conference Paper
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Tool support for design science research (DSR) is increasingly recognized by the DSR community as an important but neglected area of research. Extrapolating from the achievements of tool support for more established research approaches, tool support for DSR promises to lower the barriers for the delivery of more rigorous, comparable, and, thus, rel...
Conference Paper
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After more than 15 years since the Agile Manifesto and extensive research on agile information systems development for nearly three decades, a comprehensive body of knowledge is available and is constantly growing. Agile information systems development is considered an effective way for managing information systems development projects in environme...
Conference Paper
Information system development is largely dependent on social interaction and team work. Team processes and behavior among, as well as agile practices used by, team members play an important part for the success of information system development projects. To reap benefits from the highly interactive and social practices of agile information systems...
Conference Paper
Enterprise agility might be the key capability that determines a firm’s fame or failure in times of turbulent environments, as it helps firms to quickly sense and respond to environmental changes. Despite the increase in relevant studies in recent years, the findings are dispersed and incomprehensive. The complexity of the interdependencies among I...
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This study presents insights from a systematic literature review of design science in IS. A lack of agreement on how to classify and demarcate design science from behavioral science research led to the iterative development of a theoretically-grounded, encompassing framework of knowledge contributions in the larger context of general scientific inq...
Conference Paper
Obwohl die schulische Digitalisierung im öffentlichen Diskurs immer mehr an Bedeutung gewinnt, konzentrieren sich konkrete Digitalisierungsprojekte noch auf eine eher geringe Anzahl von Schulen und bleiben auch insgesamt deutlich hinter den Erwartungen einer sich schnell digitalisierenden Gesellschaft zurück. Ziel dieses Forschungsprojektes ist es,...
Chapter
Situation faced: 1&1 is a German Internet service provider that embraced business process management (BPM) in 2010 as a way to optimize its processes. The company expected BPM to increase corporate performance by realizing such customer-centric goals as high quality standards, reduced set-up times, shortened time-to-market cycles, and increased ada...
Conference Paper
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Information system development is largely dependent on social interaction and team work. Team composition, team processes, and behavior among, as well as agile practices used by team members play an important role for the success of information system development projects. Especially team resilience, the capacity to recover quickly from crises, is...
Conference Paper
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Information system development has traditionally been accompanied by changing requirements throughout projects. While recent research clarifies how time pressure affects team performance, the interplay between time pressure, requirements changes, and various other important factors such as team diversity is unclear. In this paper, we evaluate a nov...
Conference Paper
While most ITO deals focused on cost-reduction through outsourcing of already matured services, tasks and systems, many ITO engagements are moving into new directions – the joint identification and exploiting of innovative, IT-based ideas to generate additional value for the organization and strengthen its market competitiveness. This paper propose...
Article
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Agile information systems development methods have become popular; however, which specific agile practice to use remains unclear. We argue that three types of agile practices exist—for management, development, and standards—which affect the customer responsiveness of software teams differently. We examine this theory in a field study of a large org...
Conference Paper
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Information system development is largely dependent on social interaction and team work. Team composition, team processes, and behavior among, and agile practices used by team members play an important role for the success of information system development projects. Organizational psychology research found team diversity and collective intelligence...
Conference Paper
The outsourcing of information technology (IT) to external vendors promises lower delivery cost while attaining higher delivery quality. Despite these positive prospects, many IT outsourcing (ITO) projects still fail. On key aspect for non-working ITO engagements are cultural differences between organizations, teams, and individuals. This study exp...
Conference Paper
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Software development is increasingly heading in the direction of combining agile software development practices and outsourcing software development to external vendors worldwide. The resulting agile global outsourced software development (AGOSD) projects are characterized by applying agile methods to distributed environments, which results in seve...
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With the progress of Web 2.0 technologies and corresponding organizational capabilities, new information technology sourcing mechanisms emerged. Crowdsourcing is such a promising new form of sourcing, wherein organizations take a function such as innovation-focused product or software development and outsource it to an undefined and generally large...
Article
Information systems development methodologies are appropriated differently by different organizations. Drawing on an institutional logics perspective, we offer one explanation for rule differences across contexts. Variations in the local appropriation of ISD methods, and the ways rules are formed and changed, reflect the 'institutional logics' of t...
Article
Sensemaking in Requirements Engineering (RE) relies on knowledge transfer, communication, and negotiation of project stakeholders. It is a critical and challenging aspect of Information Systems (IS) development. One of the most fundamental aspects of RE is the specification of traceable, unambiguous, and operationaliz-able functional and nonfunctio...
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Business intelligence (BI) becomes increasingly important and is an evolving topic in research and practice. The evolvement of BI, the flexibility of BI systems, and their context-dependency entail diverse and partially contradicting results on BI system use and outcomes. This study examines how and why BI systems are used differently and what the...
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Process virtualization is receiving increasing attention as an emerging phenomenon in information systems. Process Virtualization Theory (PVT) has been suggested as one way for understanding factors that affect the behavior of process participants when they face a virtual process. In this paper, we empirically analyze and test the propositions of P...
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The concept of affordances has been suggested as a way to understand the effects of information technology (IT) on human behavior and the factors that affect individual IT use. However research has discussed affordances mostly on a conceptual or theoretical level. We empirically investigate different characteristics of affordances to understand the...
Article
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Agile systems development (SD) is described as a cooperative game of invention and communication, in which teams are characterized by relying heavily on informal communication mechanisms such as face-to-face conversations. Our current state of knowledge about the actual communication process in agile SD projects is fragmented because of the lack of...
Article
Agile systems development (SD) is described as a cooperative game of invention and communication, in which teams are characterized by relying heavily on informal communication mechanisms such as face-to-face conversations. Our current state of knowledge about the actual communication process in agile SD projects is fragmented because of the lack of...
Article
Die an der Gesundheitsversorgung beteiligten Anspruchsgruppen (z. B. Versicherungen, Ärzte, Krankenhaus- und Patientenverbände, Selbsthilfegruppen) versuchen vermehrt, Gesundheitsinformationen über das Internet zugänglich zu machen und Patienten aktiv in ihre Versorgung mit einzubeziehen. Zudem nutzen viele Patienten das Internet, um sich über ihre...
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Electronic Health (e-Health) increasingly strives to provide health information and services to healthcare stakeholders via the Internet, and to actively involve patients in their care. One major chance for these participatory healthcare and patient-centered approaches that integrate patients in healthcare are the phenomena and ideas associated wit...
Article
The complexity in value chains that arises from the cooperation of multiple stakeholders is of utmost importance for managers and organizational designers. In this context, theories of organizational design seek to address the practical problem of intentionally changing organizational structures and processes to enhance organizational performance....
Article
While the importance of social interactions and especially communication is generally acknowledged in information systems development and requirements development, there are few studies that investigate communication. Departing from the conceptualisation of information systems development as a language development and formalisation process, we focu...
Conference Paper
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While experience from practice provides evidence for the success of agile development, research lacks behind in explaining and understanding the theoretical enablers of this success. To address this gap, we present a theoretically grounded research model that highlights the role of communication within the project team as a critical success factor....
Conference Paper
Agile information systems development (ISD) methodologies are gaining more and more popularity because those approaches are considered as an effective way for managing rapidly changing requirements in turbulent environments. Despite growing research efforts, the fundamental processes that underpin agile ISD methodologies are still not well understo...
Conference Paper
Full-text available
With the tendency of increasing virtualization of processes and services because of information technology, it becomes necessary to study this emerging phenomenon from a novel theoretical perspective. In this paper, we empirically investigate Process Virtualization Theory to contribute to an understanding of what factors affect the behavior of pote...
Article
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The provisioning of software has shifted towards a service model, where applications are hosted, metered, and billed through service platforms rather than being sold as on-premise software. These services can exhibit network effects, which are self-enforcing effects of value generation. They describe the interdependency of service or platform value...
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Today's organizations are struggling with increasing business process complexity and face serious problems when standardizing business processes. A possible strategy seems to be to enhance standardization efforts in order to ensure standardization success. In this paper, we analyze the triangle relationship between standardization effort, business...
Article
Unternehmen sind mit einer steigenden Komplexität ihrer Geschäftsprozesse konfrontiert und sehen sich Problemen bei deren Standardisierung ausgesetzt. Die Erhöhung des Standardisierungsaufwands scheint dabei eine mögliche Strategie zu sein, um den Erfolg von Standardisierungsprojekten zu verbessern. Dieser Beitrag analysiert das Zusammenspiel von S...
Conference Paper
Social networking sites (SNS) such as Facebook have created a new way for individuals to share personal data and interact with each other on the Internet. The disclosure of this personal data is directly tied to the existing relationships of individuals within an SNS. Individual privacy settings allow a selective disclosure of personal data to spec...
Article
An important aspect of the requirements engineering process is the specification of traceable, unambiguous and operationalizable non-functional requirements. This remains a non-trivial task due to the lack of well-documented, systematic procedures that facilitate a structured analysis of the qualitative data that is typically the input to this acti...
Article
Purpose – The viable system model (VSM) provides a way to understand communication structures in an organization. It gives us a means to visualize and analyze information channels relating the functions in an enterprise, a corporation, or any other kind of organization. At the heart of the VSM is the application of Ashby's law of requisite variety....
Article
In every organization, various decisions have to be made continuously, from the simple choice, which customer order to be processed next, to the serious question, whether to select a new supplier or to cancel an existing one. All of these decisions are supported by the provision of relevant information. Therefore the efficiency of a value chain is...
Conference Paper
We investigate mechanisms that trigger collaborative work behavior in online peer communities. We regard the collaboration among Wikipedia editors as a social process influenced by specific communication practices. We analyze and quantify the way Wikipedia editors communicate their feedback and support towards each others' work in form of sentiment...
Conference Paper
Electronic Health (eHealth) increasingly refers to possibilities that arise from the so-called innovation "Web 2.0". According to management fashion theory, many innovations can be classified as a fashion and only offer minor benefits for organizations. Such fashions have a diffusion and a discourse lifecycle. In this study we shed light on the dis...
Conference Paper
Information management and logistics rely on underlying data warehouse (DWH) systems. The development of DWHs brings together different communities of practice. In this paper, we concentrate on the role of DWH professionals as a brokering community in DWH development projects. We argue that each time they engage in brokering activities towards neig...
Conference Paper
Full-text available
Today, practitioners often have to face a number of challenges during the standardization of business processes, and some processes can be standardized easier (with less effort) than others. Our previous research has shown that major drivers of successful business process standardization are the characteristics respectively the complexity of a part...
Conference Paper
The information systems (IS) community has developed many theories, approaches, and models that identify conditions and determinants of successful IT use. However, each model in the IS literature has evolved to address specific aspects and dimensions. This has led to conflicting results concerning the impact of IT use. Consequently, while a rich bo...
Conference Paper
The Internet is increasingly used as a source for information and knowledge. In the context of information gathering on health-related issues via Internet, healthcare institutions such as health insurance companies are important information providers. In this context the emergence and broad adoption of Web 2.0 technologies can be observed. As healt...
Conference Paper
Due to their complex nature, data warehouse (DWH) development projects often fail or significantly exceed budgets. Prior literature has revealed that achieving common understanding in the requirements elicitation phase is a key factor for the successful knowledge transfer and overall success of information systems (IS) development. To closer observ...
Conference Paper
Prior research has shown that social interactions are important in order to understand the phenomena involved in information systems development. However, most traditional research largely ignores these issues. DeSanctis and Poole (1994) made an important contribution to the study of social dynamics in information systems research with their Adapti...
Conference Paper
Full-text available
Until now, there exists no universal approach for measuring the productivi-ty of services. Various factors have different impacts on service productivi-ty, ranging from the relationship between service providers and customers to service quality. So far, only some of these factors have been investigat-ed in detail. The purpose of this paper is to de...
Article
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The Internet is increasingly used as a source for information and knowledge. Even in the field of healthcare, information is widely available. Patients and their relatives increasingly use the Internet in order to search for healthcare information and applications. "Health 2.0" - the increasing use of Web 2.0 technologies and tools in Electronic He...
Article
Prior research has shown that the social act of adaptation of information systems (IS) by individual human agents is important in order to understand the complex and dynamic processes involved. However, most traditional research largely ignores these issues. DeSanctis and Poole (1994) made an important contribution to the study of social dynamics i...
Article
Purpose – The purpose of this paper is to address the management of supply chains within the construction industry. Supply chains in this sector evidence a marked tendency to waste and inefficiency. One approach to improving this situation, which is the subject of intense discussion by both scientists and practitioners, is the establishment of stra...
Article
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Virtual communities play an important part in enabling people with common interests to interact with each other. Current research mostly focuses on the aspects of social interaction, usability and success factors for virtual communities. However, few studies have analysed how management teams affect virtual communities. Therefore, our research focu...