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Christoph Peters

Christoph Peters
University of St. Gallen and University of Kassel · Institute of Information Management / ITeG

Dr.

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142
Publications
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781
Citations

Publications

Publications (142)
Article
Full-text available
Volatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), w...
Research Proposal
(1) Digitalisierung, (Hyper-)Automatisierung und Künstliche Intelligenz verlagern Kommu- nikations- Interaktions- und Arbeitsprozesse in den virtuellen/digitalen Raum. In Folge entstehen neuartige Formen einer hybriden Zusammenarbeit mit vielfältigen Potenzi- alen für Individuen, Unternehmen und Gesellschaft, die über die oft diskutierte Frage „p...
Article
ICW is gaining increasing importance as an innovative concept of digital work organization. This study examines ICW and its role as a structural empowerment tool driving the psychological empowerment of employees. This is done by means of a case study on a telecommunications company that has been successfully using ICW for more than ten years. Usin...
Article
Full-text available
What are the attributes of successful organizations? This is the question addressed by the Future Organization Report 2021. It focuses on the idea of “Organizational Excellence” and what organizations can do to achieve this goal.
Chapter
Hybride Intelligenz (HI), also die Verknüpfung von menschlicher und künstlicher Intelligenz, bietet Potentiale Mitarbeitende zu entlasten und zu unterstützen. Dieser Beitrag zeigt die systematische, nutzungszentrierte Gestaltung einer HI-basierten Dienstleistung am Beispiel des IT-Supports auf. Wir beginnen mit einer Problemidentifizierung am Beisp...
Preprint
Full-text available
Panel reports' reflect a particular category of submissions that can be made to the Communications of the Association for Information Systems (CAIS). As stated online, panel reports differ from traditional research papers in that "CAIS is open to publishing reports of panels, debates, symposia, workshops and similar events. Such reports have to cle...
Conference Paper
Volatility, uncertainty, ambiguity, and complexity (VUCA) are drivers in today’s business world. Therefore, an increasing number of organizations implement agility (agile methods) to cope with the rapid and accelerating change. However, these agile transformations do not succeed unhindered, and some fail. One reason for that is the employees lackin...
Chapter
As more and more business processes are based on IT services the high availability of these processes is dependent on the IT-Support. Thus, making the IT-Support a critical success factor of companies. This paper presents how this department can be supported by providing the staff with domain-specific and high-quality solution material to help empl...
Article
Full-text available
Based on insights from an engineering design project conducted by Airbus and Local Motors, we describe how companies can leverage hybrid working by interlinking external crowds and internal employees, to increase the agility, quality and speed of product development. We identify the benefits and risks of hybrid working and describe the different wa...
Article
“Panel reports” reflect a particular category of submissions that authors can make to the Communications of the Association for Information Systems (CAIS). As the CAIS website states, panel reports (i.e., papers that report on panels, debates, symposia, workshops, and similar events) differ from traditional research papers in that they “have to cle...
Chapter
In Zeiten der Digitalisierung nimmt Informationstechnologie eine Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die Softwareeinführung das Risiko mit sich, den intendierten Nutzen nicht zu realisieren. Durch eine Dienstleistungssystem-Perspektive erscheint die Einbindung der Nutzer in die Softwareeinführung ein vielve...
Chapter
Full-text available
Interne Crowd Work gewinnt im Hinblick auf eine agilitätsfördernde Arbeitsorganisation immer mehr an Bedeutung. Das Empowerment der Mitarbeitenden kann dabei als ein zentraler Erfolgsfaktor angesehen werden. Um das Empowerment in interner Crowd Work zielgerichtet zu untersuchen und die Wahrnehmung aus Sicht der Mitarbeitenden sowie die Effekte auf...
Chapter
Der Beitrag beleuchtet Möglichkeiten, wie der zunehmenden Komplexität digitaler Dienstleistungen und den einhergehenden Herausforderungen für den IT-Support mithilfe von künstlicher Intelligenz, begegnet werden kann, um personalisiert Nutzerprobleme durch das Automatisierungspotenzial von Chatbots, lösen zu können. Der Beitrag stellt somit die Grun...
Research Proposal
Das komplette Papier kann hier heruntergeladen werden: https://www.muenchner-kreis.de/download/MUENCHNER-KREIS-Kompetenzpapier.pdf (1)Das digital-vernetzte Arbeitsleben erfordert neuartige und veränderte Kompetenzen, die sich in sechs Kompetenzfeldern differenzieren lassen: Personenbezogene Kom-petenzen, soziale Kompetenzen, MMI-Kompetenzen, Proze...
Conference Paper
Full-text available
The competitiveness of organizations and whole economies depends on how successfully they are able to cope with the digital transformation and new technological trends. In the area of digital work, crowdworking platforms emerged as intermediaries that support a new form of service delivery and work organization. Despite their increasing importance,...
Conference Paper
Full-text available
In today's VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders' resources. However, services are often embedded in greater service systems and the context information of both cu...
Chapter
To make a fundamental shift toward value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem because...
Conference Paper
https://www.berufsbildung-international.de/files/IBB_Publikation_01-19_Geschaeftsmodellentwicklung_web.pdf
Chapter
Full-text available
https://www.uni-kassel.de/upress/online/OpenAccess/978-3-7376-5099-1.OpenAccess.pdf
Article
Full-text available
Purpose While scaling is a viable approach to respond to growing demand, service providers in contact-intensive services (CIS) – such as education, healthcare and social services – struggle to innovate their offerings. The reason is that the scaling of CIS – unlike purely digital settings – has resource limitations. To help ease the situation, the...
Chapter
Full-text available
Als Wirtschaftsinformatiker streben wir danach, Lösungen für relevante Probleme zu gestalten, die technisch stabil, ökonomisch sinnvoll und gesellschaftlich wünschenswert sind. Dies tun wir, indem wir eine soziotechnische Systemperspektive einnehmen. Dieser Artikel präsentiert dabei eine inhaltliche Leitorientierung, wie bereits bekannte und neu au...
Article
Full-text available
In an atmosphere of rapidly changing business environments and intense competition, adequate and timely business models are crucial for companies. Current research mainly focuses on business model development that often neglects the legacy of established companies. The paper at hand addresses this research gap by a process design which allows estab...
Conference Paper
Full-text available
To make a fundamental shift towards value orientation, manufacturing companies strategically move to integrate services into their portfolio. While manufacturing firms rely on production information systems as the backbone of their operations, these systems are based on product structure models (e.g., bill of materials). This poses a problem becaus...
Conference Paper
Full-text available
In today's rapidly changing markets, manufacturing firms are increasingly challenged by the convergence of digital technologies and servitization, which is defined as Digital Servitization. Enterprises struggle to grasp this phenomenon's vision, constantly facing pressures to obtain and retain competitive advantage, inventing and reinventing new pr...
Chapter
Full-text available
Die Digitalisierung verändert die Art und Weise, wie wir arbeiten und leben. Eine bedeutende Entwicklung in diesem Bereich stellen Crowdworking-Plattformen dar. Sie koordinieren und managen als Intermediäre die Abwicklung von bezahlter Arbeit und steuern oftmals das gesamte Arbeitssystem inklusive Teilnehmenden, Information und Technologien. Im Rah...
Chapter
Full-text available
Die Digitalisierungsstraße ist ein Konzept zur systematischen Entwicklung digitaler bürgernaher Dienstleistungen für eine Stadt, die technisch auf einer erfolgreich an die Stadtverwaltung angebundene Plattform basiert. Sie besteht aus drei Schritten, in denen Bürger unter Verwendung eines multimedialen, bürgerzentrierten Ansatzes ihre Dienstleistun...
Conference Paper
Full-text available
Internal crowd work has emerged as a new form of digital gainful employment that changes the nature of work. However, the possible effects of internal crowd work on the individual level have been largely neglected. In this paper, we therefore present our research in progress which is concerned with the effects of work characteristics in internal cr...
Article
Full-text available
More and more people with different skills live in cities. City administrations are faced with the great challenge not to ignore the competences of citizens, but to integrate them in order to create with new services a versatile, sustainable, and livable area for their citizens. To this end, citizens should be actively involved in the development p...
Conference Paper
Companies and other organizations have increasingly ‘discovered’ crowdsourcing as a new form how to organize their work. However, many of the platforms who manage the work system necessary to process that work focus mainly on rather simple work or work of medium complexity. Drawing on work system theory (WST) and insights from literature, in depths...
Chapter
Die digitale Transformation verändert gegenwärtig die Art und Weise, wie Arbeit erbracht und organisiert wird. Zwei Trends sind dabei besonders signifikant: Die „Plattform-Ökonomie“, mit Crowdworking-Plattformen als einer ‚Spielart‘, und die „Sharing-Economy“. In diesem Beitrag zeigen wir am Beispiel der Crowdworking-Plattform Mila und ihres Kunden...
Chapter
Full-text available
Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services...
Chapter
The future cities of our societies need to integrate their citizens into a value-co-creation process in order to transform to smart cities with an increased quality of life for their citizens. Therefore, administrations need to radically improve the delivery of public services, providing them citizen- and user-centric. In this context, online porta...
Presentation
With the rapidly increasing number and complexity of service demands, service providers need to become even more flexible and faster. To accommodate this, the service system needs to dynamically reconfigure its required resourced based on the context of both service providers and the customer. The resulting chosen service system configuration is ca...
Conference Paper
Full-text available
Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services...
Conference Paper
Full-text available
Many city administrations follow the smart city concept to grasp the potential of citizen participation. However, most participation concepts are not developed thoroughly, this leading to unexploited potential. Citizens are experts of their everyday life and are best aware of their personal needs. However, current forms of citizen participation sto...
Chapter
Im Rahmen dieses Beitrags wird die Frage beantwortet, wie Geschäftsmodelle erstellt werden können, die es ermöglichen, IKT-basierte Services in personenorientierten Dienstleistungssystemen zu vermarkten. Dafür wurde im Bereich der Freiwilligenarbeit ein Aktionsforschungsprojekt durchgeführt, bei dem ein systematischer und wiederholbarer Geschäftsmo...
Chapter
Full-text available
Für Bottom-up initiierte Software existieren nicht ausreichend Support-Strukturen, da traditionelle Support-Strukturen, zum Beispiel Trainings oder online-Portale, oftmals das nötige Domänenwissen der Organisation nicht mitbringen. Für diese Art von Nutzerinnovation schlagen wir ein Crowd-Based Support vor, das zusätzlich zu den traditionellen IT-S...
Chapter
Full-text available
Im Zuge der Digitalisierung wird die Bürgerpartizipation als Chance zur angestrebten Steigerung der Beteiligungsreichweite gesehen, wodurch Kommunen vor immer größeren Herausforderungen und infrastrukturellen Veränderungen stehen (Meier/Portmann 2016). Dabei bietet die Digitalisierung des Alltags und der Wandel hin zu einer Zivilgesellschaft mit ei...
Conference Paper
Smart Homes sammeln eine Fülle von Daten über ihre Bewohner. Gut genutzt werden diese allerdings nicht. Smart Homes sind im Wesentlichen reaktiv. Im Hinblick auf die Gesundheitsversorgung ist der Wandel zu proaktiven Smart Homes vielversprechend. Um proaktive Smart Homes Wirklichkeit werden zu lassen, sollte zunächst ein vollständiges Bild dieser k...
Conference Paper
Smart Homes sammeln eine Fülle von Daten über ihre Bewohner. Gut genutzt werden diese allerdings nicht. Smart Homes sind im Wesentlichen reaktiv. Im Hinblick auf die Gesundheitsversorgung ist der Wandel zu proaktiven Smart Homes vielversprechend. Um proaktive Smart Homes Wirklichkeit werden zu lassen, sollte zunächst ein vollständiges Bild dieser k...
Conference Paper
Die digitale Transformation verändert gegenwärtig die Art und Weise, wie Arbeit erbracht und organisiert wird. Bestehende Geschäftsmodelle verlieren an Attraktivität, neue Geschäftsmodelle kommen hinzu. Zwei Trends sind dabei besonders signifikant: Die „Plattform-Ökonomie“, mit Crowdworking-Plattformen als einer ‚Spielart‘, die in den letzten Jahre...
Conference Paper
Full-text available
In the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovati...
Conference Paper
Full-text available
Crowdsourcing has evolved into a powerful new instrument for companies. In the last years, crowdworking platforms that manage work systems as intermediaries between crowdsourcers and crowd workers have increasingly been used. Nevertheless, they currently often manage rather simple work systems. Although they have the potential for managing more com...
Conference Paper
Full-text available
Crowdsourcing has the potential to change the way how companies and other organizations are working currently. Numerous companies are already exploiting this new form of work organization and are utilising the " wisdom of crowds ". Crowdworking platforms as intermediaries that manage the work system including customer companies and crowd workers pl...
Chapter
Full-text available
Crowdworking-Plattformen ermöglichen eine neue Form der Arbeitsorganisation, die auch in Deutschland in den letzten Jahren zunehmend an Bedeutung gewonnen hat. Sie haben erheblichen Einfluss auf die konkrete Ausgestaltung der über sie als Intermediäre abgewickelten Arbeit und steuern das Arbeitssystem bestehend aus Teilnehmenden, Information, Techn...
Chapter
The future cities of our societies need to integrate their citizens into a value-co-creation process in order to transform to smart cities with an increased quality of life for their citizens. Therefore, administrations need to radically improve the delivery of public services, providing them citizen- and user-centric. In this context, online porta...
Poster
Full-text available
A hypergraph-based modeling of businesses bridges the gap between business model innovations and its implementation into enterprise solutions. By formalizing resources, actors, activities (processes) and functions into one model, their relationships are clearly defined, while encompassing both the data and processual structure. A database-based gra...
Chapter
The future cities of our societies need to integrate their citizens into a value-co-creation process in order to transform to smart cities with an increased quality of life for their citizens. Therefore, administrations need to radically improve the delivery of public services, providing them citizen- and user-centric. In this context, online porta...
Chapter
Angetrieben durch die zunehmende Geschwindigkeit der Digitalisierung und die mit ihr einhergehenden Chancen, befindet sich eine Vielzahl von Unternehmen in einem Transformationsprozess, der die von ihnen angebotenen Produkte und Dienstleistungen genauso verändert wie ihre Geschäftsprozesse und Organisationsstrukturen. Während viele organisatorische...
Article
Full-text available
While we know that seamless customers’ journeys that span several channels are important, research on how firms can best manage and (re-) configure their customers’ journeys in a flexible manner is still unclear. At the same time complexity of customer journeys as well as the speed with which both technology such as artificial intelligence (AI) app...
Conference Paper
Full-text available
The introduction of new information systems oftentimes requires organizational changes to realize improvements in a company’s performance. Still, many attempts to bring such technology driven organizational change (i.e., technochange) into practice fail. In this regard, cultural misfits are described to be a decisive cause for organizations’ resist...
Conference Paper
Full-text available
Many problems of software implementations appear after roll-out during the shakedown phase. Research have shown that peer advice ties are more effective and preferred by users than traditional IT support structures. However, large organizations are often shrouded in anonymity and individuals often don’t know which peer to ask for advice, resorting...
Article
The Internet has affected and partially radically changed the business models of traditional industries. Crowdfunding as a new concept of funding over the Internet by a large crowd has especially gained maturity. Crowdfunding offerings range from funding charitable projects or innovative gadgets to a funding alternative for start-ups or small busin...
Conference Paper
Full-text available
Besides seminal effects and implications on individual's lives and their social interactions, the increasing digitization also offers individuals new opportunities for casual work and additional earnings. One 'instrument' to exploit such opportunities are crowdworking platforms-electronic platforms that act as intermediaries between organizations w...
Chapter
This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived...
Article
Full-text available
Zusammenfassung Die „Plattform-Ökonomie“ verändert gegenwärtig die Art und Weise, wie Arbeit erbracht wird. Insbesondere Crowdworking-Plattformen haben in den letzten Jahren starken Zulauf erfahren und können von Unternehmen mittlerweile für eine Vielzahl von Tätigkeiten entlang ihrer Wertschöpfungskette genutzt werden. Ein Beispiel ist der Kundens...
Conference Paper
Despite the increasing importance of digitization for economy and society, there is few structuring of the very heterogenous kinds of digital work. Representatives from business, politics and science need a basis for the development of strategies to encounter the challenges that result from this digitization. We aim at delivering a contribution to...
Conference Paper
The design of services and their corresponding business models (BMs) aims at a value creation for customers and service providers. Thus, the outcome is interrelated. However, both – the design service systems and BMs – are evaluated separately because they do not have a common theoretical foundation. Therefore, this design science research aims at...