Christoph Lattemann

Christoph Lattemann
Jacobs University · Business and Economics

Dr.

About

225
Publications
85,190
Reads
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1,800
Citations
Additional affiliations
September 2005 - September 2006
Christian-Albrechts-Universität zu Kiel
Position
  • Professor
December 2002 - August 2010
Universität Potsdam
Position
  • Junior-Professor
January 2001 - December 2002
Karlsruhe Institute of Technology
Position
  • Professor (Assistant)

Publications

Publications (225)
Article
Full-text available
Zusammenfassung Auf digitalen Märkten besteht, wer die zugrundeliegenden digitalen, unternehmensbezogenen oder akteursübergreifenden institutionellen Arrangements versteht und aktiv gestaltet. Dazu werden ausgereifte, von Forschung und Praxis diskutierte und gemeinsam weiter entwickelte Methoden zum Design digitaler Plattformen, Geschäftsmodelle un...
Article
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Zusammenfassung Für Dienstleister ist Empathie zu einer wichtigen Kompetenz im Rahmen der gemeinsamen Wertschaffung in digitalen Service Ökosystemen geworden. Um den technologie-vermittelten Austausch einer Dienstleistung gestalten und navigieren zu können, ist es wichtig, die Bedürfnisse und Werte der einzelnen Akteure zu berücksichtigen. Nur durc...
Preprint
Full-text available
The digital transformation is changing the way we collaborate - be it in education or business. Creativity is essential and considered to be one of the most important core competencies of the 21st century. In order to master digital group work, we need to develop creativity, innovative approaches and new ideas. This handbook demonstrates how creati...
Conference Paper
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Education, retail, hospitality, arts and entertainment, and craftmanship are all examples of industries where personal services may be found. As of today, personal service firms lack the knowledge and expertise necessary to effectively develop digital business ecosystems. This creates barriers for these kinds of businesses, leading them to struggle...
Conference Paper
Full-text available
As next generation Creativity Support Systems (CSS) become increasingly complex, facilitators and virtual teams artificially limit themselves and work around features in order to prevent cognitive overload or spark creativity. Contrary to intuition, research shows that limited functionalities or interactions can be beneficial for creative collabora...
Conference Paper
Full-text available
Creativity is an important driver of innovation and corporate success. Due to the digital transformation, creative collaboration increasingly occurs in virtual teams. This raises the research question how to design digital work environments to foster creative virtual collaboration. Therefore, this paper aims to develop design knowledge in the form...
Conference Paper
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Conversational Agents (CAs) are widely spread in a variety of domains, such as health and customer service. There is a recent trend of increasing publications and implementations of CAs in education. We conduct a systematic literature review to identify common methodologies, pedagogical CA roles, addressed target groups, the technologies and theori...
Chapter
Modern technologies, globalization, and deregulation have led to the development of organizational ecosystems heavily reliant on digital platforms. In these ecosystems, heterogeneous actors integrate knowledge and resources to their mutual benefit. This co-creation of value in complex ecosystems created some of today's most successful companies suc...
Chapter
Personal services can be found in sectors such as education, retail, hospitality, and craftsmanship. As of today, personal service firms lack the know-how and experience on how to implement processes and practices to effectively build digital business ecosystems (DBEs). This becomes an obstacle for these kinds of firms to overcome the challenges of...
Conference Paper
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A lack of measurement tools as well as a strategic and systematic approach for companies to achieve a high degree of human-centeredness is unknown in business and research discussions. This becomes an obstacle for companies when designing services, which are geared to improve humans’ lives. Based on the guidelines of Design Science Research (DSR),...
Article
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Zusammenfassung Laut OECD ist Kreativität eine der gefragtesten Soft Skills auf dem zukünftigen Arbeitsmarkt, was eine besondere Förderung in der Aus- und Weiterbildung notwendig macht. Problematisch ist, dass die zunehmende digitale Gestaltung von Lern- und Bildungsangeboten die Entwicklung von Kreativität im Lernprozess erschweren kann. Um zu unt...
Chapter
Situation faced: Huawei has surpassed companies such as Ericsson, Nokia Network Solutions, and Motorola Solutions and thus became the biggest telecommunication firm in China and the third world biggest telecommunication firm right after Apple Inc. and Samsung Group. Despite the success achieved by the company today, Huawei had a humble and rigorous...
Conference Paper
Full-text available
New Creativity Support Systems (CSS) provide additional features but are also growing more complex and difficult to operate. Via new functionalities, CSS aim to facilitate virtual creative collaboration and enable better outcomes. However, research shows that, especially in the context of creativity, better outcomes are not always the result of mor...
Conference Paper
Full-text available
New Creativity Support Systems (CSS) offer more functionalities but are also becoming increasingly complex and challenging to use. As CSS aim to mitigate the limitations of virtual communication and collaboration, reason suggests that more functionalities yield better outcomes. However, research shows that more options and functionalities do not al...
Article
Full-text available
Zusammenfassung Vorspann: Die digitale Transformation geht Hand in Hand mit einem radikalen Wandel der Märkte. Gewinner beider Entwicklungen sind solche Unternehmen, die das Wohlergehen von Menschen in den Vordergrund stellen und „Service for Good“ anbieten. Auf dem Weg zu Service for Good: Die Entwicklungen der vergangenen Jahre führen uns vor Aug...
Preprint
Full-text available
Creativity has been identified as a key capability of the future workforce. Previous research examined factors that foster creativity in teamwork in real, physical environments. However, research on fostering creativity in virtual environments are missing. Building on insights from existing research, we conducted a study with 30 students, who passe...
Chapter
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Research on organisational arrangements of scholarly networks in both e-learning and e-research is located at the intersection of different theoretical justifications and developmental contexts such as organisational theory, computer science, education science and media informatics. However, there is still a lack of research on the organisational c...
Article
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Huawei’s growth overseas has paralleled that of China Inc (Li and Farrell, 2020). Through favorable policies such as the Belt and Road Initiative, China has paved the way for Chinese multinationals to capture global markets, acquire and exploit new technologies, and have privileged access to local resources. In turn, Huawei has played an important...
Conference Paper
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Engagement platforms (EPs) are an essential technology to enable modern co-creation and service innovation. Therefore, the design of these platforms is receiving increasing attention in research. In this study, we thus conducted expert interviews with founders, CEOs, and managers of 14 personal and household-related service platform companies from...
Chapter
Kleine und mittlere Unternehmen im Bereich industrienaher Dienstleistungen werden durch den digitalen Wandel mit großen Herausforderungen konfrontiert. Anders als im klassischen Produktgeschäft besitzen diese Unternehmen für ihre Dienstleistungen häufig keine spezialisierte Forschungs- und Entwicklungsabteilung oder ein institutionalisiertes Innova...
Chapter
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This book is Part 1 of a two Parts book series on Huawei, one of the most enigmatic and talked about global firm. Huawei, a Chinese firm, is entangled with the US-China trade dispute, its own links to the Chinese government, and its role as a dominant global technology and telecommunications provider. ... Abtract
Book
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Huawei Goes Global provides a much-needed, comprehensive, and scholarly examination of the business environment and the striving global operations of China’s technology giant. With theoretical research, case studies, data analysis, and empirical studies, this two-volume work tells a fascinating story of internationalization in an emerging economy....
Chapter
Lattemann et al. summarize the discussions in the edited book on Huawei goes Global—with Vol. I examining the major global threads caused by the rise of tech-giant Huawei. They recap the debate about the tensions between China and the Western world about global leadership, geopolitical power, national security, ideological, and economic threats, gl...
Chapter
Despite the beginning of the trade war between China and the U.S. in 2018, and despite Huawei’s competitive disadvantages in its globalization process, such as being a latecomer in the market, lack of technological leadership, and liability of foreignness with a negative country of origin image, within 30 years, Huawei managed to become a leading g...
Chapter
Aktuelle technologische Entwicklungen ermöglichen zunehmend vernetzte, kontextsensitive und proaktive personalisierte Dienstleistungen. Mit den steigenden Erwartungen von Nutzern, wächst der Druck auf Anbieter mit den technologischen Möglichkeiten Schritt zu halten, um wettbewerbsfähig zu bleiben. In Anbetracht der Relevanz aktueller Entwicklungen...
Chapter
Um personennahen Dienstleistungen (PD) weiterzuentwickeln und in ihrem Umfeld soziale und technische Innovationen zu generieren, ist ein kundenwertorientierter Ansatz im Zusammenspiel mit dem Einsatz neuer Technologien von Bedeutung. Anhand einer aus der Theorie verschiedener Wissenschaften hergeleiteten Betrachtung werden hierfür relevante Einflus...
Chapter
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Dieser Beitrag beschreibt die Durchführung und Ergebnisse einer bibliometrische Analyse, die akademische Literatur zum Thema Digitalisierung, Automatisierung und personennaher Dienstleistungen aus verschiedensten Wissenschaftsbereichen untersucht.Durch die Analyse, die u.a. Techniken wie Co-Ocurrence Network” und “Co-Citation Analysis” verwendet, w...
Article
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Zusammenfassung Nach den anhaltenden Erfolgen der Digitalisierung in der Industrie und im Sektor industrienaher Dienstleistungen in den vergangenen Jahren, die unter dem Schlagwort der Industrie 4.0 zu verzeichnen sind, erfolgt nun eine Verlagerung der Schwerpunktsetzung auf die Digitalisierung personennaher Dienstleistungen (PDL). PDL zeichnen sic...
Article
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Zusammenfassung Die Erwartungen von Kunden an Sach- und Dienstleistungen haben sich verändert. Einerseits stellen sie höhere Anforderungen in Bezug auf Qualität, Komfort und Personalisierung. Andererseits möchten sie gestaltend zur Erreichung dieser Werte beitragen. Um weiterhin am Markt konkurrieren zu können, müssen Unternehmen traditionelle Kund...
Conference Paper
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As the importance of services continues to increase, so does the demand for appropriate information technology to support the integration of resources in value co-creation processes for services. Digital platforms were found to be a suitable solution for this challenge as they bring together heterogeneous actors, to promote value co-creation in ser...
Article
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Zusammenfassung Oft reichen die finanziellen Ressourcen und Personalkapazitäten bei KMU nicht für ein strukturiertes Innovationsmanagement aus, das mit denen von großen, multinational agierenden Konzernen mithalten kann. Doch ohne eine beständige und strategische Entwicklung von Innovationen wird die Wettbewerbsfähigkeit der KMU eingeschränkt und g...
Conference Paper
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Research indicates that Design Thinking (DT) is a powerful agile innovation approach for large-scale enterprises to develop absorptive capacity (ACAP) through design knowledge. It is questionable, if this also holds true for SMEs because of their limited financial resources, time restrictions to perform DT, and lack of collaboration with external p...
Article
Dieser Beitrag befasst sich mit der Anwendung von Design Thinking (DT) in kleinen und mittleren Unternehmen (KMU), die deren organisatorische Agilität (OA) verbessert. Unsere Studie zeigt auf, dass sich in traditionell organisierten KMUs durch den Einsatz dieses kreativen Innovationsansatzes agile Subkulturen bilden können, die sich im Unternehmen...
Chapter
Fast eine Billion US$ sollen in die von China initiierte New Silk Road Initiative investiert werden. Eine Entwicklungshilfeinitiative in logistische Infrastruktur, die Unternehmen weltweit zu einer Erweiterung der Produktions- und Vertriebsstandorte verhelfen soll. Um die vielfältigen Waren-, Geld- und Informationsströme entlang der entstehenden ko...
Book
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Die DIN SPEC 33453 "Entwicklung digitaler Dienstleistungssysteme" beschreibt ein Vorgehensmodell zur agilen, flexiblen und schnellen Entwicklung von digitalen Dienstleistungssystemen im industriellen Kontext. Ausgehend von der konkreten Entwicklung einer Dienstleistung als Leistungsergebnis betrachtet das Vorgehensmodell die ganzheitliche Gestaltun...
Chapter
Die Relevanz von Dienstleistungsinnovationen hat in letzter Zeit erheblich an Bedeutung gewonnen. Dies gilt gleichermaßen für den spezifischen Fall industrienaher Dienstleistungen. Die dezidierte Entwicklung innovativer Dienstleistungen stellt gerade kleine und mittlere Unternehmen (KMU) vor besondere Herausforderungen, da sie häufig nur über einge...
Conference Paper
Full-text available
The Design Thinking (DT) approach has attracted increasing interest from management scholars and practitioners. Its implementation, however, remains a challenge particularly for SME, which results from the DT approach being substantially different from established business processes and mindsets. We implemented a DT process and methods according to...
Article
Im Wandel der Digitalisierung kommt es mehr denn je auf den Wert an, den man dem Kunden bietet. Aus Produkten werden Product Service Systems, aus traditionellen Herstellern werden Dienstleistungsunternehmen und aus Kunden werden Co-Creator. Verschiedene Partizipationsszenarien diktieren wie Prozesse, Beziehungen und Geschäftsmodelle künftig funktio...
Chapter
Alles bleibt anders. Die Digitalisierung verändert Märkte – zum Teil disruptiv. Allerdings gilt heute noch mehr als früher: es kommt nicht auf ein Produkt an, sondern auf den Wert, den man dem Kunden bietet. So zumindest proklamiert es der Ansatz der Service Dominant Logic. Und hier bietet genau die Digitalisierung und ihr Einsatz in kundenorientie...
Article
Specializing in crowdfunding litigation via a web‐based platform, LexShares is part of a new generation of businesses designed to take advantage of the opportunities for disintermediation offered by the digitization of the economy. By connecting investors directly to plaintiffs and lawyers, LexShares has created an alternative financial investment...
Article
Purpose The purpose of this paper is twofold. First, to analyze the impact of Chinese managers’ psychic distance (PD) with Germany on their businesses; and second, to investigate whether managers’ previous experiences affect their PD. Design/methodology/approach A multiple case study research design is adopted. It is based on six Chinese compani...
Article
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Zusammenfassung Die Blockchain Technologie (BCT) zur Speicherung und Verarbeitung von Daten bietet speziell in der Logistik hoch interessante Anwendungsmöglichkeiten. Insbesondere im Hinblick auf die chinesische Belt-Road Initiative (BRI) und die damit verbundene Logistik bietet die BCT vielfältige Potenziale. Die BRI wird als weltweit größtes Infr...
Article
When social enterprises, being defined by their social mission and profitability, internationalize, they need to respond to institutional logics in the host country. By juxtaposing institutional logic and entry mode choice literature, this paper shows how social enterprises accommodate different institutional logics when they enter foreign markets....
Article
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China has been actively integrating itself in the global economy through Foreign Direct Investment (FDI) and increasing trade flows. In order to further expand its foreign market ambition and reinforce itself as a leader in the world economic system, China unleashed the Belt and Road Initiative (BRI). One of the main economic incentives behind this...
Article
Regional science research is silent on how collaborative partnerships between knowledge-intensive business services (KIBS) and product companies emerge. The paper addresses this theoretical gap by examining the role played by KIBS firms and by their interactions with product companies. It proposes a typology of territorial servitization – namely kn...
Conference Paper
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To remain competitive, businesses need to develop innovative and profitable products, processes and services. The development of innovation relies on novel ideas, which can be generated during creative workshops. In this context the Design Thinking approach, a problem-solving methodology based on collaboration, user-centricity and creativity, may b...
Chapter
In diesem Beitrag wird die systematische Recherche und Analyse des Design-Thinking-Prozesses aufgezeigt und eine Methodendatenbank mit über 400 identifizierten Methoden präsentiert. Dabei werden die spezifischen Eigenschaften von Methoden, die für Dienstleistungsinnovationen geeignet sind, dargelegt. So entsteht eine verfeinerte Methoden-Datenbank,...
Chapter
China has emerged as a world economic and political power in the aftermath of the 2008 global financial crisis, and the BRI is among the largest and most important global institutions to affect the world in the twenty-first century. China’s leadership will be tested through the BRI, as this grand Silk Road initiative will challenge China in new and...
Conference Paper
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This paper aims at examining whether the innovation approach Design Thinking (DT), which is usually performed in an analogue setting, can also be performed in a semi-virtual setting. We conducted an experiment comparing a fully analogue to a semi-virtual DT workshop with overall 59 participants from 27 different countries and 11 different disciplin...
Book
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Since the introduction of the One Belt, One Road initiative (OBOR), first proposed in late 2013, international scholars have begun to study this new policy and its implications in the global age. While OBOR provides new opportunities for China in terms of regional cooperation and global development, many also raise concerns about China’s intentions...
Conference Paper
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To achieve effective virtual teamwork, suitable ICT that effectively support the formation of virtual teams must be identified. This paper presents an experiment on testing how to use ICT to increase shared understanding, satisfaction, and perceived effectiveness in the forming phase of virtual teamwork. We applied the psychological construct of Sh...
Chapter
Companies today seek to deepen their relationships with customers. As a very demanding concept we observe collaboration with customers and the integration of customers in firm’s value chain activities. Also companies increasingly bank on introducing game mechanisms in order to motivate common interactions. In this chapter we take Open Customer Inno...
Chapter
Building on social psychology and international business literature, this chapter aims at raising managers’ awareness on the opportunity to capitalize on cultural differences in cross-cultural business contexts. This work is based on survey data and interviews to European managers investing in China through FDI in the environmental industry. First,...
Chapter
This chapter seeks to investigate whether and to what extent Psychic Distance (PD) is considered by scholars as a specific determinant of inbound and outbound foreign direct investments (FDIs) in China. The key finding of the study is that psychic distance as a determinant influencing FDI seems to be under-investigated. This chapter also aims to sy...
Chapter
This chapter investigates to what extent and how perceptions of culture affect European investment decisions to China. First, it analyzes managers’ perceptions of “culture.” Secondly, it examines whether European managers’ perceptions are based on a European culture or on national cultures, and whether intra-China cultural differences are considere...
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This book aimed to analyze the concept of psychic distance in international ventures. The construct was explored in its definition and operationalized in the context of Sino-European FDI. More specifically, the analysis was conducted on an industry level with a focus on the green tech sector.
Chapter
Countries are different on various dimensions such as culture, language, business practices, policy-making, and regulation. Research shows that distances on these dimensions between countries impact foreign direct investments (FDIs) flows. The higher the distances, the higher the difficulties for businesses. In this chapter, we analyze the percepti...
Book
This book uses the concepts of both cultural and psychic distance to analyse managers' perceptions in international business settings, with a specific focus on European and Chinese ventures in the green technology industry. The key concept of 'distance' refers to the variations of cultures, languages, business practices, policies and regulations th...
Article
Alles bleibt anders. Die Digitalisierung verändert Märkte – zum Teil disruptiv. Allerdings gilt heute noch mehr als früher: es kommt nicht auf ein Produkt an, sondern auf den Wert, den man dem Kunden bietet. So zumindest proklamiert es der Ansatz der Service Dominant Logic. Und hier bietet genau die Digitalisierung und ihr Einsatz in kundenorientie...
Conference Paper
Full-text available
In a globalized world, collaboration within geographically dispersed team members is becoming more important due to the possibilities given by in- formation systems and the increase in productivity of knowledge workers. Design Thinking is a creative innovation method that is originally performed to enable participants to collaborate successfully in...
Article
Full-text available
This article presents a multilevel framework to analyze the motivations and location choices of Chinese OFDIs. We contribute to theory-integration on Chinese OFDI flows and patterns by suggesting a framework that combines country-, industry- and firm-level analyses and by reflecting aspects from the resource-based view (firm-specific advantages), i...
Conference Paper
Full-text available
This paper presents an experiment on the impact of Shared Mental Models (SMM) on creative virtual teamwork. We tested whether the usage of an online whiteboard influences the building of SMM in the initial phase of virtual teamwork. As SMM are the foundation for successful collaboration in teams, we transferred the construct on measuring the team t...
Chapter
Purpose Chinese foreign direct investments (FDI) to developed countries, such as Germany, seems to follow unique rules, which are different to traditional international business (IB) practices in terms of entry modes, speed of internationalization, and target countries. To shed light on these unique rules, we analyze motivation and location choices...