Christian Meske

Ruhr University Bochum | RUB · Institute of Work Science

Digital transformation is currently one of the most prominent topics in information systems research. Existing work in this context mainly focuses on the digitalisation of business models and impacts on economy or society. However, with the transformation of business models also come significant IT-induced changes of workplace environments. In this...

Artificial Intelligence (AI) has diffused into many areas of our private and professional life. In this research note, we describe exemplary risks of black-box AI, the consequent need for explainability, and previous research on Explainable AI (XAI) in information systems research. Moreover, we discuss the origin of the term XAI, generalized XAI ob...

Providing rationales for decisions can enhance transparency and cultivate trust. Nevertheless, in light of economic incentives and other factors that may encourage manipulation, the reliability of such explanations comes into question. This manuscript builds upon a previous conference paper $$^*$$ ∗ by introducing a conceptual framework for decepti...

AI is becoming increasingly common across different domains. However, as sophisticated AI-based systems are often black-boxed, rendering the decision-making logic opaque, users find it challenging to comply with their recommendations. Although researchers are investigating Explainable AI (XAI) to increase the transparency of the underlying machine...

Labeled data is crucial for the success of machine learning-based artificial intelligence. However, companies often face a choice between collecting few annotations from high-or low-skilled annotators, possibly exhibiting different biases. This study investigates differences in biases between datasets labeled by said annotator groups and their impa...

BACKGROUND Critical care information systems (CCIS) can have positive, neutral or negative effects on clinical care in intensive care units (ICUs) and the job satisfaction of ICU staff. Central mediating factors here are a high usability of the IT system and sufficient training, but also possible occuring resistance generated by increased control v...

Future healthcare ecosystems integrating human-centered artificial intelligence (AI) will be indispensable. AI-based healthcare technologies can support diagnosis processes and make healthcare more accessible globally. In this context, we conducted a design science research project intending to introduce design principles for user interfaces (UIs)...

Today’s performance of artificial intelligence (AI) heavily depends on its training data, for which the donation of data by individuals is an important criterion. However, it is difficult for data donors to anticipate how the quantity and quality of training data may affect AI systems and, in turn, its users. Thus, individuals face challenges ch...

Affordance theory provides one of the most prominent lenses through which the socio-technical aspects of a system’s use can be investigated and understood. In this context, the literature has proposed that perceived and actualized affordances may be adjusted over time. Yet, how the adjustment of affordances occurs has not been explained in detail....

Faults in photovoltaic arrays are known to cause severe energy losses. Data-driven models based on machine learning have been developed to automatically detect and diagnose such faults. A majority of the models proposed in the literature are based on artificial neural networks, which unfortunately represent black-boxes, hindering user interpretatio...

Purpose Online flight booking websites compare airfares, convenience and other consumer relevant attributes. Environmental concerns are typically not addressed, even though aviation is the most emission-intensive mode of transportation. This article demonstrates the potential for digital nudges to facilitate more environmentally friendly decision-m...

Smart home systems contain plenty of features that enhance well-being in everyday life through artificial intelligence (AI). However, many users feel insecure because they do not understand the AI's functionality and do not feel they are in control of it. Combining technical, psychological and philosophical views on AI, we rethink smart homes as in...

Across the world, efforts to support the energy transition and halt climate change have resulted in significant growth of the number of renewable distributed generators (DGs) installed over the last decade, among which photovoltaic (PV) systems are the fastest growing technology. However, high PV penetration in the electricity grid is known to lead...

Virtual reality (VR) enables users to experience immersive virtual environments and has become an important tool in different domains such as industry, healthcare, professional services, or education. In many of the VR use cases, humans do not only need to interact with the virtual surroundings (e.g., machines), but also with other humans (e.g., bu...

While artificial intelligence (AI) governance is thoroughly discussed on a philosophical, societal, and regulatory level, few works target companies. We address this gap by deriving a conceptual framework from literature. We decompose AI governance into governance of data, machine learning models, and AI systems along the dimensions of who, what, a...

The concept of affordances has become central in information systems literature. However, existing perspectives fall short in providing details on the relational aspect of affordances, which can influence actors' perception of them. To increase granularity and specificity in this regard, researchers have suggested that it be supplemented with other...

Hate speech in social media is an increasing problem that can negatively affect individuals and society as a whole. Moderators on social media platforms need to be technologically supported to detect problematic content and react accordingly. In this article, we develop and discuss the design principles that are best suited for creating efficient u...

When applying artificial intelligence (AI) in the workplace, the domains of development and deployment are usually separated. In this paper we give emphasis to cross-domain AI development and show how this impacts the definition of project goals, collaboration and use of AI applications. The field of analysis is the medical diagnosis of epilepsy. A...

Artificial intelligence (AI) comes with great opportunities but can also pose significant risks. Automatically generated explanations for decisions can increase transparency and foster trust, especially for systems based on automated predictions by AI models. However, given, e.g., economic incentives to create dishonest AI, to what extent can we tr...

Fake news has become omnipresent in digitalized areas such as social media platforms. While being disseminated online, it also poses a threat to individuals and societies offline, for example, in the context of democratic elections. Research and practice have investigated the detection of fake news with behavioral science or method-related perspect...

Digital twins, which replicate physical assets, are perceived as enablers of digital transformation. But implementations of digital twins are still rare, and there is little advice on how to successfully develop them. We describe how a Norwegian power grid company and its technology partners designed and implemented a digital twin of its grid netwo...

Künstliche Intelligenz verspricht im Bereich Radiologie große Verbesserungspotenziale. Wenige Vorarbeiten weisen auf die überragende Bedeutung von Vertrauen hin, damit die verschiedenen Stakeholder bereit sind, ein entsprechendes KI-basiertes Service System in Anspruch zu nehmen. Im Rahmen einer explorativen Stakeholder-Konsultation konnten wertvol...

Enterprise Social Networks (ESNs) have the potential to significantly improve communication and collaboration between employees. However, as participation is voluntary, usability is still a problem in organizations. Current research on technology affordances suggests that users may not recognize the opportunities for action of IT artefacts. In our...

Mental mobile health (mHealth) applications surge as a topic in research and practice. Mobile Health provides low barrier access and services such as prevention, diagnoses, or treatments of mental illnesses for teenagers. Conversational agents (CAs) acting as conversational partners or social companions are expected to be effective with teenagers....

Paper is finally published!!!! Cite as: Johannes Schneider, Rene Abraham, Christian Meske & Jan Vom Brocke (2022). Artificial Intelligence Governance For Businesses, Information Systems Management, DOI: 10.1080/10580530.2022.2085825 ------------------------------------------------------------------------------------------------------------------...

Research data management (RDM) is an important prerequisite for a substantial and sustainable contribution to knowledge. There is a pressing need to examine why researchers hesitate to store, annotate, share and manage their research data. To model underlying psychological factors influencing researchers’ refusal to conduct RDM, the social exchange...

Computer Vision, and hence Artificial Intelligence-based extraction of information from images, has increasingly received attention over the last years, for instance in medical diagnostics. While the algorithms’ complexity is a reason for their increased performance, it also leads to the ‘black box’ problem, consequently decreasing trust towards AI...

In the context of events that involve public voting, such as televised competitions or elections, it has increasingly been recognized that communication data from social media is related to the outcome. Existing studies mainly analyse the number of messages and their sentiment, yet the role of different data collection periods has not been examined...

Research on Digital Nudging has become increasingly popular in the Information Systems (IS) community. This paper presents an overview of the current progress, a critical reflection and an outlook to further research regarding Digital Nudging in IS. For this purpose, we conducted a comprehensive literature review as well as an interview with Markus...

Under certain circumstances, humans tend to behave in irrational ways, leading to situations in which they make undesirable choices. The concept of digital nudging addresses these limitations of bounded rationality by establishing a libertarian paternalist alternative to nudge users in virtual environments towards their own preferential choices. Th...

In this study, we first show that while both the perceived usefulness and perceived enjoyment of enterprise social networks impact employees' intentions for continuous participation, the utilitarian value significantly outpaces its hedonic value. Second, we prove that the network's utilitarian value is constituted by its digital infrastructure char...

Machine Learning algorithms are technological key enablers for artificial intelligence (AI). Due to the inherent complexity, these learning algorithms represent black boxes and are difficult to comprehend, therefore influencing compliance behavior. Hence, compliance with the recommendations of such artifacts, which can impact employees' task perfor...

Under certain circumstances, humans tend to behave in irrational ways, leading to situations in which they make undesirable choices. The concept of digital nudging addresses these limitations of bounded rationality by establishing a libertarian paternalist alternative to nudge users in virtual environments towards their own preferential choices. Th...

Machine learning algorithms are technological key enablers for artificial intelligence (AI). Due to the inherent complexity, these learning algorithms represent black boxes and are difficult to comprehend, therefore influencing compliance behavior. Hence, compliance with the recommendations of such artifacts, which can impact employees' task perfor...

Social networks are omnipresent in both our private and professional lives. As social beings, we thrive on the ability provided to us by the technology to be social. But what does it really mean to be social within social networks? To better capture and measure socialness in that context, we look beyond measures of being active and having many conn...

The accumulation of knowledge is key for any discipline, IS being no exception. With the number of publications, theoretical constructs, and empirical findings growing, surging demand for structuring and meta-analysis is foreseeable. We introduce DISKNET, an online platform that enables the extraction, exploration, and aggregation of construct’s de...

In this study, we first show that while both the perceived usefulness and perceived enjoyment of enterprise social networks impact employees' intentions for continuous participation, the utilitarian value significantly outpaces its hedonic value. Second, we prove that the network's utilitarian value is constituted by its digital infrastructure char...

New information technology has led to an ongoing transformation of the healthcare industry, supporting caregivers and caretakers. In some cases, such technologies may not be used in practice as intended by those who designed or implemented them. In other cases, the full potential of such technologies in terms of guiding user behavior has not been e...

In highly technical environments, as for instance, the intensive care unit (ICU) in hospitals, developments in digital health are promising for bringing benefits for both the patient and hospital by increasing patient safety and reducing healthcare expenses. However, the digital transformation of ICUs remains slow, and healthcare organisations hesi...

Purpose: Enterprise social networks (ESNs) in organizations have become an increasingly important technology to support the exchange of information and knowledge. Many ESN projects fail due to insufficient engagement in the long run, leading to the high risk of sunk costs. The purpose of this paper is to investigate how hedonic motivations, along w...

It has been argued that reported negative effects of social networking site use on well-being and depression might be due to the vast opportunities for unflattering social comparison on Facebook. Social media websites offer Likes, a numeric representation of social acceptance, as a form of “online social currency,” which can be seen as a secondary...

Unified Communication (UC) is increasingly introduced in global enterprises to support the digital interaction of employees. Cultural differences can influence such adoption of corresponding technologies and need to be considered by IT managers. In this study, we show how cultures with specific characteristics (according to Hofstede and Hall) adopt...

In recent years, software for collaborative improvement of master data quality has been increasingly introduced into public administration. With the support of this collaborative software, master data is not only managed by one stakeholder such as an individual or department but rather cross-institutionally and across departments by groups of sever...

Digital social networks play an increasingly important role in organizations. Such enterprise social networks (ESN) allow users to form and join groups and the exchange of messages within or across such groups. ESN are said to improve communication and collaboration across boundaries, therefore increasing the flow of information, exchange of knowle...

For many years, researchers have been debating whether the Information Systems discipline is generating knowledge, which is actually transferred to practice. Still, empirical studies, which could confirm or reject assertions about missing practical relevance in the rigor vs. relevance debate are lacking. We followed the research call of MIS Quarter...

Digital transformation refers to changes that digital technologies cause and that influence various aspects of human life. Previous researchers mainly focused on the impact of the digital transformation in the context of commercial organisations and business processes. In this study, we aim to examine how digital transformation affects universities...

The sociotechnical paradigm legitimates our discipline and serves as core identity of IS. In this study, we want to focus on IS-induced human behavior by introducing a process model for nudging in IS. In behavioral economics, the concept of nudging has been proposed, which makes use of human cognitive processes and can direct people to an intended...

This study explores the main determinants of social network adoption at the country level. We use the technology-organization-environment (TOE) framework to investigate factors influencing social network adoption. The authors use cross-sectional data from 130 countries. The results indicate that social network adoption, at the country level, is pos...

The last few years have seen more and more employees using their personal mobile devices for work-related tasks. This phenomenon is part of a broader trend known as IT consumerization. Enterprises and employees have recognized that they might profit from these developments and implemented “Bring Your Own Device” (BYOD) policies, but they also have...

Nowadays the information flowing across the different Social Network Sites (SNSs) like Facebook is highly diverse and rich in its content. It is precisely the diversity of the users' contributions to SNSs that makes these platforms attractive and interesting to engage with. Nevertheless, there is a high amount of private and sensitive information b...

Despite the fact that enterprise social software solutions such as IBM Connections and Microsoft Sharepoint are able to increase the communication as well as the collaboration among employees, companies are constantly confronted with the necessity to improve their employees' motivation to interact with the system. Since gamification has been identi...

The digitalization of research processes has led to a vast amount of data. Since third-party funding institutions progressively set standards and requirements regarding the handling of such data, research data management has become important in the context of international research collaboration projects. Simultaneously, adequate collaboration syst...

A large academic cloud storage service was launched in the beginning of 2015 by the majority of the public research and applied science universities in the German state of North Rhine-Westphalia (NRW) under the brand name “sciebo”. One year after the start, we will examine if the predictions made on service adoption in the preparatory project phase...

Social software solutions in enterprises such as IBM Connections are said to have the potential to support communication and collaboration among employees. However, companies are faced to manage the adoption of such collaborative tools and therefore need to raise the employees' acceptance and motivation. To solve these problems, developers started...

Weltweit werden nicht nur im privaten sondern auch zunehmend im beruflichen Umfeld Applikationen eingesetzt, die Ad-hoc-Kommunikation zwischen Individuen unterstützen. Neben der Unterstützung ungeplanter Ad-hoc-Prozesse können darüber hinaus im Vergleich zu E-Mails digitale, synchrone Konversationen stärker unterstützt werden. Die Adaption solcher...

IT projects across organizational boundaries face unique challenges. This is particularly true for higher education, where experiences with largescale cooperative projects are very limited. One successful example is “sciebo – the campuscloud”, a private cloud solution with 500,000 potential users jointly operated by more than 20 universities in the...

The need for automatic methods of topic discovery in the Internet grows exponentially with the amount of available textual information. Nowadays it becomes impossible to manually read even a small part of the information in order to reveal the underlying topics. Social media provide us with a great pool of user generated content, where topic discov...

Social media, such as social networking platforms, are increasingly gaining importance in enterprise contexts. Enterprise social networking (ESN) is often associated with improved communication, information-sharing and problem-solving. At the same time, ESN has been argued to diminish the role of formal influence in that users increasingly derive a...

Cloud computing is one of the major current trends in IS. It is said to be able to increase work productivity and simultaneously lower costs in organizations. However, institutions of higher education, like universities, remain hesitant to adopt it. The 'NSA scandal' and similar revelations lead to a sharp decline in trust (especially in Europe) in...

Purpose ‐ The purpose of this paper is to introduce a novel role model-based approach for modelling collaborative business processes. The authors present an architecture for subject-oriented business process modelling relying on the role concept and the demonstration of collaboration patterns expressed by role models. Design/methodology/approach ‐...