Christian Matt

Universität Bern | UniBe · Institute of Information Systems

Data analytics provides versatile decision support to help employees tackle the rising complexity of today’s business decisions. Notwithstanding the benefits of these systems, research has shown their potential for provoking discriminatory decisions. While technical causes have been studied, the human side has been mostly neglected, albeit employee...

Intelligence Augmentation Systems (IAS) allow for more efficient and effective corporate processes by means of an explicit collaboration between artificial intelligence and human judgment. However, the higher degree of system autonomy, along with the enrichment of human capabilities, amplifies pre-existing issues of the distribution of moral respon...

Purpose Studies on the coronavirus disease 2019 (COVID-19) tracing apps have mostly focused on how to optimize adoption and continuous use, but did not consider potential long-term effects of their introduction. This study aims to analyse whether the characteristics of the recent introduction of tracing apps may negatively impact individuals' attit...

Zusammenfassung Die immer stärkere Durchdringung von Wirtschaft und Gesellschaft mit digitalen Technologien führt dazu, dass Daten in bislang ungekanntem Maß (teil-) automatisch erhoben, gespeichert und verarbeitet werden. Gleichzeitig ist es einfacher möglich, Daten aus unterschiedlichen Quellen miteinander zu verknüpfen und auszuwerten. Der so ge...

Social computing has transformed the content industry. Content providers have changed from providing merely content to offering social content experiences that allow users not only to passively consume content but also to actively participate. As the latest development, social live streaming services (SLSS) have emerged that enable so-called co-int...

Owing to high functional complexity, trust plays a critical role for the adoption of intelligent decision support systems (DSS). Especially failures in initial usage phases might endanger trust since users are yet to assess the system's capabilities over time. Since such initial failures are unavoidable, it is crucial to understand how providers ca...

Zusammenfassung Durch fortgeschrittenere Algorithmen in Entscheidungsunterstützungssystemen (DSS) bieten sich Unternehmen neue Möglichkeiten, um kognitive Belastungen bei Entscheidungsprozessen zu senken und bessere Ergebnisse zu erreichen. Allerdings mahnen Stimmen aus Forschung und Praxis vor damit einhergehenden Gefahren. Im Raum stehen etwa die...

Zusammenfassung Zur Entwicklung neuer Produkte und Dienste binden Unternehmen immer häufiger Kundinnen und Kunden in ihre Innovationsprozesse ein. Virtual Reality verspricht für dieses als Co-Creation bezeichnetes Vorgehen viele Vorteile. So können Kundinnen und Kunden z. B. ein virtuelles Produktabbild untersuchen und anpassen, bevor das Produkt t...

Artificial intelligence (AI) enables new opportunities for business-to-consumer (B2C) e-commerce services, but it can also lead to customer dissatisfaction if customers perceive the implemented service not to be fair. While we have a broad understanding of the concept of fair AI, a concrete assessment of fair AI from a customer-centric perspective...

Artificial intelligence (AI) enables new opportunities for business-to-consumer (B2C) e-commerce services, but it can also lead to customer dissatisfaction if customers perceive the implemented service not to be fair. While we have a broad understanding of the concept of fair AI, a concrete assessment of fair AI from a customer-centric perspective...

Conversational agents (CAs) are often unable to provide meaningful responses to user requests, thereby triggering user resistance and impairing the successful diffusion of CAs. Literature mostly focuses on improving CA responses but fails to address user resistance in the event of further response failures. Drawing on inoculation theory and the ela...

Content website providers have two main goals: They seek to attract consumers and to keep them on their websites as long as possible. To reach potential consumers, they can utilize several online channels, such as paid search results or advertisements on social media, all of which usually require a substantial marketing budget. However, with rising...

Many authorities currently use software-based risk-assessment instruments (SBRAIs) to assess a person’s potential to commit crimes (e.g. terrorism, sexual assault). SBRAIs promise better, faster, and more consistent decision-making than their paper-based predecessors. The underlying SBRAI classification schema is well-understood, but given the pote...

The underlying scenario for adopting Covid-19 contact tracing apps is complex, given that users face potential surveillance, while expected health benefits are for the greater societal good rather than for themselves. To encourage adoption, many governments employ persuasive messages, highlighting either the app’s potential societal benefits (e.g.,...

Abstract Purpose: This paper reports the panel discussion on the topic of artificial intelligence (AI) and robots in our lives. This discussion was held at the Digitization of the Individual (DOTI) workshop at the International Conference on Information Systems in 2019. Three scholars (in alphabetical order: Ting-Peng Liang, Lionel Robert, and Supr...

Owing to its applied focus, collaboration with companies is essential for digital transformation research. However, such collaborative research endeavors are often subject to substantial challenges in the data collection process and in the publication process. By considering a few basic aspects, researchers can overcome these key dual challenges an...

Como consecuencia de su enfoque aplicado, la colaboración con las empresas es esencial para la investigación de la transformación digital. Sin embargo, las actividades de investigación en colaboración suelen estar sujetas a grandes exigencias tanto en el proceso de reunión de datos como en el de publicación. Pero considerando algunos aspectos básic...

Digital value-added services (DVAS) represent a major opportunity for firms to create additional value for customers and differentiate themselves from competitors. However, many firms are struggling with how to develop DVAS. They often hire specialized innovation consulting firms to do this job but we know little about their secrets of success. To...

Individuals' disclosure of personal health information (PHI) can hold substantial benefits for both users and providers, but users are often reluctant to disclose, even if they gain benefits such as better personalization. While previous research has dealt with message framing and information quality in a health-related context, factors have been o...

While many data-driven businesses have seen rapid growth in recent years, their business development might be highly contingent upon data protection regulation. While it is often claimed that stricter regulation penalizes firms, there is only scarce empirical evidence for this. We therefore study how data protection regulation affects startup innov...

Creating public value is a key goal of public administrations, both in their daily business and in the growing field of smart government and smart cities, which focuses on IT-enabled innovations in the public sphere. However, many public administrations still struggle with such innovations due to complex technologies, high investments, and the nume...

Owing to bounded rational decision-making, professional IS users often tend to resist new ISs by sticking with incumbent systems. Mainly due to misconceptualizations about the concept and methodological hurdles in isolating effects, to date, IS research has failed to provide empirical evidence of a fundamental tenet of the status quo bias (SQB): co...

Purpose The purpose of this paper is to explore the effects of online recommender systems (RS) on three types of diversity: algorithmic recommendation diversity, perceived recommendation diversity and sales diversity. The analysis distinguishes different recommendation algorithms and shows whether user perceptions match the actual effects of RS on...

Digital technologies have diffused into many personal life domains. This has created many new phenomena that require systematic theorizing, testing and understanding. Such phenomena have been studied under the Digitization of the Individual umbrella and have been discussed in the Digitization of the Individual (DOTI) pre-ICIS workshop for the last...

Along with the miniaturization of digital devices, consumer health wearables (CHWs) further decrease the distance between users and devices, allowing users to continuously track their personal health information (PHI). While this provides more control to users, history has shown that users' potential concerns (e.g. privacy) can lead to devices not...

Product-related and market-related uncertainties often cause users to defer from switching to new IT devices. There is a value of waiting (VoW) for users because waiting allows them to collect more information. At the same time, many IT switching decisions are increasingly complex due to increased connectivity and the resulting interdependencies be...

While highly sensitive data like personal health information (PHI) is valuable to digital health service providers, users often remain reluctant to disclose such personal data. Research has shown that personalised nudging, i.e. nudging that adopts content to user characteristics to nudge specific actions, can successfully increase purchase intentio...

Individuals' disclosure of personal health information (PHI) holds substantial benefits for providers, but users are often reluctant to disclose. While providers can employ persuasive messages, little is known about their effects in the sensitive context of PHI disclosure. To address this research gap, we conduct a web-based experiment with 529 non...

Owing to Self-Service Business Intelligence (SSBI) systems' transformative power for organizations, substantial user uncertainties often blight their potential. Although these uncertainties pose a significant threat to effective SSBI implementation, their sources and determinants remain unclear. We conducted semi-structured interviews with 15 curre...

Data-centric businesses have seen rapid growth in recent years, but their development is partly shaped by data protection and privacy regulation (DPPR). While it is often claimed that stricter regulation penalizes firms, there is scarce empirical evidence for this. Drawing on models from innovation economics and taking the example of startup innova...

Die ökonomische Betrachtung des Konzepts Privatheit ist essentiell, allerdings haben die Wirtschaftswissenschaften (WiWi) das Thema bislang eher punktuell bearbeitet. Dieser Beitrag adressiert daher folgende Ziele: Zum einen liefert er einen Literaturüberblick zur Privatheitsforschung in den WiWi und leitet das Verständnis von Privatheit in diesem...

Mobile Endgeräte wie Smartphones werden immer häufiger zur Vernetzung und zur Steuerung von digitalen Haushaltsgeräten eingesetzt. Sogenannte Remote Control Applikationen ermöglichen die zentrale Steuerung über ein einziges mobiles Endgerät und ersetzen zunehmend herkömmliche Steuerungssysteme. Doch welche Determinanten die Akzeptanz und Nutzung vo...

Mobile commerce still experiences high drop-out rates throughout the sales process. This is especially evident for complex products such as insurances, which consumers often initially explore online but complete the purchase offline to enjoy direct human assistance, helping them to better understand the product, and reduce associated risks. To faci...

Perceived privacy risks are an important factor for the adoption of consumer health wearables. However, little is known about the nature of those risk perceptions. We develop a perceived privacy risk taxonomy, which is derived based on an established numerical approach in biology. We apply a four - step mixed - method taxonomy development process t...

Active participation is crucial for any successful social network site. However, privacy concerns may keep individuals from actively using these networks. Ephemerality—a new technical feature—may counteract privacy concerns while driving active usage. The recent success of ephemeral social network sites (ESNS), which build on ephemerality presumabl...

The convergence of the so-called SMAC technologies – social, mobile, analytics, and cloud computing – has led to an unprecedented wave of digitalization that is currently fueling innovation in business and society. As digitalization is embracing all aspects of our private and professional lives, it is becoming a priority for managers and policymake...

Fitness trackers can increase physical activity and reduce the risk of diseases such as diabetes, obesity and hypertension. Despite these health-related benefits, perceived costs such as privacy concerns play a crucial role for the persistent success of fitness trackers. To understand which factors influence the continuous use of fitness trackers a...

Social live streaming services (SLSS) have emerged as a new type of hedonic social media. SLSS allow users to watch and broadcast video streams in real-time, fostering sociability through synchronous communication via chat channels. While the extant literature has mostly examined producers’ use of SLSS, the consumer perspective has been underexplor...

While Internet technologies have provided social networks for researchers as more open means to make their work available to other scholars, the traditionally closed, peer review-based publishing process has remained nearly untouched. We ask researchers about their intention to go one step further and use social peer review (SPR), which enables the...

Information technology (IT) heavily impacts various industries' products, processes, and business models. Therefore, a strategy on how to approach this IT-induced digital transformation seems vital. This also holds true for the insurance industry. Using the Digital Transformation Framework (DTF) we provide guidance to managers of insurance companie...

Many companies are using social sharing buttons to make it easier for consumers to refer a website or app to other potential consumers. Although these buttons are ubiquitous online, it remains unclear whether consumer referral propensity (i.e. the likelihood of consumers referring other consumers) varies across the channels through which consumers...

Trust underlies much of the online shopping behavior. We compare trust in online shopping in four countries: (1) the United States, a mature online market; (2) Germany; (3) China, the fastest growing online market, where consumers are plagued by counterfeits, forgeries, and spoiled or defective items; and (4) Singapore. We performed laboratory expe...

Standards setting has gone from being a technical concern for individual companies to being a factor with important strategic implications for cooperation and competition among market players. The strategic issues raised by this development include the formation of competitive advantages by promoting standards or preventing their diffusion. In Sect...

Recommender systems and other Internet-enabled technologies have changed the surrounding conditions of pre-purchase evaluations on the Internet. In some cases consumers can now sample entire products prior to a purchase – hereby removing all uncertainty about whether a product fits their taste. While previous research has mainly focused on vendor a...

Based on big data, decisions can increasingly be drawn from data-driven analytics and algorithmic decision support. However, it remains unclear whether recommendations issued by computer algorithms are equally accepted by individuals as human advices. This is particularly intriguing given that big data entails various forms of ambiguous decision si...

Individual-level inertia exists if users stick to incumbent technologies even if better alternatives are available. Thus, inertial behavior fosters the continued use of current information systems rather than the adoption of new ones. Despite the growing research interest in inertia in recent years and its importance for users’ post-adoption decisi...

In the increasingly competitive Internet business landscape, content is more and more employed for marketing purposes. While online retailers are raising investments in content to promote their online shops, media companies are starting to monetize their content by building own e-commerce platforms. The rationale behind these content-driven commerc...

CIOs and other senior executives face the challenge of how to handle the opportunities and risks of digital transformation. To help managers address this challenge more systematically, we describe how three German media companies successfully approached digital transformation. Based on their experiences, we provide a list of 11 strategic questions...

Durch die Digitalisierung wächst die Menge an generierten Daten in Unternehmen immer weiter an. Das Unternehmen, seine Produktions- und Arbeitsprozesse sowie das Verhalten der Mitarbeiter werden dadurch zunehmend transparent. Eine derartige Entwicklung bietet Chancen für die Führung genauso wie für den einzelnen Mitarbeiter. Doch besonders mit Blic...

Zusammenfassung Mobile Endgeräte stellen Funktionen bereit, die es Unternehmen ermöglichen, ihren Kunden passgenaue, standortspezifische Dienstleistungen anzubieten. Im Vergleich zum klassischen Onlinehandel oder zu Einkäufen in Ladengeschäften werden Vertragsabschlüsse über mobile Endgeräte von den Konsumenten jedoch weiterhin als riskanter wahrge...

Mobile Endgeräte mit Kamerafunktion erlauben es ihren Nutzern, bildliche Daten der Umgebung und somit auch von Dritten zu erfassen. Dies impliziert jedoch negative externe Effekte, da die Erfassung Dritter ein Eindringen in deren Privatsphäre darstellen kann. Bisherige Forschung hat sich vor allem darauf konzentriert, wie sich ein wahrgenommenes Ei...

Due to the fragmentation of the mobile payment market, vendors have a plurality of mobile payment providers they can choose to execute payment processes in the mobile versions of their shops. Besides differences in transaction fees, mobile payment providers can also differ in respect of their reputation. However, it remains unclear how the reputati...

Significant differences exist among consumers’ online shopping behavior in different international markets. This paper compares consumer behavior in four different markets: (1) The US, the largest and most mature market, (2) Germany, a similarly advanced western market (3) China, the fastest growing online market, but one where consumers are plague...

Digitization of everyday products and individual compositions of complex systems foster technological home networks. Thereby, users decide which smart home systems (SHS) they wish to connect themselves. Despite this phenomenon’s increasing relevance, previous research has not yet analyzed how individuals buy and combine systems for home network int...

While previous research on software ecosystems (SECO) mostly focused on SECO providers or software developers, recent studies have begun to analyze the user perspective and try to explain switching behavior. However, SECOs are complex and consist of several components. Since current switching theories do not fully account for these complex structur...

While consumption of content in offline formats continues to decline, many providers are still struggling to monetize their content online, because consumers’ willingness to pay (WTP) for content in online formats is low. The availability of free content on the Internet is often considered the primary reason for this issue. However, we hold that th...

In recent years, firms in almost all industries have conducted a number of initiatives to explore new digital technologies and to exploit their benefits. This frequently involves transformations of key business operations and affects products and processes, as well as organizational structures and management concepts. Companies need to establish ma...

The advancement of communication tools has changed interpersonal communication among consumers. Companies leverage different communication tools to reach customers, while it is unclear, how communication types affect online referral acceptance. This study draws on affordances and social presence theory to investigate the role of two communication t...

Längst hat die Digitalisierung zu enormen Veränderungen geführt – sei es auf gesellschaftlicher, wirtschaftlicher oder individueller Ebene. Neben zahlreichen Chancen geht die Entwicklung hin zu einer digitalen Welt jedoch auch mit neuen Herausforderungen einher, insbesondere für die Gewährleistung der Privatsphäre und der informationellen Selbstbes...

The digitalization and the diffusion of connected mobile devices have urged media companies to deliver their content in digital formats such as apps. We evaluate differences in customers' preferences and willingness to pay between traditional and digital content services conducting an adaptive conjoint analysis. Within this analysis we compare subs...

Recommender systems aim to support users in identifying the most relevant items. However, there are concerns that recommenders may imprison users in a "filter bubble" by recommending items predominantly known to them. On the other hand, providing unconventional items may increase risks of not meeting users' taste. Given this trade-off, we analyze t...

Die Wirtschaftsinformatik kann für ihre Forschung auf verschiedene Methoden zurückgreifen. Vereinfachend lassen sich gestaltungsorientierte Methoden, formal-analytische Methoden und empirische Methoden unterscheiden. Die erstgenannte Klasse an Methoden stammt eher aus den ingenieurwissenschaftlichen Wurzeln der Wirtschaftsinformatik. Formal-analyti...