Cheng Ling Tan

• Doctor of Business Administration
• Professor (Associate) at University of Science Malaysia

he hospitality industry has been revolutionized by smartphone applications, transforming guest interactions and streamlining hotel operations. This study focuses on smartphone app adoption in Malaysian hotels, particularly on service innovation and customer engagement. Through a comprehensive process involving literature review, interviews with ind...

This study investigates the mediating role of Green Intellectual Capital (GIC) in the relationship between Corporate Social Responsibility (CSR) and Sustainable Social Performance within the context of Islamic banks in Pakistan. The population of interest comprises bank employees, including managers, operation managers, operations officers, and cas...

This study investigates the impact of rookie independent directors (RIDs) on agency costs. Utilizing a sample of Chinese listed firms, we employ panel ordinary least square estimations. Our findings reveal that increased RIDs is positively associated with agency costs, suggesting that rookie independent directors may exacerbate agency conflicts wit...

The recent pandemic has forced Malaysian universities to implement technological e-learning platforms to replace the physical classroom, encouraging a growing spur of online learning users. Webex by Cisco’s market share is decreasing as compared to Google Meet, Zoom and Microsoft Teams. This implies a low acceptance rate of Webex due to limited per...

In today’s digital age, digital marketing has become an integral part of our daily lives. The internet, mobile applications, social media and other digital communication tools have become ubiquitous and are used by billions of people worldwide. This study aimed to investigate the factors that affect consumer purchase decisions in digital marketing....

The concept of smart tourism technologies (STTs) has emerged as the most crucial element in the tourism industry. Its emergence enables the integration of modern informational tools and tourist resources which in turns offers more valuable information to tourism industry’s stakeholders, in terms of timely data and interconnection. STTs also help mi...

The aims of this study were to examine the influential factors on the intention to accept healthcare wearables among Malaysians. This study situates itself within the realm of technology acceptance, particularly focusing on healthcare wearables in Malaysia. The purpose of this study is in line with the Strategic Thrust in 11th Malaysia Plan to impr...

This research investigates mobile social networking site addiction among the Z-generation, focusing on the roles of enjoyment, information value and social influence. Data were collected from 221 respondents using a non-probability purposive sampling method. Statistical analysis was performed using Statistic Package for Social Science (SPSS) versio...

Unified Payment Interface (UPI) is a straightforward payment tool or feature developed by the instant payment service system. The service allows their customers to interconnect and transfer funds between different banks without having to go to the bank to handle these events. The main objective of this study is to investigate factors influencing co...

Branded applications have lately piqued the attention of a growing number of businesses looking to connect with and meet the needs of their target customers. This study aims to examine the factors influencing consumers’ continuance intention towards the mobile branded apps. The participants were recruited over an online survey questionnaire using a...

Although face recognition payment system has not yet been implemented in Malaysia, the technology is currently in use in other sectors in Malaysia. The main objective of this research is to better understand Malaysian customers’ intention to use the facial recognition payment system. The six independent variables included in this study are perceive...

With the global digitalisation, big data has received growing attention from academicians and practitioners. However, only a few empirical studies examined the benefits of big data predictive analytics (BDPA) and its influence on supply chain collaboration (SCC) and supply chain performance (SCP). Addressing the identified gaps of the implementatio...

As the world continues to grapple with the COVID-19 pandemic, higher education institutions have been forced to adapt and innovate in order to continue providing quality education to their students. One of the most significant changes has been the adoption of hybrid learning models, which combine tradi- tional in-person classroom instruction with o...

The Stimulus-Organism-Response (SOR) theory, introduced by Mehrabian and Russell in 1974, has become a dominant theoretical model in the service industry to determine consumer behaviour. However, systematic reviews and meta-analyses of the theory are rare, and most research produces only empirical data. This research paper aims to compile and analy...

Social networking services (SNS) have multiple benefits. The ease of communication through SNS has led to an increase in their popularity and number of users. As a network continues to grow, users are overwhelmed by the need to pay more attention to the overwhelming volume of social demands to stay connected with friends and family. As a result, ma...

The agriculture sector, worldwide, faces grand challenges that significantly threaten food security and environmental sustainability. Smart farming technologies (SFTs) have emerged as a promising solution to mitigate these challenges and achieve the balance between productivity increment and environment safety, yet their adoption rate remains relat...

Purpose: This study reviews available literature on how Jackie Chan applied the personal branding concept as an innovative strategy for him to gain global recognition and a megastar position. Design/methodology/approach: This is a literature search type study focusing on Jackie Chan as the case subject of successful personal branding. Various liter...

Peer-to-peer (P2P) lending has evolved into a viable alternative investment option that is predicted to develop rapidly as technology solutions improve and people become more digitally connected. As a result of their increased exposure to digital technology, millennials have emerged as the most fascinating target group for P2P lending platforms. A...

Purpose: The main aim of this study is to develop a working framework that represents patients' screening decision for oral cancer based on dental service quality. This is done by evaluating the various dimensions of dental services offered by dental clinics and the impact it has on patient's decision to undergo future oral cancer screenings. Desig...

This paper will analyze how Jackie Chan, a famous and successful performing artist, director, and producer of martial arts comedy films, has been developing his leadership in his field through his personal branding strategy. This paper examined Jackie Chan's personal branding journey from his early stage of career development till his transformatio...

Rapid technology developments and the advance in the digital economy created good value for electronic banking. Online banking which is also known as e-banking becomes essential in year 2020 due to Covid outbreaks which can reduce the customer and employee interface and ensure all the transactions can continue conducting with cashless. Consequently...

Purpose This study intends to examine the relationships between external knowledge sourcing (EKS), organizational ambidexterity (OA), and manufacturing performance (MP) in the context of large manufacturing firms within a dynamic environment setting. The research framework and derived hypotheses are grounded in the knowledge-based view (KBV) and dy...

Digital bank is an emerging trend in the global banking industry. Digital bank is the digitisation of every scheme and activity carried out by both the financial institution and its customers included. Malaysia is a cash-based society, so digital banking will be a disruptive digital transformation for Malaysians. Hence, the purpose for this study i...

Malaysian tourism industry has suffered losses of over RM100 billion due to the COVID-19 outbreak, as China and Singapore cancelled their tours to Malaysia. To counter this, the National Tourism Policy (2020-2030) must focus more on domestic travel and digitalisation to strengthen sustainable tourism and drive economic growth. The aim of the study...

The number of mobile shopping among online consumers has risen and shopping through mobile devices has become a common activity around the world. Nowadays, consumers are more relying on recommendations online, especially from social media influencers. Therefore, the product or brand presented by the social media influencers will directly impact the...

Purpose This study aims to investigate the factors that influence young consumers' purchase intention towards dietary supplements (DS) in Malaysia. Design/methodology/approach The supplement industry in Malaysia has been growing rapidly recently due to a paradigm shift in healthcare management, from curative to prevention. Thus, it has sparked int...

Purpose Refractory materials are now used in all major industries that demand high-temperature resistance, including petrochemicals, steel, cement and aviation. Businesses must decrease operating costs, enhance product technology, sell well and manage corporate risks in decision-making, notably supplier selection, to be more competitive. The study...

With the rapid development of e-commerce and the impact of COVID-19, online takeout has become the first choice of more and more consumers. Previous research has indicated that food packaging is of great significance to marketing performance, yet very little is known about the mechanisms through which food packaging pollution risk affects online ta...

he objective of this study is to examine the challenges created by blockchain technology to the agriculture stakeholders. Besides that, it is also noteworthy to understand that two important theories underlie the integration towards achieving the objectives of developing the blockchain technology for smart agriculture are the Grounded Theory and wi...

The global trend toward a cashless society involves cashless transactions via electronic media. Furthermore, the emergence of the coronavirus has enhanced contactless payment awareness in numerous nations, including Malaysia. Even though e-wallet usage in Malaysia has drastically increased, however, it is realised that the transaction volume of ewa...

Sustainable development has been one of the biggest challenges the world has ever faced in recent decades. The term sustainable development is a dynamic process which brings together global and local concerns while linking social, economic, and environmental issues in order to resolve the needs of both current and future generations. It is therefor...

Nanotechnology has received a widespread application recently in the development of pharmaceutical, cosmeceutical and nutraceutical (PCN) products through utilizing nanomaterials in the formulation and/or shaping of the finished products at nanoscale. This study investigates factors influencing Malaysia consumer decisions in nano-based PCN products...

Many companies have adapted digital technology to continue their businesses during the enforcement of movement control order due to the COVID-19 pandemic. The main objective of this research was to examine the effect of teleworking on working adult’s job satisfaction during COVID-19 pandemic. There were four independent variables which were communi...

To date, many urban centers are plagued with a variety of environmental and social issues which weakens the quality of life of its residents. As a result, there is a trend of outmigration, where urban residents are moving away from these urban centers, contributing to the decline of these traditional economic centers. Maintaining a strong residenti...

Technology development has recently seen a meteoric rise, particularly in online social networking sites. This has changed due to the continued development of wearables and the introduction of upgrades. The wearable technology revolution has developed considerably more rapidly than the preceding mobile technology revolution. It has become one of th...

Many things have gone online with the modern technology. Similarly, business activities nowadays tend to be conducted online rather than in person. In this day and age, purchasing fresh food such as raw meat via social media is no longer impossible. Furthermore, the Covid-19 Pandemic has served as a catalyst for the growth of online commerce. The o...

Blockchain technology and its applications have recently become a research hotspot. Its three core technologies, distributed ledger, smart contract, and consensus mechanism, provide trust-enhancing features such as tamper-proof records, full traceability, and data decentralization for a wide range of applications. This paper investigates the use of...

Facing stiff competition from counterparts and alternative entertainment choice in the entertainment market, individual performing artists try hard to get their name and performance noticed by the audience and investors through personal branding. However, it will be shown that the effects and success of personal branding are contingent on whether t...

Online game loyalty has become a concern for many companies and game developers since the high competition in the gaming industry. This study aims to determine the influencing factors of online game loyalty. The questionnaires were distributed to 350 respondents using a purposive sampling technique, but only 173 were usable for further analysis. Th...

The COVID‐19 outbreak has significantly altered the conditions of the workforce in operation on an unprecedented scale with companies being pressured to operate digitally and remotely under volatile and unpredictable circumstances. This qualitative study aims to ascertain the (i) key determinants derived from workforce management post‐COVID and (ii...

Nurses act as customer-contact employees who are responsible for providing round-the-clock service to patients. Their empathy and competency skills have a significant impact on the quality of services provided to patients. The purpose of this study is to examine the role of empathy and competency in determining task performance and contextual perfo...

Purpose Digital transformation (DT) in the semiconductor industry goes beyond traditional business operations and supply chain management (OSCM) to the digital world. Despite significant developments in recent years, blockchain implementations for OSCM remain relatively underdeveloped in the semiconductor industry. Therefore, this research aims to...

Purpose In recent years, consumers today recognise organic foods as high-quality products which can benefit them in various aspects. The tendency to switch consumption behaviours from conventional to ecological food products or organic food has largely been due to the claims that organic crops are grown in eco-friendly and sustainable environments....

The purpose of this study is to examine the path of service quality and patient loyalty. The service quality encompasses doctors’ knowledge, nurses’ professionalism, diagnostic procedures, perceived price and healthscape. This study is found to be of interest because there have been limited studies conducted in Malaysia concerning patient loyalty f...

Over the last couple of decades, technological advancements have accelerated exponentially, especially in the realm of online social networking networks. The artificial intelligence (AI)-powered digital technologies applications continue to emerge to enhance and improve novel ways of communication on social media platforms, particularly Instagram....

The research aims to determine how organizational performance is increased when soft TQM, agility, and knowledge management are aligned. It employs a model constructed from a literature review, and an empirical study conducted amongst electrical and electronics manufacturers in Malaysia. Soft TQM was found to have no significant direct relationship...

Social media has been used by people to create and share content with the public. Consumers have changed their purchasing habits from offline to online purchases during the COVID-19 pandemic. Social media is also changing sellers' and buyers' specialised strategies. This study aimed to study the factors influencing consumer purchasing behaviour via...

The recent global outbreak of COVID-19 has created a huge global crisis, breaking down many global supply chains. Decision makers in the supply chain are faced with very challenging situation as the application of supply chain resilience mechanisms are questionable and unreliable during the post pandemic. Hence, leaving them to continue learning ne...

With the development of the network economy, especially the promotion and popularization of mobile networks, traditional offline businesses are further integrated with online businesses, promoting the development of business online strategies. However, with the growth of enterprises’ business, their negative externalities on the environment have gr...

Online shopping has become a popular trend nowadays because more and more people are buying products online due to the continuous development of technology. People's increasing concerns about online shopping have become the key element for changing their consumer buying behaviour. Due to the current situation of COVID19 and the changes of the era,...

Due to COVID-19 pandemic and the development of technology, online shopping has become a part of daily life activities to many people around the world. Many of the business and physical stores have been ordered to shut down due to the implementation of movement control order (MCO). Social media is one of the networking platform which influence cons...

Objective - The global spread of coronavirus disease (COVID-19) has caused a negative impact on the global economy. Customers' purchasing habits are also shifting from traditional store visits to online store purchases. Millennials or Generation Y constitute a large proportion of consumers across the global digital space. Hence, the main objective...

Purpose This paper aims to discover why such a public partnership project had been successful with a non-profit third-party alliance such as a smart city consortium (SCC) promoting smart city development. Design/methodology/approach This descriptive case study is primarily based on analysing data collected from various texts, public statements, me...

Social media refers to any digital tool that allows users to quickly create and share content with the public. The COVID-19 pandemic has indirectly changed consumers' purchasing habits, causing them to shift from traditional store purchases to online retail store purchases. Social media also changes the specialized strategies among sellers and purc...

The study examines demographic variables' role in academicians' proactive work behaviour (PWB) in private universities. Independent sample t-test and one-way Analysis of Variance (ANOVA) were performed using self-reported data from 287 academicians. Results show that academicians demonstrated moderate proactivity level. Male demonstrate higher proa...

Purpose This study aims to investigate the link of functional service quality (hospital’s reputation, administrative procedures, trustworthiness, patient-care provider relationship and waiting time), satisfaction and patient loyalty on the obstetrics services in private health-care in Malaysia. Design/methodology/approach A total of 419 mothers wh...

Nowadays, grooming is considered an essential part of life to maintaining and up keeping a healthy and hygienic outlook which plays a key role in social bonding. As it turns out, the desire to looking good has spawned a wide range of beauty products causing the beauty industry to thrive and grow at a rapid rate. In other words the Malaysian Beauty...

With the exponential growth of smartphone applications (apps), companies have embraced the new concept of platform service supply chain (PSSC). The food industry in particular has quickly adopted this concept through the use of food apps, such as Foodpanda, which is becoming popular among consumers when it comes to ordering food in Malaysia. As suc...

The purpose of this study was to determine the factors influencing consumers’ online purchase intention towards online groceries. This study will contribute to people such as online sellers, government agencies and consumers themselves. Consumers are most worried about the perishability of the goods they purchase online. This is a barrier for consu...

The purpose of this study was to determine the factors influencing consumers' online purchase intention towards online groceries. This study will contribute to people such as online sellers, government agencies and consumers themselves. Consumers are most worried about the perishability of the goods they purchase online. This is a barrier for consu...

Social media is a method of communication that helps the community in interaction and content-sharing, such as Facebook, Google Plus, Twitter, LinkedIn, Wikipedia, Pinterest. Social media has become a part of daily life people use. Most of the online media will provides user with a social components comment fields in their website. In conducting bu...

Due to the rapid growth of Internet usage, business sectors can gain much more benefit from it by using the Internet as a marketing tool or an advertising platform. The Internet can help a marketer, or a company promote to a large number of audiences at a lower cost. One of the effective ways to reach a large number of audiences from the Internet i...

The contribution the housing and construction sector makes to the national economy is closely tied to new project launches in the country. At present, nations are suffering from a global economic slowdown and a slumping property market. Governments and private developers have even initiated many affordable housing projects, but interestingly these...

Purpose This paper aims to examine the effects of high-performance work practices (HPWPs) (participation, training and compensation) on nurses’ job performance (task and contextual) through the mediating role of job satisfaction. As nurses form the bulk of health-care professionals, their performance at work is crucial in determining patient satisf...

Motivation is exceptionally crucial in influencing the quality of health care work outcomes. In view of the mounting challenges and stressful work environment faced by nurses, social support has been identified as an essential resource that helps promote their work motivation. The central aim of this study is to explore 3 forms of social support (p...

The increased demand for properties become part of the investment assets in Hong Kong. Facilities management practitioners need to face the challenges of proper maintenance and services to maintain the value of the property assets. Based on the literature, facilities management companies can benefit from the share of market strength through their s...

Purpose: The purpose of this study is to determine the effects of social media advertising on consumers’ online purchase intention. Social media advertising has a significant part of the development of brand in the consumer recognition, and ultimately affect the purchase intention and marketers to emphasize these strategies. Design/methodology/appr...

This research aims to investigate the impact of packaging on customers' purchase intention in Malaysia. Many studies show that the outward appearance of a product's package will appeal and consumers' attention towards the products displayed in the open market. Since the consumers' choice is the primary consideration that marketers emphasize on, pac...

This study empirically identified and investigated the importance and performance of researcher’s competence which serves as crucial stimuli in initiating university-industry collaborative activities in Malaysian research universities using Importance-Performance Matrix Analysis (IPMA). The findings are endorsed by the IPMA that the importance and...

This study aimed to examine the influence of the organizational factors (reward, training, and collaboration) and knowledge creation process on R&D project performance. A quantitative approach was employed with the data obtained from the sample of R&D projects from the medical device firms listed on the Association of Malaysian Medical Industries (...

Purpose In recent years, the traditional pastries industry has gained popularity among tourists due to the advantage of the pastries location at UNESCO Heritage city, Penang. However, the little research focussed on this particular industry, and there is lack of evidence of the tourists' experience with the traditional pastries and how these attrib...

Each year Bangladesh produces around 400,000 metric tonnes of e-waste. E-waste accumulation is expected to increase by 20% annually. In order to facilitate e-waste recycling, it is crucial to identify the factors. In this study, building on the stimulus-organism-response framework, we develop a research model to explore the effect of information pu...

Fourth Industrial Revolution (IR4.0) is changing the landscape of global manufacturing. As a developing nation, Malaysia’s manufacturing sector is a leading contributor to the nation’s GDP but its growth is in declining mode recently. Facing competition from countries with lower labour cost, Malaysia needs alternative ways to achieve competitive ad...

Fourth Industrial Revolution (IR4.0) is changing the landscape of global manufacturing. As a developing nation, Malaysia’s manufacturing sector is a leading contributor to the nation’s GDP but its growth is in declining mode recently. Facing competition from countries with lower labour cost, Malaysia needs alternative ways to achieve competitive ad...

Fourth Industrial Revolution (IR4.0) is changing the landscape of global manufacturing. As a developing nation, Malaysia’s manufacturing sector is a leading contributor to the nation’s GDP but its growth is in declining mode recently. Facing competition from countries with lower labour cost, Malaysia needs alternative ways to achieve competitive ad...

Fourth Industrial Revolution (IR4.0) is changing the landscape of global manufacturing. As a developing nation, Malaysia’s manufacturing sector is a leading contributor to the nation’s GDP but its growth is in declining mode recently. Facing competition from countries with lower labour cost, Malaysia needs alternative ways to achieve competitive ad...

The aim of this paper is to discuss the role of leadership attributes and activities play on the alliance firm performance in smart city developments. It also highlights an overview of the growing phenomena in the smart city and sustainability development. This paper suggests the importance for business leaders to actively volunteer and lead allian...

The purpose of this study is to determine the influencing factors towards online game loyalty. In fact, this study will contribute to everyone as references such as game developers, marketers and so on. The online game loyalty became one of the concerns for most of the companies or game developers since the high competition in the gaming industry....

The purpose of this study is to determine the factors influencing consumers' online purchase intention towards online groceries. In fact, this study will contribute to everyone as references such as online sellers, government agencies and consumers themselves. Consumers are most worried about the perishables of the goods they purchase online. This...

The purpose of this study is to determine the effects of social media advertising on consumers' online purchase intentions. In fact, Social media advertising has a significant part of the development of brand in the consumer recognition, and ultimately affect the purchase intention and marketers to emphasize these strategies, use the motivation of...

Ensuring regulatory compliance plays a significant part in the cost of research and development (R&D) in any sector where the work is inherently unstructured, or fuzzy. This includes aircraft manufacturing, pharmaceuticals, and the medical device industry, which produces instruments for use in medical procedures. A study of a medical device manufac...

This study helps to identify the factor that makes the people repurchase and keep them loyalty toward the company. Researching this topic will help students more understand the factors that influence their brand loyalty. This research paper has focused on six factors that can affect people brand loyalty. The factors are price, brand image, perceive...

This study aims to investigate the relationships between IT integration, decision-making integration, and service operation performance among the electrical and electronic (E&E) distribution firms located in ASEAN. Based on this premise, a model linking IT integration, decision-making integration, and service operation performance are tested. A sel...

The objective of this study is to provide the theoretical justification related to positive influences of knowledge-based technology (KBT) and hotel operational absorptive capacity (OAC) on service innovation. This study has reviewed related literature published between 1990 and 2018. The finding of this study proposes a theoretical model-knowledge...

A sustainable product-service system has environmental, social and economic benefits. However, prior studies of sustainable product-service systems neglected to address the interrelationships among various aspects and criteria and did not present improvement criteria. In addition, a sustainable product-service system has an interdependent and inter...

Purpose This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how knowledge processes affect an organization’s strategic capabilities. Design/methodology/approach Analyzing several theoretical models in the area of knowledge ma...