Cheah Jun Hwa

University of East Anglia | UEA · Norwich Business School

Live streaming on social media has evolved into live streaming commerce (LSC), a subset of electronic commerce that merges real-time social interaction with digital marketing. LSC is increasingly used for enhancing customer engagement, product promotion, transaction facilitation, and improving online shopping experiences. However, LSC, as a field o...

With the ever-growing popularity of live-streaming commerce, it is crucial for marketers to understand how live-streaming contributes to sales. While prior studies mainly focused on customer motivations for using live-streaming commerce, few studies, to date, elucidate consumers’ decision-making process in this context. Addressing this gap, we adop...

Cultural influences on tourists’ behavior have generally been investigated by small sample sizes using survey data. This study extracts User-Generated-Content from Tripadvisor to understand the relation between national culture with tourists' preferences and evaluations of activities at destinations. Travel reviews were analyzed to measure the tour...

Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly alleviated solo travelers’ concerns in trip planning and booking. However, many existing AI chatbots have yet to meet the expectations of solo travelers, especially when they demand more personalized information to assist in travel decision-making. Bas...

Partial least squares structural equation modeling (PLS-SEM) is a highly popular multivariate data analysis method. The SmartPLS 3 software program helped many marketing researchers analyze the complex relationships between latent variables (i.e., mediation, moderation, etc., which they measured by means of sets of observed variables. This program’...

There is a growing concern over the depletion of natural resources caused by rapid industrialization and its impact on the environment. As a response to these concerns, many companies are now focusing on implementing green supply chain management (GSCM) practices and green innovation (GI) as part of their environmental strategies to improve their e...

Purpose - This study evaluates the usage of partial least squares structural equation modeling (PLS-SEM) in journals related to logistics and supply chain management (LSCM). Design/methodology/approach - Based on a structured literature review approach, we reviewed 401 articles in the field of LSCM applying PLS-SEM published in 15 major journals b...

Drawing on the theory of sociology of trust and risk, this study proposes and empirically tests a conceptual model of tourists’ new destination visit intentions. The model links tourists’ subjective knowledge to trust and risk perceptions and explores the moderating effects of social media influencers (human vs. virtual) and tourists’ psychographic...

Smart technology plays a pivotal role in providing solutions and bringing ease to the travel experience. As many of the technologies are required to collect personal information, it usurps the adoption of technologies. Drawing upon the stimulus-organism-response framework and psychological reactance theory, this study proposed a conditional mediati...

This editorial paper emphasizes prediction topics within the Logistic and Supply Chain Management (LSCM) business field. We observed that the accepted articles begin by positioning their objective of research based on causal prediction and subsequently use the PLSpredict technique to generalize their findings. Kaplan (1964, p. 350) notes that “[i]f...

This study intends to uncover the potential drivers that motivate air passengers to spend more in the airport. To address the gaps in the literature, this study proposed a model that integrated the European Customer Satisfaction Index (ECSI) and Experience Economy Theory. Data was collected from 341 passengers at Kuala Lumpur International Airport...

Motivated by the increasing media coverage of environmental disasters and growing evidence of humans’ detrimental impacts on the natural environment, the key aim of this study was to examine consumer interest in buying sustainable luxury products. Rooted in the Value-Belief-Norm (VBN) theory, a research framework incorporating pro-environmental sel...

The main theme of this special issue is “Advanced Partial Least Squares Path Modeling (PLS-PM) Applications in Social Sciences” with the contribution of nine papers. Most of the contributions are inspired by the International Symposium on Applied Structural Equation Modelling and Methodological Matter 2019 (SASEM 2019)” which took place in Malaysia...

The main theme of this special issue is “Applied Statistical Analysis using PLS Path Modelling” with the contribution of eight papers. Most of the contributions are inspired by the International Symposium on Applied Structural Equation Modelling and Methodological Matter 2019 (SASEM 2019) which took place in Malaysia. During the symposium, scholars...

Purpose This study empirically investigated the different attributes (i.e. convenience, online reviews, online ratings, visual appeal and various food choices) of food delivery applications (FDAs) that impacted customers' perceived benefits, satisfaction and loyalty. Price consciousness was positioned as the moderator while customer satisfaction wa...

When editing regular and special issues of numerous journals, we have observed several recurring shortcomings in the manuscripts, particularly in relation to methodology. Many of these manuscripts are often found lacking in providing critical methodological information or justifying the use of the selected methods, thus resulting in desk rejection...

With the rapid development of e-commerce and the impact of COVID-19, online takeout has become the first choice of more and more consumers. Previous research has indicated that food packaging is of great significance to marketing performance, yet very little is known about the mechanisms through which food packaging pollution risk affects online ta...

Social media is often used as an information hub when travelers plan their trips (Dwityas & Briandana, 2017). Given that most social media content is user-generated, consumers tend to trust and be more influenced by this type of information than by commercial sources (Apaolaza et al., 2021). Therefore, social media can influence other travelers’ be...

In the age of digitalization, travel applications (or travel apps) are indispensable tools for modern travel activities. During an app's selection and adoption phases, privacy concerns remain a sensitive issue that may demotivate users’ from continuing to use it. This study integrated both the stimulus-organism-response model (S-O-R) and psychologi...

Multigroup analysis (MGA) in partial least squares structural equation modeling (PLS-SEM) has grown considerably in the past few years in many different research fields, particularly in the business area. However, a close examination of MGA in PLS-SEM articles revealed much less research that compared more than two groups. Furthermore, research app...

Purpose: The corporate atmosphere in recent times speaks volumes about the crises of confidence and credibility brewing among professionals due to the rising incidences of unethical pro-organizational behavior (UPB). The study developed a model to demonstrate the underlying mechanisms through which unethical organizational culture (UOC) influences...

E-retailers have challenging facing their competitors online according to the huge increase in e-stores and, increase in online shoppers' awareness toward using online shopping sites. Using the TAM model, this study aimed to measure the effect of perceived ease of use and usefulness, as well as an attitude toward online shopping on women's intentio...

The COVID‐19 pandemic has put online shopping at the forefront of retailing, however, the issue related to shopping cart abandonment remains an eternal nemesis of e‐retailers. To understand extant research on online shopping cart abandonment (OSCA), a framework‐based systematic literature review was conducted with the purpose of gaining more insigh...

Small and Medium-sized Enterprises (SMEs) can communicate with their consumers and provide them with relevant information on cost-effective goods or services with the help of social media technologies. Thus, this study investigated the factors influencing social media technologies on SMEs' performance. In addition, this study also tests the capabil...

The structure of knowledge about Structural Equation Modelling (SEM) based on the Partial Least Squares (PLS) estimator has been analysed by systematic and reproducible bibliometric citation analysis. This contribution aims to create a dynamic picture of the PLS-SEM research activity to support scholars with an enhanced understanding of the history...

The demand for textile products worldwide has risen as people become increasingly fashion conscious. But looking fashionable causes detrimental effects to the environment as the textile industry is one of the most polluting industries in the world. While the textile industry plays a major role in Pakistan's economy, the industry is also a major cau...

Research is needed to identify novel ways to influence Generation Z female consumers' behavior when they interact with various technologies. This study investigates how experiences of using augmented reality, artificial intelligence‐enabled chatbots, and social media when interacting with beauty brands affect body image, self‐esteem, and purchase b...

Purpose Partial least squares structural equation modeling (PLS-SEM) has attracted much attention from both methodological and applied researchers in various disciplines – also in hospitality management research. As PLS-SEM is relatively new compared to other multivariate analysis techniques, there are still numerous open questions and uncertaintie...

This research aims to determine the factors that influence females’ attitude toward online shopping in Saudi Arabia. The potential and main theory that is selected for this study is the Theory of Acceptance Model (TAM) which studies online shopping acceptance of new technology through two important variables which are perceived ease of use and perc...

This study was conducted to explore the influence of green human resource practices on employees' voluntary pro‐environmental behavior through the sequential mediation path of green organizational climate and organizational identity. A total of 459 employees from the textile industry in Pakistan participated in the study. The results were collected...

Background According to more recent approaches on problematic internet use (PIU), using the internet can be seen as a way of compensating for psychosocial malaise. Taking semiotic cultural psychology theory as its theoretical framework, this study examines the role of affect-laden assumptions concerning the world, known as latent dimensions of sens...

The global tourism industry is growing rapidly and has become one of the most important engines of economic and social development. However, COVID-19 pandemic has hit the global tourism industry, and the performance of hospitality sectors, such as airlines and travel services, has avalanched. As a result, many countries are now relying on domestic...

Unmanned hotels are regarded as the future of hospitality in a post-Covid 19 world, based upon smart, contactless self-service technologies (SSTs). The purpose of this research was to determine if unmanned smart hotels create more positive outcomes such as enhanced experiential satisfaction and experiential loyalty. Grounded on Cognitive Appraisal...

Career adaptability refers to the concept of individuals taking charge of their own career development by staying concern, control, curious and confident. Since the career adaptability measurement scale was made available in 2012, the concept has been extended to various samples and consistently found its applicability across many countries. This s...

Following various precautionary measures as executed by the government to curb the transmission of COVID-19, erratic changes in the form of temporary lockdowns and movement restrictions have created an emergency phenomenon—panic buying. While such consequence has emerged as a timely and relevant topic, reviewed literature indicate an apparent overs...

Sustainability is now on the forefront on a wide variety of global debates, which is hardly surprising given its emphasis to enhance the well-being of society in an increasingly challenging world. The rapid aging of developing societies has compelled policymakers and developers to provide adequate housing options that meet the diverse needs of elde...

A critical issue faced by marketing practitioners today is orchestrating strategies that provide a smooth consumer experience in an omni-channel environment. The extant literature offers limited guidance on managing the consumer journey in an omni-channel environment across different retail types. Using the S-O-R framework as its basis, this study...

Purpose - With the diffusion of innovation theory (DOI) and theory of planned behaviour (TPB) as the guiding theoretical perspectives, this research identifies the factors motivating user attitudes and in-app purchase intentions (IAPI). The moderating impact of user inertia towards TPB constructs was also explored. Design/methodology/approach - A...

Purpose: One of the impacts of the COVID-19 pandemic is that using an e-wallet—a contactless process—rather than a payment terminal is an intuitively safer option. This study is grounded in cognitive absorption theory and investigates how the use of the money-gift function influences the intention to continue using an e-wallet app. Design/methodol...

Purpose In China, the practice of livestreaming while shopping has evolved from a form of entertainment into a new business strategy. In recent years, the gastronomy industry has also adopted livestreaming as a means of online promotion. Based on the stimulus–organism–response theoretical model, this study aims to investigate the effects of gastron...

This study presents a systematic review about the various roles and consequences of personal resources that were introduced in the job demands-resources model by ascertaining, synthesizing and evaluating theoretical, methodological and empirical dimensions used in cross-sectional and questionnaire-based studies from different fields. Design/methodo...

Shopping cart abandonment remains a challenge for many e-retailers despite the continued growth of the e-commerce industry worldwide. However, the issue of online shopping cart abandonment (OSCA) has not been explored extensively in the literature. Grounded by the stimulus-organism-response (S-O-R) model, this study explores a sequential mediation...

Live streaming commerce is a novel combination of real-time video and commercial activities. With the rapid popularity of live streaming shopping in current years, researchers have started to investigate user behaviors in live streaming commerce. To fully understand the factors that affected user behaviors (streamers and customers) in live streamin...

Conditional mediation (CoMe) analysis integrates mediation and moderation analyses to examine and test hypotheses about how mediated relationships vary as a function of context, boundaries, or individual differences. Although CoMe analysis can be a crucial element of empirical studies that seek to advance theory in information systems, applications...

Purpose Since its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of mobile payments has further escalated following various precautionary measures (i.e. social distancing) in curbing the transmission of the COVID-19 outbreak. However, most of the elderlies are...

Despite the widespread prevalence of online shopping cart abandonment (OSCA) and allusions to this behavior in popular press, scholars have yet to examine the key determinants of OSCA. This study used the stimulus-organism-response (S-O-R) model to explore the factors influencing consumers’ OSCA and decision to buy from a land-based retailer. Two s...

Purpose Despite being a popular topic in sports tourism research, limited studies have focused on golf tourism in relation to destination image. The present study aimed to examine the impact of country-related factors on the destination image among golf tourists as well as the interrelationships between perceived service quality, perceived value, s...

This study aims to provide a systematic review regarding the consequences of knowledge hiding in the organization by ascertaining, synthesizing and evaluating theoretical, methodological and empirical dimensions of other works in the field. Design/methodology/approach: applying systematic review methodology to present the current consequences of kn...

This study examined the factor structure and model specifications of the Interaction Anxiousness Scale (IAS) with confirmatory composite analysis (CCA) using partial least squares-structural equation modeling (PLS-SEM) with a sample of Italian adolescents (n = 764). The CCA and PLS-SEM results identified the reflective nature of the IAS sub-scale s...

In this editorial, we continue our discussion on the use of PLS-SEM statistical applications by introducing a few useful packages implemented in R. R is a free and open-source programming software that is used for statistical computing and graphics. To the best of our knowledge, most established PLS-SEM statistical applications have undergone rigor...

Purpose Recognizing food waste as a global issue, it has attracted scholars to conduct numerous relevant studies in the area. Growing concerns about the social and environmental impacts have intensified food waste attention to the practice of socially responsible consumption. The purpose of this study is to undertake a review of existing knowledge...

Purpose Using consumption value theory, this study aims to examine the impact of tourists’ perceived consumption value dimensions of tea beverages offered by Hong Kong (HK)-style cafés, including taste value, price value, health value and emotional value, on tourists’ memorable experience (ME), satisfaction and revisit intention. Design/methodolog...

User-generated content (UGC) is one of the most important notions that influences tourists’ decision-making. However, the nature of UGC is still underexplored in the literature. The present study aimed to examine the impact of two different forms of UGC (i.e., emotional and rational) on tourists’ perceived values and their subsequent behavioural re...

Purpose – This paper investigated whether the effect of competitive strategies on the performance is significantly different for fully-fledged Islamic banks vis-a-vis conventional banks with Islamic window. Specifically, two competitive strategies namely the low-cost strategy and the differentiation strategy were considered. In addition, we examine...

In this age of technology, consumers have become comfortable shopping with their mobile devices. In light of this growing trend, the branded app market has grown steadily, surpassing all other types of mobile commerce. Although many retail businesses go mobile, consumers' continuous use of the branded app remains a key challenge in gaining a compet...

Retail applications (or retail apps) have emerged as a game-changer to complement and enhance the consumer purchase experience. Responding to calls of prior research, this study used the Two-factor Theory to understand how hygiene (i.e., anthropomorphism presence-AP) and motivation factors (i.e., marketing mix- MM) influence consumers’ retail app c...

Partial least squares structural equation modeling (PLS-SEM) is one of the most widely used methods of multivariate data analysis. Although previous research has discussed different aspects of PLS-SEM, little is done to explain the attributes of the different PLS-SEM statistical applications. The objective of this editorial is to discuss a variety...

Multigroup Analysis (MGA) using partial least squares path modelling (PLSPM) is an efficient approach to evaluate moderation across multiple relationships in a research model. This editorial explains the importance and the usage of MGA, especially when a study intends to understand heterogeneity effects (i.e., cross-cultural or gender differences)...

With the exponential growth of digital technology, mobile gamification is becoming increasingly popular among smartphone users not only for personal gratification but also for business. Despite having mobile games featuring destinations, little is done to assess its impact on intention to visit from a tourism perspective. Given the importance of to...

Purpose Using the stimulus-organism-response model as the theoretical basis, the purpose of this study is to examine the impact of a social media-based destination brand community (SMDBC) on tourists’ emotions, and the subsequent effect on the intention to co-create value and visit. Design/methodology/approach The theoretical framework was tested...

This paper studies the antecedents related to service quality and the consequences of bank reputation among bank customers in three prominent markets in Africa, the continent on which one of the banking industries with the highest potential in the world is located. The research hypotheses were tested through the use of partial least squares modelli...

The magnitude in which global crises and the ongoing societal challenges affects our life has called for attentions to be more socially responsible, environmentally friendly and caring for the wider community. A lot has been said recently about tourism restart or recovery as a consequence of COVID-19, highlighting the need for greater pragmatism an...

Omnichannel retailing is a new retail norm that focuses on providing a seamless interaction between retailers and consumers. Although the effect of omnichannel retailing on business is increasingly recognised, privacy concerns remain a subject of debate and a delicate issue which could potentially inhibit its growth. Grounded in the Stimulus–Organi...

This study aims to examine the impact of employees' satisfaction with human resource management (HRM) practices (i.e. training satisfaction, performance appraisal satisfaction and pay satisfaction) on work engagement and subsequently employee turnover intentions. The mediating role of work engagement between employee satisfaction with HRM practices...

In the ever-changing 21st-century landscape characterised by emerging global and technical trends, the search for relevant leaders in school systems relies on the premises of building a conducive, adaptive and inclusive learning environment. Thus, this article aims to examine the mediating effect of transformational leadership attributes of school...

Determining an appropriate sample size is vital in drawing realistic conclusions from research findings. Although there are several widely adopted rules of thumb to calculate sample size, researchers remain unclear about which one to consider when determining sample size in their respective studies. ‘How large should the sample be?’ is one the most...

Purpose The purpose of this study is to examine the effect of marathon enthusiasts' perceptions towards venue quality, race competition, organisation and service quality on their intention to participate in a destination marathon in the emerging region's context. It also seeks to investigate the mediating effect of perceived value and the moderatin...

Purpose Partial least squares structural equation modeling (PLS-SEM) has become popular in the information systems (IS) field for modeling structural relationships between latent variables as measured by manifest variables. However, while researchers using PLS-SEM routinely stress the causal-predictive nature of their analyses, the model evaluation...

Consumer shopping behavior in luxury retail stores continues to be a subject of interest among marketing researchers. Such a phenomenon has led us to explore how price image and sugrophobia, a psychological feeling of being taken advantage of, would influence consumers’ future behavioural intention in the context of luxury retail store. Informed by...

The importance of halal tourism has prompted countries and business operators to place more emphasis on this lucrative sector. The purpose of this study is to investigate the effects of halal-friendly destination attributes on inbound tourists’ behavioural intention in the context of Malaysia. Furthermore, this study conducts a comparative analysis...