Charlene Zietsma

Charlene Zietsma
Pennsylvania State University | Penn State · Smeal College of Business

PhD

About

77
Publications
32,858
Reads
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3,936
Citations
Introduction
Charlene Zietsma is Professor of Management & Organization at the Smeal College of Business, Pennsylvania State University. Charlene researches institutional change processes, emotions and institutions, field theory and entrepreneurship, usually in the context of sustainability or social justice.
Additional affiliations
August 2017 - present
Pennsylvania State University
Position
  • Professor
July 2012 - August 2017
York University
Position
  • Chair
July 2008 - July 2012
University of Victoria
Position
  • Associate Professor, Research Champion, PhD Director
Education
July 1996 - November 2002
University of British Columbia - Vancouver
Field of study
  • Organizational Behaviour
September 1994 - April 1996
Simon Fraser University
Field of study
  • Policy/HR

Publications

Publications (77)
Article
In this paper we explore how emotions influence organizations in situations of institutional complexity. In particular we study members’ and leaders’ emotive responses and influence activities in response to a disruptive event that led to a violation of expectations. Our findings show that when people’s expectations of an organization’s actions are...
Article
The concept of an institutional field is one of the cornerstones of institutional theory, and yet the concept has been stretched both theoretically and empirically, making consolidation of findings across multiple studies more difficult. In this article, we review the literature and analyze empirical studies of institutional fields to build scaffol...
Article
ABSTRACT In a longitudinal qualitative study of a water stewardship council, we build theory about how and why actors embedded in disparate logics across multiple fields can overcome the constraints of their home logics to construct a new, shared governance logic together. Our findings suggest a recursive model of new logic construction. Council m...
Article
Full-text available
We draw on an in-depth longitudinal analysis of conflict over harvesting practices and decision authority in the British Columbia coastal forest industry to understand the role of institutional work in the transformation of organizational fields. We examine the work of actors to create, maintain, and disrupt the practices that are considered legiti...
Article
Full-text available
We know little about how social entrepreneurs try to induce enactment of their cause, especially when this cause is difficult to embrace. Through a longitudinal study, we analyze how anti-plastic pollution social entrepreneurs use multimodal (visual and verbal) interactions to influence their targets and promote their cause. Our findings reveal tha...
Article
Full-text available
Firms are increasingly responding to social and environmental issues in highly complex and heterogeneous organizational fields that transcend national boundaries. Yet, we still have a limited understanding of how these fields are structured and the implications of structural variation on how issues are addressed over time. We advance theory in this...
Article
I describe three types of inequalities that benefit “good apples” and harm women in Academe: inequality of recognition, inequality of effort required, and inequality in societal institutions around home and career. I then describe three hard things that “good apples” can do, focusing on the institutional level: building awareness, changing structur...
Conference Paper
We would like to acknowledge research assistance of Michael Doré, Paul Lecorre, Elsa Kassardjian, as well as support of several Climate Collage facilitators.
Chapter
This chapter provides a summary of the closing plenary at the 2018 Alberta Institutions Conference in which four scholars-Markus Höllerer, Marc Schneiberg, Patricia Thornton, and Charlene Zietsma-shared their views on how we could put the macro-foundations of institutional theory again more centre-stage in institutional analysis. The first major th...
Article
Full-text available
The caste system has received scant attention in organization studies, despite persisting over thousands of years, influencing the socioeconomic lives of over a billion people around the world and subjecting over 300 million people to severe socioeconomic discrimination. By overlooking caste, scholars risk conforming subaltern empirics to imperiali...
Article
Changes in societal logics often leave firms’ policies and practices out of step. Yet when firms introduce a change that brings in a new societal logic, employees may resist, even though they personally value the change, because the incoming logic conflicts with existing organizational logics. How can change agents handle logic-based resistance to...
Article
In 2019, the Oxford Word of the Year was climate emergency, “a situation in which urgent action is required to reduce or halt climate change and avoid potentially irreversible environmental damage resulting from it.” Indeed, with other developments such as the rise of the Fridays for Future school strikes for the climate and the naming of 16-year o...
Article
Forthcoming: Changes in societal logics often leave firms’ policies and practices out of step. Yet, when firms introduce a change that brings in a new societal logic, employees may resist, even though they personally value the change, because the incoming logic conflicts with existing organizational logics. How can change agents handle logic-based...
Article
While research has investigated institutional work at the field and organizational level, few scholars have looked into attempts by institutional interveners to shape societal-level institutions. Due to the scale involved in such attempts, the institutional intervener cannot conduct institutional work alone but has to mobilize actors across the soc...
Book
Cambridge Core - Organisation Studies - Emotions in Organization Theory - by Charlene Zietsma
Chapter
Full-text available
What happens to nonelite workers’ meaning, belonging, and identity when work is “on-demand”? On-demand organizations, such as Uber and TaskRabbit, have ambiguous boundaries and locations of workers. This qualitative study investigated how organizational and societal boundary discourse and the organization of the work itself, constructed sometimes c...
Chapter
Full-text available
Boundaries are a popular topic among organizational researchers, many of whom argue that over the past decade we have witnessed a trend toward permeable boundaries and in some cases a blurring between organization and environment. Contrary to received wisdom, we argue that the question as to whether organizational boundaries have become more permea...
Article
Full-text available
Social innovations are urgently needed as we confront complex social problems. As these social problems feature substantial interdependencies among multiple systems and actors, developing and implementing innovative solutions involve the re-negotiating of settled institutions or the building of new ones. In this introductory article, we introduce a...
Article
Disruptive innovation changes the basis of competition within an industry and poses substantial threats for market incumbents. While researchers have focused on whether incumbents can successfully adapt, we know little about how potentially disruptive innovation may be avoided. Studying clean technology in Canada, we examine incumbent resistance wh...
Article
How can new ventures successfully distinguish themselves from competitors and incumbents while also ensuring that the new venture is seen as legitimate and appropriate? This tension is challenging. If a new venture is not seen as legitimate, usually by conforming to typical models of firms in its category, it will struggle to access resources, attr...
Article
Full-text available
In this study, we explore how investors reconcile information on firms’ social responsibility with analysts’ assessments of future firm risk in the pricing of long-term bonds. We ask whether investors pay attention to small strides toward and/or small slips away from socially responsible behavior, arguing that analysts’ corporate bias toward gains...
Article
Innovative entrepreneurship is an essential but often missing outcome of poverty alleviation efforts. This qualitative study set in rural Ghana explores the occupational identity of entrepreneurs, the institutions that shape it in isolated “island networks”, and how it influences entrepreneurs' practices and decisions. We find that the institutiona...
Article
Full-text available
Emotions shape our lives and experiences as institutional actors, yet neo-institutional theorizing has paid scant attention to them until recently. In this introduction to the Special Themed Section, we explore why this blind spot has existed in past theorizing and aim to push scholarship further to elucidate the role that emotions play in institut...
Chapter
In this chapter we seek to explore the emergent literature on social innovation and make ties to the affective underpinnings of these activities. Referencing a typology of social innovation developed by Tracey and Stott (2017) outlining three major types of social innovation, including social entrepreneurship, social intrapreneurship, and social ex...
Article
Recently, the cognitive emphasis within institutional theorizing has been challenged and emotions have been proposed as a key but neglected component of institutional processes (Creed, Hudson, Okhuysen, & Smith-Crowe, 2014; Massa, Helms, Voronov, & Wang, 2016; Voronov, 2014; Voronov & Vince, 2012; Wright, Zammuto, & Liesch, 2015). The insightful pa...
Chapter
In this chapter we discuss two concepts at the field level of analysis: governance and institutional infrastructure. Governance refers to the formal mechanisms that maintain the ‘rules of the game’, while Institutional infrastructure includes field governance arrangements, but also other cultural, structural, and relational elements which generate...
Article
The concept of an institutional field is one of the cornerstones of institutional theory, and yet the concept has been stretched both theoretically and empirically, making consolidation of findings across multiple studies more difficult. In this article, we review the literature and analyze empirical studies of institutional fields to build scaffol...
Article
Full-text available
Motivated by the question of how to develop viable new markets and value chains in the resource constrained settings of least developed countries, we adopted multi-year qualitative methods to examine the intervention of a nongovernmental organization (NGO) in developing the dairy value chain in Bangladesh. Consistent with the theoretical premise th...
Article
In light of a wide range of diverse and far reaching societal issues, such as unsustainable levels of deforestation, disagreement over water rights, and conflict over the extraction of mineral resources, questions related to the governance of natural resources are increasingly prominent in academic and public discourse. In this presenter symposium...
Article
In this paper we explore how emotions influence organizations in situations of institutional complexity. In particular we study members' and leaders' emotive responses and influence activities in response to a disruptive event that led to a violation of expectations. Our findings show that when people's expectations of an organization's actions are...
Article
Full-text available
How do relatively low-power, role-constrained actors break through their constraints in a highly institutionalized environment? Examining the experience of Japanese housewives involved in a social enterprise, we developed a model of emergent identity work which outlines how actors who enacted their role values in new domains triggered a process of...
Article
Full-text available
We examined responses to institutional complexity by studying when and how organizations respond to a coercive institutional demand from a powerful constituent when other important constituents do not accept the demand as legitimate. We experimentally manipulated institutional complexity and gauged the time to compliance of 100 childcare managers i...
Article
In this work, we propose a process model for intentional creation of a social movement field. Central to our model is that instigators’ intentional strategies must attend to the interaction of the four elements which constitute a field (networks, identity, culture and power) when seeking to intentionally drive the emergence of the new social moveme...
Article
Full-text available
This paper examines organizational field change instigated by activists. Contrary to existing views emphasizing incumbent resistance, we suggest that collaboration between incumbents and challenger movements may emerge when a movement's cultural and relational fabric becomes moderately structured, creating threats and market opportunities but remai...
Article
Full-text available
We reviewed two key repositories of social entrepreneurship pedagogical resources: Ashoka.org and CasePlace.org. Each provides a set of useful resources, comprising videos, syllabi, cases, readings and other resources that make it easy for instructors to design social entrepreneurship courses, modules, or programs. We caution against what we see as...
Article
A unique contribution of institutional theory is the insight that organizations need legitimacy as well as technical efficiency to survive and thrive in their envIronments (DiMaggio & Powell, 1983; Meyer & Rowan, 1977). The institutionalized norms, practices, and logics which structure organizational fields exert isomorphic pressures, forming an “I...
Article
What is the relationship between corporate social performance (CSP) and corporate financial performance (CFP)? This study proposes that risk is an intermediary between the two and uses bond market data to test the relationship. Mediated regression shows the Moody's risk rating does fully mediate the relationship between KLD and YTM.
Article
Full-text available
This paper aims to advance theory by deepening our understanding of the processes and specific actions aimed at influencing and shaping business practices through dynamic stakeholder relationships. We conduct an inductive, longitudinal study of all players involved in a regional stakeholder conflict that reached international scope and we presen...
Article
Full-text available
To broaden understanding of the dynamics of collective reputation management, we conducted a longitudinal, qualitative study of two industries whose legitimacy was under sustained and intense attack by environmental stakeholders. Our study traces the emergence of, and dynamic tension between, collective and competitive reputation management, and ex...
Article
Full-text available
This paper documents egocentric biases in market entry decisions. We demonstrate self-focused explanations for entry decisions made by three groups of participants: actual entrepreneurs (founders), working professionals who considered starting their own firms but did not (non-founders), and participants in a market entry experiment. Potential entra...
Article
While most organizational theories avoid emotion, many entrepreneurs act with emotion. Entrepreneurs often describe their businesses as their “babies,” expressing personal connection and even identification with their businesses. We therefore suggest that through exploring associated relational metaphors, we can gain additional insight into entrepr...
Article
The case examines the difficult strategic decision before MacMillan Bloedel, the largest forest company in British Columbia at the time. The company had been battered by economic downturns in key markets, long-standing protests and criticism from environmentalists for its logging methods of old-growth forests, accidents and safety problems in its o...
Article
The case examines the difficult strategic decision before MacMillan Bloedel, the largest forest company in British Columbia at the time. The company had been battered by economic downturns in key markets, long-standing protests and criticism from environmentalists for its logging methods of old-growth forests, accidents and safety problems in its o...
Article
This article discusses the multilevel determinants and processes of institutional change in the British Columbia coastal forest industry. Institutional change is attracting increasing attention among organizational scholars. Individual organizations change first, often stimulated by changes in the broader environment. Innovations are later mimetica...
Article
This study examines unfolding organizational learning processes at MacMillan Bloedel, a company which, after years of resisting stakeholder pressures for change, disengaged from the field's dominant paradigm and developed a new solution. We elaborate the Crossan, Lane and White multi-level framework of organizational learning processes, finding sup...
Article
Using a partially grounded theory approach, we examine multilevel learning processes over time at four British Columbia forest companies in response to significant changes in their environment. We identify a self -reinforcing 'legitimacy trap', where organizations respond with moral indignation and the escalation of normative commitment to an insti...
Article
The desire to attain personal wealth has long been regarded as the foremost motive for entrepreneurship. Other goals and values, however, may also contribute to entrepreneurial motivation. Thus, the extent to which money matters relative to other motives is an empirical question. In this study we examine the role of wealth as the motive for the dec...
Conference Paper
The 1990's "revolution of environmental concern" (Post & Altman, 1992) increased the priority of environmental issues on the business agenda. Robinson and Dechant (1999) propose that the attention firms pay to the natural environment differentiates between corporate instrumental (reactive) and normative (proactive) approaches towards environmental...
Article
Collaborative research consortia allow firms to pursue scale and scope economies in research, finance large costly proposals, share risks, avoid unnecessary duplication, internalize the externalities created by research spillovers, and allow the use of firm-specific complementary skills and resources. In this study we examine the evolution of coope...
Chapter
Antecedents to cooperation in R&D consortia are examined along with the form such cooperation takes. Building on a conceptual framework developed from earlier work with Japanese and US consortia, the authors compare US and Canadian consortia experiences including formation rates, membership characteristics, funding sources, purposes and activity pr...
Article
This study explores the processes and characteristics that comprise successful boundary objects. Through a longitudinal exploration of an extensive qualitative database, we identify characteristics of both successful boundary objects and the processes by which they are created. It further discusses the life cycle of a boundary object, and the chall...
Article
Full-text available
We will argue that "ghettoization" of child care issues stems from the intense compartmentalization regarding who is to deal with such issues. That these issues are ghettoized flies in the face of what we know about the great overlap between job satisfaction and family life stress and the need to aid employees in maintaining stable child-care arran...

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Projects

Projects (7)
Project
To bring together research and researchers studying organizational fields.
Project
To bring together research and researchers on organizational fields.