Chaowu Xie

• PhD
• Dean at Huaqiao University

The clustering of tourist accidents is a critical yet underexplored area of research. This study employs cluster theory and safety system theory to develop a comprehensive measurement tool for analysing tourist accident clusters, examining their spatiotemporal evolution patterns, and identifying the driving mechanisms from a holistic destination pe...

In the context of continuing care retirement communities (CCRCs), the synergistic effect of perceived value on older adults’ word-of-mouth intentions remains unclear. This article presents two studies designed to identify and assess the key factors and combinatorial configurations driving older adults’ CCRC recommendations from a perceived value pe...

Purpose This study aims to identify a value co-creation framework for live streaming through tourism scenes (LStTS). It also clarifies the value attributes of LStTS and makes an empirical test. Design/methodology/approach The study used a mixed-method approach. In Study 1, a total of 12,216 pieces of viewers’ comments and ten web news reports were...

Empirical investigations regarding tourists’ safety-related responses to warning messages in natural recreational leisure settings are scarce.Through three online experiments with recreational scenarios, several findings emerged. First, strong (vs. weak) warning messages led to greater safety behavior (compliance and participation). Second, warning...

This study aims to examine the effects of school support and hotel support on hotel interns’ career growth through the mediation of role clarity and occupational identification. Analyzing data from 476 hotel interns in China, the study revealed that both school support and hotel support positively influenced hotel interns’ career growth, and role c...

Based on aesthetics and inspiration perspectives, this study applied fuzzy-set qualitative comparative analysis to investigate the configurations of aesthetic and travel inspiration variables that lead to audience’s intention to share SfTV. The study identified six configurations between the four aesthetic value constructs and the two travel inspir...

Gaze describes the experiential way that tourists perceive destinations during trips. Destination-related risks are inevitable in tourism; however, little attention has been given to the tourist gaze based on travel risk. Our research addresses this disparity by proposing and exploring the concept of tourist risk gaze. In Study 1, findings suggest...

Understanding how tourists process and share risk messages during a crisis is critical for tourism risk communication. This research develops and tests a theoretical framework of tourist risk information processing and sharing in the context COVID-19 pandemic. A mixed-method design was employed, consisting of three separate studies conducted in dif...

A R T I C L E I N F O Keywords: Risk message Tourist safety behavior Heuristic processing Systematic processing Ontological security threat Public opinion climate of risk A B S T R A C T This research examined the effect of pandemic risk message framing (amplifying vs. attenuating) on tourists' safety behavior from the perspective of heuristic-syst...

Purpose This study aims to conceptualize the dimensions of resilient leadership and develop the resilient leadership scale (RLS) through three studies. Design/methodology/approach In Study 1, based on interviews with 77 leaders and 8 junior employees, a seven-factor resilient leadership model was constructed. In Study 2, exploratory factor analysi...

This study aims to examine how distance to risk center in the COVID-19 context moderates the effects of two contrasting risk message frames (amplifying vs. attenuating) on tourists' post-pandemic travel intention via the mediation of ontological security threat and perceived coping efficacy. Two experiments were designed to test the proposed concep...

Short-form travel videos are popular and can trigger travel inspiration. Based on persuasion theory and customer inspiration theory, Study 1 analyzed audience comments toward short-form travel videos following the grounded theory approach, and identified seven basic attributes of short-form travel videos triggering travel inspiration in three categ...

Excessive filter processing of social media photos may cause viewers to question the authenticity of the photos. From the value co-destruction perspective, this research examines the effect of photo filtering on consumer perceptions. Study 1 ran content analysis of 2035 social media user posts and identified that destination mar-keting failure caus...

This research aims to address the lack of research on hotel employee resilience during a crisis (HERC) and the absence of a measurement scale to assess it. A mixed-method approach was used to conceptualize HERC, identify its dimensions, and build a measurement scale. In Study 1, an online survey of 69 employees from upscale hotels was conducted, re...

This study examines the effects of risk message frames on tourists’ post-pandemic travel intention via the meditation of loneliness and went further to investigate the roles of conflictive family atmosphere and risk propensity in moderating these effects. A situational experiment was conducted in China resulting 622 valid responses. The study found...

The effect of hotel employee resilience during major crises lacks sufficient empirical investigation. This research aimed to develop a conceptual model of hotel employee resilience effects on turnover intentions and service quality with belief restoration as mediation and challenge stressors and perceived risk as moderation variables. A questionnai...

Job risk and organizational conflict create pervasive dilemmas within the tourism industry that significantly concern managers and practitioners. However, little research has informed the relationship between job risk and organizational conflict. Based on conservation of resources theory, this study adopted a multi-study design and examined the eff...

The effect of risk message framing on travel intention requires more empirical investigations in long-term high-risk situations like the current COVID-19 pandemic. Based on frame theory, this study employed an experimental design to examine how two contrasting approaches of COVID-19 risk message framing (amplifying vs. attenuating) affected post-pa...

Based on complexity theory and applying the method of fuzzy-set qualitative comparative analysis (fsQCA), this study tested and identified the configuration effects of perceived values and virtual place attachment on purchase intention in tourism living streaming. Analyses on a sample of 583 experienced tourism live streaming audience members revea...

Live streaming has become an important means for tourism product marketing in the internet age. However, from value-based marketing perspective, the value attributes and factors of tourism e-commerce live streaming (TEcLS) have not been clearly identified. Using a mixed-method approach and following value-based marketing theory, this study aims to...

Purpose The effect of hotel employee safety behavior has not as yet been investigated. The purpose of this research is to determine the impact of hotel employee ternary safety behavior on negative safety outcomes, as well as the moderation effects of job vigor and emotional exhaustion. Design/methodology/approach A questionnaire survey of 16 mediu...

Limited research assesses the impacts of crises on hotels from the individual employee perspective, and hotel employee perceived crisis shocks (HEPCS) lack empirical investigation and scale development. This mixed-method research conceptualized HEPCS and validated a measurement scale for HEPCS through three studies. In Study 1, 99 employees from 24...

The match between destinations’ crisis communication sources and crisis types, and their impacts on tourists’ travel intentions, has not yet been investigated. This research explored the effect of destinations’ crisis communication on tourists’ travel intentions based on different crisis types (i.e., victimized and preventable crises) and communica...

A gap exists in the research on how online media frame a tourism crisis and the effects on travel intentions. This research proposed a basic crisis frames model for public online communications including nature (N), causes (C), processes (P), and results (R). Chinese online public opinions on the Thailand drownings in 2018 were collected and the Ve...

The effect of corporate social responsibility (CSR) on employee safety behavior in crisis situations remains as a gap in the hospitality literature. Based upon the social-influence and conservation of resources theories, this research constructed a theoretical model of hotel CSR's influence on employee safety behavior with belief restoration and ne...

Ethnic minority villages are a vital part of tourism in certain destinations, often attracting many domestic and international visitors to experience unique local cultures and authentic lifestyles. However, much of the relevant literature has not examined tourist motivations, perceptions, and attitudes regarding ethnic minority village tourism. Thi...

Tourism crises are important events affecting the development of destinations. However, the academic community lacks adequate knowledge from the accumulated literature on the classification attributes, spatial distribution, and impact structure of global tourism crises. This research analyzed 302 articles related to tourism crises from 1991 to 2020...

The moderation roles of empathy and perceived waiting time (PWT) on post-pandemic travel intentions have not as yet been investigated. This study of 684 Chinese resident respondents elicited how COVID-19 risk messages affected post-pandemic travel intentions. The results showed that people exposed to messages in the risk-amplifying frame had lower...

Purpose This research divided expectations into three timeframes based on expectancy theory – short-, medium- and long-term. The incentive-motivation structures of government tourism officers were identified by these timeframes and the effects of incentives on job engagement, performance and satisfaction were investigated. Design/methodology/appro...

Purpose The purpose of this paper is to examine the effect of hotel safety leadership on employee safety behavior during the COVID-19 pandemic, and the mediation role of belief restoration and the moderation role of perceived risk between safety leadership and behavior were also investigated. Design/methodology/approach The COVID-19 outbreak serve...

Safety for tourists at places visited is essential to their enjoyment and experiences, as well as a determinant of destination success. Yet, little attention has been paid to the conceptualization and scale development for tourist perceived safety at destinations (TPSD). The primary purpose of this research was to identify the dimensions of TPSD an...

This research explored the relationship between environmental stimuli and tourist experiences by considering the mediating impact of arousal level. Designed around the arousal theory of environmental psychology, this framework suggests that novel environmental stimuli create optimal arousal levels and lead to optimal performance. An on-site survey...

There is scant knowledge about how public opinion climate of risk influences tourist behavior in times of a safety crisis at the destination. In this study, we examined the potential moderation effect of public opinion climate on the relationships between tourist risk perception, destination image, and tourist satisfaction. We further distinguished...