Chad Perry

Chad Perry

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92
Publications
180,251
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5,836
Citations
Citations since 2017
11 Research Items
1923 Citations
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2017201820192020202120222023050100150200250300
2017201820192020202120222023050100150200250300
2017201820192020202120222023050100150200250300
Introduction

Publications

Publications (92)
Article
A person assigned to a leadership position can progress along two pathways over time: the leader-centered or the group-centered leadership pathways. Leader-centered leadership is ego-driven and hierarchical. There are two similar forms of the leader-centered pathway: the regular and the psychopathic forms. The first form is the common, normal progr...
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This paper discusses the findings from the observation phase of a more extensive, appreciative inquiry qualitative study exploring registered nurses' experiences of administering medications. The observations aimed to explore the participants’ application of the five-rights of medication administration in practice. Twenty registered nurses working...
Article
At the University of California Berkeley, Keltner has researched power among social groups in the 21st century. He has claimed that a leader's power is no longer a Machiavellian individual's grab for power over others within a hierarchy; instead, a leader's power is given to him or her by others in the group. However, that power can corrupt many le...
Article
This book by Professor Dasher Keltner at the University of California Berkley is about leadership in the twenty-first century. In this century, a leader's power is no longer a Machiavellian individual's grab for power over others within a hierarchy; instead, a leader's power is given to them by others in the team. But that power can corrupt many le...
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Despite there being a ‘managerialist’ trend in university governance over the last decade with university leaders perceived to be somewhat similar to their counterparts in business organisations, there is a dearth of literature dealing with university leadership, and especially when it comes to the darker side of leadership - sociopaths. Research d...
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Despite some standard thesis examination guidelines having been established by institutions, examination of theses by individual examiners was known in the 1990s and early 2000s to be an irregular and idiosyncratic process that could delay completion of candidature. This chapter reviews research that established this disappointing position about is...
Article
Purpose The research involved a funeral home manager who used case research within another funeral home to learn more about how to manage his own workplace. This research aims to investigate for the first time how funeral homes can strategically manage the marketing of their services to customers during emotional times in their lives. Design/metho...
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Purpose The purpose of this paper is to develop an effective process to market high-rise luxury condominiums in a middle-income country in Asia like Sri Lanka, based on empirical evidence. Design/methodology/approach The case research methodology used to address the four research issues used multiple sources of data. In stage 1, qualitative data...
Article
Purpose – The authors seek to better understand the critical incidents and factors that influence the switching behaviours of back pain sufferers who use mainstream and/or complementary and alternative medicine (Edvardsson, 1998). That is, the purpose of this paper is to uncover how they switch between treatments and treatment providers; in partic...
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Purpose – The purpose of this paper is to investigate how fund managers in a non-Western country like Malaysia follow investment processes developed in the West and taught in the finance departments of universities. Design/methodology/approach – This convergent interview research investigates how fund managers in Malaysia actually make their decis...
Chapter
This paper focuses on how network theory can add to understanding of marketing and strategic management of firms. The paper aims to develop a framework for understanding network theory from its origins and to evaluate its appropriateness in the development of market research in a number of settings where it is little used. In particular, three type...
Chapter
Many universities are interested in knowing why overseas students choose one country over another in which to pursue their studies. Most Hong Kong students who study overseas choose either Australia, the UK, the USA or Canada, but why do they choose one over another? Exploratory research identified 17 variables thought to influence this choice. The...
Article
Franchising, a marketing concept used to distribute goods and services, plays an important role in modern economies. For example, franchising contributes to 40.9 percent of retail sales in the United States (Baucus and Baucus 1997). The Australian franchising sector is in an earlier stage of growth but it is expected to follow the trend set by the...
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Purpose – There has been little research about incident management decision making within real-life, dynamic emergencies such as urban fire settings. So this research addresses the research problem: how do incident managers make decisions in urban fire settings? These decision behaviours cover five areas: assessment of the fireground situation, sel...
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Health consumers have moved away from a reliance on medical practitioner advice to more independent decision processes and so their information search processes have subsequently widened. This study examined how persons with back pain searched for alternative treatment types and service providers. That is, what information do they seek and how; wha...
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Purpose – The purpose of this paper is to test the relationship between perceived empowerment practices and Chinese service employee service effort and turnover intention, also to examine the mediating role of employee job attitudes in this relationship. Design/methodology/approach – To test hypotheses about the relationships above, survey data wer...
Article
Performance management can be an important part of a strategy but its use in SMEs is under-researched. The single case of a small, Australian registered training organisation provided an unusual opportunity to investigate this use of performance management. Three stages of data collection – literature, interviews and a survey-found that most regist...
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The current research investigates how successful Chinese business groups in Malaysia integrate Chinese management ideas with selected techniques from the West to form a hybrid model of management. The case research methodology was a rigorous, in-depth analysis of large successful Chinese family organizations in Malaysia. We find that management tec...
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The importance of empowerment in service industries is recognized by practitioners and scholars in the West but there has been limited investigation of its impact on the willingness of service personnel in a high power-distance culture. This study examines how empowerment can be facilitated in the high power-distance context of China. Regression an...
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Purpose – The aim of this paper is to apply principles of the realism paradigm within qualitative research projects. Design/methodology/approach – The paper starts by establishing the usefulness of realism research for investigating marketing management phenomena, and then considers the implications of the realism paradigm for research design. Fi...
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Purpose – Writing and publishing research is an integral part of any academic's job. It is important for an individual's academic progression and is vital for the development, updating and refinement of teaching materials. This paper aims to focus on the purpose and value of publishing. Design/methodology/approach – Editors, reviewer and authors h...
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This article explores how complexity theory can help marketers to understand a market and to operate within it. Essentially, it argues that complexity theory has the potential to provide both global and some local explanations of markets and is complementary to local theories like relationship marketing that may be more familiar to marketing manage...
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Develops a definition of action research that is particularly suitable for marketing and based on the articles in this issue of European Journal of Marketing, emphasising the breadth of action research in marketing and its distinctive interest in analytic generalisation, that is, in building a theory that extends beyond the particular situation tha...
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Firms have only just begun to use the Internet to obtain customer information in their database marketing processes to enhance customer relationship management. This research uses an action research approach to develop a new framework about how they can do this. The action research project was carried out in a large Australian database company beca...
Article
An action research project is usually restricted to improving one workgroup's practices within one organisation. However, after that project is done, some academics or consultants may want to try to generalise the findings from that one particular project to several other situations. The aim of this paper is to identify the two scientific paradigms...
Article
The impact of the internet on inter-firm relationships has received little attention in the academic literature. This theory building research develops a conceptual framework about internet-facilitated relationships based on the literature and research findings from convergent interviews. The convergent interviews were conducted with CEOs and/or ma...
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This paper examines the impact of culture on inter-firm network development in international marketing. Three research questions about the influence of culture on network development were developed from the literature to focus case data collection and analysis. The data were collected from in-depth interviews with network managers/owners of firms n...
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This research used the somewhat new methodology of convergent interviews to develop a conceptual framework about relationship constructs in an Internet environment. More generally, this article describes and illustrates the processes and the strengths of convergent interviewing to investigate under-researched areas, and compares it with alternative...
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This paper examines the dynamics of business networks, that is, how these inter-organisational networks grow and decline. Three rival theories are investigated: predetermined sequence of stages, evolution of unpredictable states and joinings theory which focus on positioning, repositioning and exit. A case study methodology was used for data collec...
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Writing articles is a core activity in an academic's career. The aim of this article is to show prospective writers of an article in EJM how to go about getting published. It emphasises that an EJM article is a part of a conversation with the editors, reviewers and readers. First, the concept of joining this conversation is established. Then target...
Article
Communications are important for relationships within a marketing channel from both a theoretical and managerial perspective. Yet it is a problematic area for scholars. Thus, this research addresses the problem of how do customers of a financial services institution perceive communications with an ideal institution? This study's case research metho...
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Relationship marketing (RM) has emerged as a new marketing idea for many firms in Western countries. The aim of this paper is to review the evolution of RM ideas. Definitional difficulties are sorted out, a typology of many of the relationships is developed, structural and social bonds are identified and whether RM is a paradigm shift for marketing...
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The purpose of this research is to answer the question: how can a new service development (NSD) program in the financial services industry be managed? More specifically, this research has two objectives: to explore the stages in the NSD process; and to explore how customer input may be obtained in the various stages of the development process. Afte...
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This paper argues that action research is more appropriate than traditional research for improving practice, and professional and organisational learning. Our particular aim is to help postgraduates in the social and human sciences to understand and clarify the difference between core action research and thesis action research; that is, between col...
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Little empirical research has been conducted about international partnerships between travel and tourism organisations, airlines and their intermediaries such as wholesalers and travel agents. Nevertheless, these partnerships are important because tourism is becoming more international and most destinations have to compete at a global level. Moreov...
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Most research about relationships and networks concentrates on social bonds such as trust and commitment. Little research considers technical bonds and how they interact with social bonds within a relationship. Thus this research investigates how technical bonds of information technology link with social bonds in the relationship between two organi...
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Induction and deduction are two aspects of scientific research. Usually, they are done in two separate parts of a project, if the induction aspect is not simply limited to a review of the literature. But how can they be done explicitly in one project? This paper addresses that question by categorising five approaches that have been developed for th...
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Investigates whether success factors for Australian services firms that export to Asia are consistent with the theory of relationship marketing, and demonstrates the power of the in-depth interview methodology for exploring marketing theory. Relationship marketing theory suggests that services firms should adopt a relationship marketing approach wh...
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Focuses on how national travel and tourism authorities can market a country as a tourist destination, with particular reference to the marketing of Australia and New Zealand to target markets in Germany and the United Kingdom. These two nations in Europe are by far the most important tourist generating countries for Australia and New Zealand and th...
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Case research is sometimes considered too descriptive. However, this article reports a successful, structured approach to case/case study research that meets rigorous academic standards. First, case research's strengths are outlined in a discussion of the type of research problem that it can be used for, and a discussion of induction and deduction...
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Aims to address a gap in the literature about quality criteria for validity and reliability in qualitative research within the realism scientific paradigm. Six comprehensive and explicit criteria for judging realism research are developed, drawing on the three elements of a scientific paradigm of ontology, epistemology and methodology. The first tw...
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Fax (07) 4631 1533 Forming and maintaining cross-cultural interorganisational networks ABSTRACT This research addresses the problem: How do cross-cultural influences affect interorganisational formation and maintenance international business networks? In particular, the two concepts of stages of network development and psychic distance in partner s...
Article
Japan has the world’s second largest food service sector and its food market is three times greater than all other Asian food markets combined. Thus, exports of fresh fruit to Japan have potential for growth, but little research has been done about Japanese fresh fruit markets. Examines exports of fresh fruit from Australia to Japan, using fresh ma...
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This paper addresses the issue of scientific paradigms in marketing research. It begins with an overview of a 'rapprochement' model suggested for network research by Borch and Arthur ( 1995) which attempts to integrate objective and subjective research. We argue that their two-dimensional approach that separates the objective, positivist dimension...
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Qualitative research has not been viewed as a rigorous alternative to established quantitative methods in postgraduate marketing research. However, this paper reports on the Australian development of a successful, structured approach to using the case study methodology in postgraduate research. Its aim is to present and justify guidelines for using...
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How should a postgraduate research student present a thesis? This paper provides a structure as a starting point for understanding what a thesis should set out to achieve, and also provides a basis for communication between a student and his or her supervisor. Firstly, criteria for judging a thesis are reviewed and justification for its structure i...
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Full-text available
How should a postgraduate research student present a thesis? This paper provides a structure as a starting point for understanding what a thesis should set out to achieve, and also provides a basis for communication between a student and his or her supervisor. Firstly, criteria for judging a thesis are reviewed and justification for its structure i...
Article
ABSTRACT Focus group research is one of the most widely used research tools, especially in market research involving customers. However, its use in non-consumer academic,research appears to be limited. This paper uses an example academic research project to show how rigorous focus group research can be done. The focus group technique is briefly int...
Article
Could Total Quality Management (TQM) provide the "reconceptualisation" of management required in Africa? TQM is a coherent, established management framework, and the collectivism and high power distance culture of African countries might match the internal customers' teamwork of TQM's quality circles and senior management's overall responsibility i...
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Traditionally, PhD programmes in management have been viewed as an entrance into academia rather than a qualification for senior managers in industry. This paper argues that it is appropriate to make a distinction between a traditional PhD and a professional doctorate in management, and that a professional doctorate can be designed specifically for...
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The purpose of this paper is to demonstrate how action research may be applied to graduate management research programs. After distinguishing action research from traditional research and establishing that the former is more appropriate for developing managerial competencies than the latter, the paper discusses issues of conducting action research...
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This article aims to help bankers and managers of financial institutions to understand the importance of customer service. It shows that poor customer service is a cancer and that service quality is now more important than the “4Ps” of the marketing mix. Four steps of a customer service strategy are outlined: establish commitment to the key compone...
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In 1971, Kilby likened research about the psychology of entrepreneurs to search for a “heffalump”, with no convincing descriptions resulting from the research. This paper surveys later research which compares entrepreneurs with other people, and concludes that more is now known about the psychology of entrepreneurs, but that entrepreneurs are not a...
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This paper derives lessons about the processes of forecasting in consulting situations where time is a scarce resource. These lessons about cost-effective forecasting are illustrated in a disguised composite consulting project which takes far longer than originally forecast. The lessons cover aspects of forecasting such as the political implication...
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This paper reports the findings on research into the effects team roles have on success of teams in business simulations. The anticipated result that a balanced team would be superior was not upheld. However, it was found that teams who analysed data on a belief orientation (that is, based on subjective personal values) rather than a logical orient...
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In the last three years, the number of simulations available to marketing educators has grown from about two to seven. Seven simulations using various criteria are reviewed, including criteria of learning effectiveness previously developed from action learning principles. Directions for development of a future “perfect” marketing simulation are pre...
Article
Two learning style instruments ‐‐ Kolb's and Fox's were administered to students and staff at an Australian CAE. Only Fox's instruments were reasonably reliable over time, and some factors in both instruments measured were correlated. In addition, measured factors did not correlate usefully with preferences for education methods, preferences for ac...
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Chad Perry lectures at the Queensland Institute of Technology, Brisbane, Australia. This paper considers growth strategies for small firms after they have become established after start-up. Terms describing growth strategies are presented and principles for choosing between the strategies are developed. It is established that growth strategies shou...
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Chand Perry lecturer at the Queensland institute of Technology, Brisbane, Australia; Rooss macarthur is an insurance broker in Sydeny Australia;Geoffery Meredith is profesor, univeristy of New England Armidnale, New sourth wales, Bert cunningotn lecture sat Grifth university, Brisbane, Austrlaia. The paper describes research into need for achieveme...
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Two core subjects in operations and strategic management have been developed for the final year of a Bachelor of Business (Management) degree. The subjects are interrelated and emphasise experiential learning. Objectives of the subjects are presented, and the reasons for their experiential emphasis given. Experiential exercises for some topics are...
Article
The out-of-kilter algorithm (OKA) is used as a transportation model for the movement of enormous quantities of earth materials to find precise rehandling contract packages. Time constraints in the model would have made generalized formulation of the problem for solution by the usual mathematical programming algorithm both complex and time consuming...
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The finalists' papers from the 1982 Management Science Achievement Award competition were the stars of December's special issue. Here, I commend to your attention an account of an LP application from Australia. It was not a finalist in the competition; indeed, it was not even submitted to the competition. But, by comparing it to the finalists' pape...
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A wide variety of methods have been suggested for ex ante project appraisal. The most logical and complete of these appears to be multiattribute utility theory (MAUT) which provides a formal procedure for handling the difficulties of ex ante evaluation arising from multiple objectives, intangibles, time-sequence effects and uncertainty. MAUT proced...
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Image is important to both consumers and marketers. Indeed, country, corporate and brand images have been well documented in different areas of business research. However, most past studies tend to approach these image concepts separately and focus mainly on manufactured goods. To fill gaps in the literature, this paper proposes three models of the...
Article
Franchising is the fastest growing method of doing business. In Malaysia in particular, franchising has been aggressively promoted by the government since the early 1990s. However, there is little academic research to guide or regulate industry practices. Thus this research investigates the process of financial planning in developing a new franchis...
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Examiners are the "gatekeepers" who decide whether a postgraduate research student will be awarded their degree and so be allowed into a community of scholars. However, research about how they operate is sparse, especially for theses of different levels and in one social science discipline. The aim of this paper is to explore how different levels o...
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Recent problems experienced by B2C e-commerce companies in Hong Kong and elsewhere highlight difficulties associated with B2C internet marketing. However, little academic attention has been paid to the success factors involved. Thus this paper addresses the problem: 'What are the success factors for marketing products and services over the internet...
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In telecommunica tions industries in developed countries and in developing countries like Malaysia, a diverse set of customer needs and markets has evolved resulting in customers switching services. Thus regulatory and telecommunications managers recognise the importance of customer satisfaction and retention but are not sure how to incorporate the...
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This paper addresses the problem: how should a PhD candidate in management or a similar field (and his or her supervisor) present the thesis? The structure developed provides a starting point for understanding what a PhD thesis should set out to achieve, and also provides a basis for communication between a candidate and his or her supervisor. Firs...
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Full-text available
A question facing contemporary marketers is 'How do Australian database marketers in various industries use the internet to enhance their database marketing practices?' This research aims to answer this question. Although the internet is increasingly being adopted for marketing purposes in Australian organisations, little academic attention has bee...

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