Celina Friemel

Celina Friemel
Karlsruhe Institute of Technology | KIT · Institute of Information Systems and Marketing

Master of Science

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3
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29
Citations

Publications

Publications (3)
Chapter
User assistance systems are often invoked automatically based on simple triggers (e.g., the assistant pops up after the user has been idle for some time) or they require users to invoke them manually. Both invocation modes have their weaknesses. Therefore, we argue that, ideally, the assistance should be invoked intelligently based on the users’ ac...
Article
Full-text available
Nutzerassistenz unterstützt Anwender dabei, ihre Aufgaben unter Verwendung von Informationstechnologie besser auszuführen. In der Vergangenheit haben sich Assistenzfunktionen im Wesentlichen auf die von Anwendern explizit eingeforderten textuellen Hilfefunktionen beschränkt. Die rasante Entwicklung der Informations- und Kommunikationstechnologie bi...
Conference Paper
Full-text available
User assistance systems are often invoked automatically based on simple triggers (e.g., the assistant pops up after the user has been idle for some time) or they require users to invoke them manually. Both invocation modes have their weaknesses. Therefore, we argue that, ideally, the assistance should be invoked intelligently based on the users’ ac...

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Project (1)
Project
Initial attempts in information systems (IS) to support users with more comprehensive, integrated assistance failed miserably, such as the famous Clippy by Microsoft. Yet, more recent assistance functionalities, primarily in the private life context, such as Apple’s Siri or Google Now, showed their usefulness and the major technology companies (Google, Amazon, and Microsoft) announced even more intelligent and innovative personal assistants for the future. In the IS context, a user assistance system is an intelligent and interactive information technology (IT) component that enables individuals to perform tasks better. The degree of interaction characterizes the assistance system’s capability to support users in an ongoing reciprocal and activating dialog using, potentially, different channels. The degree of intelligence describes the assistance system’s capability to provide guidance or advice based on the user’s current activities and usage environment. By tailoring assistance to the users’ current context and needs during the task execution, for example by making use of the sensors or historical user data that many devices nowadays have access to, more advanced assistance systems can provide IS users with added value. Although there are various attempts in IS, especially in the human-computer-interaction community, to study the effects of assistance and to provide concrete solutions in the form of prototypes, a great deal of research is still needed. In particular, because technologies like smart watches, smart glasses, or virtual reality environments steadily evolve providing interesting data that can be used to tailor the assistance. Moreover, there is a recent trend in research as well as technology companies to invest in artificial intelligence research that could be leveraged for improving assistance systems in the IS context. Thus, designing user assistance systems is a promising research field that deserves more attention in IS research and related communities. The next workshop on Designing UAS will be held during the European Conferences on Information Systems 2017 in Guimarães, Portugal. Further information and submission details can be found here: http://uas.ksri.kit.edu/