Célia M.Q. Ramos

University of Algarve | UALG · Technology and Informations Systems of the School of Management, Hospitality and Tourism

Blockchain is an emerging technology, and despite the growing literature on the topic, research on the use of blockchain in the tourism and hospitality industry is still fragmented. Therefore, further research is needed to explore blockchain’s applications, benefits, and obstacles from the perspective of businesses and consumers. This article aims...

Purpose Given the substantial number of social conversations on the Internet, companies must remain vigilant about protecting their reputations and businesses. The purpose of this research is to measure the impact on share prices of reputational variables, measured through online comments, at the banking sector level as well as patterns of behavior...

Design of dashboards is strategic for the Customer Relationship Management (CRM) associated with Health and Wellness Tourism, considering all the knowledge acquired about Health and Wellness Tourism, the Machine Learning algorithms identified, and the characteristics to be considered in the development of the reports. It is intended to identify the...

The competitiveness of tourist destinations is influenced by their relative attractiveness, which will play an essential role in their global success; gastronomy is one of the main motivations that lead tourists to visit a given destination. This research aims to investigate gastronomy’s role in the destination’s competitiveness and image through t...

Destination Image is a concept studied for a long time in tourism. Over the past two decades, due to digitalisation changes, tourism research increasingly examines the online Destination Image, which represents a challenge in selecting sources, defining methods, and drawing conclusions and implications. The present study aimed to systematically cap...

This study explores the relationships between residents' attitudes in support of tourism, emotional solidarity with tourists and willingness to engage in pro-tourism behaviours. Residents' support for tourism hinges on their perceived benefits and costs, as influenced by theories such as the Social Exchange Theory and the Theory of Reasoned Action....

Tourism Destination Image (TDI) is complex, dynamic and multidimensional by nature and shaped by a multitude of events, interactions and sensory impressions, especially once the tourist is at the destination, generating tourists' engagement on social media networks. This study aims to measure the online destination image (ODI) portrayed in user-gen...

Nowadays, making the right business decisions is crucial for companies. With the enhancements in connectivity, data accessibility has been expanding rapidly. Information is meaningful, data and business intelligence (BI) turn data into information to support the decisions of persons or companies with the purpose of efficiency and effectiveness incr...

The competitiveness of a tourist destination is related to its capacity to present products and services better than others, providing tourist experiences that meet the preferences of those who demand them. However, how tourists decide which destination to visit is a question that needs to be answered to support all destination stakeholders, and th...

Recognizing the substantial impact of external environmental factors on the tourism industry, obtaining insights into potential scenarios that the sector may encounter in the near future, particularly within a limited timeframe, is of utmost importance. The primary objective of this study was to envisage scenarios for the tourism sector over the ne...

For effective strategic planning and focused marketing campaigns, it is essential to understand the museum's target audience and how cultural tourism can influence sports tourism. The study aims to investigate the satisfaction and experience of international visitors to the Museum of Futebol Clube do Porto and their profiles. The TripAdvisor review...

Personalization allows customers to access customized information more efficiently at any time. The importance of applying personalization in smart technology expanded during the COVID-19 pandemic. This chapter aims to present how can use the data about the clients from customer relationship management (CRM) to use them on customer lifetime value (...

Tourism is one of the biggest industries in the world and its contribution to the global economy has continued to grow. Due to the rapid development of technology, tourism has seen some critical changes in how people interact with the industry. By applying artificial intelligence (AI) to different aspects of the tourism business, it is possible to...

Recently, wellness tourism has grown motivated to improve physical, emotional and mental health, and well-being. The hotel industry needs to prepare for this trend in terms of offering services and products, it needs to identify the motivations and preferences of wellness tourists and define strategies according to the profile of this new type of g...

Artificial intelligence (AI) has been used as an innovative and developing big data analytics technique, and AI has been a significant consideration in hospitality and tourism, as a result of the recent world which is wealth in data and implies the need to consider big data analysis to achieve some insights about the tourism and hospitality busines...

Identity and Access Management (IAM) systems are essential for managing access to digital resources in the tourism and hospitality industry. This paper intends to present a holistic review of Identity and Access Management in general and explore the recent techniques used in Tourism and Hospitality. Also, we inferred the challenges of using IAM tec...

Health and Wellness Tourism consumers are customers of specific kinds of products, such as luxury hotels, while other perspectives center on recovery, well-being, removing stress, and promoting peer socialization. While others prefer other service categories like personnel health service, health promotion treatments, environment, healthy diet, rela...

Several technologies emerged and disrupted how they operate in the Tourism 4.0 environment surrounding tourism companies. One, the digitalization of processes has become a way to support survival, and second, data grows exponentially daily. In this environment, a business intelligence tool can help to improve decision-making while enabling managers...

Considering the fast growth and spread of the internet and information technologies, gastronomy had to improve due to the excellent communication facility between customer-business and costumer-costumer, showing the incredible power of eWoM (electronic word-of-mouth). The present research intends to do sentiment analysis on the restaurant's reviews...

Identity and access management (IAM) systems are essential for managing access to digital resources in the tourism and hospitality industry. This paper investigates how hotels use IAM using a questionnaire addressed to hoteliers from ten hotels located in Algarve region, Portugal. We showed that recent techniques of IAM, such as multi-factor authen...

In the tourist industry, the customer is mainly constituted by the tourist, who visits a tourist place or destination, which is one of the pillars of the organizations that operate in this economic sector, which highlights the pertinence of managing the knowledge associated with tourists through metrics. To assess customer satisfaction and retentio...

Culture is one of the reasons that encourage many tourists to travel, one of the places par excellences to show the culture and values of a people is the museum, a monument responsible for the transmission of knowledge between generations. Additionally, visiting museums can contribute economically to local populations. In this context, this chapter...

HoST Lab is an integrative approach that aims to innovate based on Mediterranean diet (MD) creating new products, services, and experiences, involving producers and distributors. The lab research also aims to know the emotions and sensations associated with eno-gastronomic experiences of the Mediterranean diet and their welcome among visitors-touri...

Human and technological development allowed cities to be built upon structures to increase the quality of life of their citizens. But evolution also brought challenges like high consumption patterns and reduced natural resources. The chapter aims to provide common ground among the main concepts of smart cities and shed light on the often-elusive fr...

For more than five decades, experiences have been a significant concept in both tourism production and research. Creating positive experiences has been described as the essence of the hospitality industry. Personalization allows customers to access customized information more efficiently at any time. From a company’s perspective, personalization gi...

To improve the hospitality and tourism services provided to customers, it is necessary for managers to acquire knowledge about their customers’ and prospects’ journeys in order to give back to customers in the form of new offerings such as adequate products, services, and user design experiences according to the characteristics of potential consume...

One of the major communication paradigms for corporations and organizations consists of understanding which is the best format in which to communicate, and the effect that each type of content has on the different generations that coexist in the digital ecosystem. Tourism is one of the industry’s most sensitive to this ecosystem, as, nowadays, all...

Information management is crucial to control and correct the deviations of the organization and support the decision-making process in tourism and hospitality. It is also important to provide relevant data to reduce uncertainty in the decision process while helping to define scenarios, investigate hypotheses, and make predictions to build a vision...

A standardized tourist intelligence system adapted to the local context and a destination manager organization (DMO) that validates the axes of a smart tourist destination (STD) are the bases of the proposed roadmap in the design of a dashboard indicator (DCIH). This enables a hotel to exchange data and information in a bi-directional manner, allow...

TurExperience is a project within the scope of the Regional Intelligent Specialization Strategy of the Algarve (RIES3 Algarve),and the Intelligent Algarve Region – RIA,contributing to the promotion of research and development (R&D) of the tourism industry in the Algarve. Funded by Fundo Europeu de Desenvolvimento Regional(FEDER) and the Programa Op...

Due to the perishable nature of tourist products, which impacts supply and demand, the possibility of analysing the relationship between customers’ satisfaction and service quality can contribute to increased revenues. Machine learning techniques allow the analysis of how these services can be improved or developed and how to reach new markets, and...

As a recent field of studies, literature and tourism still seeks to establish the limits of their corpus, to create, or to adapt methodologies, and find a set of concepts/ definitions, from which all researchers can operate. Working Definitions in Literature and tourism - a research guide addresses this need. A set of over sixty inputs were produ...

Business intelligence is a set of tools, technologies, and operations that enable a company to collect and present valuable data for a tourism organization in dashboards or reports with insightful information, complementing data mining algorithms to produce insights about the business. This environment permits insights into customers' actual needs...

The tourism activity is dependent on technology, which has contributed to revolutionize the area both in terms of how to operate and in terms of generating new concepts. Information and Communication Technology have played a leading role in creating new ideas, discovering trends, defining more disruptive strategies and, consequently, developing new...

This chapter examines a 30-year collection of tourism destination image (TDI) components and scale attributes sourced from tourism and hospitality studies to assess the scientific field at hand. From the 1990s, it was clear that cognitive, affective, and overall (holistic) images were involved in destination image formation. Cognitive psychology is...

Energy consumption and, consequently, the associated costs (e.g., environmental and monetary) concern most individuals, companies, and institutions. Platforms for the monitoring, predicting, and optimizing energy consumption are an important asset that can contribute to the awareness about the ongoing usage levels, but also to an effective reductio...

With the emergence of the Web 2.0, it is possible with user-generated content (UGC) in social media to express opinions about a customer experience related to a service or product. These customer reviews are very useful to understand the customer experience associated with a stay in a hotel, considering the different dimensions associated with hote...

O Eletronic Word of Mouth e o Social Commerce são ações que se encontram em grande crescimento, juntamente com as compras online. O processo de decisão de compra envolve a pesquisa e o conhecimento do produto ou serviço, de modo que, as opiniões de outros consumidores tem uma grande importância nessa etapa. O objetivo da pesquisa é identificar o co...

Nowadays,tourists considertheirmobiledevices anessential accessoryfortheorganizationandrealization of their travel, before, during and after the visit. Such devices allow them to search for information about points of interest, services, and/or products in real-time. Thus, mobile devices come to be considered essential tools to support decision-mak...

Transformação digital: Efeitos na educação, comércio e sustentabilidade ambiental

The global economy changed the way products and services are exchange and reminded organizations’ managers to find new ways to obtain competitive advantage and formulate their strategy in the global market. Thus, this chapter’s aim is to perform a systematic literature review to identify the main theoretical topics of global strategy in the past 43...

Purpose This study aims to analyse the effectiveness of a static promotional banner located on a hotel reservation website in terms of capturing the visitor’s visual attention by exploring how this impact depends on the user’s degree of internet experience. Design/methodology/approach An experiment was conducted using the eye-tracking methodology,...

Generation X and Millennials are very important to marketers, as they are the country’s main workforce and consequently have the biggest purchasing power. Social networks enable these consumers to become more informed and direct them toward potential purchases. This study analyzed Generation X and Millennial consumers and their social network behav...

Managing an online corporate reputation (OCR) is increasingly strategic to improving the corporation’s economic performance. What becomes crucial is to collect, process and analyse the comments expressed in the online medium, considering them as an intangible asset with an impact on tangible assets and consequences on business value. This research...

The tourist activity realized early on the advantages in the adoption of technology for the performance of its activities. With the emergence of the technological environment provided by Industry 4.0, blockchain technology emerges as the most disruptive and consequently more challenging technology for the tourism industry, since it has excellent po...

Energy consumption and, consequently, the associated costs (e.g., environmental and monetary) concern most individuals, companies, and institutions. Platforms for the monitoring, predicting, and optimizing energy consumption are an important asset that can contribute to the awareness about the ongoing usage levels, but also to an effective reductio...

Monuments, museums and cities are great places to feel and experience neat and interesting things. But cultural heritage is experienced differently by different visitors. The more erudite may know beforehand what they intend to explore, while the least literate usually know and are capable of expressing some of their preferences but do not exactly...

Centennials are the young consumers born into the Internet age who regard social networks as the prime means of communicating with friends, searching for product and brand information. Social networks enable this type of consumer to become a brand agent when they share their opinions through comments and ratings about their products, which contribu...

Smart systems when connected to artificial intelligence (AI) are still closely associated with some popular misconceptions that cause the general public to either have unrealistic fears about AI or to expect too much about how it will change our workplace and life in general. It is important to show that such fears are unfounded, and that new trend...

The Internet has transformed people’s daily lives, not only in the search of information but above all giving the possibility of buying several products and services in a quick and easy way. Social networks have emerged as the quintessential medium for sharing experiences and communicating tourist information to all players in the tourism distribut...

Social Networks (SN) role in the present time is changing the way information is shared among customers. In tourism, such behavior is recurrent and its impact on customers’ perceptions, expectations and preferences is understudy. In addition, SN are updated constantly by their users regarding their surroundings, events, and provide a way to be in c...

Energy consumption and, consequently, the associated costs (e.g., environmental and monetary) concern most individuals, companies, and institutions. Platforms for the monitoring, predicting, and optimizing energy consumption are an important asset that can contribute to the awareness about the ongoing usage levels, but also to an effective reductio...

Smart systems make decisions incorporating data available from different sensing in a way to control and make smart actions. In this context, smart actions consist in augmenting user's actions and/or decisions by using devices or additional information. Those actions could and should be different from user to user, depending on its characteristics...

Tourists frequently rely on social networks to provide information about a product or destination as a decision support tool to make adequate decisions in the process of planning a trip. In this digital environment, tourists share their travel experiences, impressions, emotions, special moments, and opinions about an assortment of tourist services...

The global economy changed the way products and services are exchange and reminded organizations' managers to find new ways to obtain competitive advantage and formulate their strategy in the global market. Thus, this chapter's aim is to perform a systematic literature review to identify the main theoretical topics of global strategy in the past 43...

The application of the most recent technologies is fundamental to add value to tourism experiences, as well as in other economic sectors. Mobile Five Senses Augmented Reality (M5SAR) system is a mobile guide instrument for cultural, historical, and museum events. In order to realize the proclaimed five senses, the system has two main modules: a (i)...

Purpose Companies are currently facing the challenge of understanding how their business is affected by the large volume of opinions continually generated by their stakeholders in social media regarding their intangible assets (experiences, emotions and attitudes). With this in mind, the purpose of this paper is to present an innovative management...

Atualmente, para os turistas, os smartphones são imprescindíveis para a realização de uma viagem, quer para procurar informação, quer para comunicar com os amigos e os familiares, neste sentido, o presente artigo pretende investigar a importância dos smartphones para a experiência associada à viagem turística. Foi elaborado e aplicado um questionár...

Atualmente, para os turistas, os smartphones são imprescindíveis para a realização de uma viagem, quer para procurar informação, quer para comunicar com os amigos e os familiares, neste sentido, o presente artigo pretende investigar a importância dos smartphones para a experiência associada à viagem turística. Foi elaborado e aplicado um questionár...

Banking companies aiming to maintain their sustainability in financial markets need to develop an integrated management based on the most important intangibles assets of relational capital. Decision- makers need to analyze and understand a huge volume of opinions continuously generated in digital ecosystems about emotions and feelings that their st...

[50 free copies: https://authors.elsevier.com/a/1Zbpt3SU~VdyoP] This article focuses on the role played by the images that hotels use on their websites. Under this approach, this study analyses the main image used in a hotel website, considered an area of outstanding interest, which can help to improve the first impression when arriving at the webs...

A tourist destination, in addition, to attracting tourists, both national and international, must take care of the interests of the local community in order to obtain economic development, improve the quality of life of the resident and meet the satisfaction of visitors. The quality of experiences perceived by tourists, about a tourist destination,...

Social networks have changed the way people and companies communicate. Nowadays, more and more elderly persons are using these platforms to communicate with friends and family, access news, entertainment and education. This study focuses on the elderly population and its use of social networks, and analyzes the contribution provided by the platform...

Currently, the digital economy contributes decisively to an increase in competitiveness, especially as a digital transformation involves migrating to new technological models where digital marketing is a key part of growth and user loyalty strategies. Internet and Digital Marketing have become important factors in campaigns, which attract and retai...

The rise of new technologies in society have contributed to increase the tourism experience and caused changes in tourist behavior, while contributing to the acquisition of knowledge about the visited spaces, in general, and specifically to the religious tourist. Mobile technology with context-aware applications is relevant to supporting the religi...

Increasingly, tourist information on the Internet comes from the content generated by users, being no longer limited to the communications of tourism professionals and government entities. At the same time, the comments, opinions and reviews made by consumers are the type of information which tourists value the most. This reality means that the Int...

Various management models have been proposed for intangible business assets in this new digital era. However, these models do not consider the relationships between intangible assets in business management, or their effect. This work has two main objectives: first, to show the effect of intangi-ble assets as expressed in digital media related to en...

Internet of Everything (IoE) intends to connect people, processes and things in an intelligent way to improve the user's experience and the person's well-being. With increasing life expectancy, the aging population is growing in developed countries, the use of technologies by seniors can contribute to their well-being, especially the internet and s...

O presente estudo pretende identificar e caraterizar padrões de comportamento dos turistas nas social media durante e após as suas viagens, averiguando o que leva os turistas a gerar conteúdos nas social media. Para tal, procedeu-se à contextualização teórica acompanhada por um levantamento de dados primários obtidos através de um inquérito aplicad...

Despite the growth of mobile phone use in travel planning, the number of tourists that adopt mobile payments (m-payments) is not high. As tourist trust in m-payment has been identifi ed as an essential factor in m-transaction behaviour, this study contributes with a segmentation and a characterization of tourists based on their trust in m-payments....

As redes sociais fazem parte da vida de milhares de pessoas à volta do mundo, sendo uma ferramenta essencial para a promoção turística, com custos reduzidos. No entanto, a preferência por uma determinada rede social poderá ser diferente consoante as características dos turistas, por exemplo: idade, género ou nível de escolaridade. Para além disso,...

Information and Communication Technologies (ICT) have established a growing and deeper interconnection alliance with the tourism sector. Few solutions have contributed to the dissemination of cultural and religious heritage of the regions, as a means of promoting it, making known and enriching the culture of its visitors and residents. The developm...

The purpose of this paper is to study fado, a Portuguese song form, as a popular culture expression associated with the identity of the city of Lisbon, capital of Portugal. Simultaneously, we intend to present an exploratory research on the role of fado in the tourist experience in Lisbon, particularly of young Portuguese tourists. In order to achi...

The reputation of companies within the transport industry is influenced by competitive dynamics within the sector: low-cost flights, the attractiveness of destinations, online user-generated content about users’ experiences, and more. At the same time, social media provides a means for companies to manage issues of tourism intangibles. Thus, it is...

Este livro “Estudos de Gestão e Empreendedorismo” inclui uma parte substancial dos estudos, previamente objeto de dupla revisão anónima, apresentados no XIX Seminário Luso-Espanhol (SLE) de Economia Empresarial que se realizou na Universidade do Algarve/Escola Superior de Gestão, Hotelaria e Turismo em 2017, promovido pelo Círculo Ibérico de Econom...

The Mobile Five Senses Augmented Reality System for Museums (M5SAR) project aims to development an Augmented Reality mobile system for museums. Museums are amazing places, where it is important to sensorial augment as much as possible the visits, permitting to see, ear, touch, smell, and taste all the interesting objects there exist. Also fundament...

Technologies have revolutionized the way campaigns are developed in the digital medium, and how customers search for information and buy products or services. At the same time, the development of technologies has led to an exponential growth of information, a proliferation of data sources, and the emergence of new tools to support the process of bu...

In order to increase the hotel's competitiveness, to maximize its revenue, to meliorate its online reputation and improve customer relationship, the information about the hotel's business has to be managed by adequate information systems (IS). Those IS should be capable of returning knowledge from a necessarily large quantity of information, antici...