Cathy Urquhart

Cathy Urquhart
Manchester Metropolitan University | MMU

About

100
Publications
100,614
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3,305
Citations
Citations since 2016
19 Research Items
2097 Citations
20162017201820192020202120220100200300
20162017201820192020202120220100200300
20162017201820192020202120220100200300
20162017201820192020202120220100200300
Introduction
Skills and Expertise

Publications

Publications (100)
Article
Full-text available
Augmented reality (AR) is disrupting the business landscape. Small and medium-sized enterprises (SMEs) often face challenges capitalising on the potential presented by cutting-edge technologies, such as AR. Business models (BMs) are widely regarded as effective management tools, which help increase competitiveness. This paper aims to develop an aug...
Article
Full-text available
Recent years have seen an explosion in social media in our everyday lives, and a corresponding increase in social media research in IS. As social media researchers, we are intrigued by the problem of virtuality and context in social media research, and how we might apply reflexive research principles to such settings. In social media, the absence o...
Article
Over the past few decades, many studies of corruption have been carried out. These studies have mainly focused on specific aspects of corruption such as economic issues, legal issues, social propositions, national development and economic policy. This study builds a systems thinking model of corruption, which helps in the understanding of corruptio...
Article
This paper considers how the challenges underpinning sustainable development are likely to impact on duty- and tax-free retailing in airports and, by implication, in the entire aviation industry. The paper defines the role of retail as a vital source of airport revenues, before considering the carbon consequences of the sector’s incumbent business...
Article
Value-Based Software Engineering stresses the role of value in software related decisions. In the context of feature selection, software features judged to provide higher value take priority in the development process. This paper focuses on what value means when selecting software features. Using grounded theory, we conducted and analyzed semi-stru...
Article
Full-text available
The recent phenomenon that has come to be known as the European refugee crisis is in reality a global problem. Accordingly, issues regarding refugee integration have become a central topic of debate worldwide. In this paper, we try to understand how refugees use information and communication technology (ICT) in different regions of the world to und...
Article
International non-governmental organisations (NGOs) combine practical and advocacy efforts to address global challenges like poverty and climate change. However, NGOs are embedded within the same global system they seek to challenge. This article explore the tensions this raises from the vantage point of one particular organisation (Concern Univers...
Conference Paper
Full-text available
The goal of this study is to identify the perspectives that development NGOs attribute to organisational social media, and furthermore elaborate on an appropriate categorisation of these perspectives for social media use by development NGOs. How social media is used in the area of development, where the use goes far beyond the private sector purpos...
Article
This paper discusses a grounded theory study of women's experience of ICTs in the United Arab Emirates (UAE). We were particularly interested in whether their gender, and the society in which they live, affected that experience. We identify three themes, ICT Use, Gender Perspective and UAE Society which together constitute an emergent theory of Wom...
Conference Paper
Full-text available
Information and Communications Technologies (ICTs) are reshaping our lives not only under normal circumstances, but increasingly so in crisis situations. Indeed, the current refugee crisis in Europe is distinguished by the high usage of ICTs by asylum seekers. Particularly smartphones have emerged as an instrumental piece of technology for refugees...
Conference Paper
Full-text available
Spurred by the military conflicts, refugees’ crisis has swept Europe by surprise. With a challenge of integrating refugees into hosting societies comes the question about the role that ICTs could play in the ongoing integration efforts. Indeed, unprecedented reliance of refugees on technology, especially smartphones, is an important distinction of...
Article
Based on the International Conference on Information Systems’ (ICIS) 2014 senior scholars’ forum, we share insights on the relationship between evolving university business models and the adoption of electronic pedagogy. In recent years, particularly with the initiation of MOOCs, the potential for delivering high-quality and widely distributed cour...
Chapter
Grounded theory method (GTM) was developed in the field of sociology during the 1960s (Glaser and Strauss, 1967) and has been adopted in many fields of research, including information systems (IS). The use of GTM in IS studies echoes the progress of interpretive research from insignificance in the 1980s (Orlikowski and Baroudi, 1991) to its current...
Chapter
Grounded theory method (GTM) (Glaser and Strauss, 1967; Strauss and Corbin, 1990; Charmaz, 2006) is characterized by the continuous interplay between the collection and analysis of data in order to generate theory that is firmly grounded in empirical phenomena (Glaser and Strauss, 1967; Strauss and Corbin, 1998). The method is now an accepted resea...
Conference Paper
Full-text available
The use of ICTs in developing countries has grown significantly since the start of the 21st century (ITU 2012), driven on by encouraging evidence and literature that associates ICTs with various aspects of eco-nomic and social development (UNCTAD 2011). However, ICT equipment, which is supposed to help de-veloping countries improve education and st...
Article
In this paper, we argue that information researchers should use images as a source of data. The information systems field is overwhelmingly visual in nature. Not only is the Internet crammed with images, but also almost every detail observed during fieldwork in different research settings can be captured in the form of digital images. Yet, we rarel...
Article
This paper discusses Netsourcing strategies for vendors, a little explored area of outsourcing research, using both a resource-based (RBV) perspective and a transaction cost economics (TCE) perspective. Using both theories and an infrastructural view of Information Technology service, we present a conceptual model of vendor sourcing decisions. We t...
Conference Paper
Full-text available
This paper presents views of six Dutch development NGOs on possibilities and threats of social media for their work. A systematic analysis of the literature and the systematic analysis of the interviews yield an interesting theoretical framework in which social media characteristics are cross-referenced with NGO organisational characteristics. The...
Conference Paper
Full-text available
This paper examines how social media can support communities of patients with chronic illness and their care givers. This study is a qualitative case study and is informed by grounded theory. Sociomateriality is adopted as a theoretical lens to understand and explain the key findings. Our findings suggest that there is a dynamic relation between th...
Article
Context The context of this research is software developers’ perceptions about the use of code examples in professional software development. Objective The primary objective of this paper is to identify the human factors that dominate example usage among professional software developers, and to provide a theory that explains these factors. Method...
Article
Context The context of this research is software process improvement (SPI) success factors for small and medium Web companies. Objective The primary objective of this paper is to propose a theoretical framework of SPI success factors for small and medium Web companies. Method The theoretical framework presented in this study aggregated the result...
Article
Full-text available
Facebook is a frequently used Computer Mediated Environment (CME) for students and others to build social connections, with identities and deposited self-expression. Its widespread use makes it appropriate for consideration as an educational tool; though one that does not yet have clear guidelines for use. Whether a social networking site can be us...
Conference Paper
Full-text available
Over the last decade, social media environments have increasingly become an attractive research setting for Information Systems researchers. However, the methodological implications of this research setting for IS studies, are still not fully understood. In this paper we develop and present a framework to reflect on a recent qualitative healthcare...
Article
The broad aim of this interpretive study was to investigate the lived experiences of inter-organisational information system (IOIS) project members who worked in a 3-year-long IOIS project. The study presents an original longitudinal study of project member experiences. In this paper, we have described and analysed one core category, project power,...
Article
Grounded theory method (GTM), which has been increasingly used in the information systems (IS) field, is a contested method. GTM has even been viewed as a family of methods by Antony Bryant and Kathy Charmaz in the respected ‘Handbook of Grounded Theory’. One debate that is of particular relevance is about the metaphor of ‘emergence’ and the most b...
Conference Paper
Full-text available
Sherry Turkle in her groundbreaking book ‘Alone Together’ suggests that the Internet gives an illusion of togetherness while contributing to isolation. How might this play out in social movements on the Internet? Can social media bring people together? This research in progress explores the role of social media as a way to facilitate collective pol...
Article
The use of grounded theory method (GTM) as a research method in information systems (IS) has gradually increased over the years as qualitative research in general has become more prevalent. The method offers a systematic way to generate theory from data, but is rarely used to its full potential in IS as a number of myths and misunderstandings about...
Article
Full-text available
This article discusses an important panel held at ICIS 2011 in Shanghai to mark over thirty years of an ICIS institution, the ICIS Women's Breakfast. The panel addressed the controversial question-is there still a need for the ICIS Women's Breakfast? Panelists were asked if the ICIS Women's Breakfast could be seen as divisive, and if women's issues...
Article
The theme of ICIS 2013 in Milan is "Reshaping Society through Information Systems" (http://icis2013.aisnet.org/). One aspect of reshaping society that has been recently discussed in central Europe is that of social inclusion (http://ec.europa.eu/social/main.jsp?catId=750&langId=en). Yet, after decades of research and ambitious political programs, w...
Article
The issue of politics in information and communication technology for development (ICT4D) research is rarely debated, yet one of the key instrumental freedoms proposed by Sen [(1999). Development as freedom. New York: First Anchor Books] in his seminal book on development is political liberty for individuals. We argue that ICT4D initiatives are pre...
Article
Context: The context of this research is software process improvement (SPI) in small and medium Web companies. Objective: The primary objective of this paper is to identify software process improvement (SPI) success factors for small and medium Web companies. Method: To achieve this goal, we conducted semi-structured, open-ended interviews with 21...
Article
This paper concentrates on a major concern in the IS field - theory building - and couples it with a major development in our field, social media-related environments, to consider how we might build theory, using digital texts, within the case study methodology. The growing popularity and constant innovations of social media platforms and applicati...
Article
The object of this grounded theory study was a three year long, public sector inter-organizational information system (IOIS) project which spanned four user organizations, two suppliers, one national organization, a research organization and a Government Ministry. The data were elicited by means of narrative stories, observations of project meeting...
Chapter
Full-text available
This panel focuses on issues of designing information systems to both account for, and better support, the increasingly social functions that computer-based tech nologies play. The goal of this panel is to serve as a forum to advance and discuss initial principles for what we are calling the social design of information systems. By social design we...
Conference Paper
This interpretive grounded theory (GT) study describes and analyzes emotions in leadership in a Nordic inter-organizational information system (IOIS) project which spanned four user organizations, two suppliers, one national organization, a research organization and a Ministry. This study shows how GT can be used to gain significant insights into a...
Article
Purpose – This paper seeks to use actor network theory (ANT) to examine the different phases – i.e. translation process – of an information and communication technology (ICT) initiative intended to bring development to underserved rural communities in the Peruvian Andes by providing access to computers and the internet. Design/methodology/approach...
Article
C. Urquhart, H. Lehmann and M. Myers. Putting the theory back into grounded theory: guidelines for grounded theory studies in information systems. Information systems journal, 2009. Published by and copyright Wiley-Blackwell Publishing. The definitive version of this article is available from http://www.blackwell-synergy.com/ Over the past decade,...
Conference Paper
This paper proposes the use of data available at Manchester Metropolitan University to assess the variables that can best predict student progression. We combine Virtual Learning Environment and MIS student records data sets and apply the Random Forest (RF) algorithm to ascertain which variables can best predict students' progression (students sati...
Article
Full-text available
Information Communications Technologies (ICTs) have become a potent global force in transforming social, economic, and political life. Given the centrality and importance of ICTs, men and women need to have equal opportunities to access, use, and master them. In particular, it could be asked whether women in Islamic societies within the GCC region...
Article
This article discusses what we see as the critical role of individuals and their information seeking behaviour when using information and communication technology (ICT). In our fieldwork in northern Peru, we found that the role of particular individuals was critical in the sharing of computer-mediated information in six rural communities. These ind...
Article
The issue of politics in ICT4D is rarely debated on in the information systems field, yet one of the key instrumental freedoms proposed by Sen (1999) in his seminal book on development is political liberty for individuals. In addition, ICT4D initiatives are predominantly informed by a modernist philosophy, which in their effort to bring some materi...
Article
Full-text available
This paper discusses what we see as the critical role of individuals and their information seeking behaviour when using information and communication technology (ICT). In a study of several villages in northern Peru, we found that the role of particular individuals was critical in popularising ICT use in those communities. These individuals tended...
Article
This interpretive case study discusses the implications of an information and communication technology (ICT) intervention in a remote village located in the northern Peruvian Andes. An integrated sensitizing framework, bringing together human capital, social capital, and institution theories in the presence of ICT, is used for this exploratory rese...
Article
Full-text available
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in The Electronic Journal of Information Systems in Developing Countries, published by and copyright City University of Hong Kong. While the case for information and communication technologies (ICTs) for development is...
Article
In many developing countries, lack of IT skills and human capital impede the potential of IT investments in organizations in developing countries [Lee, J. (2001). Education for technology readiness: Prospects for developing countries. Journal of Human Development, 2(1), 115–151]. This paper draws upon theories of human and social capital, and knowl...
Conference Paper
Full-text available
Paper presented at the 17th European Conference on Information Systems in Vienna, 8-10 June 2009. Full texst is available at http://www.ecis2009.it/papers/ecis2009-0253.pdf This interpretive grounded theory study describes and analyses major power issues in a Scandinavian inter-organisational IS project which spanned four organisations, two supplie...
Chapter
With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profits. Virtual communities can be an instrument for building relationships with customers, and retaining customers’ loyalty. Of interest are the similarities and differences in the design p...
Article
Full-text available
This is a post-peer-review, pre-copy edit version of an article published in Journal of Information Technology. The definitive publisher-authenticated version C. Urquhart, S. Liyanage and M. Kah. ICTs and poverty reduction: a social capital and knowledge perspective, 2008, vol. 23, no. 3, pp. 203-213 is available online at: http://www.palgrave-jour...
Article
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in International Journal of E-Business Research, published by and copyright IGI Global. With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual communit...
Chapter
With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profits. Virtual communities can be an instrument for building relationships with customers, and retaining customers’ loyalty. Of interest are the similarities and differences in the design p...
Chapter
With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profits. Virtual communities can be an instrument for building relationships with customers, and retaining customers’ loyalty. Of interest are the similarities and differences in the design p...
Article
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Information Technology for Development, published by and copyright Routledge. Lack of information technology (IT) skills and human capital remain a significant obstacle to the successful implementation of IT projects...
Article
Full-text available
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Information Technology for Development, published by and copyright Routledge. This interpretive case study discusses the implications of an information and communication technology (ICT) intervention in a remote vill...
Article
Paper presented Presented at the International Federation for Information Processing's 9th International Conference on Social Implications of Computers in Developing Countries in Sao Paulo, 28-30 May 2007
Article
Paper presented at the Pacific Asia Conference on Information Systems (PACIS) in Auckland, 3-6 July 2007. Full text is available at http://www.pacis-net.org/file/2007/1326.pdf This paper examines the experience of dynamic knowledge transfer in supply chain integration during a project undertaken by the Bejing consulting arm of a multinational compu...
Article
With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profits. Virtual communities can be an instrument for building relationships with customers, and retaining customers’ loyalty. Of interest are the similarities and differences in the design...
Article
The use of grounded theory method (GTM) as a research method in information systems has gradually increased over the years as qualitative research in general has become more prevalent in information systems. GTM offers a systematic way to generate theory from data, but is rarely used to its full potential in information systems. We believe that GTM...
Chapter
Grounded theory has been gaining ground in Information Systems as a research method in recent years. Grounded theory has been increasingly used and discussed in IS literature spanning the past decade. This development mirrors the establishment and wide adoption of qualitative research in information systems which has led to a diversity of approache...
Article
This paper describes the experiences of a group of subtropical fruit growers on the Sunshine Coast of Queensland when considering the adoption of IT in various aspects of their businesses. The project is described from its inception and the evolution of a group agenda on IT is discussed. Three preliminary themes are identified from the project - Pe...
Article
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Journal of Information Technology Theory and Application, published by and copyright JITTA. This article extends the debate on grounded theory method (GTM) commenced by Bryant (2002). It discusses the charges of 'phe...
Article
Paper presented at Web2002: The First Workshop on e-Business in Barcelona, 14-15 December 2002
Article
This paper takes a conversational perspective on the issue of analyst–client interaction, concentrating on how social and organisational contexts impact on the verbal process of defining a new information system. It has been suggested that organisational agendas are built from talk at the interactional level (Boden, 1994), and this paper seeks to e...
Chapter
The purpose of this chapter is to explore the practical and philosophical issues of applying the grounded theory approach to qualitative research in Information Systems. Over the past decade, we have seen a substantial increase in qualitative research in general (Klein, Nissen and Hirschheim, 1991; Walsham, 1995; Markus, 1997; Myers, 1997; Myers an...
Article
Full-text available
This paper describes how strategies for conversation and systems analysis may operate in requirements gathering. The emergence of these concepts, whilst using grounded theory techniques to analyse a case study of analyst-client interaction is discussed. The topics of conversation in the case study are analysed and grouped into themes and examined w...
Article
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Information Technology and People, published by and copyright Emerald. Discusses the qualitative analysis of a case study of analyst-client communications using grounded theory and themed analyses. Describes in detai...
Conference Paper
Full-text available
The focus of this panel is on the impact of recent trends toward the establishment of quality criteria for evaluating qualitative information systems research. Advances in the use of qualitative and intensive research methods in information systems have raised debates about the methods for the evaluation of this form of research. Such criteria are...
Article
Full-text available
The need for the teaching of professional skills to undergraduates in areas such as communications, team work, conflict resolution, and ethics has for some time been articulated by the information systems profession. These skills are particularly required by information systems graduates. Changes to the traditional systems development life cycle to...
Article
This paper looks at the reasons for including Professional Skills in the IS Curriculum and examines the experiences at the University of Melbourne in outsourcing their Professional Skills Program (PSP). It also draws on the experiences at the University of Tasmania where a Professional Development Unit (PDU) was first initiated at undergraduate lev...
Article
Full text of this paper is available at http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1096&context=icis1998 This paper discusses a number of interviews with analysts and clients about their aims in early requirements gathering, carried out as part of three case studies in analyst-client interaction. Analysts and clients were asked about their...
Article
Full-text available
This paper describes a case study in client-analyst interaction during the requirements gathering phase. The focus of this work is a discussion of interactional tactics used by analysts and clients to facilitate shared understanding and agreement and how this may impact on conceptualization of information systems. The paper also describes in detail...
Article
This paper discusses various themes in analyst-client communicationas they emerged in six case studies of early requirements gathering.Conversations between analysts and clients were videotaped, andparticipants then reflected on those conversations together andindividually. The paper draws on these and other data sources to givean overview of theme...
Article
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Journal of Information Science and Technology, published by and copyright The Information Institute. The growth of e-commerce, in particular Business-to-Consumer (B2C), has been explosive in the last decade. Recent r...
Article
Full-text available
Paper presented at European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS) in Dubai, 25-26 May 2008. Full text is available at http://www.iseing.org/emcis/EMCIS2008/Proceedings/Refereed%20Papers/Contributions/C%2016/EMCIS%202008%20IT%20&%20Women%20Shakir%20et%20al%20REVISED.pdf This study explores the ways UAE women are u...
Article
Full-text available
Paper presented at the International Conference on Organizational Learning, Knowledge and Capabilities (OKLC) in Amsterdam, 26-28 April 2009. Full text is available at http://www.feweb.vu.nl/olkc2009/Papers/5CRiitaHekkala.pdf This interpretative grounded theory study describes and analyses major organisational learning and knowledge work issues in...
Article
Paper presented at the Women as Global Leaders Conference in Dubai, 10-12 March 2008 Information Communications Technologies (ICTs) have become a potent force in transforming social, economic, and political life globally. As Avgerou & Walsham (2000) assert, ICTs have the potential to aid economic growth and the improvement of social conditions in t...
Article
With increased population of online shoppers, research into online shopping behavior is starting to emerge. Much of the literature has used the technology acceptance model, innovation diffusion theory and the theory of planned behavior to study this phenomenon. This has shed light on the behavior of consumers when they shop online. However, prior r...

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Project
Our project brings 24/7 footfall and other consumer data directly to retailers and other high street stakeholders, in 7 locations, helping them understand more about their customers and the locations they trade in, and adjust their individual operations accordingly. This will result in an improved customer experience, increased footfall to the location and more turnover/profit for the retailers. Our project is innovative as it focuses on improving the customer experience in smaller locations. It will define new classifications of towns, for retailers, investors and place managers, based on customer activity and feedback. Finally, it brings together a unique set of indicators, in a new interface, allowing users and retail locations to predict the outcome of interventions and trends that may affect their performance, facilitating better decision-making.