Catherine Connelly

McMaster University | McMaster · DeGroote School of Business

Companies and business lobby groups bemoan a lack of qualified workers, even for entry-level or low-skill jobs. At issue is a stated inability to find workers with the right ‘fit’ for the role or business. But what does fit really mean? We draw on human capital theory and labour segmentation theory to examine how perceptions of fit are shaped. We c...

Technology‐enabled recruitment and selection technologies, such as chatbots, assessment games, and asynchronous video interviews, are becoming more widely used. However, their impact on people with disabilities is frequently ignored; this has potentially significant implications for the perceived fairness of hiring decisions. We advance eight theor...

Little is known about how the use of ride-hail apps (e.g. Uber, Lyft) affects drivers’ propensity to engage in risky behaviours. Drawing on labour process theory, this study examines how algorithmic control of ride-hail drivers encourages risky driving (i.e. violating road safety rules, carrying weapons). Furthermore, the theory of work precarity i...

Employers frequently hold misconceptions and negative attitudes towards job applicants and employees with disabilities. In this chapter, we review the literature on manager reactions to individuals with disabilities during three key stages of the employment cycle of individuals with disabilities: recruitment and selection, the provision of accommod...

Introduction: The mistreatment or abuse (maltreatment) of medical learners by their peers and supervisors has been documented globally for decades, and there is significant research about the prevalence, sequelae, and strategies for intervention. However, there is evidence that learners experience maltreatment as being less clear cut than do resea...

AOM 2022 Conference, Kulkarni and Baldridge Symposium Submission (11361) Discussant Comments (Susanne Bruyère, Adrienne Colella) Rethinking Workplace Inclusion of Persons with Disabilities Through Multiple Levels and Lens Discussant Comments: Susanne M. Bruyère, Cornell University Adrienne Colella, Tulane University At a time when diversity, eq...

Although substantial research has been devoted to describing the challenges people with disabilities face in the workplace, much less attention has been focused on the processes that can bring about change. This article explores a proactive process, representative‐negotiated idiosyncratic work arrangements (i‐deals), that can create the conditions...

This research responds to calls for a more integrative approach to leadership theory by identifying subpopulations of followers who share a common set of perceptions with respect to their leader's behaviors. Six commonly researched styles were investigated: abusive supervision, transformational leadership (TFL), contingent reward (CR), passive and...

This paper demonstrates a technique to empirically estimate the financial costs (or savings) of employing people with disabilities, in order to provide a mechanism for organizations to develop a “business case” for hiring these employees. We conducted a utility analysis, a technique common in Human Resources Management (HRM), to illustrate how the...

Introduction Over 50% of medical students worldwide report experiencing mistreatment and abuse during their clinical education, yet only a small proportion of students report these concerns to administration. It is unknown how medical students make sense of their experiences of mistreatment and come to decide whether to formally report these experi...

Despite legislation on diversity in the workplace, people with disabilities still do not experience the same access to work opportunities as do their counterparts without disabilities. Many employers have been shown to harbor sincere yet ill-founded views about the work-related abilities of people with disabilities; these negative views are often a...

Various multiple-disciplinary terms and concepts (although most commonly “interdisciplinarity,” which is used herein) are used to frame education, scholarship, research, and interactions within and outside academia. In principle, the premise of interdisciplinarity may appear to have many strengths; yet, the extent to which interdisciplinarity is em...

In our introduction to this special issue on the gig economy, we provide some context to how and why this phenomenon should be studied, with a particular emphasis on Human Resource Management. We then describe the four articles that comprise the special issue, and we note some common themes. Our introduction concludes with some suggestions for futu...

Purpose Although organizations expect employees to share knowledge with each other, knowledge hiding has been documented among coworker dyads. This paper aims to draw on social exchange theory to examine if and why knowledge hiding also occurs in teams. Design/methodology/approach Two studies, using experimental (115 student participants on 29 tea...

In our introduction to this special issue on understanding knowledge hiding in organizations, we provide some context to how and why this phenomenon should be studied. We then describe the five articles that comprise the special issue, and we note some common themes and divergences in this collection. Our introduction concludes with some suggestion...

Lapierre et al. (2018) provide a compelling set of reasons why conducting research in organizational settings should include investing time and energy to foster and promote enhanced relationships with organizational stakeholders. We agree that managing research partnerships carefully is paramount to creating the conditions necessary to implement ri...

Purpose-Academic knowledge work often presumes collaboration among interdependent individuals. However, this work also involves competitive pressures to perform and even outperform others. While knowledge hiding has not yet been extensively examined in the academic environment, this study aims to deepen the understanding of the personal (individual...

Purpose-Academic knowledge work often presumes collaboration among interdependent individuals. However, this work also involves competitive pressures to perform and even outperform others. While knowledge hiding has not yet been extensively examined in the academic environment, this study aims to deepen the understanding of the personal (individual...

Purpose Effective information security management is a strategic issue for organizations to safeguard their information resources. Strategic value alignment is a proactive approach to manage value conflict in information security management. Applying a critical success factor (CSF) analysis approach, tThis paper aims to proposes a critical success...

Purpose The belief that knowledge actually expands when it is shared has been deeply rooted in the mainstream knowledge management literature. Although many organizations and managers expect employees to share their knowledge with their colleagues, this does not always occur. This study aims to use the conservation of resources theory to explain wh...

Objective: To examine the need, availability and use of formal and informal workplace resources, and uncover differences across the life course for adults with arthritis. Method: Focus groups and interviews were conducted with young (ages 18 to 34 years, n = 7), middle-aged (ages 35 to 54 years, n = 13) and older adults (>55 years, n = 25) livin...

Purpose: To understand the similarities and differences in the employment participation of people living with arthritis across the life course. Method: Focus groups and interviews were conducted with young (ages 18–34 years, n = 7), middle-aged (ages 35–54 years, n = 13) and older adults (>55 years, n = 25) with arthritis. Participants were asked a...

Using a pattern-oriented approach, we identified clusters of leaders who shared theoretically meaningful combinations of transformational, contingent reward, management by exception active, management by exception passive, and laissez-faire leadership styles. Drawing upon conservation of resources theory, we examined whether leaders who shared a si...

Purpose As e-HRM systems move into the ‘smart’ technology realm, expectations and capabilities for both the automational and informational features of e-HRM systems are increasing. This chapter uses the well-established DeLone and McLean (D&M) model from the information systems literature to analyze how a smart workforce management system can creat...

Non-standard employment is frequently used by organizations and it is often tailored to meet organizational needs. Interestingly, a diversity of arrangements has developed. This chapter provides a typology of the most commonly used non-standard contracts, and illustrates how employment and working conditions may vary. It further elaborates on the p...

Although many managers assume that the use of contingent workers helps organizations lower their costs, it is unclear if these anticipated savings actually materialize once these workers' productivity and indirect costs are taken into account. The purpose of this paper is to identify the conditions under which contingent workers may (or may not) be...

Members of virtual teams lack many of the visual or auditory cues that are usually used as the basis for impressions about fellow team members. We focus on the effects of the impressions formed in this context, and use social exchange theory to understand how these impressions affect team performance. Our pilot study, using content analysis (n = 19...

Purpose: Drawing from the tenets of transformational leadership theory, the purpose of this study was to examine the nature of effective peer mentoring of adults with a spinal cord injury (SCI) from the perspective of mentees. Methods: The study utilised a qualitative methodology (informed by a social constructionist approach), involving 15 adul...

In order to motivate individuals to share their knowledge in online communities, the use of extrinsic rewards and goals is a typical approach. However, extrinsic motivation may have unintended consequences. Although past studies have examined the direct effect of extrinsic motivation on intrinsic motivation, no research to date has investigated how...

This chapter defines the transformational leadership and well-being. It reviews the research that has accumulated since Sivanathan et al. to assess whether this research supports their proposed mediated relationships. According to conservation of resources theory, individuals strive to acquire and maintain resources. There are various types of reso...

This study investigated the potential impact of leadership style on leaders’ emotional regulation strategies and burnout. Drawing on the full-range model of leadership and Conservation of Resources (COR) theory, we tested whether transformational, contingent reward, management by exception–active and –passive, or laissez-faire leadership exert dire...

The relationship between distributive justice and theft is well established, but the underlying mechanism for this relationship is not yet well understood. We expect that the discrete emotions that individuals experience when they have been paid unfairly may influence how they behave and their personality traits help them cope with unfair pay. In t...

Unfortunately, knowledge hiding among employees frequently occurs in today’s competitive organizational realities, and is a pressing matter at the workplace. It has been documented at the individual or dyadic level, but we expect that it also occurs as a team-level phenomenon. The aim of this study is two-fold. First, to conceptualize team-level kn...

Research has begun to document the negative organizational consequences of knowledge hiding, or the intentional attempt to conceal knowledge, among employees. However, different knowledge hiding behaviours exist, and we explore whether some types of knowledge hiding are more harmful than others. Although theory would suggest that knowledge hiders r...

Using relative deprivation theory, we examined the role of narcissism in moderating the relationships between objective overqualification and perceived overqualification, job satisfaction, and career-related work stress. Permanently employed participants (N = 292) completed an online survey, which included measures of narcissism, overqualification,...

This study considers the dilemma faced by employees every time a colleague requests knowledge: should they share their knowledge? We use adaptive cost theory and self-efficacy theory to examine how individual characteristics (i.e., self-efficacy and trait competitiveness) and situational perceptions (i.e., ‘busyness’ and perceived competition) affe...

The popular press reports anecdotal benefits of organizational initiatives that are designed to improve employees' work–life balance and wellness, but the long-term impact of these initiatives on firms' financial performance is unknown. Our longitudinal study of publicly traded Canadian organizations uses the strategic human resources management fr...

Customer service is an important aspect of virtually all organizations. Thus, many try to find ways to improve it. Web-based live-chat support services are one promising means toward this end. However, such services and their success factors have been rarely studied. This study bridges this gap. It builds on justice and service marketing theories,...

This chapter describes research focused specifically on the relationship between transformational leadership behaviors and employee psychological well-being. It summarize the literature that examines how transformational leadership behaviors affect leaders' psychological well-being. Currently, the transformational-leadership literature focuses on t...

Because of the importance of board members’ resource provision and monitoring, a substantial body of research has been devoted to ascertaining how directors can be incented to perform their responsibilities. We use social exchange theory to empirically examine how board members’ resource provision and monitoring are affected by their perceptions of...

Despite the widespread use of resumes, little is known about whether recruiters value applicants’ volunteer experience, and if they value some kinds of volunteer experience more than others. Based on a sample of recruiters (n=135) who each rated a series of resumes with different amounts and types of paid and volunteer experience, our results sugge...

This study examines how group decision processes are affected by the perceived emergent expertise of a group member in situations where a correct solution is not readily verifiable. Using a moderately judgmental task, as opposed to an intellective task, the results of our experiment suggest that when group members are aware of performance feedback:...

Despite the efforts to enhance knowledge transfer in organizations, success has been elusive. It is becoming clear that in many instances employees are unwilling to share their knowledge even when organizational practices are designed to facilitate transfer. Consequently, this paper develops and investigates a novel construct, knowledge hiding. We...

End users are said to be "the weakest link" in information systems (IS) security management in the workplace. They often knowingly engage in certain insecure uses of IS and violate security policies without malicious intentions. Few studies, however, have examined end user motivation to engage in such behavior. To fill this research gap, in the pre...

The use of information technologies in virtual teams has become common, but little is known about how psychological factors may affect future usage decisions in this context. Our study focuses on psychological collectivism, which is an individual-level form of collectivism (an individual trait capturing people’s “team spirit” or psychological attac...

Purpose This empirical study aims to determine whether justice perceptions formed in one context (i.e. the agency or the client) relate to work behaviors in another context (i.e. the client or the agency). To provide a balanced perspective, it seeks to examine both organizational citizenship behaviors (OCBs) and counterproductive workplace behavior...

Contingent workers, who do not have ongoing employment with a single organization, are an increasingly important component of the workforce in many countries (e.g., Batt, Holman, & Holtgrewe, 2009; De Cuyper et al., 2008; Mauno, Kinnunen, Mäkikangas, & Nätti, 2005). The proportion of workers with contingent work arrangements, alternatively known as...

Companies often go to great lengths to ensure that service representatives are friendly during their interactions with customers. Friendliness, however, is not always enough - customers must believe that employees are being authentic in their exchanges. Unfortunately, providing an authentic customer service experience becomes complicated when compa...

In this paper we use adaptive cost theory and job-demands resource theory to examine a stressor faced by many leaders: the enactment of a transformational leadership style. Whereas much of the existing research literature about transformational leadership focuses on how these leaders can improve the productivity or well-being of their followers, we...

The rapid growth in the use of wireless communication and portable devices has created a potential for a variety of mobile work support. However, few studies have explored the nature of mobile work, examined the needs for its support, and identified the appropriate support for various kinds of work in mobile contexts. In our study, a mobile task mo...

This paper presents two experiments that examine the possible effects of competition (individual and team), and time constraints on knowledge hiding and knowledge sharing. Results suggest that competition plays a stronger role in knowledge sharing behaviors, but less of a role in knowledge hiding behaviors, while time, although a common excuse for...

In this chapter, the authors do a citation analysis on Hofstede's Culture's Consequences in IS research to re-examine how IS research has used Hofstede's national culture dimensions. They give a brief history of Hofstede's research, and review Hofstede's cultural dimensions and the measurement of them. The authors then present the results from thei...

This chapter discusses why employees keep their knowledge to themselves. Despite managers’ best efforts, many employees tend to hoard knowledge or are reluctant to share their expertise with coworkers or managers. Although many firms have introduced specialized initiatives to encourage a broader dissemination of ideas and knowledge among organizati...

High-quality customer service is an integral part of any successful enterprise, but providing it can be a challenge for online merchants, especially when customers are complaining about each other. This study examines how justice and trust affect user acceptance of e-customer services by conducting an online experiment involving 380 participants. T...

This chapter discusses why employees keep their knowledge to themselves. Despite managers' best efforts, many employees tend to hoard knowledge or are reluctant to share their expertise with coworkers or managers. Although many firms have introduced specialized initiatives to encourage a broader dissemination of ideas and knowledge among organizati...

This study replicates and extends Coyle-Shapiro and Morrow’s study (Coyle-Shapiro, J.A.-M., & Morrow, P.C. 2006. Organizational and client commitment among contracted employees. Journal of Vocational Behavior, 28, 416–431) of organizational and client commitment among contracted employees. Our study focuses on temporary workers rather than long-ter...

Among adult employees, interpersonal injustice and abusive supervision predict aggression toward supervisors at work. The aim of this study was to assess whether similar relationships exist among teenage employees and, further, whether teenagers' reasons for working moderate these relationships. Multiple regression analyses on data from 119 teenage...

In the context of the changing nature of work and the continuing growth of contingent employment contracts, this article examines the consequences associated with various forms of individually-negotiated, fixed-term contracts. This article first draws a distinction between what can be labeled as independent contracting arrangements, where the worke...

This study investigated whether organizational factors such as employees’ perceptions of management’s support for knowledge sharing, their perceptions of the organization’s social interaction culture, the organization’s size, and the organization’s available knowledge sharing technology, as well as whether individual factors such as age, gender, an...

Information systems (IS) researchers have begun to investigate how national culture, as articulated by Hofstede, affects a wide variety of issues. A citation analysis of IS articles that cite Hofstede's research on national culture suggests that most research is focused on issues related to IS management and to IS, while issues related to IS develo...

"August, 2000." Thesis (M. Sc.)--Queen's University, 2000. Includes bibliographical references.

This paper presents a conceptual model that incorporates theoretical advancements in research in organizational behavior to examine CEO-director relations. We focus specifically on the effects of trust and distrust on the boardroom behaviors of corporate director; and how these behaviors affect the effectiveness of the director. We suggest that the...

In this brief practitioner focussed report we review the literature on contractors with three aims. Firstly, we set out to succinctly document the lack of breadth and nature of the research and theory to date. Secondly, we explore the challenges and opportunities the contract workforce poses to both the academic and practitioner and thirdly, we beg...