Caroline Chan

Caroline Chan
The University of Newcastle, Australia · Discipline of Management

PhD

About

23
Publications
39,658
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442
Citations
Introduction
Skills and Expertise

Publications

Publications (23)
Article
Purpose The purpose of this paper is to investigate the role of institutional forces in shaping the operations of halal meat supply chain in Australia, one of the world’s largest producers and exporters of halal meat. This research examines how the halal meat production requirements are fulfilled and maintained throughout the supply chain in a non...
Conference Paper
Full-text available
The purpose of this paper is to discuss the factors that influence the operations of the halal meat supply chain in the environment of a non-Muslim-majority country – Australia. Australia, a non-Muslim-majority country, is a major producer and exporter of halal meat to Muslim countries. This study is based on 31 interviews of various stakeholders i...
Conference Paper
Full-text available
Australia has the reputation of being a major producer of halal red meat in the world. In the wake of Muslim consumers' awareness of halal status and the growing demand of the multi-billion halal industry, this paper aims to explain the factors that are critical for ensuring a successful implementation of halal red meat supply chain in Australia. F...
Conference Paper
Consumers receive food-related information from various sources and strive to make informed food choices regarding their health, lifestyle and belief. To be effective and reliable, the information consumers receive needs to be from a credible source and delivered to them in a way they trust. The aim of this study was to investigate the sources and...
Article
Full-text available
Until recently little research has been undertaken into the process of eCommerce implementation, especially in relation to the implementation of business-to-business (B2B) relationships. Given the complexity of this process we have, in this paper, endeavoured to contribute to what we perceive as a gap in the body of theory surrounding the implement...
Technical Report
Full-text available
Consumers are looking for more product information, but what information are they looking for? And in this connected world, who do they trust to deliver the information? Information about food products covers mandatory nutritional information, the ingredients list, health and nutrient claims, and a range of other information. This includes informat...
Conference Paper
Full-text available
A network ethnography methodology was developed to understand and explain the influence of social capital on social network structures. This approach was applied to an inter-organizational technology cooperation group to identify causes of low group participation and engagement and opportunities to increase those factors. A cluster of key actors at...
Conference Paper
Full-text available
Recently, the image of the Halal food industry has been tarnished due to increasing number of fraud Halal certification and physical contamination of Halal food products. Halal food consumers started to question the authenticity of the Halal integrity of the Halal food products that they consumed especially products that came from non-Muslim majori...
Article
Full-text available
This paper reports on a qualitative study aimed at investigating whether Australian Information Systems (IS) students undertaking a team-based capstone subject with real clients believed the subject had enhanced their employability skills. This research is important because UK and Australian governments and industry are increasingly pressuring univ...
Article
Full-text available
Redress provides a formalized recourse to consumers in lodging complaints against poor customer service. Its importance is heightened in the realm of B2C e-business where traditional means of establishing rapport with brick-and-mortar stores do not exist. However, redress has yet to be aptly understood and the study of its role in e-business has be...
Conference Paper
Full-text available
Generic skills are increasingly the focus of universities worldwide and are often developed in professional practice courses. This paper presents qualitative findings from students regarding their perceptions of the generic skills they developed during a capstone course in an Information Systems program. The study found that the capstone course imp...
Conference Paper
Full-text available
It is challenging to teach supply chain management (SCM) practices and technologies to tertiary students. This is because the back-end and highly dynamic processes can be difficult to visualise and because many students only have experience as a consumer. This paper reports the authors' experiences using a variety of multimedia and interactive enha...
Conference Paper
Full-text available
Stages-of-growth has been the most popular approach used for strategy development and implementation. The major stages of growth models such as C. F. Gibson and R. F. Nolan (1974) have been widely discussed and are particularly useful in understanding the implementation of IS in organisations. These models might be more representative of e-commerce...
Article
Two of the most commonly used classifications in IS research are the factor approach and the process approach. While many studies of IS implementation have been undertaken using a factor approach, little research has so far occurred into the process of eCommerce implementation, especially in relation to the implementation of eCommerce in business-t...
Conference Paper
Full-text available
Despite the significant literature in strategic I.S. planning and software project management, less is known about the issues involved in developing eCommerce projects. This paper introduces a new strategy for managing business-to-business (B2B) eCommerce projects. We identify the specific needs of eCommerce application development and show how ‘tr...
Conference Paper
Full-text available
Until recently, little research had been undertaken into the process of e-commerce implementation, especially in relation to the implementation of business-to-business (B2B) relationships. Given the complexity of this process, we endeavour to contribute to what we perceive as a gap in the body of theory surrounding the implementation process in the...
Article
Full-text available
Despite the popularity of E-commerce technologies and applications, very few studies have attempted to examine in depth the factors which underpin the adoption process and the impact which the adoption of one innovation may have on subsequent E-commerce implementations within a single organisation. The study upon which this paper is based approache...
Article
Discusses the issue of business-to-business e-commerce implementation and the factors affecting it, considering the appropriateness of the various theories which underpin research into systems implementation (primarily diffusion of innovation and traditional change management theory). Describes the results of a case study of BHP Steel, the largest...
Article
Full-text available
The BHP Steel has been long recognised as one of the leaders in Australian E-commerce initiatives. This paper examines the E-commerce implementation process within this organisation and draws conclusions about ways in which large companies can optimise their E-commerce implementations. The findings from BHP Steel's four major E-commerce projects ov...
Article
Full-text available
This paper discusses the issue of business-to-business E-commerce implementation and the factors which affect its implementation, considering the appropriateness of the various theories which underpin research into systems implementation (primarily diffusion of innovation and traditional change management theory). In this paper we describe the resu...
Article
Full-text available
EDI has become a popular area for academic research since the late 1980's. Yet most of the studies which have been undertaken have tended to focus either on the strategic planning and requirements elicitation for EDI, which take place before the system is implemented, or have been concerned with issues such as the integration of EDI into internal a...
Article
Full-text available
The success of supply chain management (SCM) practices often depends on small firms in the supply chain adopting these practices, yet they are often reluctant to do so. The existing literature mostly explores SCM adoption barriers rather than approaches to encourage adoption. This paper argues that an educational perspective has promise, and propos...

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