Carmen C. Lewis

• PhD in Business Administration - Management Information Systems
• Troy University

With the publication of this article, we are making available the dataset collected for and analyzed in our 2018 MIS Quarterly article “The Effects of Communication Mode and Culture on Deception Detection Accuracy.” Our article examined the relationships between computer-based modes of communication and national culture on deception detection succe...

bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background: Computer-mediated communication (CMC) is an important part of work life. However, this communication can be dishonest, and when people attempt to judge dishonesty, irrespective of the cues available, they tend to rely on a few nonverbal cues...

This study examines the digital transformation of a U.S. hospital’s perioperative process, which yields targeted performance alignment to strategy. Based on a 184-month longitudinal study of a large 1,157 registered-bed academic medical center, the observed effects are viewed through a lens of information technology (IT) impact on core capabilities...

This study examines the development and use of balanced scorecard metrics as key performance indicators within each stage of the perioperative process to enable business process management across the entire process to gauge performance and target improvement opportunities. The identification of existing limitations, potential capabilities, and the...

Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospital's perioperative operations. Specifically, this paper highlights data-driven efforts within perioperative sub-processes to...

This case study investigates business process redesign within the perioperative process as a method to achieve digital transformation. Specific perioperative sub-processes are targeted for improvement and digitalization, which provide new opportunities. Based on a 181-month longitudinal study of a large 1,157 registered-bed academic medical center,...

This study examines the digital transformation of perioperative scheduling within the hospital environment to achieve operational excellence. Based on a 181-month longitudinal study of a large 1,157 registered-bed academic medical center, the observed effects are viewed through a lens of information technology (IT) impact on core capabilities and c...

Based on a 177-month longitudinal study of a large 1,157 registered-bed academic medical center, this research examines the observed effects associated with the digital transformation of a United States hospital’s perioperative process. The observed effects are viewed through a lens of information technology (IT) impact on core capabilities and cor...

This research examines systematic quality control checks (QCCs) developed to safeguard the data quality assurance of perioperative electronic medical records (EMRs). The resulting perioperative EMR reconciled data supports patient care documentation, patient billing, perioperative data analysis, and regulatory agency audits. This case study identif...

As the world“gets smaller” and more people engage in cross-cultural communications, their ability to successfully separate truth from deception can be critically important. Yet it is challenging. While deceptive communication has been studied for decades, some areas are not well understood. In particular, two areas that could benefit from further r...

This case study investigates key performance indicators, balanced scorecards, and performance dashboards within the perioperative process to target and achieve improvement aligned to overall hospital strategy. Specific perioperative sub-process metrics aggregated from electronic medical record data within integrated hospital information systems are...

This chapter identifies how dynamic technological activities of analysis, evaluation, and synthesis, applied to internal and external organizational data, can highlight complex relationships within integrated hospital processes to target opportunity for improvement and ultimately yield improved capabilities aligned to hospital strategy. This case s...

This study examines the development and use of balanced scorecard metrics as key performance indicators within each stage of the perioperative process to enable business process management across the entire process to gauge performance and target improvement opportunities. The identification of existing limitations, potential capabilities, and the...

Social media has become widely adopted in both society and business. However, the academy has been slow to leverage social media as a learning tool. The purpose of this study is twofold. First, this study explores student perceptions about the use of social media in face-to-face classroom environments. Second, this study examines how social media,...

Deceptive communication is a part of everyday life, regardless of one’s geographical location or method of communication. Very little research has examined the role of espoused cultural values in the preferences that individuals hold when considering to deceive others. These preferences include the relationship and the sex of the target of the dece...

This study examines the development and use of multiple scorecard metrics within each stage of the perioperative process as key performance indicators to enable business process management practices across the entire process to target and measure continuous improvement. This paper identifies how dynamic technological activities of analysis, evaluat...

Dynamic technological activities of analysis, evaluation, and synthesis can highlight complex relationships within integrated processes to target improvement and ultimately yield improved processes. Likewise, the identification of existing process limitations, potential capabilities, and subsequent contextual understanding are contributing factors...

This study examines business process management practices of business analytics via balanced scorecards and performance dashboards within hospital processes to target and achieve improvement aligned to strategy. The study maps specific perioperative metrics in the hospital environment to clinical results and demonstrates how business process manage...

Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospital’s perioperative operations. Specifically, this paper highlights data-driven efforts within perioperative sub-processes to...

E-business based e-lance networks can impact the coordination and completion of work within organizations and improve efficiencies in global supply chains. This may be particularly true for organizations mitigating sudden demand spikes, or lacking internal expertise and bandwidth. However, little is known about what governance and social control me...

This study examines business process management practices applied to monitor, measure, and improve reusable surgical instrument/device reprocessing and instrument-to-patient tracking within the hospital environment. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external org...

The current environment in the United States surrounding health care issues such as spending, costs, access, and affordability points toward a societal obligation to help provide for those who cannot pay the costs of their own care. Hospitals are often one of the largest employers in communities, and like many other organizations, view providing ch...

Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous process improvement, workflow balancing, process benchmarking, and process reengineering within a hospital’s perioperative operations. Specifically, this paper highlights data-driven efforts within perioperative s...

Recently, the focus of healthcare in the United States has shifted toward monitoring and improving clinical outcomes to meet new regulatory and reimbursement requirements. Likewise, hospitals in the United States must report and improve clinical outcomes more now due to the American Recovery and Reinvestment Act of 2009 and the Joint Commission on...

This 136-month longitudinal case study covers a clinical scheduling IS (CSIS) implementation, integration, and use within an academic medical center’s perioperative process. The resulting systematic analysis and subsequent contextual understanding of the perioperative process identified complexity, change dynamics, and opportunity for improvement....

Purpose – The purpose of this paper is to contribute to assertiveness research and assess the differences in assertiveness as it relates to gender, national culture, and ethnicity. Design/methodology/approach – The data for the study are from 231 undergraduate students majoring in business at one of four academic institutions: three in the USA a...

Dynamic technological activities of analysis, evaluation, and synthesis can highlight complex relationships within integrated processes to target improvement and ultimately yield improved processes. Likewise, the identification of existing process limitations, potential capabilities, and subsequent contextual understanding are contributing factors...

This article provides a life-stage development theory perspective that is used to examine the relationship between age and the motivation to use influence tactics in work organizations. It examines how life-stage development sometimes encourages, and at other times discourages, the propensity to use influence tactics in a workplace. Thus, this arti...

This study examines business process management practices applied to monitor, measure, and improve a hospital's perioperative supply workflow and corresponding inventory management. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal and external organizational data can highlight com...

Our effectiveness as instructors lies ultimately in how well our students can understand and apply the concepts we teach. In response to the growing importance of accountability in the educational process and the abundance of social networking technology and communication tools available for possible classroom use, this paper will use The Unified T...

As a technology solution, radio frequency identification (RFID) has proven increased efficiency and accuracy within traditional production and inventory control environments. Likewise, RFID also offers increased transparency, accountability, and quality across the healthcare industry. Specifically, this paper provides an a priori perspective to imp...

This study examines business process management practices of balanced scorecard and dashboard applications to monitor, measure, and improve a hospital's perioperative process at strategic, tactical, and day-to-day operations levels. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal...

The goal of this paper is to better understand how individuals emotionally respond to common advertisement sounds. We attempt to model the antecedents to the emotional response variable by developing a set of hypotheses predicting emotional reaction and empirically test the hypotheses using data from 153 laboratory participants. During the survey,...

This study examines industrial and operations management practices of continuous process improvement, process benchmarking, and process reengineering to evaluate and improve the perioperative process within a hospital environment. This paper identifies how dynamic technological activities of analysis, evaluation, and synthesis applied to internal a...

As a technology solution, radio frequency identification (RFID) has proven increased efficiency and accuracy within traditional production and inventory control environments. RFID also offers increased transparency, accountability, and quality across the healthcare industry. This paper provides an a priori perspective to implementing RFID applicati...

The push for value-driven healthcare has resulted in numerous calls for increased transparency and accountability across the healthcare industry. This paper provides an a priori perspective to perioperative process transparency and accountability within a hospital environment by describing, examining, and discussing case-study research across a hos...

This study examines data mining as an extension of heuristic development to support continuous process improvement in perioperative scheduling. This paper identifies how dynamic technological activities of synthesis, analysis, and evaluation can highlight complex relationships within integrated information systems through existing patterns of assoc...

This study examines data mining as an extension of system design to support continuous process improvement. This paper identifies how dynamic technological activities of synthesis, analysis, and evaluation can highlight complex relationships within integrated information systems through existing patterns of associated organizational data. The ident...

Although much research into deceptive communication has been conducted in the last several years, little of it has focused on deception outside of a North American context. Similarly, most deceptive research has investigated face-to-face verbal communication and neglected computer-mediated communication modes. This paper describes a study in progre...

Deception research has been primarily studied from a Western perspective, so very little is known regarding how other cultures view deception. Cross-cultural deception research is important due to the escalation of cross-cultural communication. Therefore, this study proposes a framework for understanding the role Korean and American culture plays i...