Carlos Francisco Simões Gomes

Carlos Francisco Simões Gomes
  • D.Sc
  • Professor at Fluminense Federal University

Professor

About

1,064
Publications
347,416
Reads
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5,219
Citations
Current institution
Fluminense Federal University
Current position
  • Professor
Additional affiliations
August 2010 - present
Fluminense Federal University
Position
  • Professor (Full)

Publications

Publications (1,064)
Article
Full-text available
Predictive maintenance is an approach that relies on the actual condition of equipment to determine when maintenance should be performed, aiming to predict failures before they occur. This minimizes downtime and the costs associated with corrective maintenance through the use of smart sensors and the Internet of Things (IoT). When these technologie...
Article
In recent years, the Brazilian Navy (MB, in Portuguese) has incorporated large ships into its fleet, such as the Bahia Multipurpose Dock Ship (MDS) and the Atlantico Multipurpose Aerodrome Ship (MAS). These ships allow the naval force to operate with various types of vehicles, but especially aircraft. However, there is a gap in MB’s capacity in ter...
Conference Paper
Full-text available
Resumo Objetivo: este trabalho tem como objetivo apresentar o Método PAPER (Prioritization of Academic Papers with R) por meio de uma ferramenta web para auxiliar pesquisadores e estudantes na priorização de documentos acadêmicos que serão incluídos em uma Revisão Sistemática da Literatura (RSL) e na Análise Bibliométrica. Metodologia: o Método PAP...
Article
Full-text available
The study employed the THOR-2 method to select a federal unit (UF) in Brazil’s Midwest and South regions for investments in biodiesel production, considering ESG criteria. Evaluating six criteria, such as actual production and installed capacity, it was identified that Rio Grande do Sul stood out as the best option, for its established capacity, op...
Article
Full-text available
Designing Streets for People involves selecting appropriate materials, determining the optimal configuration, and finding the best solution based on technical criteria for urban structures. This paper aims to identify the best solution by comparing two multicriteria decision-making methods: the WISP (Weighted Sum-Product) and AHP-Gaussian, which re...
Conference Paper
Full-text available
Strategic management is a fundamental process for global companies that wish to remain competitive in an increasingly dynamic and complex market. However, relying solely on the Balanced Scorecard may not be enough to guarantee your success. Companies must prioritize strategic projects, aligned with the business vision, that contribute to achieving...
Poster
Full-text available
O artigo intitulado “Priorização dos casos de testes de software: uma abordagem utilizando Clustering e AHP-gaussiano” tem como objetivo otimizar a priorização de casos de testes de software para maximizar a detecção de falhas. Foram empregadas duas abordagens principais: 1) AHP-Gaussiano: Um método de apoio à decisão que prioriza casos de teste co...
Conference Paper
Full-text available
O presente trabalho visa apresentar uma análise da concorrência corrente no Exército Brasileiro (EB) para aquisição de Viaturas Blindadas de Combate Obuseiro Auto Propulsado (VBC OAP), calibre 155mm, para complementar/substituir parcialmente a frota de Obuseiros M-109 da-quela força. Para tanto,é realizada a análise das alternativas e seus critério...
Conference Paper
Full-text available
Segmentar potenciais clientes é essencial para entender as necessidades e preferências de diferentes grupos, o que leva a estratégias de marketing mais efetivas e personalizadas. Integrando métodos não supervisionados de machine learning e Apoio Multicritério à Decisão (AMD), as empresas podem realizar análises complexas e aprofundadas, identifican...
Conference Paper
Full-text available
O presente trabalho tem como objetivo conduzir uma análise bibliométrica para fornecer um panorama detalhado da pesquisa sobre o Critério de Markowitz, revelando as principais tendências e fornecendo uma visão geral descritiva da produção científica sobre o tema desta pesquisa. A metodologia inclui estudo bibliométrico por meio do software BiblioMa...
Conference Paper
Full-text available
This research study investigates the use of a Python Streamlit App developed for the MEREC-SPOTIS Multicriteria Decision Aid (MCDA) method. To show the use of the tool, an analysis will be carried out on the acquisition of Lead in Fighter Trainer (LIFT) aircraft, for the Brazilian Air Force (FAB). In light of the recent acquisition of advanced figh...
Conference Paper
Full-text available
O desemprego afeta todas as camadas da sociedade, acarretando riscos para a sobrevivência individual e coletiva. A escolha da profissão é crucial para o sucesso na sociedade, e este estudo visa apoiar os trabalhadores na decisão de onde exercer suas profissões, implementando uma abordagem híbrida multicritério para tomada de decisão. Por meio dos m...
Conference Paper
Full-text available
O software BiblioMagika® é uma ferramenta de análise bibliométrica que gerencia grandes volumes de dados, e facilita a preparação e a análise de dados científicos provenientes da base Scopus. O presente artigo tem como objetivo investigar de forma sistemática todas as características do BiblioMagika®. Sendo o foco deste trabalho as etapas de coleta...
Conference Paper
Full-text available
O objetivo deste artigo é apresentar uma ferramenta computacional que utiliza o método híbrido multicritério FUCOM-RAFSI em R. O método FUCOM (Full Consistency Method) gera os pesos dos critérios, e o método RAFSI (Ranking of Alternatives Through Functional Mapping of Criterion Sub-Intervals Into a Single Interval) ordena a alternativa. A ferrament...
Conference Paper
Full-text available
Nos últimos anos, a Educação no Brasil passou por um grande progresso, mas ainda há desafios relevantes que necessitam de uma análise mais aprofundada para serem superados. A compreensão do desempenho da educação é crucial para a busca de melhorias nas medidas necessárias para o futuro da Educação brasileira. O objetivo deste estudo foi investigar...
Conference Paper
Full-text available
Neste artigo é feita uma revisão sistemática da literatura sobre o uso de Métodos de Apoio Multicritério à Decisão (AMD) na priorização de demandas na área de Suprimentos. No contexto atual, há o desafio de atender todas as demandas em tempo hábil e com a qualidade requerida, especialmente em grandes empresas que possuem um alto volume de trabalho...
Conference Paper
Full-text available
O presente estudo apresenta a utilização do método híbrido PSI-WISP na seleção de moto aquática para composição de frota de uma empresa locação de equipamentos aquáticos da Região dos Lagos- RJ. O objetivo principal é selecionar a moto aquática que atenda as demandas de locação da empresa, promovendo economia e satisfação dos clientes. Para isso, f...
Conference Paper
Full-text available
Este artigo aborda o desenvolvimento de uma ferramenta computacional para apoio à tomada de decisão multicritério utilizando o método Analytic Hierarchy Process-Range (AHP-Range). O objetivo principal é analisar o AHP-Range e criar uma ferramenta em Python que simplifique sua aplicação, permitindo análises detalhadas e precisas sem a necessidade de...
Conference Paper
Full-text available
Este artigo apresenta o desenvolvimento de uma ferramenta web interativa que integra os métodos Preference Selection Index (PSI), Modified Preference Selection Index (MPSI), Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) e Combined Compromise Solution (CoCoSo) para suporte à tomada de decisão multicritério. Desenvolvida em...
Conference Paper
Full-text available
O artigo tem como objetivo apresentar a plataforma computacional Communalities on Ranking and Objective Weights Method (CROWM), destacando suas funcionalidades e sua aplicabilidade na tomada de decisões. No contexto atual de transformação digital, em que a análise de grandes volumes de dados é essencial para a sustentabilidade organizacional, o CRO...
Conference Paper
Full-text available
A agenda sustentável 2030 definida pela Organização das Nações Unidas estruturou os objetivos de desenvolvimento sustentável para os quais países, e consequentemente as organizações localizadas nestes países, devem priorizar para o alcance das metas. A redução substancialmente da geração de resíduos é uma destas metas que as empresas estão investin...
Conference Paper
Full-text available
A transição para um modelo econômico sustentável e inclusivo é crucial para enfrentar desafios sociais e ambientais. A Responsabilidade Social Corporativa (RSC) e os Investimentos Socialmente Responsáveis (ISR) estão em ascensão, com expectativas de alcançarem US$35 trilhões até 2025. No entanto, a avaliação objetiva das métricas ambientais, sociai...
Article
Full-text available
Market competitiveness drives the electric motors industry, which in turn necessitates the selection of optimal production scenarios, particularly in the context of packaging. This is crucial for maintaining competitiveness and meeting the rigorous quality and logistical demands that are characteristic of this industry. This paper presents a system...
Article
Full-text available
Purpose This paper aims to comprehensively analyze renewable energy alternatives in Brazil, focusing on identifying the most suitable option for investment in the country’s sustainable development. Design/methodology/approach The study adopts the step-wise weight assessment ratio analysis-multiobjective optimization by ratio analysis −3NAG (a comb...
Patent
Full-text available
O código operacionaliza as equações do Método Simplex.
Patent
Full-text available
O software operacionaliza as equações do método AHP-Gaussiano.
Article
Full-text available
With the PROSUB program, the Brazilian Navy (MB) has been renewing its fleet of submarines. However, this is not a movement that is exclusively Brazilian. With the worsening of crises around the world, many countries are in the process of expanding their armed forces, and coastal nations, in particular, are paying significant attention to their sub...
Article
Full-text available
Corn crops can be irrigated using surface irrigation methods (furrows, horizontal pots, strips), as well as fixed or mobile sprinklers under canopy and localized irrigation (drip and micro sprinklers). The selection of the most appropriate irrigation method and system for a particular situation depends on an assessment of the available physical res...
Article
Full-text available
The selection of a navy ship is essential to guarantee a country’s sovereignty, deterrence capabilities, and national security, especially in the face of possible conflicts and diplomatic instability. This paper proposes the integration of concepts related to multi-criteria decision making (MCDM) methodology and machine learning, creating the Simpl...
Patent
Full-text available
Ferramenta para Escolha de Métodos de Decisão Multicritério. Referência: Diniz, Bruno Pereira et al. Framework Decision-Making Methods Assistant (DMMA) em VBA (v.1). 2024.
Technical Report
Full-text available
Software registrado no INPI, desenvolvido com base no Método de Decisão Multicritério AHP-RANGE, com o objetivo de apoiar a tomada de decisão. Criado em 2024 no âmbito do programa de mestrado da Universidade Federal Fluminense (UFF), o software oferece uma solução eficiente para a análise multicritério em processos decisórios.
Conference Paper
Full-text available
Several countries have adopted awards as a stimulus and recognition for companies that stand out in the management of the quality of products and services. Stakeholder involvement must be infiltrated into the values and mission of companies to reinforce, mainly, corporate governance, providing transparency and accountability to the developed busine...
Chapter
Full-text available
In the context of sustainable development worldwide, issues related to public policy for building a sustainable world have played a significant role in advancing sustainable, economic, and technological aspects with high potential. In this scenario, this study is based on a consolidated database from two different sources of information, where its...
Article
Full-text available
Decision-support methods are crucial for analyzing complex alternatives and criteria in today’s data-driven world. This Systematic Literature Review (SLR) explores and synthesizes knowledge about decision support methodologies that integrate Multicriteria Decision Making (MCDM) and Principal Component Analysis (PCA), an unsupervised Machine Learnin...
Conference Paper
Full-text available
In the realm of decision-making within highly complex environments, evolving numerous variables, circumstances, scenarios, and multiple decision-makers with different perspectives and knowledge concerning a problematic situation, the study proposes extensive modelling for the SAPEVO multi-criteria family of methods. The new modelling, SAPEVO-H2, ex...
Conference Paper
Full-text available
This study aims to implement the Combined Compromise Solution (CoCoSo) method to assist decision-makers in selecting a device for Continuous Glucose Monitoring (CGM) that enables effective management of people with diabetes. The CoCoso method is a Multi-Criteria Decision Analysis (MCDA) approach for selecting the best alternative among the availabl...
Conference Paper
Full-text available
Several countries have adopted awards as a stimulus and recognition for companies that stand out in the management of the quality of products and services. Stakeholder involvement must be infiltrated into the values and mission of companies to reinforce, mainly, corporate governance, providing transparency and accountability to the developed busine...
Article
Full-text available
Purpose-The present paper assesses the decision problem of selecting Unmanned Aerial Vehicle Systems (SARP) by the hybrid MPSI-SPOTIS approach for deployment in border control and transborder illicit combat. Design/methodology/approach-By the hybrid MCDA MPSI-SPOTIS approach, and from the database available in Gettinger (2019), models were filter...
Article
Full-text available
This study presents a novel approach for ranking problems, named BWM-MOORA-N, which consists of a hybrid MCDM/A method based on BWM and MOORA. The proposed method is utilized to analyze a set of investment funds, considering the preferences of a financial analyst. The BWM-MOORA-N method utilizes BWM to determine the criteria weights, MOORA to order...
Article
Full-text available
This study addresses Obstructive Sleep Apnea (OSA), which impacts around 936 million adults globally. The research introduces a novel decision support method named Communalities on Ranking and Objective Weights Method (CROWM), which employs principal component analysis (PCA), unsupervised Machine Learning techniques, and Multicriteria Decision Anal...
Book
Full-text available
A tomada de decisão está presente nas nossas vidas todo dia, o dia todo. Há vezes que tomamos melhores decisões que outras, e isso faz parte do jogo da vida. Mas e se pudéssemos tornar (e tomar) determinadas decisões mais assertivas, baseando-se em modelos matemáticos consistentes para este fim especifico? Neste sentido, este livro, na forma de col...
Article
Full-text available
A previsão de desempenho acadêmico apresenta um potencial grande no trabalho pró-ativo das escolas na identi-ficação de alunos em risco de reprovação. de duas redes distintas, permitindo a comparação entre diferentes anos escolares, anos letivos e redes de ensino. Contrastaram-se os desempenhos de modelos baseados na arquitetura Transformers com mo...
Chapter
Full-text available
The objective of this article is to present a practical approach that combines the criteria importance through intercriteria correlation (CRITIC) and combined compromise solution (CoCoSo) methods for selecting an unmanned aerial vehicle (UAV) sprayer. The alternatives and criteria were determined through structured interviews with engineers and con...
Chapter
Full-text available
The objective of this study is to show how the new IT tools are assisting Operations Research (OP) in Supply Chain Management (SCM). The methodology used to approach the problem is mixed, because it involves the qualitative methodology applied to solve concrete problems and the quantitative methodology in the development of a software. The result o...
Chapter
Full-text available
Regarding the increasingly urgent need for innovation, changing habits and processes is vital to the parallel paths of globalization. Designed to apply a multi-criteria approach to decision support in supplier selection, evaluating proposed scenarios and criteria to determine the most appropriate supplier, minimizing time, and obtaining the best co...
Chapter
Full-text available
This work seeks to understand the evolution of publications on Simulated Annealing heuristics through a bibliometric study and its relationship with other heuristics and methods for solving optimization problems. For this, we analyzed about 1390 metadata extracted from the Web of Science and Scopus databases, published between 1985 and December 202...
Chapter
Full-text available
The present work addresses the importance of performance evaluation for an organization and the disorders that may occur if the assessment is poorly planned, elaborated, and performed. For the preparation of the article, a problem was identified that led to the research and made it possible to choose and develop the weights of the evaluation criter...
Chapter
Full-text available
The use of unmanned aerial vehicles (UAVs), popularly named drones, has increased substantially recently, highlighting their applications in various missions, such as intelligence, surveillance, reconnaissance (ISR), communications, electronic warfare, and cargo delivery. This study aims to present a methodology capable of assisting in selecting IS...
Article
Full-text available
The purpose of this paper is to prioritize which waste should be treated by Lean Healthcare in a medical clinic of a middle-sized Brazilian hospital, using the multicriteria decision support method THOR 2. It focusses on structuring the problem, establishing alternatives through the study hospital and Lean interventions already made in it, and dete...
Article
Full-text available
This research evaluates the production efficiency of broiler batches using the production efficiency factor and unit cost of production. Employing Data Envelopment Analysis (DEA), it considers variables like poultry housing, age at slaughter, feed consumed, mortality, and unit cost, with the total available weight as the output. Among 31 decision-m...
Article
Full-text available
The aim of this article is to present a proposal for improving the implementation of the Digital Functional Record in a federal public university.In pursuit of this objective, the article seeks to outline the implementation phases, the structure it will take, the professionals involved, the regulations governing the digital functional record, and t...
Article
Full-text available
The aviation and oil and gas industries have shown themselves to be quite consolidated in recent years, which corroborates the growing demand for operational excellence from the main players. Therefore, in the face of an increasingly competitive and fierce market, cost reduction is sought in every way, as a competitive differential against competit...
Conference Paper
Full-text available
This article aims to assist the evaluation of imaging models for deployment in public security helicopters, specifically for the Military Police of Rio de Janeiro State. It aims to establish a comprehensive technical framework for determining the crucial prerequisites of such equipment, employing a multicriteria decision support approach. In additi...
Conference Paper
Full-text available
This study addresses the pervasive impact of unemployment on society, emphasizing its threat to individual and societal survival. Focusing on aiding workers in choosing companies, we employ a hybrid multicriteria approach utilizing the Preference Selection Index (PSI) for weights and Stable Preference Ordering Towards Ideal Solution (SPOTIS) for ra...
Conference Paper
Full-text available
The ranking method of higher education institutions use indicators to provide an overall performance analysis based on the scientific contribution of faculty, the relevance of research in the institution, and the quality of graduates' integration into the job market. This research study proposes the use of the Multicriteria Decision Support Method...
Conference Paper
Full-text available
The decision-making process in corporate environments presents itself as an extremely complex task. The Logistics area provides its decision-makers with countless possibilities and challenges every day, thus making it an area with a dynamic and complex environment. In this context, the participation of multiple decision-makers is common, in order t...
Conference Paper
Full-text available
This study aims to support the selection of aircraft for aeromedical rescue operations in an Offshore company using the multi-criteria decision support method, among 6 aircraft models that were evaluated based on 6 criteria. The method used in the analysis was the hybrid PSI-CoCoSo method. The Preference Selection Index (PSI) method was used to det...
Conference Paper
Full-text available
This article aims to present a computational tool developed for the use of the hybrid multicriteria method MPSI-MARA. An overview of the method is provided, demonstrating the history of its original methods. Subsequently, the methodology of each method that composes the method is presented, as well as the functioning of the tool. Finally, a didacti...
Conference Paper
Full-text available
The installation of an appropriate sensor is essential to prevent those losses, promote efficient water use, and ensure the proper functioning of the system, as its absence can lead to difficulties in detecting leaks, lack of control and automation, energy inefficiency, and reactive maintenance. In this context, water flow/speed sensors offer signi...
Conference Paper
Full-text available
O presente trabalho tem como objetivo apresentar o ranqueamento de aspersores para irrigação, que tem a função de distribuir uniformemente a água sobre uma área designada, promovendo o crescimento saudável das plantas e a manutenção adequada do solo. Esses dispositivos são comumente utilizados em uma variedade de ambientes, como sistemas de irrigaç...
Chapter
Full-text available
O principal modal de transporte no Brasil é o rodoviário. Por isso, as rodovias desempenham um papel importante na movimentação da economia do país. No último levantamento sobre seu estado de conservação, em 2021, foi constatado que mais de 60% das estradas brasileiras foram consideradas insatisfatórias. Portanto, o objetivo deste trabalho é prospe...
Chapter
Full-text available
Um dos problemas enfrentados pelos investidores no mercado de ações é a dificuldade na escolha de bons ativos, uma vez que, para investidores sem conhecimento adequado, torna-se um processo subjetivo e não quantitativo, o que dificulta avaliar se o ativo é bom ou não. Nesse sentido, selecionar o melhor fundo FIAgro, com base no método de decisão m...
Conference Paper
Full-text available
Este estudo realiza pesquisa bibliométrica sobre indicadores da gestão da educação pública e aplica método de apoio à decisão multicritério com o objetivo de classificar estes indicadores em ordem de importância. Desta forma, gestores da área podem utilizar esta informação para direcionar recursos e assim melhorarem os índices de qualidade da educa...
Conference Paper
Full-text available
Este estudo visa explorar a relação intrincada entre inovação e processos de tomada de decisão dentro das organizações contemporâneas. À medida que a realidade circundante às organizações se torna cada vez mais complexa e competitiva, a capacidade de inovar e tomar decisões eficazes tornou-se crucial para o sucesso e sustentabilidade organizacional...
Conference Paper
Full-text available
Este artigo analisa a implementação de radares Além do Horizonte (OTH) na costa brasileira, destacando seu papel estratégico no aprimoramento da tomada de decisão e do planejamento das autoridades brasileiras. Por meio do uso de planejamento de cenários (na figura do métodoMOMENTO), bem como da análise SWOT (com o uso da ferramenta SWOT-DMS), inves...
Conference Paper
Full-text available
Nos últimos anos a Marinha do Brasil (MB) incorporou em sua Esquadra navios de grande porte como o Navio Doca Multipropósito (NDM) Bahia, e o Navio Aeródromo Multipropósito(NAM) Atlântico. Estes navios proporcionam à força naval operar com diversos tipos de veículos, mas especialmente aeronaves. Contudo, enxerga-se uma lacuna na capacidade da MB, n...
Article
Full-text available
Complex environments, conflicting criteria, uncertainties, and inaccurate information are common in many real-world decision problems. The Multicriteria Decision Analysis (MCDA) methodology plays a significant role in making decision-making processes more rational, efficient, and effective. In the military sphere, the Armed Forces of several countr...
Article
Full-text available
This paper introduces a computational framework based on the SAPEVO-M method to enhance decision-making processes in complex scenarios. By integrating technological advancements with the SAPEVO-M methodology, the framework facilitates a more efficient, accurate analysis based on multi-criteria decision-making problems. The paper presents a literatu...

Questions

Questions (2)
Question
Customer orientation
Does the company divide customer into different groups to better understand and define customers’ needs? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the Company systematically listens to and understands the needs and preferences of different groups of customers? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the features of your products/services are designed based on the voice of customers? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the company continually improves customer service processes to help customers acquire information, make transactions, and file complaints? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the company systematically measures the level of customer satisfaction and loyalty for the improvement of product/service processes? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Supplier orientation
Does the company maintain intensive communication with suppliers with regard to the key factors influencing product/service quality and changes in design? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does The company proactively requires suppliers to participate in our activities to improve the product/service quality? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the company often ask for your suppliers’ ideas and opinions about product/service design? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the suppliers often participate in our firm’s projects during the product/service design stage? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Technological capability
Does The Company incorporates new technologies and new knowledge into the design of production/service processes? A) Yes - B) No (Why not?) - C) Not applicable.
Does The company uses information technologies to reform the production/service process? A) Yes (How?) - B) No (Why not?) - C) Not applicable
Does The company emphasizes the renovation of equipment and timely evaluation of current technologies? A) Yes - B) No (Why not?) - C) Not applicable.
Does The company continuously improves its technological capability? A) Yes (How?)  - B) No (Why not?) - C) Not applicable.
Service (product) innovativeness
Are the services (products) designed by our company are very creative? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the services (products) designed by our company are often new to the market? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the services (products) designed by our company have great impact on the industry? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the services (products) designed by our company often involve new techniques? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
May you answer this questions? - ResearchGate. Available from: https://www.researchgate.net/post/May_you_answer_this_questions [accessed Aug 15, 2016].
Question
Based on the conceptual model of innovation (Wang, Zhao, Voss, 2015) we propose the questionnaire above, in which englobes the measurement items for service innovation, such as customer orientation, supplier orientation, technological capability and service (product) innovativeness.
Customer orientation
Does the company divide customer into different groups to better understand and define customers’ needs? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the Company systematically listens to and understands the needs and preferences of different groups of customers? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the features of your products/services are designed based on the voice of customers? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the company continually improves customer service processes to help customers acquire information, make transactions, and file complaints? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the company systematically measures the level of customer satisfaction and loyalty for the improvement of product/service processes? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Supplier orientation
Does the company maintain intensive communication with suppliers with regard to the key factors influencing product/service quality and changes in design? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does The company proactively requires suppliers to participate in our activities to improve the product/service quality? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the company often ask for your suppliers’ ideas and opinions about product/service design? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Does the suppliers often participate in our firm’s projects during the product/service design stage? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Technological capability
Does The Company incorporates new technologies and new knowledge into the design of production/service processes? A) Yes - B) No (Why not?) - C) Not applicable.
Does The company uses information technologies to reform the production/service process? A) Yes (How?) - B) No (Why not?) - C) Not applicable
Does The company emphasizes the renovation of equipment and timely evaluation of current technologies? A) Yes - B) No (Why not?) - C) Not applicable.
Does The company continuously improves its technological capability? A) Yes (How?)  - B) No (Why not?) - C) Not applicable.
Service (product) innovativeness
Are the services (products) designed by our company are very creative? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the services (products) designed by our company are often new to the market? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the services (products) designed by our company have great impact on the industry? A) Yes (How?) - B) No (Why not?) - C) Not applicable.
Are the services (products) designed by our company often involve new techniques? A) Yes (How?) - B) No (Why not?) - C) Not applicable.

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