Carlos J.F. Cândido

Universidade do Algarve | UALG · Faculdade de Economia

Purpose The purpose is to analyse the influence of inertia and group conformity on loyalty in healthcare. Design/methodology/approach Structural equation model developed from the literature and tested with cross-sectional data from a patient online survey. Findings Inertia is a significant antecedent of loyalty and has a stronger effect in health...

_____________________________________ABSTRACT__________________________________ There are approximately 1,000,000 ISO 9001 certified companies worldwide. Every year, one third of these companies must decide whether to renew, or not, their certificate. The number of companies that abandon or lose the certificate has been growing and reached an avera...

Thousands of companies worldwide lose their ISO 9001 certification every year. Considering the relevance that this decertification phenomenon has achieved, this study examines the internal motivations for decertification and explores the relationships between motivations and firm’s previous certification barriers and benefits. To achieve this purpo...

ISO 9001 certification impact on firm performance has been extensively researched. However, despite the high number of firms withdrawing from this certification, the impact of decertification has not received much research attention. This study contributes to filling this gap by analysing the factors that influence the expected performance after de...

The purpose of this study is to assess whether companies conduct preparations, such as managing culture, before starting to implement an ISO 9001 Quality Management System (QMS). Based on a literature review, the paper develops a model of firm preparation for ISO 9001 certification and several research hypotheses. The survey research method adopted...

More than one million certified companies must choose, every three years, whether to renew or to withdraw from ISO 9001 certification. This paper investigates whether ISO 9001 decertification decision is driven by economic motivations. Using standard event-study methods, the paper looks into this question by comparing the abnormal performance of a...

This paper presents a model of behaviour in strategic alliances, the iterated assurance game model with an exit option. From the literature review and the derived model, several hypotheses are proposed and then tested using Wilcoxon rank sum tests. Data was collected from self-administered questionnaires sent to emails of manufacturing firms in Rus...

Abstract This document analyzes the situation of companies in the Algarve from 2004 to 2012 and shows the impact of the crisis on business and entrepreneurship in the region. The analysis is based on the evolution over time of indicators constructed from data of the National Institute of Statistics (INE), including the number of companies, size, ac...

*** PURPOSE The purpose of this paper is to address the following question: How do strategy implementation obstacles relate to each other and affect strategy implementation? *** METHODOLOGY The research methodology is qualitative and based on an extensive review of the literature and on an in-depth case study analysis. *** FINDINGS This paper dra...

*** Background and Context: Assessment of perceived quality is fundamental for quality management in health care. This study uses SERVQUAL to assess patients’ perceived quality and the impact of social and demographic factors on quality perceptions in a Portuguese Public Hospital Radiology Department. This department did not have a recent quality a...

Este artigo centra-se no desenvolvimento teórico de um modelo integrado para a avaliação e a melhoria da qualidade dos serviços de Internet Banking (IB). Após uma revisão da literatura e uma análise crítica dos estudos já elaborados sobre o uso integrado dos modelos de Kano, SERVQUAL e Quality Function Deployment (QFD), propõe-se um modelo integrad...

*** PURPOSE – The purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance. *** DESIGN/METHODOLOGY/APPROACH – Using standard event study methods, this paper matches a sample of 143 Portuguese companies that lost their ISO 9001 certification with similar non-event...

It is often claimed that 50-90% of strategic initiatives fail. Although these claims have had a significant impact on management theory and practice, they are controversial. We aim to clarify why this is the case. Towards this end, an extensive review of the literature is presented, assessed, compared and discussed. We conclude that while it is wid...

Several efforts have been made to improve the quality of human resources employed by Portuguese local authorities (HRPLA). Still, the vast majority of the personnel, including management, have low qualifications and seem to be less productive than their foreign counterparts. Based on a quality improvement approach, this paper proposes and tests a m...

A estratégia constitui um componente intangível e inseparável do comportamento de uma organização, presente na condução das suas atividades, de forma explícita ou implícita, quer as organizações sejam do tipo civil, militar, públicas, privadas, com ou sem fins lucrativos. O conceito de estratégia organizacional não teve nem tem uma definição comumm...

This paper aims to assess whether Total Quality Management (TQM) is harder to implement than other business strategies. In order to accomplish this objective we have adopted a two-stage methodology. Firstly, we carried out an extensive review of the literature to identify the rates of TQM implementation failure estimated by researchers and practiti...

5.15. Sector do Turismo 5.15.1. O Sector do Turismo: Indicadores Importantes 5.15.1.1. O Sector do Turismo no Mundo 5.15.1.2. O Sector do Turismo em Portugal 5.15.2. A Qualidade no Sector do Turismo 5.15.2.1. Características dos Serviços e Qualidade 5.15.2.2. Avaliação da Qualidade do Turismo em Portugal 5.15.3. Estudos Realizados em Portugal...

This chapter addresses the problem of service quality strategy implementation and undertakes a tentative validation of three models. The first focuses on service quality, as a function of quality gaps, while the second and third ones examine strategy implementation. The models aim to help to explain how to implement a service quality strategy that...

Numerous estimates have been made of failure rates on strategy implementation and on new management methods implementation. These estimates have been used as evidence to propose and to dismiss many new strategies and business management methods. A review of the literature reveals that current estimates can vary from 10% to 90% and that these are fr...

Vários autores estimaram taxas de insucesso na implementação da estratégia empresarial entre os 70 e os 90%. Estas estimativas foram usadas para propor alguns instrumentos novos de gestão e para abandonar outros. No presente artigo pretendemos demonstrar que, apesar de estas estimativas terem tido um impacto significativo na prática e na teoria da...

Resumo: Passados mais de dez anos desde que os primeiros alunos de mestrado da Faculdade de Economia da Universidade do Algarve concluíram os seus cursos, tornou-se necessário conhecer melhor a trajetória da sua inserção profissional e progressão na carreira. Adotou-se uma metodologia semelhante à já empregue anteriormente em estudos realizados jun...

Performance measurement in higher education has become a challenging issue over the past two decades. Increasingly, institutions of higher education have been required to develop performance measurement systems for both external reporting and internal management purposes. Despite this, little research has been documented regarding the application o...

Segunda publicação da produção científica da Faculdade de Economia da Universidade do Algarve. Os artigos que constam desta edição abrangem muitos temas com atualidade nos campos científico e da política económica e empresarial.

Um reputado professor espanhol, catedrático de Gestão da Universidade Jaume I, foi, no final do ano passado, conferencista para uma plateia de algumas centenas de estudantes, professores e gestores convidados pela Faculdade de Economia da Universidade do Algarve. O conceituado professor deixou alguns membros da plateia bastante surpreendidos com al...

This is the third of a series of papers addressing the problem of service quality strategy implementation. The first paper focuses on service quality as a function of quality gaps and proposes a comprehensive model that amplifies the areas in which one can look for service quality gaps (Cândido & Morris, 2000). The second paper focuses on strategy...

Publicação da produção científica da Faculdade de Economia da Universidade do Algarve. Os artigos que constam desta edição abrangem muitos temas com atualidade nos campos científico e da política económica e empresarial.

Quais as diferenças existentes entre os gestores das cadeias de hotelaria nacionais e os das internacionais instaladas em Portugal? Será que têm semelhanças na forma de actuar? Quais as principais falhas cometidas e como as podem colmatar?

***** Abstract: The first study on employability of graduates from the Faculty of Economics at the University of Algarve has encompassed all those that have concluded their degrees until 1998. Five years after the first study, it became of relevant to make a new study that would encompass the more recent graduates. In this context, a descriptive me...

*****Abstract: Universities find their greatest strategic challenge in the relationship with the environment, including the efforts towards research, pure or applied, students employability, and development of entrepreneurship among students, including those who attend MBA courses. ***** Resumo: As universidades encontram na sua relação com o meio...

This paper establishes a contrast between the management of three different kinds of hotels operating in the Algarve: international chain hotels, portuguese chain hotels and independent hotels. The dimensions along which the contrast is established are fourteen service quality gaps (SQGs), taken from a model which has been developed in a previous p...

This article addresses the problem of service quality strategy implementation and proposes three interrelated models: a static model of the organization; a comprehensive dynamic model of the implementation process, both synthesized from the literature; and a mixed model, which integrates static and dynamic models. The mixed model is combined with t...

This dissertation addresses the problem of service quality strategy implementation. The problem has been defined more precisely as how to implement a strategy of quality, which focuses on customers’ needs, in a service organisation, or alternatively, as how to integrate coherently a strategy of service quality, centred on the customers, with the re...

This article attempts to synthesise a systemic and contingent strategy framework that integrates some competing alternative views on strategy. It supports a concept of strategy which depends on, and simultaneously influences, a coherent group formed by three vertexes: the strategic attitude, the strategy process and the strategy content. A fundamen...

Some of the most influential models in the service management literature (Parasuraman et al., 1985; Grönroos, 1990) focus on the concept of service quality gap (SQG). Parasuraman et al. (1985) define a pioneering model with five SQGs, the concepts of which are amplified in Brogowicz et al.’s (1990) model. The latter has five types of encompassing g...

A incerteza, a complexidade, a imprevisibilidade, o paradoxo, a turbulência e o caos são termos que entraram, nestes últimos anos, no vocabulário dos gestores e dos teóricos da gestão. Face à rápida mudança da envolvente, implícita nestas expressões, a estratégia e a organização das empresas sofre transformações mais ou menos profundas e mais ou me...