Carla Cipolla

• Phd Design
• Professor (Associate) at Federal University of Rio de Janeiro

Recent research projects have looked for social innovations, i.e., people creating solutions outside the mainstream patterns of production and consumption. An analysis of these innovations indicates the emergence of a particular kind of service configuration—defined here as relational services—which requires intensive interpersonal relations to ope...

Background. Game designers have long been developing strategies to foster engagement, pleasure and a variety of sensations in game experiences, increasingly applying their research to areas beyond games. This has led to a growing recognition of the use of game elements in non-game settings. In parallel, service designers have been seeking to improv...

This paper contributes to public and academic discussions on empowerment and social innovation by conceptualizing the mechanisms of empowerment from a social psychology perspective, and empirically exploring how people are empowered through both local and transnational linkages, i.e. translocal networks. Section 2 conceptualizes empowerment as the...

Social distancing, lockdown, and the consequent intensification of online interactions brought by Covid-19 are raising new questions for design theory and practices. The lack of physical or face-to-face interactions blocked the design activities developed in public spaces. The article aims to share a DESIS Lab experience to overcome these limitatio...

Background: Comprehensive medication management (CMM) is a clinical service based on the theoretical and methodological framework of pharmaceutical care. Service blueprint is one of the most widespread visual tools of service design. It enables description of the processes involved in service provision that ultimately define patient experience. Al...

Este artigo apresenta o desenvolvimento de uma metodologia de ensino que tem como finalidade promover para alunos do ensino médio o conhecimento e a prática da inovação social para a sustentabilidade, podendo também ser adaptada a outros níveis de ensino. A DESISME (Design para a Inovação Social e Sustentabilidade Metodologia de Ensino) foi desenvo...

DESISME (Design for Social Innovation and Sustainability Teaching Methodology) is a practical teaching methodology that aims to promote the knowledge and practice of social innovation for sustainability among high school students. This methodology was developed through a combination of DSR (Design Science Research) with action research, and was tes...

This paper elucidates a co-design process with entrepreneurial university students to develop a food service that deals with artisanal gastronomic products. Employing the Design Science Research methodology, the study unfolds across three distinct yet interconnected cycles: relevance, design, and rigor. This systematic approach materialized as a ta...

For over thirty years, service design has been intertwined with Strategic Design. From its inception, Strategic Design has been involved in the strategic processes that organizations develop to operate within their ecosystems, and designing product-service systems is among its primary outcomes. Therefore, the SDRJ has consistently published article...

While "empathy" is a usual reference in design discourses and methodologies on design, the main focus may be how designers can increase their sensibility to the demands of the clients or users on future service provisions. Nonetheless, the consideration of the voices and presence of workers constitute a pressing demand for service design theory and...

Despite services being the largest component of the world economy, their importance may still not be recognized in regions such as Latin America. Therefore, this contribution presents exploratory research informed by the steps of a systematic literature review to collect, organise, and analyse educational offerings in Service Design, including grad...

Due to its long regulatory process, telemedicine is an immature service modality in Brazil. With the coronavirus pandemic, users experienced for the first time remote care in the face of quarantine and social isolation. This study analyzes the experience of beginner users in telemedicine services during the period of the COVID-19 pandemic. The anal...

This paper aims to describe the service design of a collaborative entrepreneurship in a university environment that seeks to improve the local food in line with sustainability concepts. Design Science Research was adopted as a research method and generated an artifact, a collaborative business service of sustainable gastronomic products. This metho...

Tendo-se em vista o aumento de impacto e a grande relevância do projeto “Voz das Comunidades” – jornal comunitário que ganhou maior destaque após a invasão pela polícia no Complexo do Alemão em 2010 –, este artigo possui como objetivo identificar e analisar os fatores que contribuíram para sua escalabilidade. Com esta finalidade, analisou-se a jorn...

Bearing in mind the increased impact and great relevance of the “Voz das Comunidades” project – a community newspaper that gained greater prominence after the police invasion of Complexo do Alemão in 2010 –, this article aims to point out the factors that contributed for its scalability. For this purpose, the trajectory of the project and the resul...

A discussão sobre a comercialização de alimentos orgânicos é atual e deve ser considerada para que a sociedade avance no tema da alimentação saudável. O estímulo ao desenvolvimento de serviços territoriais sustentáveis contribui para o enriquecimento de pequenos e microempreendedores, e para o engajamento entre as partes envolvidas. O presente arti...

The search for meaningfulness in work is considered a human need, resulting in growing communication and interdisciplinary scholarship. However, most studies are quantitative and situated in Western, developed nations with different discourses and materialities based on whether studies focus on economically mainstream or marginal, but symbolically...

This chapter aims to demonstrate how the Gamification Service Framework (GSF), an artifact that uses service design and game design resources to gamify services, can be used specifically as a design tool for improving transformative services. We discuss here its application in three cases: a recycling service aiming at environmental changes, a carp...

DESIS-Design for Social Innovation and Sustainability is a network of design-led research labs based in universities around the world created to trigger and support social change towards sustainability. The network started in 2009, in the wave of social innovation that characterized that period: innovations emerging mainly from grassroots initiativ...

Maker Networks indicate how society organizes itself to overcome significant challenges, such as the lack of Personal Protective Equipment (PPE) observed during the COVID-19pandemic. We analyze initiatives that produced PPE for frontline health staff to propose design guidelines for implementing RDM-Maker Networks: networks of people and organizati...

This is a landmark publication for the field of design. It was catalysed by unprecedented circumstances, as designers around the world had to rapidly deploy their competencies in strategic problem-solving to help humanity in the fight against an invisible enemy during a global pandemic. In alliance with other disciplines, from medicine to mechanica...

This is a landmark publication for the field of design. It was catalysed by unprecedented circumstances, as designers around the world had to rapidly deploy their competencies in strategic problem-solving to help humanity in the fight against an invisible enemy during a global pandemic. In alliance with other disciplines, from medicine to mechanica...

Deadline extension: 29 July 2020

The architectural historian and critic Kenneth Frampton ‘never recovered’ from the force of Hannah Arendt’s teaching at The New School in New York. The philosopher Richard J. Bernstein considers her the most perceptive political theorist and observer of ‘dark times’ (a concept which, drawing from Brecht, she made her own). Building on the revival o...

This study explores the territory of designing for service and design for social innovation. More specifically, it discusses service as a platform of action that enables social change. The theme of aging exemplifies a social issue that is increasingly emerging in Brazil. This study is based on a literature review of key definitions in design for so...

The LASIN book contains all the accumulated experience as part of the project, which has been collected to promote project activities and results. The book includes a series of experiences and reflections about how social innovation can be supported by HEIs. These contributions are provided by LASIN partners but also include special guests: scholar...

This article presents a study about a crucial interpersonal quality in relational services: trust. We analyse the trust-building process that enables a sharing service between neighbours called "Tem Açúcar?". Based on literature review on service design for social innovation and sociological aspects related to trust, we describe the service process...

DESIS Network (Design for Social Innovation and Sustainability) is composed by more than 40 Labs, based in design schools all over the world. This study aims to present the service design approach adopted by DESIS Network and its impact in support of social innovation processes. Although not exhaustive (not covering theories and practices developed...

Vulnerability is the feeling of being exposed and unable to withstand the effects of a hostile environment—something we typically wish to avoid. This study aims to develop and propose vulnerability as an asset when designing for interpersonal interactions. Initiatives investigating how design can foster social resilience, developed for the Central...

Rio Vivido is a service that aims to explore how to promote domestic hospitality in older adults' homes in Rio de Janeiro. The service involves elderly people who have skills, interesting life stories, or good experiences linked to the city (and part of its "cultural heritage") and tourists interested to appreciate the city far from the usual touri...

How to encourage university-community engagement with local communities and disadvantaged groups? This is one of the main questions of the project LASIN – Latin American Social Innovation Network. Specifically, one of the main activities of LASIN is to design and run what are called SISU – Social Innovation Support Units, i.e., units dedicated to s...

Social innovation is gaining attention for its potential for system transformations. It is often initiated by grassroots collectives, which can become successful through support from other actors and through certain game-changing events or developments. We highlight how transformative social innovation is a highly dispersed, coproduced process of c...

O objetivo desta contribuição é trazer à luz uma discussão sobre as distinções entre o design social e o design para inovação social. O título intende apresentar um caráter instigador. Considerando a enorme relevância de ambas, não há aqui a intenção de criar " caixas " onde classificar rigidamente as práticas e definições, mas sim trazer uma contr...

The article describes and analyses the potential of service design for social innovation to foster social sustainability in residential condominiums in Rio de Janeiro. It is reported that 45% of the city’s residents live in this type of housing. A dialogical and inclusive methodological approach was adopted, which included a design exploration in w...

Cultural issues are notable challenges to service design and management focused on low-income segments in emerging economies. Existing service models, developed in other settings, may not apply accurately, which suggests the need for new interpretative approaches to service design theory and practice that include local cultural issues. Analysing so...

Neoliberalism is a powerful narrative that has shaped processes of urban economic development across the globe. This paper reports on four nascent ‘new economic’ narratives which represent fundamentally different imaginaries of the urban economy. Experiments informed by these narratives challenge the dominant neoliberal logic in four key dimensions...

O livro Ecovisões projetuais encontra suas origens no âmbito do 5° Simpósio Brasileiro de Design Sustentável (SBDS), que aconteceu em 2015 no Rio de Janeiro. Desde a sua concepção, a quinta edição do Simpósio foi pensada como um lugar de experimentação de novas dinâmicas de troca e discussão cientifica entre pesquisadores em design engajados com a...

Looking around, we can recognise several examples of migrating people catalysing and contributing to new ways of meeting everyday needs - collaborative initiatives and organisations demonstrating in practice how inclusion can be promoted by creating the conditions for migrants and resident communities to explore new ways of living and working toget...

Social innovation is increasingly believed to have a great potential for addressing persistent societal challenges such as sustainability, social inclusion, democratization and deprivation. We understand transformative social innovation (TSI) as social innovation that is aimed to challenge, alter, replace or provide alternatives to dominant institu...

The article explores the territory of Service design for social innovation. More specifically, it discusses Service Design as a design approach that may facilitate social change, when it creates conditions (enabling systems) that promote social innovation. The theme of aging exemplifies a social issue that can be addressed through the design for se...

DESIS (Design for Social Innovation and Sustainability) is a network of design labs, based in design schools and design-oriented universities, actively involved in promoting and supporting sustainable change. The higher ambition of DESIS Network is to generate an Open Design Program able to give different projects visibility, to facilitate their al...

The article defines the specific characteristics of urban agriculture (UA) through a literature review and points out the main aspects of the UA to be considered in the development of new products and services. The research process includes the analysis of the activities developed by the the NGO called Multicultural Education Center (CEM) which pro...

Este capítulo articula uma relação entre o Investimento social privado e o Design para inovação social e sustentabilidade como possível abordagem para que empresas colaborem com casos de inovação social em favelas. Para tanto, desenvolve uma composição teórica com os conceitos de Responsabilidade Social - RS, Investimento Social Privado - ISP, Aglo...

To explore the development of new services in informal settlements, this chapter draws on a conceptual framework formulated in previous research, in which the notions of collaborative services and experiential versus relational interactions were developed. Download the book at: http://www.palgraveconnect.com/pc/doifinder/10.1057/9781137506801

The analysis of social innovation cases, revealed a group of initiatives, more precisely services, which require intensive interpersonal relations between participants in order to work properly: they can be called relational services. This study is related to this research effort, with a vision over the informal settlements, as slums, and the initi...

Informal settlements, such as favelas (slums), are complex social ecosystems, characterised by their lack of basic services and by their particular social ties. Favelas in Rio de Janeiro are undergoing rapid changes, and new organisations and relationships are beginning to appear. This is largely as a result of the Rio de Janeiro government’s polic...

Increasing research in design for social innovation has influenced how education in design may change to deal with social problems. The educational dimension of design, in its turn, is commonly referred to as the relationship between professor and design students. However, when designers work together with communities, they suggest new ways of acti...

Favelas in Rio de Janeiro are places characterized by the lack of infrastructure and access to services. Nevertheless, when looking more closely at these communities, it becomes apparent the power that their social fabric has to create solutions, opening field for the emergence of social innovations. In fact, preliminary research suggests a set of...

(Free download at: http://www.ijdesign.org/ojs/index.php/IJDesign/article/viewFile/1255/626) This article focuses on the designer's responsibility towards his own context of life. It develops an approach in which being a socially responsible designer also means acting "where you are" to transform your own situation by establishing dialogical relati...

The transition from the industrial society to the service era broadens the scope of the designer's action. This article intends to identify the service design for social innovation as a service design specialty that creates services based on the relationships among social actors, their culture and local know-how, being in accordance with the commun...

O artigo apresenta as perspectivas teóricas e práticas de uma estratégia de desenvolvimento local, baseada na sinergia entre o patrimônio construído e enogastronômico local. Partindo de um quadro teórico de referência, o artigo se desdobra na descrição e análise do projeto Villa dei Sapori, desenvolvido para um complexo arquitetônico na Itália, sit...

The term relational services emerged from an analysis of some cases of social innovation that distinguish themselves by a very special characteristic: the intensity of interpersonal relations required to enable such solutions to operate. It is necessary to identify and develop methodological tools and definitions able to support service designers i...

The world is filled with pressing social challenges that cry out for solution. On one side are issues related to natural resources, such as global climate change and adequate food supplies. On the other are problems with service systems, exemplified by issues with the cost and quality of healthcare as well as difficulties with transportation and impro...

The main question raised in this contribution concerns the possibility of designing services that are deeply rooted in relational qualities. An analysis of the social innovations (Mulgan 2007) revealed that they are prevalently organising services, which range from childcare to care of the elderly, from looking after green spaces to alternative for...

The expression “creative community” is defined as “groups of innovative citizens” who are collaborating to create solutions for their own problems (Manzini, 2005, 2007). These innovations have been analysed from many points of view in this book, but here we will specifically focus on their “interpersonal relational qualities”. Our objective is to i...

This paper presents a specific approach to service design based on social innovations in urban contexts. Within these social innovations the focus is on creative communities, which are “groups of innovative citizens organising themselves to solve a problem or to open new possibilities, and doing so as a positive step in the social learning process...

The growing awareness that design must play an essential role in meeting a wide range of societal needs is epitomized within the core precepts of Designmatters at Art Center College of Design, a bold institutional initiative that weaves aesthetic value and business acumen with a broad social and humanitarian agenda for positive change. Since its la...

This paper raises some questions about the possibilities and limits of the design of services. Services are a cobweb of interactions between men and women. Reflection about the design of services needs to construct a consistent philosophical inquiry about these human interactions in order to try to understand what can and cannot be designed. The ai...