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To a growing extent, the social sciences have become uncoupled from the study of real-life behavior. This unfortunate situation is linked to the default methods used—including self-reported accounts and experimental simulations—which offer a coarse-grained and often ecologically invalid picture of human behavior in its natural context. To break thi...
Despite the risk of employee victimization, research on deviant citizen behavior in frontline encounters is limited. When passengers are issued a fine on the bus, they sometimes respond aggressively toward the ticket inspector. This article identifies how citizens present themselves in ticket fining events and examines how their self-representation...
Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual and organizational level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victim-izations. To address this gap, we provide a micro-situational analysis of how ticket in-spector act...
Objective: Previous research on bystander behavior has primarily focused on single factors explaining whether bystanders intervene or not. In this thesis, I examine the patterns and processes of active bystanders in the different contexts of public violence. I argue that this approach is necessary to broaden the understanding of bystanders and the...
To examine risk behaviors and other risk factors in conflict situations to create preventive measures to minimize violence and threats against employees at residential care institutions for adolescent.