Björn Johansson

Verified

Björn verified their affiliation via an institutional email.

Learn more

Verified

Björn verified their affiliation via an institutional email.

Learn more

• Associate Professor
• Senior Associate Professor at Linköping University

Recently different studies discussed the importance of consumer engagement in the power system. Since the power system is undergoing digi-talization by harnessing the capabilities of digital technologies for consumers, it triggered our curiosity to understand the role of new actors referred to as smart service providers in building consumer engagem...

Smart Meters (SM) are a key element in modern energy systems, utilizing information technologies to optimize energy management. Despite their growing recognition, their global implementation faces numerous challenges. One such challenge arises from the ambiguity surrounding the term "smart," leading to confusion about the defining characteristics o...

Smart Grid has emerged as a phenomenon in energy management by replacing traditional grids with cutting-edge technology. Central to this innovation are smart meters, which hold significant potential for transforming energy consumption, monitoring, and regulation. However, the success of smart meter implementation relies heavily on user engagement....

Smart home technologies for energy-related purposes have increased attention. At the same time a concept known as energy citizenship (EC), where citizens play an active role in the energy ecosystem has emerged. The increasing automation enabled by Energy smart home technologies (ESHTs) raises questions about citizens’ active role in the emerging...

Implementation of smart meters is revolutionizing traditional energy grids, promoting energy efficiency, and enabling two-way communication between energy suppliers and consumers. This paper presents a scoping review of smart meters investigating functional and non-functional expectations, benefits, drawbacks, and factors influencing implementation...

This paper presents the design of a tool for recurring quantitative self-assessment of IT Service Management (ITSM) process maturity in a financial institution implementing agile software development as a new way of working. This change brought on an increased need to monitor ITSM process performance, and a Design Science Research (DSR) project was...

This short paper reports on an ongoing study related to automation journeys in public sector organizations. From interviews with Robotic Process Automation (RPA) consultants, we highlight and discuss the specific capability of “making technology work” by referring to and using a core capability framework. The capability of making technology work, w...

Swedish municipalities have been urged by policy makers to implement automation technologies to make administrative work more cost-efficient. As a response, a large set of municipalities have attempted to implement Robotic Process Automation (RPA) solutions with the intention to speed up administrative processes. However, although RPA has been prom...

This paper presents research on the need for boundary spanners in organizations that has an offshore insourcing strategy for the IT-function. The research question addressed was: How does an offshore insourcing strategy influence the need for having boundary spanners? Empirical data was collected using a case study in three phases, including semi-s...

This book constitutes the proceedings of the 20th International Conference on Perspectives in Business Informatics Research, BIR 2021. The conference was held during September 22-24, 2021. The 16 papers presented in this volume were carefully reviewed and selected from 49 submissions. They were organized in topical sections as follows: Technology...

This study assesses the effect of some extended Enterprise Resource Planning (ERP) capabilities (Collaboration, Analytics, Web-portals, Add-ons) and ERP use on ERP value. The research conducted, followed a mixed-methods approach using an exploratory study (Delphi) and the resource-based view of the firm to understand the ERP capabilities and develo...

This book constitutes the proceedings of the 19th International Conference on Perspectives in Business Informatics Research, BIR 2020. The conference was initially planned to be held in Vienna, Austria, during September 2020. Due to the COVID-19 pandemic it was postponed to be held together with BIR 2021. The 14 papers presented in this volume were...

Globalization, abundant networking possibilities, and advances in artificial intelligence are creating a new business environment where cooperation and competition requires from enterprises high agility and ability to intelligently acquire, analyze, and apply their internal and external data. In this regard, several information system concepts must...

Finance information systems (FISs) store and provide timely, accurate and consistent financial data for management and decision-making. Many organizations especially in developing world however fail to attain desired success during implementation and usage of the FISs despite the fact that many success factors for implementation have been suggested...

This book constitutes the proceedings of the 16th International Conference on Perspectives in Business Informatics Research, BIR 2017, held in Copenhagen, Denmark, in August 2017. This year the BIR conference attracted 59 submissions from 23 countries. They were reviewed by 45 members of the Program Committee, and as a result, 17 full papers and 3...

This paper aims to highlight historical trends regarding information systems (IS) sourcing, as well as glimpsing into the subject’s future. Depending on economic growth, industrialization and changes in the political climate, certain countries have become either less or more attractive as destination countries for IS sourcing. As outsourcing strate...

Enterprise Resource Planning (ERP) system literature reports little research on the specificities of an industry analysis. Based on a theoretical model we assess ERP Value between Manufacturing and Services industries in Small and Medium Enterprises (SMEs) across the Iberian region (Portugal and Spain). The empirical test was conducted through stru...

Nowadays Cloud Computing and Cloud Sourcing is on the agenda in many organizations. Many Chief Information Officers (CIOs) that urge for alternatives to traditional outsourcing are interested in how they can take advantage from Cloud Computing, by sourcing Information Technology (IT) from the cloud. This paper provides an overview of the research d...

Enterprise Resource Planning (ERPs) systems are increasingly playing a central role in many organizations. However, before implementing ERPs organizations create business cases that are used when deciding on an ERP investment. The research questions are: How do organizations evaluate ERP investments and what models do they use to follow up the busi...

Enterprise Resource Planning (ERP) system literature reports few studies with a focus on specificities of an industry analysis. Based on the Technology-Organizational-Environment (TOE) framework and the Resource-Based View (RBV) theory, we present a theoretically developed research model aiming at measuring and examining determinants of ERP use and...

This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which impl...

This paper brings forward a conceptual view, based on practical experiences from designing information systems as services. Viewing information systems (IS) as services is beneficial but still an unexplored approach in organizations. The aim of this exercise is to contribute to the knowledge base of IS designers and modelers. In the paper, we prese...

In the paper we discuss the following research questions: How do start-ups provide themselves with software and what are the motivations behind deciding on a specific sourcing option? The questions are motivated from the fact that acquirement of software is a challenging question, and it is especially interesting to explore how start-ups do, since...

This paper presents a framework for policies development enabling growth of Nearshore in information and communications technologies (ICT) services inside European Community (EC), which are based in Portuguese companies, emphasizing what is needed to explore the huge opportunity to develop exportations, employability and the national economy. In a...

In 2003 the concept of Application Service Provision (ASP) as a way to provide Enterprise Systems (ES) to Small and Medium sized Enterprises (SMEs), “hyped”. In 2013 we saw the same “hype” but now with the Software as a Service (SaaS) model. Even if labelled differently, these concepts seem to mean the same and so, in this paper, we explore if prov...

An explorative study of factors affecting implementation and use of finance information systems (FISs) in developing countries is presented. The result is based on a field study investigating implementation of a finance information system at Makerere University, Uganda. Current literature suggests that how to implement information Systems (ISs) suc...

ERP systems became popular with large organizations in the 1990s. In the 21st Century, these products were expanded by addition of supply chain management (SCM) and customer relationship management (CRM), as well as access through the Web, creating the ERP II concept. Efforts to increase the market led vendors to serve not only large organizations,...

Enterprise resource planning (ERP) systems have originally been developed for large enterprises (LEs). However, market saturation, integration of supply chains and technology improvements have led to small and mediumsized enterprises (SMEs) have started adopting ERP systems. Though there is a focus shift from LEs to SMEs in the ERP market, most aca...

Cloud computing has become one of the fastest growing segments of the IT industry. In the wake of this, cloud based Enterprise Resource Planning (ERP) systems have emerged as an alternative to traditional ERPs. The marketing of cloud based ERPs states that adoption require low upfront investments and can rapidly be deployed, as they are provided ov...

Although Cloud Sourcing has been around for some time it could be questioned what actually is known about it. This paper presents a literature review on the specific question if Cloud Sourcing could be seen as the next generation of outsourcing. The reason for doing this is that from an initial sourcing study we found that the sourcing decisions se...

The value of IT adoption has been and still is a crucial question for the decision on IT adoption. In this paper we suggest a research model that aims at defining the integrative value of adoption of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. The integrative value is described from the Resource Based View...

Alignment between business strategy and information strategy has been focused on for several years with research suggesting different explanations to how this alignment influences a firm’s performance. This article presents results from an investigation of firms in Slovenia about how business people perceived their business strategy and information...

There is no doubt that information systems (IS) are the backbone of today's organizations. Having an initial inspection on sourcing motives in the financial sector it can be stated that resources used in development of information systems (IS) are seen as an important factor for sustained competitive advantage. However, it can be claimed that it de...

Development of enterprise resource planning (ERP) systems has a high level of complexity. This complexity comes from the fact that ERP systems - as a software package - should support a wide range of organizations as well as a wide range of users in their daily work tasks. What makes this development even harder is that the developer to a high exte...

This chapter evaluates the determinants of enterprise resource planning (ERP) usage among small and medium-sized enterprises (SMEs). We empirically test six determinants (compatibility, complexity, efficiency, best-practices, training and competitive pressure) based on the diffusion of innovation (DOI) model to explain ERP actual usage across four...

This book constitutes the proceedings of the 13th International Conference on Perspectives in Business Informatics Research, BIR 2014, held in Lund, Sweden, in September 2014. Overall, 71 submissions were rigorously reviewed by 55 members of the Program Committee representing 22 countries. As a result, 27 full papers have been selected for publicat...

Enterprise Resource Planning (ERP) systems and productivity aspects are currently experiencing an increasing interest from both the academic and business communities. In this study we aim to measure how firms perceived the impact of their ERP systems on user productivity. Theoretical grounded on a research framework, 2000 web-survey was sent out to...

Within the hype of cloud computing, Enterprise Resource Planning (ERP) systems delivered as Software as a Service (SaaS) is receiving more focus from ERP vendors. ERP vendors have for many years developed and sold ERP as ‘standard software’ that fits the needs of many firms, and now SaaS as a new approach to deliver software has emerged. In this st...

It can definitely be said that information systems (IS) are of high importance in organizations today. However, the question is how this influences organizations when deciding on a specific sourcing option for IS-development. In other words what influence has availability of resources as well as the strategic value of such resources when deciding w...

There are many difficulties in developing business requirements when developing prospective enterprise resource planning systems (ERPs). There exist no approaches for requirements development for prospective ERPs. Using a design science research approach, we develop an approach for requirements development for prospective ERPs. The approach is pres...

There are differing opinions about whether an organization gains a competitive advantage (CA) from an enterprise resource planning (ERP) system. However, the basic question in this paper concerns how receiving a competitive advantage from customizing an ERP influences the feedback loop in the ERP development chain. The paper suggests how the intere...

There is an increasing interest in enterprise resource planning (ERPs) systems for small and medium sized enterprises (SMEs). This interest has created new delivery models of ERPs and one is the open source ERP. The question addressed in this paper is: What role has development of open source ERPs played in the diffusion of ERPs among SMEs? It can...

A major question in organizations is how to support Business Processes (BPs) by an Enterprise Resource Planning (ERP) system. In this paper we present thoughts on designing implementation processes of ERPs using a Service Oriented Architecture (SOA) based perspective: The starting point is based on the idea of decomposing an ERP from a SOA based pe...

Enterprise resource planning ERP post-adoption stages use and value and small and medium enterprises SME are of high interest among both academics and practitioners. Grounded in the diffusion of innovation theory to explain ERP use and resource-based view theory to explain ERP value the authors postulate that use is an important link to value. The...

Realization of Enterprise Architecture (EA) benefits is a topic not well researched, despite the fact that EA has been in focus among both practitioners and researchers for many years. Based on a literature review and nine semi-structured interviews, this research investigates control and controllability in terms of measurability and traceability....

A decision-making process in a Swedish local government which was reorganizing hosting of its software applications is described in this paper. The question raised is, how the attempt of improving IS governance, influences a hosting decision. To illustrate this, a retrospective case study was conducted. It can be conclude from the findings, that or...

IT procurement represents a business process of high importance, including the ability to articulate requirements that the procurement deals with. Furthermore, specifying requirements is of importance for both procurer and potential supplier, as it functions as central contractual element between the two. The purpose of this article is twofold: (i)...

Different opinions about whether an organization gains a competitive advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing E...

This chapter introduces basic differences between Free/Open Source Enterprise Resources Planning systems (FOS-ERP) and Proprietary ERP (P-ERP), revisiting the previous work of Carvalho (2008). Taking into account that some years has passed and the economic downturn came, it updates key aspects of FOS-ERP under both vendor and adopter perspectives....

Since deployment of Enterprise Systems (ES) such as Enterprise Resource Planning systems (ERPs) within enterprises, both Large Enterprises (LEs) as well as Small and Medium-sized Enterprises (SMEs) have increased and continue to increase, making it increasingly desirable to measure the degree of utilization of ERP systems in enterprises. One reason...

Since deployment of Enterprise Systems (ES) such as Enterprise Resource Planning systems (ERPs) within enterprises, both Large Enterprises (LEs) as well as Small and Medium-sized Enterprises (SMEs) have increased and continue to increase, making it increasingly desirable to measure the degree of utilization of ERP systems in enterprises. One reason...

The aim of this paper is to present the software development techniques used to build the EIS Patterns development framework, which is a testbed for a series of techniques that aim at giving more flexibility to EIS in general. Some of these techniques are customizations or extensions of practices created by the agile software development movement,...

Enterprise resource planning (ERP) use and ERP value are of high interest among both academia's as well as practitioners. Despite different views of gained value from implemented ERP, there are some studies focusing in larger companies, however, few studies report on challenges experienced by Small and Medium sized Enterprises (SMEs). Based on diff...

IT procurement represents a business process of importance, including the ability to articulate requirements that the procurement deals with. Furthermore, specifying requirements is of importance for both procurer, and potential supplier as it functions as central contractual element between the two. The purpose of the article is to show how functi...

Viewing information systems (IS) as services is beneficial but still an unexplored approach for IS in organizations. The aim of this exercise is to contribute to the knowledge base on designing IS as services. This paper presents an analysis of enterprise resource planning (ERPs) systems through the lens of service oriented architecture (SOA). Serv...

In this paper we present an investigation on dynamics of implementing finance information systems (FISs) and how the implementation relates to usage. A case study based on implementation of a finance information system at Makerere University, Uganda between 2004 and 2007 was conducted from February to June 2011. Current literature shows that how to...

A high interest in enterprise resource planning (ERPs) systems exists among small and medium sized enterprises (SMEs). This interest has created new ways of development of ERPs, such as open source ERP development. However, it is unclear what impact this has on diffusion of ERPs. To explore if open source ERP development impact diffusion of ERPs am...

There are many benefits offered by integrated enterprise computer systems. There are a growing number of options available to obtain such management information system support. A major problem when selecting Enterprise Information Systems, in special ERP systems, is how to deal with the great diversity of options as well as the number of criteria u...

Enterprise resource planning (ERP) systems are rapidly becoming a de facto standard in business activity. While large and medium-sized companies have the luxury to afford proprietary ERP solutions, small companies are struggling with resource poverty which maybe makes them consider available open source ERP products which are free from licensing fe...

In the paper we present a research model for evaluating determinants of ERP value in small and medium- size enterprises (SMEs). The model is grounded in the diffusion of innovation (DOI) model and resourcebased view of the firm (RBV) theory. The research model links six DOI determinants to explain 'ERP use' linked with two additional determinants t...

Free/Open Source Enterprise Resource Planning (FOS-ERP) software is an emerging phenomenon having the potential to revolutionize the ERP market worldwide. This chapter focuses on the FOS-ERP market for Small and Medium-sized Enterprises (SMEs) and aims at informing managers, scholars, students and researchers of the opportunities and the related ri...

Open source approach to software development has been used to develop the so-called ‘horizontal infrastructure’ software such as databases and application servers. However, there is an increasing acceptance of open source approach for developing business applications like enterprise resource planning (ERP) software. Indeed, organizations are buildi...

This chapter introduces basic differences between Free/Open Source Enterprise Resources Planning systems (FOS-ERP) and Proprietary ERP (P-ERP), revisiting the previous work of Carvalho (2008). Taking into account that some years has passed and the economic downturn came, it updates key aspects of FOS-ERP under both vendor and adopter perspectives....

Open Source receives high attention among organizations today, and there is also a growing interest on Open Source Enterprise Resource Planning (OS ERP) systems. Open source development is often considered having a high level of involvement from stakeholders in adopting organizations. However, it depends on for the first what is meant by stakeholde...

Different approaches on implementation of enterprise resource planning (ERPs) systems exist. In this article, we investigate relationship between factors influencing selection of implementation approach and companies' ability to stay within budget when implementing ERPs. The question is: do factors, which influence the implementation approach in an...

Synchronizing Enterprise Resource Planning Systems and Business Processes: A Case of a New ERP Development Approach A major question in organizations is how to synchronize business processes with ICT in order to get the support they need from the adopted technology. Adoption of standardized software packages such as enterprise resource planning (ER...

We apply the viable system model (VSM) in the management control system (MCS) area in order to address the multifarious relationships between enterprise resource planning (ERP) systems and budgeting through the introduction of five research criteria: ERP system, budgeting, informal control, organizational hierarchy and the relationships among them....

We explore whether off-the-shelf accounting solutions are used or not used in management control. This study explores the usage of accounting solutions such as ERP, "hybrid ERP", and "best-of-breed" (BoB). Previous research highlights the problem that ERP has a "moderate" impact on management control but no study addresses whether hybrid ERP and Bo...

We describe and discuss an outsourcing decision project, in which a large public organisation decided to outsource its ICT and IS. Different phases and critical steps in the project are highlighted, and some critical issues are identified. First, it is clear that there were different definitions of “hosting” and these different definitions made it...

Since deployment of Enterprise Systems (ES) such as Enterprise Resource Planning systems (ERPs) within enterprises, both Large Enterprises (LEs) as well as Small and Medium-sized Enterprises (SMEs) have increased and continue to increase, making it increasingly desirable to measure the degree of utilization of ERP systems in enterprises. One reason...

Purpose This paper aims to discuss a new tool for requirements gathering in the Web 2.0 era. It seeks to investigate the features that this kind of tool should have in order to be as widely applicable and useful as possible. Further, it aims to explore the extent to which business requirements for enterprise resource planning (ERP) systems can be c...

As more and more companies are deploying, or plan to deploy, information systems, the organizational capabilities to effectively deploy information technologies to support and shape businesses become increasingly important. While many studies have focused on how to acquire state-of-the-art information technologies and on how to effectively utilize...

Scholars in design science research in Information Systems and Technology (IS&T) argue that evaluation of developed and created artifacts is critical. We describe the evaluations of: 1) the use of personas in the development of ERPs (naturalistic evaluation), and 2) from an individual and organizational effectiveness view what a role-based ERP supp...

Identification and specification of business requirements are extremely important when development of Enterprise Resource Planning systems (ERPs) take place. Our aim is to present some prescriptive thoughts about requirements management useful when developing future requirements management software tools in the ERP system realm. From an initial tes...

Using the resource-based view, we present a set of propositions related to enterprise resource planning (ERP) development, reflections on competitive advantage and the different roles that stakeholders play in the value-chain. This has the goal of building a foundation for future research on ERPs and how stakeholders' desire to achieve competitive...

Evaluation of IT investments is a difficult and complicated issue. This chapter presents a framework for control of IT investments with the aim of providing decision-makers with a clear picture of individual IT investments as well as an aggregated level where all IT investments are combined into a total picture. The framework has been developed usi...

Customization of ERP systems is a complex task, and great part of this complexity is directly related to requirements management. In this context, a well-known problem is the misfit between the ERP functionalities and the business requirements. This problem comprises communication bottlenecks and difficulties on responding to changes. The proposals...

After the implementation peak of ERPs that occurred during the pre- and post-Y2K periods, the high-end ERP market started to saturate and major ERP vendors started to seek for new business opportunities, in special towards Small and Medium-sized Enterprises (SMEs). On the buyer side, demands for becoming more competitive in a globalized market, hav...

This article reports a case of a decision-making process in a Swedish local government reorganizing hosting of software applications. One question raised is, how the attempt of improving governance and being more of an e-government, influences hosting decisions. The case findings suggest, that organizations planning to decentralize decision-making...

Enterprise resource planning (ERP) systems attract a high attention and open source software does it as well. The question is then if, and if so, when do open source ERP systems take off. The paper describes the status of open source ERP systems. Based on literature review of ERP system selection criteria based on Web of Science articles, it discus...

Identification and specification of business requirements are extremely important when development of Enterprise Resource Planning systems (ERPs) take place. It can be stated that this is still a problematic area not well researched and, as a result from that, it does not exist much guidance on how to deal with requirements. In this paper we discus...

A major question for contemporary organizations is how to support business processes with ICT. One way to do so is by the adoption of a standardized software package such as enterprise resource planning (ERP) systems. However, this demands that either the system is adjusted to existing business processes or that the business processes are adjusted...

Enterprise resource planning (ERP) systems have become more and more common in enterprises, not only in large enterprises but also in small and medium-sized enterprises (SMEs). Although virtually nobody really doubts their importance for running a business, some even consider ERP systems to be a de facto price of entry for running a business, as th...

Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outso...

Organizations have invested and still invest intensively in enterprise resource planning (ERP) systems. It can be assumed that they do so with the purpose of gaining improved performance. However, it can also be suggested that to gain improved performance usage are a necessary precondition. Motivated by the increased diffusion of ERP systems and th...

After the implementation peak of ERPs that occurred during the pre- and post-Y2K periods, the high-end ERP market started to saturate and major ERP vendors started to seek for new business opportunities, in special towards Small and Medium-sized Enterprises (SMEs). On the buyer side, demands for becoming more competitive in a globalized market, hav...